Stayed here for a wedding weekend when our Airbnb magically had a "no dog policy" after booking. So happy we did, it was the first time traveling with my dogs (two pit bulls) and the staff was so incredibly friendly and helpful. Valet was constantly loving on my dogs and making them feel comfortable, one gentleman going as above and beyond to help me walk them when I had my hands full. The hotel is beautiful, the staff is great, chicken strips are bomb, and not too far from downtown. Will definitely stay again in the future! read more

Stayed here two weeks ago and it rated an okay. Not a lot of traffic, the bar was dead and they had someone playing music that was coming thru a personal speaker he brought. We told him we couldn't really hear and he got so upset he quit playing! Rooms are small and there is no menu for room service, BUT there is a horrible menu on the TV that you have to review, then call the restaurant, listen to the recording, then call the front desk and ask them to place the order for you. Which is met with attitude BTW. Should have learned my lesson but came back to close a real estate deal near here and stayed again on the 12TH of January, a Sunday. Basically dead again, wanted to sit outside and they had to light the fireplace for us, no ambiance and the valet was playing games on their phones. So they don't even open the door for you...No management around so the staff does what they want, which is not much. Called down to the consieur, they don't have one BTW and 2 employees share the task of telling us they are. Asked for a reservation and they offered me the phone number? Geese, asked the front desk (Angelino) to have the GM call me and...you guesses it, never got a courtesy call. Better service at LaQuinta . Pass if you can, it's a disappointment waiting to happen. read more

The service is unfortunately sub-par for a hotel of this caliber. Here were my issues: *I booked our reservation via Hotels.com over 4 hours before we arrived for check-in. When we arrived, we were informed that our reservation had not yet been entered into their database and therefore we could not check in. I had an email from Hotels.com complete with confirmation number and proof of payment but unfortunately this was not enough to get us checked in. After an HOUR of waiting and being told, "I'm sorry, there is nothing we can do." (which is something that should never be said in a customer-service situation), I complained, after which the front desk supervisor created a "dummy" reservation, upgraded us to a suite and checked us in. I appreciated the upgrade, but there were unfortunately additional things that disappointed me. *After laying down on the top layer of the bed in the suite, I noticed pet hair on my black pants. Hotel Granduca is a pet-friendly hotel but the expectation is that rooms will be free of pet hair when a new party checks in. As it happens, I am allergic to dogs and cats. Boo. *For dinner, I ordered an expensive gnocchi dish that was described as having broccoli pesto and slivered almonds. I received gnocchi cooked in butter sauce and sprinkled with crushed red pepper. At this point, I was hungry and tired of complaining so I ate it, even though it was not what was described on the menu. I noticed other Yelp comments describing being served something other than what was described on the menu, so it seems that they cut a lot of corners in the kitchen and apparently don't think that guests know when they are being duped...or perhaps they don't care. :-/ *I called before booking the reservation to ensure that room service was available and was told that the full restaurant menu was available via room service. When we ordered dessert, we were informed that only ice cream and cookies were being offered that evening. Ice cream and cookies! Their menu reflects several delicious desserts that we would have loved to order - because we can have cookies and ice cream any old time at home - but alas, we ate cookies and ice cream in our hairy, upgraded suite. Why none of the other dessert options were available, I have no idea. . *Here's the deal: Hotel Granduca is an expensive luxury hotel, so the expectation increases accordingly. Had it been a mid-range hotel, these details would of far less consequence. read more

My first stay at this hotel. I will first start off by saying the hotel is BEAUTIFUL. It's located atop of a hill and has a beautiful view. I only stayed one night so I was not able to experience everything that this hotel claims to offer. The staff was friendly but I was a bit surprised that while checking in there was no attempt to ensure I knew where the elevators were located and how to even USE the elevator (You are required to use your door key card). I stayed in their basic room and while the view was better than I expected some things about the room were well below my expectation for the cost. I made a reservation at least a week in advance of my desired stay. At the time of reserving my room I requested early check in (a hour earlier than their normal check in time). I also followed up on the request to ensure I would be able to check in at 3 p.m. rather than 4 p.m. due to a wedding I had to attend. I was informed they would be able to accommodate and thus I was left assuming the room would have been cleaned and prepared for new guests. Trash was left in the room. A letter from the hotel to the previous guest was left in the room. They did come in to preform an attempt at a "turn down" and only disposed of trash from certain receptacles rather than all. The lighted magnifying mirror that was included in the bathroom was a lovely touch, but it was broken and not able to be used--so much for that. Toiletries that had already been opened and used were left in the bathroom from the previous guest. Fixtures were not properly screwed in to the wall, i.e. towel holder, toilet paper holder. Made it look cheap and gave a feeling of being in a low end hotel. A/C - never really cooled the room properly. No matter how cold I set it, the room seemed stuffy and not well ventilated. The bed was firm. And while I normally don't mind a firm bed - it was not all that comfortable. The pillows appeared to be standard size. On a king size bed. Really? C'mon guys. There is free parking but you are instructed to use only levels 6 or higher in the garage as the rest of the garage is used for their valet service and the Apple Inc building located on the same property. Pros: Friendly staff, amazing shower, complementary toiletries (assuming they aren't left from the previous guest), they were helpful in meeting a special request for a mini-fridge. Free parking, although limited. Slippers and robe that you may use during your stay. Beautiful grounds/hotel Cons: Lack of attention to detail, quality control needs improvement, uncomfortable bed and mousy pillows. Reused toiletries. After reading additional reviews of this hotel I think my money could be spent on more reputable luxury hotels in any future trips to the Austin area. read more

This is my favorite hotel in Austin, but visitors should know it's a bit off the beaten path. I lived in Austin for a few years and now travel there for work and this is my preferred hotel. The amenities are great and service and quality are reliable. Rooms are beautiful, bathrobes are plush, everything is just really great. However, if you plan to spend most of your visit to Austin exploring the city, you're probably better off selecting a property in/near downtown ... the Granduca borders the Hill Country, so it's beautiful and avoids all of the downtown congestion, but Austin traffic can be bad, so you'll be annoyed trying to get to evening events if they're far away. If you plan to see the city and the Hill Country while you're visiting - which I recommend for the hiking, breweries and wineries - this is a pretty decent in-between location. read more

Nice hotel, however, not within walking distance of anything. Not too far of a drive from downtown. The issue I had was that I purchased my night via Express Deal on Priceline. Apparently, the Express Deal price does not include some incidentals that the hotel will charge you. I did not expect those charges. By the time I was down the rabbithole of the Express Deal choice at 11 pm, I ended up not realizing that these extra charges would be assessed at checkout. Just a fair warning to anyone reserving through a third party at this hotel, the rate you pay the third party is not the full cost of the hotel. read more

I thought the service here was great! Was in Austin for SXSW and will say staying in a comfortable hotel that has impeccable service was exactly what I needed! Love my stay. read more

My husband and I stayed here during a weekend getaway and it was beautiful. From the time we drove up until the time we left it was nothing short of Awesome hospitality. Location isn't bad and it's not hard to find. The drive up is a little intense due to the many turns but if you drive the speed limit you'll be fine. Parking-to valet it's $34/day but you can self park for $12/day. We opted to self park and didn't have an issue. We drove up so the valet staff could take our bags and then parked. If you take the elevator on the left side you will exit the same level as the hotel, it's an easy walk up. Service-it's very rare to get good customer service but this is one place that doesn't have that issue. The check in went smooth and we were given recommendations for dinner and brunch the next morning. The staff was friendly and helpful. Room- our room was gorgeous and fit the mood for the weekend. We wanted to be able to relax and the room allowed us to do exactly that. Food-we did not eat at the hotel but went to one of the recommended restaurants for dinner one night, Jack Allens. There was a decent wait time but once we got to our table everything went smoothly. I had the 13 spice pasta and my husband stuck to what he knew, a burger. Everything was to our liking, including the warm peach cobbler with ice cream on top. Pool-not large but a decent size, it was extremely relaxing and we were able to take a nap without any interruptions. Now that my husband and I know how easy of a drive it is from Houston to Austin we plan to take many more weekend getaways. Hotel Granduca will be our preferred hotel. read more

This place has gone wayyyy downhill. Servers in the bar area have become extremely rude. Bottles of wine take almost 20 mins to get to you and then it's always too warm (and that's IF they even have the wine from their list in stock). I had high hopes for this place, but bad service will get you nowhere. read more

New, very nice hotel. Upscale with good amenities. The room was very comfortable; good sized bath and bed was very comfortable. I am not sure view rooms are worth paying for at this hotel. We paid extra for a view and were only on the 4th floor, though we were able to see the rolling hills. They did convince us to upgrade our room for an upcharge; not sure it was worth it, and in many hotels they would have simply given the room out to make a happy customer since they were unoccupied. I think the front desk clerks have some pressure to push for upsales. Wifi worked but was spotty. A/C worked well. Location is a little distant from most places, and it is a little hard to get across the very busy highway and into the hotel drive. Service was excellent in general, though room service made a mistake and never fixed it. Food was excellent quality. read more

Classy beautiful location, polite friendly people. Great location for the AAREA Gala! Wonderful conversations and met two perfect new business connections. read more

Hotel Viata Austin - Salmon gala dinner - Hotels Near Me - Austin, Texas

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Same review as others. Two nights in a row being woken to a fire alarm. Not cool. The alarm did what it was supposed to do, it was the inexperienced kitchen staff or faulty vent which caused it. Hotel understaffed. Dirty dishes left out everywhere and hotel was not close to full. I will not be coming back. read more

Hotel is beautiful. Staff is friendly and helpful. $34 for valet so that's not so cool. Rooms are really nice but no soaker tubs in the deluxe rooms. Bed was comfortable and room was clean and very quite. We'll be back. read more

This hotel was so beautiful and the service was wonderful! Everyone was so nice we interacted with! The only complaint we had was there was no fridge in the room except for a mini bar stocked full of things you have to over pay for. We had brought some leftover food from a restaurant and had no way of keeping our food cold. We were also a bit disappointed with how expensive the breakfast is. For paying so much money you do get less than a more moderate hotel. This hotel is really a 5 star hotel with 5 star service but you have to come in prepared to spend more money. Such as breakfast, parking, cold drinks and food, etc. read more

Hotel is beautiful, Simon is great, housekeeping staff are awesome but the female bar tender needs to get an attitude adjustment. She is rude, rude, rude. I have watched her treat others equally as rude over my 3 night stay. Maybe she should get another job since she doesn't enjoy working in the hospitality/service industry. read more

Hotel Viata Austin - Hotels Near Me - Austin, Texas

This seems more like a 4 star hotel for the facility but a 2.5 star at best for service. I read the reviews from other for the service but we did not see and neither did many others that here this weekend. We arrive to check in just after 3pm Saturday and was told our room was not ready and it would be about 30 minutes. After checking with the desk several times we did not get keys to our room until 5:15pm. We were not the only ones either. Everyone who was checking in were having to wait ridiculously long times to get their rooms. We and other had scheduled affairs to attend and were not expecting check in delays. The remedy from the front desk was to use the work out facility to clean up and change. At about 5 pm the front desk said they were going to credit us $50 for the troubles but I asked instead for a late check out to which I was told I would have to check with Mgt. the next morning. I did ask the next morning for a late checkout and was told we could have until 12:30 , an extra 30 minutes. When we went to check out at 12:30, there was a line of people to check which surprised us since is it was so early and they were getting keys to their rooms. Meanwhile we were forced to wait behind the check in people to check out. I eventually just put the keys on the front desk and walked out. EXTREMELY poor service and hospitality from the staff which appears to come down from the management of this operation. My guess is that they "use" the weekend guest to hedge vacancies and do not believe the weekend guest deserve the same service. Room was nice but the rest of the facility did not give the feeling of a comparable 4.5 star facility. read more

Excellent stay at Granduca from 10-13 to 10-15. I would describe Granduca as a great value for anyone looking to stay outside of the mess of downtown Austin. The rooms are cozy and the bed is extremely comfortable equipped with down pillows. I also enjoyed the friendly service, especially in the bar area. I was able to get to downtown Austin is 10 minutes for my business meeting, making Granduca a convenient, yet secluded travel destination. I will absolutely return when I go back to Austin! read more

Multiple attempts to correct reservation error with no response. Had difficulty making contact with reservations directly with hotel. Had difficulty checking in and checking out. Attempted to try and resolve reservation error where I was billed for 2 nights and no response from management. Extremely disappointed with hotel and accommodations. For the price per room, had higher expectations with customer service. Would not recommend Hotel Granduca Austin. read more

$34.00 FOR PARKING! No self parking alternative, and this hotel is not even close to downtown. They put your car in a big empty structure and give you no other option. We paid $68.00 + tips just to park and get our car. I've paid less in major cit downtown hotels. Nice room, but we had to call three times to get items housekeeping missed. Very nice room, but I would not recommend this hotel. Better options that don't gouge you. read more

Stayed there recently for business. The customer service exceeded my expectations - all staff members went above and beyond to make my stay enjoyable and productive. The person at the front desk printed out some last minute documents I needed for my meeting without having to go the business center. The accommodations were great - the room has modern fixtures and was very clean. Large shower and great toiletries - All the comforts of home. Room service was exceptionally good. I will definitely be going back for a longer stay. The health club was also fantastic. read more

This hotel goes above and beyond on making you feel comfortable! They provided us with a refrigerator at request and it included a microwave in the room! They always kept our room clean and tidy. Great customer service and a sweet quiet getaway! Love it! Would definitely recommend this place. read more

A little (okay, a lot) pretentious for its own good. Beware. The no-other-option $10 valet fee is enough to stop one in their tracks. Fool us once, shame on you. Fool us again, shame on us. That alone is reason enough not to return to grace the grounds for an "in the area" drink and ridiculously chintzy slate of a cheese plate. While rationalizing our first visit (to explore something new in Austin), it's not remotely on our radar to return. Yes, a nice view, but a far less pretentious welcome mat is easier to stomach at oh so many other hotel bars than the with the Grand valet. Not worth it. A total ATX turn-off. read more

I really enjoyed my stay here. It felt a little like Olive Garden with Italian decor in every nook and cranny, but the owner is from Italy and some items and art work are family heirlooms, so I guess it's the real deal. The location is quiet and beautiful on a nature reserve. This does require a $15 nature conservancy fee though, just FYI. Also I couldn't figure out how to connect Netflix to the tv, so that was kind of a bummer. read more

I recently visited the hotel to inquire about an upcoming meeting and was truly impressed with the place. The staff went above and beyond to help accommodate my requests for this meeting and worked hard to satisfy my requests. The views are breathtaking as well. I would highly recommend any corporate or private event here as I know the staff will do whatever is necessary to make it a success! read more

We celebrated our 42nd anniversary with a staycation at Hotel Granduca. First off, our suite was sensational! Oh my gosh! The Granduca Suite! It was bigger than the first house purchased right after we got married in 1977. Then, add in the prosecco, the chocolates, the television welcoming me personally, and this is all before going to the restaurant. Our dinner was 5-star, Ray. We did the $65 3-course and it was a perfect size (we didn't do the wine pairing since we brought our prosecco down with us). And then our server brought our our complimentary anniversary gelato, which we actually said we didn't want, and we finished that off too. Everyone was so warm, genuine, and accommodating right from the valet opening the car door when we arrived to the housekeeper that we met this morning as we were leaving. It was just wonderful. We think we'll have a 50th wedding anniversary party out on the patio in 2025. read more

My wife and I went to the Hotel Granduca Austin for a staycation, part of our tenth wedding anniversary. We like nice hotels and don't mind spending more for service. I will admit getting grumpy about the room service situation, which prompted this hypercritical missive. PLUSSES: - Quiet. It was the July 4th weekend, and the place was deserted. Perhaps their usual business clientele were absent. - Beautiful design and decor. Beautiful outdoor settings. It's probably wonderful to hang outside when the weather's more temperate in the "fall" or "spring" (Austin doesn't really have those two seasons, but simulates them randomly for a few days a year). - Good internet (10 down/5 up). - Good staff and service. - Nice toiletries. - Good air conditioning. - Nice view, next to a semi-secret Apple campus. - Good TV service and probably the best hotel remote control I've ever seen. - The elevator requires a passkey, but you can get around that by using the stairs. - Good bed, great linens. - Nice, big shower (I saw the complaint about no bathtub--what maniac takes a bath in a friggin' hotel?). I like the curtain separating the commode from the rest of the room: it's a nice 13th century effect. NEGATIVE: - INSANE minibar costs. $9 for a canister of jellybeans. $4 for a Coke. AND they charge a 23% service charge--for the customer merely picking up this overpriced stuff. - The room service also includes a 23% service charge, but that is NOT the tip. The room service person says the 23% goes to the hotel. I believe it. This is NOT an industry standard: Disney doesn't do it, Universal doesn't do it, the Intercontinental Hotel Group doesn't do it, Marriott doesn't do it. I make a point of asking whether the tip's included in the gouge and invariably get "Yes." But not here. - The room service menu is on the TV, and is horribly formatted. I challenge anyone to decipher this gobbledegook. Fortunately, unlike some other hotels, they do not make one place an order through the TV. - We found that many dishes available in the restaurant are not available via room service. Calamari, their roasted chicken, lasagna. When I challenged them (I spoke with two front desk operators), they simply reiterated the lack of availability, and did not seek to satisfy our requirements. This was a major bummer, since the chicken looked great. Note the review where someone was able to get takeout on the chicken. It's the SAME FRIGGING KITCHEN, which prompts one to suspect they stock and manage their in-room dining as a different cost center than the dining room. That's a guess, since nobody would explain the difference in menus. Chickensht micromanagement, to the customer's detriment (I'm sure the official excuse is that it wouldn't satisfy their requirements for the customer experience, but the food in the restaurant wasn't anything to write home about, either). Speaking of which... - Their margherita pizza (eaten in-restaurant) was basically an overcooked cheese pizza with a couple of sprigs of basil and a couple of cherry tomatoes. There are MANY interpretations of "margherita", ranging from white pizzas to cheese pizzas with various cheeses and ratios of sauce to cheese--generally meaning kind of light and meat-free--and this was kind of lame. The crust was OK. - The pool is TINY, more a Roman wading pool than anything else. They're very proud of their pools in Houston and Austin on the websites, but really, they're not a reason to select this hotel. One or two families can fill it up and make it an claustrophobic experience. - They have room safes, but they're on a rickety shelving unit in the bathroom, which probably takes less than a minute to dismantle. They should be wall-mounted on studs. I mean, for business hotels, room safes have been de rigeur for 30 years. This hotel's three years old. Why isn't this requirement built into the structure? Ideally, these things should be sunk in concrete, especially given the unique requirements of their clientele. Especially clientele staying next door to a semi-secret Apple campus. NEUTRALS: No ice or vending machines. The maid service delivers ice, and the ice thing is full when you arrive. If you need more, call for it. I kind of like this model, but can't see how it's cost-efficient for them. OVERALL: I liked the hotel, but was annoyed by the nickel and diming. One point in spending more money is that the little things are included. A lesson the airline industry long forgot: it's all about the service. read more

We stayed one night here. I think the hotel is in a beautiful location and is very pretty. I love the swimming pool area. The hot tub and swimming pool were very nice. I enjoyed sipping wine while lounging in one of the cabanas. The food was adequate. The valet parking staff was wonderful. The workout room looked fantastic. The clientele were a bit rude - loud, brash, and rude at the pool and disrupting to others everywhere. I am thinking many were there for a wedding. Loud guests in the middle of the night 1 - 4 am. I don't blame the hotel for the rude guests. I just thought I'd mention it. The rooms were adequate; however, it would have been nice to have a mirror in the bedroom area somewhere. The bathroom has louver roll type doors and no door after that to the toilet area. A more solid door to the toilet area would provide desired privacy there. I know it's a trend right now to have no real privacy in the bathroom, but I don't think very many people appreciate that trend. Let's get back to some solid doors for bathroom privacy please. The walls for the room were very thin, so you heard every noise in the hallways and other rooms. They had very loud rolling carts going down the hallways many times in the middle of the night. They were so loud, they kept waking me up. I suggest some quieter carts and/or WD-40. The cleaning person woke us up early in the morning knocking on the door ... when I say early, I mean EARLY! There is only valet parking, yet the hotel is out in the middle of no where with a huge, empty parking garage shared by it and Apple. That's just silly. It would be different if it were located downtown, but it's not. Valet parking should be optional. Overall, it was a nice stay. I enjoyed the swimming pool area. The rest was just OK. read more

First time staying here, didn't get much of a chance to hang out at the pool or enjoy the restaurants, but valet was prompt and polite, much appreciate that they didn't mess with my headlight settings, room service was quick and solid. The front desk was great as well, I forgot I had my privacy sign on my door after I ordered room service and they called up to make sure it was okay to come in since they aren't allowed to knock when the sign is on the door. I had a superior room, smallish but well decorated and the shower is crazy huge. This is a newer hotel, the staff is eager to please and very responsive. Id stay here again without hesitation! If anyone at the hotel is reading this, can you let me know what brand the mattress is? The beds are amazing!! read more

Wow... Customer service out of this world !! We were immediately greeted and she walked us to the room ! Described all the amenities, we had a person waiting at the door before we even got to the desk in the drivewayI love illy coffee and have both illy expresso maker and Keurig. On top of that, within minutes of walking into room, the chef sent his own ( signed) strawberry jam and scones as an afternoon snack! Cant wait to go to heated salt water pool, spa and restaurant tonight! read more

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This hotel is GORGEOUS!!! Amazing views, super clean, amazing staff. I felt like a celebrity for a decent price! Great location!

Oh my gosh!!! When we pulled I wanted to already book another trip. Staff is amazing! Hotel property amazing! Feel like I used my passport...love the getting away feeling this property provides. Mr. Borlenghi really had a great vision for this. Weather was amazing! My husband of 21 years and I enjoyed the cool evening breeze out by the pool with the serenades of the early summer katydids. We will be back... read more

I originally stayed at this hotel in June for about a week. The experience was fine. The hallways were quite loud and I thought it was weird that the toilet had a curtain rather than a door, but overall the hotel was new and totally fine. I had to stay locally again so we chose to give it another try. I was a bit annoyed to see that self parking increased from $0 to $12 but relative to what you pay in downtown it still was reasonable. We got there fairly late and had dinner. It was our first time having a meal there and the food was below average. The only vegetarian item was a pizza, and not a terribly good one. We were also treated to a very drunk lady pouncing on young men there for drinks for about an hour. Truthfully, we thought it was entertaining, but a classy hotel would have shut her down much sooner. Eventually, they told her to go to her room but didn't escort her so she got stuck in the elevator room. It was quite a scene, but personally one I enjoyed being a spectator of. I was more annoyed with the lack of veggie items and the food quality. We then went out of town for a night and checked back in the night that followed. That night, we came with our daughter hoping to get a good night's sleep before we moved into a new home the next day. This is the real reason I'm writing this review. It was very windy that day though it had calmed down at night, around 12:30 I woke up to a very consistent banging sound. Honestly, I thought people above us we're having sexy times and I was hoping it would end soon. It didn't. At 3:30 am I snuck to the bathroom and made a call from my cell phone to the front desk because seriously, WTF. A metal banging noise for 3 hours late at night is ridiculous, I mean the point of going to a hotel is to sleep, so if you can't it's quite a waste of money. When I called they said wind had gotten into the pipes and they were trying to fix it, and they thought it was done. I just hung up because I was pissed, they didn't even apologize. It also continued for at least another half hour until about 4 am. The next day they offered no explanations, no apologies, nothing to make up for it. They didn't even comp the $12 parking or put out some muffins for all the people that couldn't sleep at night and had work to do the next day. I'm not even sure I believe their explanation of wind in the pipes. It was too weird how the concierge said they were almost done fixing the problem. Anyways, a hotel that lets drunk people harass customers for an hour and has 0 apologies for a sleepless night people paid hundreds of dollars for gets 0 stars in my book. We won't be back. read more

This place is amazing. I stayed here recently on a work trip and won't look elsewhere next time I'm in Austin. The decor is great, ambience is wonderful, and the food and drink options are even better. I'll come back here for sure. read more

Here is my review: Driving up to the hotel, the road is amazing, private with greenery all around...and up the hill is the most gorgeous hotel! Check in was quick and easy. The staff went over and beyond to make our stay incredible. The rooms are beautiful. Beds are so comfy and luxurious. A mini bar key can be added in case you want a cocktail or soda. You can also purchase the snacks which are yummy. A coffee maker in room is provided with everything you need but coffee is also provided downstairs if you want a cup on the beautiful front patio. The views from our room were just stunning. Almost felt like were were in Italy. The decor is beyond anything. There is a game room which is absolutely beautiful with dark shades of red,a pool table, chess and backgammon and is open 24 hours. It is one of the most beautiful rooms I have seen in a hotel. I was surprised to hear about complaints about a charge for valet. It is worth it. It is a small fee for first class service! They also have a driver on some days that will take you a short distance. The shower was huge! With amazing bath amenities. I have two negative comments: I would have liked a big bath tub (only a shower) and you can open the siding glass door to your room but there is no balcony. Breakfast on a balcony would have been awesome. Even with the two small negatives I would stay here over and over again. Most memorable, classy, incredible experience. Thank you for everything! Never been happier to write a great review. read more

The absolute best hotel. So beautiful, perfect amenities, such an amazing staff, and has a breathtaking view of the nature around it. Mona is especially wonderful; she is everything I would dream to be the one to introduce guests to my hotel. I can't wait to stay here again the next time I visit Austin! read more

The hotel was beautifully decorated. Rooms were wonderful. Our first night there the cleaning staff did not show up until late in the afternoon when we were about to get ready for our evening. We were there for a wedding where good friends were getting married. They spent their wedding night at the hotel. A "Privacy. Do not disturb" sign was hung on the door. At 1:45 AM the staff just barged in to deliver gifts left for the couple. They were asked to leave but did not and continued to deliver gifts. THEN they entered again to deliver a hamburger that was not ordered. They delivered it to the wrong room still with the privacy sign out. The couple called the hotel to report it after their departure hoping for an apology but did not receive it. The hotel needs to invest in inside locks to keep their staff out just in case the guest does not want an accident like this in the future. The Sunday brunch was wonderful. I would have given more stars but since management can't seem to drum up an apology to the newlyweds, I can't drum up more stars. read more

This is a review of their massage service (Brian), not the hotel. I had friends staying at the hotel and it was raining that day, so I booked a massage with the front desk. I said I preferred a strong massage so they suggested Brian. Brian's massage was one of the best I have ever had and I get massages a lot! He was super strong and knew just how to work the kinks out of my shoulder, neck and arms. Could not recommend any higher! read more

Travel often to Austin and found this great hotel. I have stayed all over and this was great stay. The rooms are well appointed and felt spacious. The bathrooms were also very comfortable. It has an Italian decor and some nice views. Only negative is the new apple campus that was built next to hotel and takes a little away from the setting. Service was excellent from the front desk to valet. I did not spend time in the bar area but had nice little be music and many people seemed to be enjoying themselves. I will return. read more

Beyond exceptional. Staff was extremely friendly and hotel was beyond beautiful. I can't say enough about this hotel. We had our pre-wedding soirée here and it was beyond our expectations. gorgeous! Our guests could not stop raving, as well! read more

The best hotel I've stayed at in Austin! And I have High expectations! I live the atmosphere it's very elegant yet cozy. Everyone is extremely friendly and helpful I will definitely stay here again I could live here ! read more