The good... The location is great to be able to walk to a lot of areas plus it's on the route of the free trolley. The building itself is beautiful and you can tell. There's a lot of history there. The beds are super soft. There's a nice little pastry shop across the street where you can grab breakfast and coffee, which is absolutely wonderful. Now for the bad... The smell of the hallway is borderline nauseating. There was a towel from the previous guest still hanging up in our bathroom. The view out the window is of a lovely parking lot. The room had damage in multiple areas, including water damage on the ceiling, which was dirty and peeling. The wallpaper was peeling in some areas. The tiles were not clean in the bathroom. All of this is cosmetic but when you're paying $550 a night on a weekend to stay here, you would expect the rooms to look a little bit better. This place definitely needs to invest a little more in the quality of the rooms. I don't think we would stay here again other than for the location given you don't get what you pay for. The front desk overnight guy was also not the friendliest. If it wasn't for the beds, I would've gave it a two star. read more

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Pulled up. Valet guys look out the door but don't come out. We got out of our car, grabbed our own luggage, the start walking in. The they ask if we need help. FU. No thanks. Today, we left at 11am. Got back at 4:15. Hoping for a little time to relax and get ready for dinner. Room not made up yet. Place is a joke. read more

Reopened May 1 and I stayed there a couple weeks later. Rooms are pretty and the bed was comfortable but the hotel is not close to ready for guests and several questionable design choices were made. Not working in our room... - The TV which would only play sound on most channels, sound and static on the others - Fireplace did not turn on - Which was a good thing because the a/c did not work - Coffee maker was still wrapped and we couldn't plug it in as there was a wire tie in the outlet prongs - Followed the signs to the ice and water station which was on a different floor only to find a construction zone do not enter sign in the window - Asked for a receipt when checking out, was told they couldn't print it but would email it to me. Didn't get an email - The worst designed sink I've ever experienced. It's under a shelf so you need to learn to projectile spit if you want to brush your teeth.. See photo. Food is pretty good, drinks not so much. Got a very weak watery old fashioned for $24 Maybe they'll figure it out but I will not be back to find out. read more

Hotel Viking - The worst designed sink I've ever experienced. It's under a shelf so you need to learn to projectile spit if you want to brush your teeth. - Hotels Near Me - Newport, Rhode Island

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This hotel boasts on their website that they are "anything but ordinary", and that this is a place "where the Gilded Age meets modern luxury." Yikes, couldn't be further from the truth! We pulled in and we were promptly greeted by the valet which was nice. We were told that valet is the only option unless we wanted to make an attempt at street parking. There is a huge parking lot surrounding the entire building that the hotel owns and now charges $45 a day for valet parking. They COULD allow guests to park at least one car there for a lower fee or even free, but they don't. The lobby is remodeled and very nice when you first walk in. People were friendly enough at check-in. However, when we started walking to our room, the surroundings and vibe became increasingly abysmal with each step. Walls, decor, and lighting were of very low quality. It was like walking through a seedy motel. To keep things short, we ended up switching rooms three different times because of issues with each of the rooms. This is the first hotel I've ever asked to switch rooms in. The first room had a terribly loud HVAC system, and wet, stained carpet. The second room was no better with the handle of the towel holder completely breaking off, and the sink faucet was very difficult to turn on. The manager on duty finally switched us to our final room, which had a somewhat updated shower, but the rest of the room still resembled the others as far as the look. The overall vibe from this hotel is absolutely anything but luxury. Please look elsewhere or just down the street if you crave the luxurious atmosphere. This place will remind you much more of a motel than a high-quality hotel. The price we paid for our stay was outrageous compared to the service and quality we received. As you check out, they slap on a destination fee for giggles. So be prepared for that. The hotel never offered us anything for our troubles of moving three times. They were also very resistant to offering us an upgrade. It was only after showing them the pictures and disclosing how unhappy we were about our stay where they finally convinced to remove the destination fees to appease us. This hotel left a sour taste in our mouth and will definitely not be back. They claimed that in six months time they will be renovating. Perhaps then they will be worthy of claiming luxury status. Until then, I'd highly recommend you stay away! read more

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Great rooftop bar with awesome views and live music! Stopped by on Friday night and ordered a drink in the lobby, then took the drinks upstairs to the rooftop lounge. Plenty of seating and couch options, ordered some stuffies and oysters. Service was a little slow and our server was in training so a few items did not arrive but overall would love to go back and just get drinks read more

Hotel Viking - Stuffies and oysters - Hotels Near Me - Newport, Rhode Island

A peaceful and productive retreat. The staff were friendly and accommodating. The room was cozy and inviting and the food was delicious! Can't wait to return! read more

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We stayed at Hotel Viking on our trip to Rhode Island and it was excellent! The hotel is very old but it has been maintained very well. The service was exceptional, we didn't have to wait too long for any requests. We paid for the car check in service and paid the nightly fee we got a discount since it was for a conference group rate. It was worth it and the service was very quick. Whenever we needed the car it was ready in minutes. They even helped take our luggage to the room and then load the car on our day of check out. The room was clean and the bed was comfortable. I just had surgery so I was sensitive to where I sleep but the bed was great and I slept well. We ordered pancakes room service and it was up within 20 minutes. We needed a microwave in the room since we had a baby and needed to warm up things suddenly and they were able to accommodate that. The room had a mini fridge as well. The best part was the view. They have a back area with fire pits that are lit on ale night and nicely decorated with lights. The hotel is really big with many rooms for business meetings and conferences as well as restaurant, coffee shop and bar. It was great because we didn't really need to leave the hotel for to many things, we were able to relax during this business trip weekend. read more

Hotel Viking - Restaurant area - Hotels Near Me - Newport, Rhode Island

Came here for an event and these photos include scenes from the Top of Newport bar, located on the roof. Was impressed with the professionalism and helpfulness of all of the staff members. When we came in we were not sure exactly where we were headed & a gentleman from the entry way area helped us find our way. The event we were attending was clearly marked from the elevator onward. The event that we attended had a buffet but it was kept clean and constantly refilled so that none of the food looked as if it had been sitting. That's one of my biggest pet peeves with serve-yourself food but again, it was handled in a very clean manner and this was a large event. We tried the Top of Newport drink made with Tito's vodka. We also enjoyed the sunset views. The ocean is in sight from the comfort of a fireplace ... and we enjoyed good company into the blue sky of the evening!! Thank you so much! read more

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Our stay cost $500/night. We suffered through a rattling a/c unit and a bathroom that was so small you had to squeeze between the toilet and tub to close the door. The tub and tile wall were stained with black lines. The wall above the door had two black stains that looked like mold. Behind the door was stained as well. The door had pieces broken off the bottom and the mirror on the door was peeling. Bathroom pics are attached. In addition, although I have no problem with dog friendly hotels, I draw the line when there are clumps of hair on and around the lobby furniture. All in all, the Hotel Viking has gone down hill quite a bit since the last time we stayed there and we will definitely not be going back again. read more

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This hotel is super cute. The kitchen also puts out some pretty good food, the staff is extremely professional and attentive. They do have elevators, large lobby area and lounges. The rooftop of the hotel has a full bar and can be booked for events! The entrance has ample room to pull up, and valet service. Feels historic and nice and cozy. read more

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Hallway smelled terrible , rooms old and gross. Food was mediocre. Impossible to get on the phone unless booking a new reservation. Never emailed my receipt and they won't answer phone or return messages / emails. Would highly recommend not staying here. read more

Driving from New York to Hotel Viking was interesting. On Monday the weather was foggy, I drove over two bridges with fog as thick as pea soup! The next day, the fog lifted and exposed the beautiful surroundings. Hotel Viking is a 95 year old historic landmark. Once inside, I didn't see anything old. The lobby looked very contemporary with plenty of spaces to sit and enjoy. The coffee bar was a nice touch, I was able to grab a latte before starting my day. The hotel is situated in a spot that's convenient to all the restaurants and shopping. Parking is $20 per day but I found it easer to walk down the hill, everyone visiting Newport is fighting for a parking space. I attended a conference for the week, the hotel was able to support two conference rooms. The temperature was consistent throughout the day. I did like the bathroom on the lower level, it was styled very contemporary. I noticed lots of families, some brought their pets? Nice to see a pet friendly hotel. My room was pretty deluxe with a large king bed. It was very comfortable. The shower had hot water all hours of the day. So why the 4 stars? I had a 5 star experience! The people I traveled with said their room had ants as well as the mini fridge was blowing hot air. My military buddy, his son is graduating OCS in a few weeks. I'm going to return to Newport RI and I would love to return and stay overnight. read more

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If you are looking for a luxury experience The Hotel Viking is not for you. Having stayed 3 nights in Sept I can tell you it's only saving grace is walking distance from some shops and restaurants. The maid didn't service the room at all on one day, the vent fan in the tiny bathroom sounded like a freight train, the bathroom door would not shut, the finishes were cracked and peeling and it whole place smelled of mildew. I would never stay here again as it is a terrible value proposition. Valet parking is $50 per day. The restaurant is good. The beds were comfortable. The front desk is useless. When I complained they claimed I made the arrangements thru Expedia so they could do nothing. In my 67 year life I have never used Expedia for anything. I used their very own website. Total BS. read more

I must say our stay at the Viking this weekend was extremely disappointing. And upon checking out, we saw that we were charged a resort fee, which we knew nothing about, was never explained to us, and we certainly weren't told about any resort features... I went online with all the offers were, but we were never offered anything. In addition to that, our air conditioning was broken and the room was blowing heat all night long at 76° We were charged valet which we never used and so that was at least credited off of our bill, but other than that, it was an extremely disappointing stay in a run down room that was really not up to par especially for $600 a night read more

This room was so bad I cried for two hours and begged Expedia to help me escape. The hallways also smelled horrible. The hotel eventually agreed to refund the almost $1000 we paid for this dump and I ran as fast as I could to an actual 5 star hotel. Am I a spoiled pretentious princess? Yes. Did this traumatize me into never visiting Newport again? Definitely also yes. I'm grateful they refunded me because if not I would have probably had to report them to my credit card company for fraud. read more

Hotel Viking - Hotels Near Me - Newport, Rhode Island

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Disappointed for how much we paid. Phones in the rooms do not work, so calling front desk and room service is a little tricky. No air conditioning, just a fake thermostat on the wall (yes we're from Texas, yes we love a/c). Must have caught the kitchen staff on a bad day while ordering room service (all I'll say about that one)..... Refrigerator is constantly dripping water onto the carpet. Beds are comfortable and have a cute courtyard with a nice fire pit. read more

The air conditioning in our room was being serviced when we checked in. It never did work and it was a humid 80 degrees in the room. The front desk initially said they would fix it because there were no other rooms available but they did eventually find another room for us. So we could live with that. The other issue was when they shut off the water to the entire hotel for maintenance from 1-3 PM. They did not announce that they were doing this. Given that we had a local wedding to prepare for at 4, this left us high and dry. To make it even worse, this was a planned maintenance shutdown, not an emergency. They did not inform the guests. Had we known about it ahead of time we could have prepared for the wedding before the shutdown. I would not recommend this hotel. read more

This hotel is not worth the money. The manager Emily has a bad attitude. They wouldn't clean our room during our 2 night stay for a wedding. The bathroom is very small and horribly organized. The sheets were torn. I don't think more needs to be said. Find another hotel in Newport. There are plenty of choices. read more

2 Stars because it looks nice from the outside, as braindead, and at times rude staff permeate this landscape on a perfect corner of Touro and Bellvue Avenues in the heart of Newport. I have been there as a guest a couple times and was in their restaurant and lobby bar a few times this past week. It's a historic place, it looks super nice from the outside, the rooms are remarkably shitty, the towels are shabby the soap comes out of dispensers as if you were at a Holiday Inn in Attleboro Mass. That would all be fine if it was 240.00 a night but it's more like 600.00 a night in the summer on the low side. It's outrageous. But my greatest criticism is for their lobby bar. What should be a bustling world class lobby bar is the exact opposite, where slowpoke bartenders with fucked up attitudes make you feel like they are doing you a favor. Lazy, blasè, and unappreciative of their jobs are the descriptions that come to mind. Each visit: Closed at 8 pm. Come on Viking Hotel! Bar was out of limes. huh? What? Bartender in empty bar is such a slowpoke we walked out. Bartender so stupid he couldn't remember to change the TV to Red Sox V Yankees game. Mind you this is all happening in a sold out hotel with hundreds of rooms. Total embarrassment. read more

Hotel Viking - Looks nice on the outside. - Hotels Near Me - Newport, Rhode Island

This review is for the rooftop located at the hotel Viking. Rooftop was just okay. Not much of a view (parking lot). We ordered a few drinks which were a little weak but okay. Ordered a cheese platter and the cold cuts looked so bad we had to send it back. They did give us a complimentary shot in plastic wine glasses. They had a live band which was nice since it created a nice vibe. Personally I would go to to the Vanderbilt Rooftop instead. Afterwards we had a few drinks at the bar inside the hotel. Better drinks and faster service. read more

Hotel Viking - Hotels Near Me - Newport, Rhode Island

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Great looking historical hotel with very friendly staff and nice decor touches you would expect at a higher end hotel. The gym and pool are excellent if you happen to get stuck inside due to bad weather. The little market downstairs has a nice selection of coffee and breakfast sandwiches. The only cons would be the tiny half sink in our bathroom. It makes getting ready very challenging. The pipes also tend to be loud and the rooms aren't exactly the most soundproof. read more

Hotel Viking - Beautiful exterior charm - Hotels Near Me - Newport, Rhode Island

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So disappointed. The setting is beautiful but the hotel is definitely showing signs of neglect. Our room was nice and bedding was good but the bathroom was BAD. Also, our room overlooked the courtyard and that was nice BUT the hotel neglected to tell us there would be a private party in the courtyard and live music until 930pm. I know that might not be that late but it was so LOUD that it made watching TV or sleeping difficult. read more

Hotel Viking - Bad repair and dirt at toilet - Hotels Near Me - Newport, Rhode Island

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The staff here acts like they are being inconvenienced. Anytime, you ask them for anything. They won't even serve you a drink two minutes before the bar opens at 3 PM. Also, Guard is open. Services absolutely lackluster. All the stuff here lazy except the front desk check-in, which is excellent and housekeeping. For the price you would think you'd get exceptional service. Lazy lazy staff and management read more

Hotel Viking - Hotels Near Me - Newport, Rhode Island

This hotel is old and dilapidated, not at all charming. I've stayed in much nicer motels. The staff at the front desk were unpleasant AT BEST... the younger guys working the valet and bringing stuff to your room were the only good part of the stay (tipped them generously). The room was not cleaned, and the walls were very thin. Person in the room above me was super loud (didn't complain because I'm a grown up and not a baby). No parking, no meal included with stay, not even complimentary coffee. Rooms were tiny and wildly expensive.... Would give 0 stars if that were an option. JUST AWFUL... AVOID AVOID AVOID... read more

A family member of mine was staying at the hotel, for the first time, for their birthday just the other day, in March, off-season. I called days ahead of time to inquire about setting up a special surprise for the room and was told to call back the day of check in. I called the day they checked in, at 10:52am, to request that a bottle of champagne and cookies be sent to the room so they'd have it as they checked in, 4:00pm. I was told, absolutely no problem, happy to handle that. This was never taken care of. I had to call multiple times to get someone on the phone (they hate answering the phone!) after 5pm to find out what was going on. I was told they'd take care of getting the items to the room and I'd get a confirmation that things were taken care of. No real acknowledgement and no one followed up with me. I did hear from the guest that they eventually received the surprise. The lack of customer service from this hotel was unsatisfactory and offputting. I was trying to make someone feel special and they weren't interested in enhancing their guests' experience or following through with a request. I could not have been more disappointed. I now know I cannot count on a high end hotel such as this to follow through with a simple - but extremely impactful - request. The hotel was barely full and I am at a loss as to why this wasn't priortized. The rooms may be nice but the service leaves much to be desired and at the end of the day, you may not remember the thread count, but you'll always remember how someone made you feel... read more

Completely overpriced and poor service. Most I ever paid for a hotel, and was very disappointed. Room was not well maintained (rusty bathroom fixtures), and bathroom was really poorly designed. Hallways were not well kept. Only thing going for this place is the location, but so not worth $1,000 per night. Shocking! Also front desk staff was not polite or welcoming. This place needs a serious facelift and new management. read more

Staff were nice. Hotel smells old and musky. Rooms were good size and clean. AC worked well. Water pressure in the shower was 5/10. There were 4 of us and no one thought the beds were comfortable (old amd a little sunken in the middle) and the pillows were too big/firm. We did not eat at the hotel so can't comment on that. Next trip to Newport would probably try a different location. read more

This hotel is disgusting. Check-in was incredibly disorganized. We were told that there were no luggage carts, and still no one offered to help us carry our bags. We managed to find a luggage cart ourselves and took our own bags up. Then while we were napping, a staff member entered our room unannounced and without reason. This was never addressed by the hotel. We then learned that his happened to several members in our group as well. The staff is incompetent and does not know basic privacy regulations. Clearly management doesn't care to train their staff. The room was large but in poor condition. The tub was so dirty. I can't believe I paid to shower here. There essentially was no closet to hang clothes. There was a small rod near the sink with some hangers. The sink was outside of the bathroom. Overall, bad experience and not cheap! read more

Hotel Viking - $600 per night and this is the tub... - Hotels Near Me - Newport, Rhode Island

Stay somewhere else! Location and customer service can't be beat. Walkable to everything and the people that work there are amazing!!! Everyone was helpful and friendly. We've stayed here many times over the last 10 plus years but this was the last. The hotel is old, outdated and dirty. And not in a cute "old charm" way- it needs to be redone. They also only clean your rooms every two days- which for that price is crazy. See pictures of our $500 per night room (off season). Plus the AC unit is so loud, you think your sleeping next to an airport if you can sleep at all. There are other choices in Newport that I would pick next time for less money. read more

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After finding a filthy shower/bath, sheets with stains on it and crumbs in the nightstand, we decided to call the front desk and they switched our room. The man who came up to "help" move the bags and cot to the new room was rude and seemed mad at us that we had to switch rooms. Instead of apologizing for the dirty room, we were left feeling uncomfortable. When we asked if he could help us move the cot, he responded "your new room is right here"(pointing down the hall)- he must have noticed our appalled facial expressions because then after a few moments he went to get the cot. The high price of this hotel is not worth the very outdated, dirty rooms and unfriendly service. Unfortunately I would not stay here again. read more

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Still not a call back from any of mentioned managers hotel has gone so downhill new management team is incompetent will never return there and I live off Kay st read more

This is NOT a luxury hotel for the price. The front desk and service is great . . . Until you get to your room. The bathroom was disgusting, and when asked to come clean it, you'll have to ask three times for some urgency. The elevator and hallways are dirty and scratched up and the room service is only every other day. Lastly, the valet brings your car up to you as fast as possible whipping around the corner with no respect of your vehicle. Management of this hotel needs to make a few adjustments. We will not be returning read more

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Ambiance: standard hotel environment, nothing impressive, chairs a bit uncomfortable, bathroom would not flush.. heard multiple people bring up to manager... was not addressed Food: lacking quality or inspiration Drinks: remarkably bland... average.. the bar tenders could make a drink but went heavy on the ice Service: lacking authenticity and caring Noise: moderate to normal Recommendation: avoid until the the rooftop bar is open in the summer season Price: overpriced for the quality of drinks and food read more

Hotel Viking - Hotels Near Me - Newport, Rhode Island

Stayed the Tuesday before Thanksgiving . No restaurant open till dinner no on site breakfast until Thursday's Called front today no answer all morning Place looks like it's going out of business Called to have my car brought around took 40 minutes Stay somewhere else read more

Didn't actually get to stay here, although I booked a room over the phone with the front desk. They then called me a half hour after "booking" the room to let me know that their booking desk is actually in Florida and that the room was not actually available. Our room was then cancelled by Hotel Viking management and we were hung out to dry for the night. Please avoid Hotel Viking! read more

This is a traditional hotel with good service and a very comfortable room. That said, it ended up being more expensive than I expected. The resort fee and daily parking together added nearly $100 to the bill, and I was surprised to find there was even an extra charge to use the sauna--something that's typically included at hotels in this category. read more

The staff was incredibly friendly and welcoming. I agree with other reviewers that paying $45 a day for valet parking is excessive. We were there right before the long weekend in October. We were sad that the rooftop restaurant had already closed-- it was very warm and lovely. 100 people had been laid off and the anticipation of the six-month closure for renovation definitely undermined morale. That being said, it is to be hoped that the renovation focuses on the hotel's greatest weaknesses: the quality of their food (there is no rating low enough); the dinginess of the hallways; and the updating of rooms in ways that suit the prices and promise of this hotel. I also hope that in the new bathrooms the shower is separate from the toilet and sink, making it easier to share a room. Special shout out to the staff again: From the valet parkers, to the front desk to the restaurant and catering wait staff, to the housekeeping staff, it is clear that the hotel is lucky to have them. Let us hope they hire more experienced bartenders and better chefs when they reopen in the spring. Properly prepared, the dishes on the menu could be great. read more

Had been to the bar before - recommended. Did first dinner during Newport Restaurant week last night with another couple. It is a gorgeous and historic spot. Valet parking. We had reservations for 630 PM on a Friday. Until about 830 PM, there was only one other table of diners... Yikes! Service was decent. Now to the not-so-good... The Rest. week menu was so underwhelming that 3 of us ordered off the regular menu. Both are quite "slim"... We had a round of cocktails - nothing special and priced at the usual $14 - $18. Appetizers - soup = excellent; charcuterie board - good but at $29; the wedge salad was small covered in croutons and a red gem lettuce that did not work; and worst of all the smoked bluefish dip - that my friend said was "fair" and came with a slew of vegetables (photogenic but didn't work. Entrees - flatiron steak - good; "fish and chips" (fluke) - who can't make this dish and it came with a ton of fries; and the 2 of us ordered the Block Island scallops. They were good but sat on a mess of squid ink linguini. Didn't look good and the latter not tasty. We finished with one chocolate dessert. Damages with tip and 2 glasses of chard was $365.... Food 3/5 Service 4/5 Value 2/5 Cleanliness 5/5 Noise 5/5 (virtually dead and quiet until dessert) Decor 4/5 We've been - likely we'll not be back... read more

We really enjoyed our drinks and lobster flatbread on the rooftop! Definitely make reservations! read more

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Very unimpressed with this hotel. The outside and lobby are great. The good things ended there. Our room, 217, was dated and cramped. The heat didn't work and our room wouldn't get above 63° despite a call to the front desk and a visit from maintenance. It is an overpriced hotel and I would never stay here again. read more