My husband and I came here to try and have lunch. We walked in and I was fine waiting over 30 minutes to be seated even though there were MANY tables that just needed to be cleaned. We were acknowledged and told MULTIPLE TIMES "I'll be right with you" or "I'll seat you soon". I was beginning to get a little annoyed but understood staffing probably is an issue. So I let it pass. What made me MAD was when a group of 6 walked in and were immediately seated ahead of my husband and I who were waiting over an 30minutes. This group of six didn't have a reservation and were walk in just like us. It's now become more of a principle thing to me. That experience just COMPLETELY SET ME OFF. I understand a table of 6 will pay more than a table of 2 but its principle. This place has NO IDEA what they are doing and I'm less than impressed. If i want hotpot I'll take my chances driving farther to get it. Maybe their hostess should figure out how to help seat and run a restaurant so that you can retain customers. read more

Be prepared to smell. Don't try and come here for lunch if you have to go back and work at the office. I wore three layers and the smell sank deep. That all being said, the price is good and the food was ok. I'm not upset at all by any means. However, I don't do hotpot often and I cooked some of the meats on the grill when it should have been in the pot. Would be nice if there were a few tips/pointers for how to cook it properly. As far as authenticity, some of it hit right. But a good half of it was an eyebrow raiser. Service was not too bad considering I prepared myself for horrible service after reading most of the bad reviews here. We came on a Thursday night and didn't have to wait for a table. Tips: Try and avoid ordering too much fried items or buns in the appetizer section of the iPad. It's filling and it's $20/lb of left over food that you don't eat. My favorite in the appetizer section were the unseasoned beef, chicken, quail eggs, octopus. The frozen section of veggies shellfish, mushrooms, and fish balls that you get up and get were way better than ordering most of the apps from the iPad. read more

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So happy this place opened here in Saratoga Springs! Hotpot Haven has hotpot and BBQ. Both options are very good. Since its opening, I've been here many times and this time, I just had hotpot. They have many different soup bases (I got original bone broth), kinds of meats, vegetables, appetizers, and sauce options (make your own sauce bar!). Yes, this place is relatively new so the service is not yet up to speed, but we were understanding about it. Everytime I come back, it gets better :) Very nice clean space! read more

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I am one if the biggest hotpot fan and this place, Hotpot Haven, was pretty good! I loved the quail eggs and the vegetables! My husband and I did the hotpot all you can eat with the mala spicy broth! The service was great! I understand that it can be slow because it's a newly opened restaurant and they are still hiring people. The restaurant itself was clean! And the sauce bar was kept really tidy too! Overall great experience and we will be back again! Thank you so much for yalls attentive service! read more

Hotpot Haven - Barbeque Near Me - Saratoga Springs, Utah

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I was not sure what to expect from a hotpot in Saratoga Springs. The food bar is very low in Saratoga. My first impression was that they did an amazing job with the small space they had. It was very comfortable. The sauce bar was small but the flavor was really good. The appetizers are just ok and my expectations lowered. Now to my surprise the meat quality and flavor took me by surprise. The spicy broth was not crazy spicy it was perfect. Dessert was not very sweet but the brown sugar rice cakes I enjoyed. They are adding shaved ice this summer. The service was so friendly. After talking to the manager and learning of what they have planned I couldn't be more excited to return to a restaurant. read more

Hotpot Haven - Wagyu - Barbeque Near Me - Saratoga Springs, Utah

Great service- they were very helpful! Food was good and we thought the price was fair. Many appetizers and desserts were included in the price. Give it a try!! read more

Service was great, I've been here twice. It was $160 for a family of 4. The food however is not great, the meats were decent but everything else from the appetizers to desserts lacked flavor and quality. Some of the items in the buffet cooler looked to have freezer burn and were also questionable in quality. There are no similar restaurants in the area which makes me think this is the only reason people come here. read more

We were so excited to see that there's a new Korean restaurant in our area! I tried quite a few foods for the first time: quail eggs, beef wagyu, gyoza, bok choy, taro, lotus root, sesame ball, pumpkin bin, and brown sugar rice cakes. The price is higher than we normally pay, but for a nice date night, and all-you-can-eat, they probably should be charging more. It was fun to order whatever we wanted and cook it at our table in the hot pot or on the bbq grill. I often order vegetarian when we eat out at restaurants, so I cooked vegetables and tofu to my heart's content, but I surprisingly really enjoyed the quail eggs and beef wagyu. The service at the restaurant was really good. Food constantly coming to our table even though they were busy. We will definitely be going back! read more

Hotpot Haven - Vegetables, quail eggs, beef wagyu - Barbeque Near Me - Saratoga Springs, Utah

We went for my wife's birthday tonight, the staff are incredibly friendly, the service is quick and accurate, and the price was great! Some things to consider when you go, the sauces are all at a self serve station so prepare in advance if you order Apps, this is a tough spot for babies we had our 1.5 YO with us and she kept trying to reach into the grill or boiling broth, bring entertainment for the littles or find a babysitter. The garlic chicken was exceptional, the spicy anything is not as hot as you'd expect, and their Gyoza is one of my favorites I've had. We also had the hot pot my wife got the Miso and I the Tonkotsu both were exceptional. All in all I will be back and I will tell friends it was soooo good! read more

Food was great. Service not so much. First timers and expected a little more information. Overall nice. Could use some music for the ambiance, when we first got there it was just us and it was very awkward. Bathroom didn't have toilet paper. Had to ask for a refill on my drink. read more

Hotpot Haven - Barbeque Near Me - Saratoga Springs, Utah

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I love having a Hotpot place here in Saratoga Springs. We've gone 3 times now. Each time the food has been good but the service can be good and not so good at times. The first time we went was just right after they opened. The service was really shaky back then. You'd order stuff and then have to remind them to bring it out. It was better the 2nd time. My wife was a little upset about the kids being charged full price because of their height (they don't really eat that much at all), but that's their policy. The 3rd time things went pretty well. They just forgot to bring out the rice, and when we asked for just one bowl they gave us two. We enjoy the food though. read more

Our first visit was for a birthday dinner. Party of 10. The place is really only set up to seat 4-5 people at a table so be aware. It says to talk to hostess if you have a part of 8 or more. No hostess ever came out to the front to greet anyone the entire time we were at the restaurant. We had to flag someone down. In the entire place we were only able to find one worker that could speak English to us so getting help whenever we needed it was rough. The one guy really doing all the running around really tried. Our food came out 15 minutes before any drinks were delivered and we ordered drinks first. That was tough. With spicy stuff not having any water or drinks wasn't pleasant. When the cokes came they were flat. Ordered gyoza as an appetizer with our bbq and hot pot. It was not hot and so dry. Tasted so bad it was inedible. The meat was fair. Some was very tough and some was decent. Overall the veggies were quite fresh with a few exceptions. Most of us ordered either the spicy broth or the miso broth. Those that ordered the spicy broth enjoyed it but the miso was very bland. Given the meat and veggies come unseasoned it made for a very bland meal. They have no knives in the place so you have to ask for scissors to cut anything to share it. They have a bar where utensils (no knives) and some sauces and spices can be grabbed but no labels to any of them. There is not adequate air condition for a place with lots of people and hot plates going at each table. The misty glow on everyone's face was ever apparent. No music either. They really need to work a few things out before they are a well operating restaurant. read more

We loved the atmosphere and the food. It was such a fun experience. we haven't done like this before, so having more instruction from staff would have been great but It was still fun. This is all you can eat so come hungry. They do have options if you don't want to have all you can eat. We hope this business does well, we'd love to continue to come back. read more

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Food was great. Service not so much. First timers and we got more help from a customer than the server. There was a kid who was on his second day and he was at least trying. The other server couldn't be bothered with our table. read more

We were SO excited to try this place. unfortunately it seemed like the entire staff started today. Everyone was clueless except for this one incredible lady who probably owns the place and was trying to do everything! I have celiacs and asked what was gluten free and the server assured me all the meat including seasoned meat was gluten free. I even double confirmed no soy sauce was used to marinate it! she assured me it wasn't! then I saw the meat on the table and knew there was soy sauce in it! The food itself is yummy but the server never came to refill our drinks and service was slow and incredibly chaotic! Honestly it was so rough I probably won't come back! My husband and I left so frustrated! read more

Soooooooo goood. We went at 4:30 on a Wednesday and wow wow the best hot pot in Utah for sure I've been to all the restaurants in the state and this is the best by far. The sauce ingredients selection was good just needed sugar and green onion but wow the service was fast the food quality is insanely good love that you can just grab vegetables right out of the fridge. They have unique items such as the seoul pork that was sweet and so tender. Also the tables are very nice and modern so clean read more

Hotpot Haven - Barbeque Near Me - Saratoga Springs, Utah

Great service and yummy, fresh food. My husband and I are big fans of Korean style bbq's and were happy to find a good spot in Saratoga Springs. Meat was fresh and has good selection, perfectly marinated kimchi. Spicy Korean beef was our favorite as well as short ribs. Service was good as well, not sure why other people are complaining about service, there are new, so probably were going through some kind of training. Highly recommend! read more

Had to try the new hotpot place in town. It was so good and we were pleasantly surprised with the great service. Nice relaxing little spot :) Wishing them a good opening!! (^｡^) read more

Hotpot Haven - Hot pot ^^ - Barbeque Near Me - Saratoga Springs, Utah

The experience of cooking our own food was fun and made for a great date night! The actual food was average and the service was pretty slow and seemed a little chaotic at times. read more

food is authentic and so good and fresh! Will start coming here weekly. Alfonso our server and the manager are so nice, excellent service!! read more

Not sure where to start but the service is terrible. I was there an hour before we even got meat to put in the hotpot. When we wanted more meat it took them maybe 30 mins. The meat quality is much lower than other hotpot places I've ate it, much more fatty. When we were low on broth, all they do is add water. I noticed some of these complaints in reviews but now that I've experienced it I realized it's not just a 1 off. I will definitely never come back here. Such a bummer because I was so excited for a hot pot. I was there for 2 hours and the service was so slow that I ended up leaving hungry. read more

Waiting was bad, literally was waiting for someone to even check us in was very disorganized. Took like 20 min for someone to notice us. But brushed it off, but then when we sat down, it was an even more awful experience. Literally they just showed us to the table waitress walked away without explaining anything to us, which by the way was our first experience going to a hot pot. We were clueless as how to order, when we finally figured it out 25 min had passed and no server and when we had questions the waiter still had us wait because he was to busy to answer a question. Was sitting for 35 min at the table and no one had approached us at all. Now by this time we had waisted a whole hour at this establishment without no one helping, serving, or paid any attention. An hour I will never get back. Don't recommend, and a very low selection on food for the BBQ. One star is just being generous! read more

So glad that there is an amazing hotpot and bbq place in Saratoga Springs. I got the mushroom broth hot pot and it was delicious. They kept the fresh food coming the whole time. read more

I've been here three times and I love this place every time. Great service - love that it's both a digital order but personal experience. Food is great. I've only tried the hot pots! And it's a buffet!! Well all u can eat, so it's amazing!! The vibe is so great! Love saying hi to the owner. Amazing job!!! Welcome to the community. read more

Love this place! Been here a few times now and the service is always amazing! Server is obviously busy but still makes you feel like you're the only one she's taking care of. Food is bomb.com and love the overall experience! Coming back here over and over again! read more

Loved the food so much!! They are great with gluten free (they have a broth and gf soy sauce, and are knowledgeable about their food). My one recommendation is to order everything at the beginning because we tried to order more for our hotpot and never got the food because it got busy, which was disappointing. read more

Food was delicious and the service was great! We have never eaten at a hot pot. We will be back for sure.

Our first experience was amazing and we were very well taken care of. I loved it so much I decided to take my family again today and we were completely forgotten. 70+ dollars to watch everybody around us get their food. We would place an order, wait 15-20 minutes just to have to remind the waiter that we placed an order. Then another 5-8 minutes before it was delivered. 70+ dollars and 90 minutes of time to eat a small plate of veggies and an even smaller plate of meat. We genuinely were even on the verge of just leaving cause we were fed so little. But we aren't the type to cause a scene. 70+ dollars to sit in a booth, then drive home and have to make dinner cause we ate so little. We gave the waiter 3 opportunities to improve on the service for us and he fell short all 3 times. We were so excited to see this place open and feel really let down. So at this time, we have no intention of going again. read more

Amazing food! Me and my husband really loved this place! We both got the spicy broth it was enjoyable had very good flavor, wasn't too spicy nor too bland just enough to enjoy the richy broth i definitely recommend! read more

Good quality Korean BBQ and hotpot. The staff is so nice and welcoming. It's such a fun experience. It is an all you can eat so go hungry. They do have other options as well for those that don't want to do the all you can eat. We really enjoyed the experience and hope this restaurant does well. read more

Service was terrible! Waited more than 20 min to get more meat for hotpot each time. None of our drinks or hotpot's were refilled. This was our first and last time here. read more

Excellent value hot pot eating. Good selection of vegetables, noodles, meats and side dishes. We had spicy, mushroom and tonkatsu broths and all were tasty. Don't come if you're rushed for time as meal takes 90 minutes from arrival to finish. For all you can eat this is a five star Special! read more

Just rough. The service. The usual circumstances (they didn't have cups, we had to use disposable cups that were quite literally getting soggy as used them. Begging for plates, no straws available) they were scrambling to even give us utensils to use for soups. Just a strange experience, you'd think they'd never even planned to have customers eating in the restaurant. The food quality was just meh. Nothing had great flavor, you have to ask for refills, napkins, really anything that you'd just expect to have at a restaurant. It's pretty pricey for the quality of meat, it's all just very bland. read more

So fun and the food was great! Glad we discovered this place. We needed something different in Saratoga Springs.

Came on a Thursday before 5pm. We were served very quickly. Food was delicious. The sesame balls with red bean paste were not very sweet, but I didn't come for dessert. We tried both the hotpot and bbq. All our orders came out pretty quick. Their sauce selection was impressive. Drinks were refilled multiple times. Will be back. read more

Unfortunately i forgot my phone, so no pics. This place is new to the area and i love hotpot amd korean bbq, so it was a must try! The place was very clean and the service was great. They seated us right away and were very helpful. All of the folks that helped us were extremely friendly and mafe our experience very comfortable. We went for the ayce hotpot and bbq, so pretty much everything on the menu was available. We had the fried chicken app, veg tempura and veg spring rolls. All of them were very good. The broths we selected were the tonkatsu and beef bone broth. We ordered prrtty much all the garlic meats, plus the marinated chicken, wagyu, pork, beef, and veggie assortment. After over an hour of eating and chatting, we were all stuffed. It was the most all three of us have eaten in a long time. The servers checked on us a few times and gave us a tablet to order more if we wanted. The wife, who loved the marinated chicken ordered it twice! Overall, a great experience and we will definitely visit again. read more

Amazing authentic Chinese food that's fresh and healthy! Hot pot and BBQ ambience that's fun for groups and families. High time for Utah County to get restaurants like this one! Flavorful and fresh! All you can eat! If you like seafood this place hits the spot! You won't be disappointed. Friendly, efficient service and well managed! read more

Worst service! All the ice on the North Pole melted before we got our food. When they brought out the food it only had 1 piece of meat on the plate. They also brought out the veggies 20 minutes before the broth. We had to keep asking for ketchup because they gave us enough to dip to pieces of chicken. I also didn't understand why they didn't to dress the tables with utensils and basic seasonings. You basically had to get everything for your table except the food. Their sauce bar was also empty. Like there was no urgency to refill anything at the sauce bar. They also don't have any ventilation for the smoke. If you're sensitive to smoke, you'll most likely get light headed. Save your time and money. Go to KOU! read more

I am glad we finally have a hot pot place in Saratoga Springs. Food is good and servers are friendly. They are very busy but they tried their best to serve us. read more

Great place with good service when we went. I hope some of these bad experiences will work themselves out as the staff gets broken in.