They are efficient. They will tow your car if it's where it shouldn't be. Their staff is very professional

These guys were towing my car because some manager at a building of a friend of mine told them to tow it ..unbelievable! They scratched my back of my truck and did a ding when they had to lift it on behind in order to move it from the parking that my car were parked ! I went to take out my car from their parking lot I was upset and mentioned to them the damage and recorded everything these guys are trying to sneak away from it, it's just not right ! read more

Did you car get towed and you are thinking - "aah man that sucks. Let me suck up and pay for it and this shall not happen again!" . Well, not if it gets towed by Howard's! Prepare to spend the next two hours standing in the lobby with no one attending to you. And no, it is not because they are crowded. Literally 3 people in line and 2 hours! They have one of the worse customer service and had such a bad experience! We got our car towed due to battery issues and were trying to coordinate with AAA to get the battery replaced. There were three people when we arrived, we estimated around 30 mins wait time! Naah... it took them two hours to attend to those three people. That is because there was one lady behind the counter and she was busy taking calls instead of attending to people. Yes 2 hrs!! For three people! Come on guys! This is ridiculous! And Los Angeles county- we don't blame you for towing cars, but tow it to a place who knows how to do their jobs! We are already paying hefty fee, the least you can do is to give us the service we deserve for the $$s! Looking at all the reviews for this place, looks like the city wants to look the other way! Oh yes... and adding to this! When AAA arrived, the guy told the AAA to go away as it will take time for him to get the car. And literally got the car out five minutes later. Like seriously? Then why did you ask AAA guy to go away? So we waited for another 1 hour as we arranged for a new AAA pick up. Honestly, evades me that that business with this level of service are allowed to even partner with the city! read more

worthless as a pile of sh**. Some doucebag parked in my parking spot & this company refused to do anything about it even though I am disabled & they are the designated towing company . The a$$ who answered the phone absolutely was useless . Was even aggressive with me. read more

Howard Sommers Towing - JOKE TOWING Co . Even bigger joke is the douche who answers the phone on the night shift . - Roadside Assistance Near Me - Canoga Park, California

The front desk lady is so rude!!!! It makes sense why they chnaged their name, way too many bad reviews.

This company obviously doesn't have time for your service, I called for a tow, the man on the phone was rude and said they would be here in 20 min. I waited for an hour with no response. I clearly was not a priority. When I called back he said they would get there as soon as they could. Needless to say the never came. I would not recommend this company at all. Not happy at all. They don't deserve the one star at all. read more

Worst tow yard I've ever dealt with. Very unfriendly and had me waiting for way too long to pick up my truck.

Thank you Matthew and Mario for 5 star customer service. They both were extremely courteous, polite, helpful and knowledgeable. I don't usually have a vehicle impounded but if I did. I would recommend these guys. read more

I am sure most know who I am and what is going on Last night, Howard Sommers towing came by my house, and towed my car off the public street for no reason other then they don't like me or want me talking to try to thug me quiet The car was parked in front of my place like streets full of other cars and they or someone local who is friends with them told them to tow me and they just stole my car and are charging me impound fee's They might try to claim a police officer told them to do it. Yet I had no parking tickets on my car or anything. My car was not on private property. They just don't like me and stole my car because they are a tow truck company Upon picking up my car, of course, I wasn't allowed to see who authorized the towing as well as signing paperwork they would not give me a copy of Also, when getting my car back, the tire had been slashed. Just like my other car 2 weeks prior to try to stop me from going to a court date So what happened was, someone slashed my tire, and the car was towed to try to cover it up This would be the 3rd car tire slashing with my neighbors and the Police telling them to do it all linked to such coffee shops and Starbucks and Coffeebean worldwide to try to cover up their defamation, slander and libel for destroying my name and life in cover up operations Be weary of these people, they are criminals and try to thug people quiet who find out demented things have been done to their lives that they are involved in which most likely links back to Lorena Escobar at Golden State Sports Medical read more

Horrible!!! my car got towed for parking in a bad spot. Got my car back and was missing my book of cds and $38 bucks out of my glove box

Well, neighbor didn't like the disabled car in front of my house, so it got impounded. Spent 3 hours on Saturday there. Unfortunately, there is only one employee working who has to do everything including the phone. 95% of the time was waiting. Kudos to the lady behind the counter! Very nice too. They only allow one person at the window and 2 people inside. If you can, weekday is probably faster than weekend. Hope you're not in a hurry. read more

I am posting about an illegal tow that occurred to my husband's vehicle outside our own house after I called to safelist that car that afternoon (you have to do that to live here.). For the record, we did not receive the requisite written notice that the car was in possible violation prior to towing. We have lived there for over three years. In the past, if anyone has forgotten to safelist the car, which was about three times in three years, we received a warning citation. Otherwise, we have been duly attentive to safelisting every car that might be in danger of violating the street parking requirements of the association. Yesterday I called about 4-4:30pm to safelist my husband's car as we were doing work in the garage. This morning, we awoke to find the car missing. No note, no warning citation, nothing. (I would note with import that, even had we failed to safelist the car, the proper procedure is to provide a warning citation, which was not provided as required.) We assumed the car had been stolen. I then proceeded to call Archon Protection no less than SIX TIMES to find out if they had illegally towed the car or whether the car had been stolen. Archon was more interested in covering their "assets" than in calling me back. I had to call tem persistently, reminding them each time that if the car had been stolen, they were wasting valuable time. They obviously knew the car had not been stolen but failed to disabuse me of that notion, which caused undue stress. I find it appalling that you would a) tow without the requisite citation, violating California Vehicle Code section 22658(b), "the vehicle has been issued a notice of parking violation, and 96 hours have elapsed since the issuance of that notice." Moreover, there is no proper notice of the towing rules on the street so as to constitute sufficient notice under 22658 (a) You have not posted the proper signage, nor have you provided the number of local law enforcement and of the towing company as per statute. Your tow of my husband's car, besides being appalling, is more importantly an illegal tow. Howard Sommers towing in violation of the towing statute per subdivision (4), in that the tow truck operator removing the vehicle failed to "immediately give, or cause to be given, notice in writing to the registered and legal owner of the fact of the removal, the grounds for the removal, and indicate the place to which the vehicle has been removed." We have never received notice as required, despite living in this community for three and a half years, despite our vehicles being listed with the community, and despite our vehicles being properly registered with the department of motor vehicles. read more

Jesus front desk clerk, sets a bad example of terrible customer service. He seems like he hates his job. When dealing with people like him, makes the company look terrible represting them. read more

I had my car towed from my apt building after parking it in the wrong spot. Honestly tho, the woman at the front desk and the man who towed it were so sweet and helpful in getting my car back. Thank you both SO much for making it hassle free, quick, and easy. i can own up to my mistake and say i parked in the wrong place but at least they had super helpful staff to get me thru my mistake. Lesson learned, God bless you all. read more

These people are absolutely total crooks and they prey upon the people of the Western San Fernando Valley. I wonder how people that operate and work in a business like this sleep at night but I guess when you have already sold your soul to the devil or you are in fact the devil it makes it easy. Long story short my car was towed illegally from Promenade Mall and they charged me for a second day despite the fact that the second day hadn't started yet. read more

I use this company for my Commercial Buildings. They are fantastic! Prompt and friendly service! They have drivers that can pick up cars from the most amazing spots with ease! Trust me we have a huge Farmers Market and need to get cars out of the way during set up! These guys are amazing! Jerry is the best I have had the pleasure to work with for sure! They have other great guys too! This is the service to have if you manage properties. We always hate to have to tow cars but, some people's decisions make it necessary! Call them next time you won't be disappointed! read more

Unfortunately my car got towed and I had to go and get it from this place at midnight on a Monday. Sucky day... But Sherry was very nice and sweet and helpful! So thanks for the cool customer service! read more

Stupidest somebody I know they can't seem to verify if I got my tickets are paid for but yet they can check to see if my registration is paid for with all the tickets that was involved in it but yet they don't wanna release the car because they want me to go get a stupid piece of paper saying that I did pay for all the tickets additional to the registration that shows that I paid for all my tickets read more

AAA+++ If you need towing or are dealing with impound related services you already have some challenges. That said, I can tell you that after going in person to Howard Somers to see about assisting a friend in recovering personal property from an impounded vehicle, I was greatly impressed. Their professionalism attitude and clarity was superb. I was already expecting something completley opposite, having dealt with other companies in similar situations and heard stories from other people dealing with impound yards. I can say they give me hope that there can be some bussiness who conduct themselves in a manner worthy of being trusted with this responsibility which affects individual people's lives when they are already dealing with compounded challenges. I hope my assessment is true when I extrapolate by saying, they are exemplary in their industry and if others would follow their example, it would not be stereotyped as a seedy industry. First impressions are lasting impressions and my first experience with Howard Sommers was amazingly easy and pleasant. read more

Literally the rudest people to deal with . They have very poor customer service and don't even bother to answer the phone .

I just had my car towed by Sommers; quite a distance in fact, from Canoga Park to North Hollywood. I'll point out that the reason I called H. Sommers is because I needed a tow truck that could get into a garage with a 7.8' clearance, and Sommers was the only tow service that could get into the parking garage to tow my car. So, if you're stuck in a garage you might want to call these guys before calling any other company. The driver, Miguel, arrived super fast, and his service was great. He informed me some tips about getting my car towed in the future, and was careful when hooking my car up to the truck. I'll call Howard Sommers if I ever need a tow again in the valley, and I'll ask for Miguel. I'm glad I called these guys. read more

AMAZING!!! We've had some disrespectful people parking in red zones and blocking people in an they refuse to move..... Jerry came out last night and was a ROCKSTAR! Legitimately had the car lifted and off the property in under 10 seconds flat!!!! The whole process was very easy and streamline and Jerry really was amazing! read more

Just had the best experience with Chris. He responded to an emergency with his tools and opened a brand new BMW with a toddler stuck inside. He was so professional; it took him maybe 90 seconds to get the car open. Thanks again, Chris! You were amazing! Best service ever! read more

They sent a tow bill to a collections company in the amount of $1,922.36 for a travel trailer that was towed and then scrapped 5 years prior by a different tow company. In the collection claim, they are lying saying that they towed the trailer in Nov 2020. I am filing a lawsuit against them for fradulent claims. read more

Horrible place tried getting my car out today, called to be informed the guy was completely rude and was like yeah your screwed man. Yeah oh okay whatever then hung up with me! Not the way to handle business! read more

Last night I was at West Hills Hospital in the ER parking area. Unfortunately for me, my car battery died. Of course no one had jumper cables. I noticed a police officer parked in the parking lot. Since I don't have AAA, I didn't know what my options were. The police officer dispatched a tow truck. While I was waiting for the tow truck, I learned that I had emergency road side assistance through my insurance. I contacted my insurance....an hour to an hour and a half wait time but at lease it would be free. In that time, Victor F. from Howard Sommers Tow arrived. He arrived about 20 min after the officer had him dispatched. I immediately told him that I didn't need his assistance since my insurance company dispatched a company. I asked him how much it was going to cost to have him do it...since he was there and it was cold and my son was sick in the back seat. He told me an amt and he also told me a portion of it had to be cash. Who carries cash any more? You would never believe what happened next. Victor F. said to me, "I'm just going to jump start your car for you. It is freezing outside and I can't in good faith leave you out here in the cold for another hour plus." I was shocked!!!! He jumped started my car and didn't charge me a thing. As soon as I got to work this morning, I contacted Howard Sommers and spoke with Steve. I explained to him what happened last night. He was very appreciative that I called. He promised that he would acknowledge Victor for his excellent service. THANK YOU VICTOR FOR HELPING ME AND MY FAMILY. IT WAS SO APPRECIATED AND I WILL NEVER FORGET IT. read more

Definitely use this company if you are in a bind. We called about 12 other companies, all of which had very poor phone etiquette, and for the exception of maybe one where complete jerks. No one cares and no one wanted to help us out of our situation with my fifth wheel that was about to be impounded for no reason. Finally we got ahold of Beverly who was very polite and conciseness of our situation and dispatched Jesus who arrived when I was told and kept me from being at the impound in morning. Don't mess with any of the other busters out there, skip all the shuck and jive and call Howard Sommers towing. They where on time, and honest, and they charged us 1/2 of what their competitions was gonna gaff us for.. And that is how you handle business.. Thanks again !!!! read more

Wish I could give a negative star but yelp requires at least 1 star....My car was towed and I had no choice but to go here... Service was horrible! We walked in with 1 other guy and waited by the window for few minutes until he decided to knock on the glass window(like at the bank) and the two girls in the back jumped up from their seats and finally came up to help us.. The girl that helped me, named Angelica was a total bi***! for no reason at all, she needs to be educated on customer service! I came up to the girl that just finished helping the other guy and she told me "oh, she'll help u next 'pointing at other girl in next window'"..Angelica just looked at me, I didn't know what to say, it's my first time getting my car towed, so I said the type of car it was...she stared at me with a blank dumbfounded face and said "I can't hear you" as she twitched her upper eyelid as if she was annoyed. From there on she would just throw papers, my ID and card thru the little slot... She was just very bi***y and I hope her and her manager looks at this review just to show her she need to put her act together, or give the job to someone else who needs it and will do a hell of a better job than her..I don't know if she had a bad day or whatever, (she was laughing n joking with her fellow coworker) but when a customer is already upset bc their car got towed and have to pay big bank$$$ for it you don't act like a complete bi*** to your customer...be a bit understanding bc u know u'd be upset too! Angelica, I hope the next person isn't as nice as me when u decide to still act that way. read more

I've had my car towed for illegal parking before, it sucks. However, I've never had a situation like dealing with the goons at Howard Sommers. My car was towed from the Met housing property in Woodland Hills. As a side note, I believe the Howard Summers towing company and The Met have some game going where the Met gets a cut of towing fees. When you check into the Met they take down the exact location you'll be visiting, they know how many visitors are already on site and how many visitor spots are available...they can also get a tow truck to your location within 30 minutes of parking which is how long it took for my car to be towed. It doesn't even seem possible to me to have a tow truck dispatched to a location within half an hour. I don't think it's efficieny working on Howard Summers side... I'm betting they clean up towing away unsuspecting visitors who are given no instruction as to where to park. Either way, I admit I parked in a non visitor space and while towing was suspiciously quick it was ''legal." I go to pick up my car. This place employs the typical mix of tired looking GED dropouts but the processing of my paperwork was quick enough. They pulled my car out front and instantly I saw the damage to the front end of my car- the front right fender had been detached near the headlight, clearly damage from the towing instrument being inserted and lifted under the front of the car. I went back in to complain and before I could even complete a sentence and the manager could pull my paperwork everyone in the office had responded "we didn't damage the car, the damage was already there." Odd that everyone in the office knows all the existing damage on each car they tow... The manager immediately begins that they have pictures of the pre existing damage to my car. I'd actually just purchased the car two weeks ago so I had pictures of it on my phone. When I responded " fine, let's compare photos" he responded he didn't need to because they had a witness instead, the security guard at the Met that assisted with the tow. My car is black and was towed at 10:03 at night. How this guy could claim any picture or security guard could have captured this particular damage in the pitch black darkness when my car was getting towed is beyond me. The manager also wouldn't show any documentation, the supposed photos, witness statement, only the document they create after a car is towed showing damage. Convenient! If I damaged a car towing it, my paperwork would say the car was damaged when I picked it up too! Luckily for me the fender popped back into place and the scratches on the bottom of the car are not visible unless your're looking for them. However in dealing with these people and seeing how they BS their way out of even modest damage, I can only imagine what they do when they damage someone's car for real (and I'm sure they have). One of the towers here had a plate on his personal car that said "love 2 tow u". I think that alone speaks volumes of the practices employed at Howard Sommers. It's about money, they don't care about damaging your car or doing good business. Stay away from this place (they also do voluntary towing, I would rather leave my stalled car in the middle of the street). I would also stay away from the Met in woodland hills lest you be forced into a meeting with Howard Summers. I'm reporting them to the BBB. read more

My girlfriend was hit by a truck in an accident than rendered her car totaled. The city called on Howard Sommers to come get the car off the street. Howard Sommers will not allow her to retrieve any property in the car, because "if it requires tools to remove, you can't have it back." I explained to them that this wasn't an impound for a parking violation, or traffic stop. The car is physically damaged, and needs to be pried open. Angel, she says her name is, replies; "those are the rules." I asked whose rules, hers, or the city's? She throws her hands up in the air, and says "I can't deal with this." and walks away from the window. This place will scam you, steal your property, and then sell your car. Even after you're the victim of an accident. Despicable people, and business. If you read this review, and you haven't been in a serious accident before, hire your own tow company, and get the car towed to a place you trust. If Howard Sommers gets their hands on it, you'll regret it. read more

$85 for a tow around the corner from where they are and I am and where I need to go .3 miles away. $55 is best so far

Look--we don't always meet under good circumstances. Sure, a few times I have needed a tow to a car shop and you've always been fast, always courteous. Sometimes, however, the LAPD tows my car, and I'm an overwhelmed mess and not happy to be there. Still, you manage to remain friendly with me, giving me all my options, all the information--even when I get flustered and ask for it twice. The guys there are all really nice and I'm pretty sure the lady I've talked to a few times, Angel, thinks I'm crazy, but she's remained totally kind, even listened to me air my grievances about the other parties in this affair. Thanks guys! See you tomorrow. read more

Very poor service. Gentleman was nothing but rude over the phone and the lady I spoke with was short and rude. I'll pick another tow company next time. These guys are pure garbage. Stay away. read more

A couple of nights ago, my friend was moving into her new house in the hills of Topanga when the removal truck broke loose from its tire-wedge somehow and rolled down the sloping road and ended up on its side in a ditch. Thankfully no one was hurt. The man from Howard Sommers Towing was amazing. He used a rig of hydraulic cables, pulleys and winches to set this heavy truck upright and eventually pull it out of the ditch. His name badge said 'Miguel S' and he had great patience with the process. I was so impressed. This was an extremely challenging procedure that took a couple of hours with the road blocked and police cars holding traffic for the duration. It was also dark. But Miguel managed to get that truck out of there and was also very good about keeping the inevitable spectators back from the area that might be dangerous of one of the cable were to snap (they didn't). So I think that when you see something done really well, it's worth crowing about. read more

When I first walked into their lobby, I wasn't exactly sure what to expect. I can't tell you what an experience it was. We needed to empty my mothers car following a terrible car accident that same day. The staff was prompt, courteous and efficient. Extremely helpful is an understatement. It would appear Howard Sommers really knows how to pick a staff and run a company. These guys are amazing. And the facility is clean, modern and well-organized. If you're ever in need of towing services in the valley, I'd make sure Howard's team takes care of it. Thanks again, Howard, for everything. read more

I did not witness any rude behavior when I was here. The only problem I had was that I had to pay for 3 days of storage but the day they took it, they only had it for 1.5 hours. But their excellent service made me happy. I had to walk almost 7 miles to get there and as soon as I walked through the door they gave me water. I didn't ask for it, they came out and handed it to me. It was not a bad experience for me, but I hope to never have to come back to get my truck again.... read more

just don't go here lol no response and bad attitudes when you go there from employees

I use howard sommers towing all the time to assist my clients in towing with lost keys. Very professional, very knowledgeable. Many times my clients tell me that AAA cant tow their car and they are stuck indefinitely. I make one call to Howard Sommers and the car is towed within hours. read more

Howard Sommers Towing is wonderful! They helped me when my car went over the side in feb 2014. The drivers and the office staff are so helpful. I recommend this towing company to everyone I know. Thank you! read more

I'd locked my keys in my car, which I'd bought 3 months before. I called these guys, and Steve was there in 20 min to clear up this potentially devastating situation. Am very grateful. read more