the car we came for was broken and nobody told us about it. 2022 ford expedition max. sales guy was very unprofessional and rude. will never ever recommend this place with bunch of thugs to anyone and will never go back to that garbage can... read more

DO NOT BUY A USED CAR FROM HERE!!! They are crooks! I purchased a "certified" (lies) luxury vehicle and the next day I brought it back to have the trunk opened because they didn't know how to open it and showed them that the visor was broken. They advised me to use gorilla glue or wait until the warranty kicked in but may not want to because of the deductible. When I went to get plate frames the manager pointed out that there was a huge bulge in my tire and my front brakes and rooters needed charging within a month. The next month (2 months after purchase) I purchased my rooters $250 each and brake pads took my car for an oil change (that was due) and an air filter charge (also due) and all 4 of my run flat tires were dangerously on the verge of a blow out. All 4 tires were worn on the inside (so the dealership knew it and hid it! Only way to see the worn tires was to have the car lifted up). I called the dealership explained the situation to Joe Johnson that sold the vehicle to me. He transferred me to the Manager Sayf Altarawneh who only made things more relevant that they are a sham! Sayf lied saying that tires were checked and visor was known to be broken and fixed LIES!!!!! Sayf said he would speak to the general manager and call me back NEVER HAPPENED! Within 3 months of purchasing the vehicle I had to buy: 4 new tires (over $700) 2 front rooters and brake pads (parts over $500) (labor over $300) Air filter replacement & oil change (over $200) All this from a single parent mother that was taken advantage of by these lying crooks at Huntley Ford!!! DO NOT TRUST THESE CROOKS! THEY PREY ON PEOPLE! read more

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Guess what Huntley Ford Dealership gave us for Veteran's Day!!! *** UNPROFESSIONALISM, DECEPTION AND A WEEKEND TIME WASTER!!!!! *** After speaking with the Huntley team member Julia (nice), Victoria (rude), Abe and Jay for over a week trying to set up an appointment to purchase a vehicle. Friday evening, I received a called from the Huntley team confirming our appointment was set for Saturday at 1:30pm. I was also told that Jay would be our Salesperson. I confirmed that we had our tickets and we would be flying in from NC and that we WE'RE SERIOUS BUYERS. My husband and I flew one-way from NC to IL (972mi). We arrived at the Huntley Dealership at 1:20pm. We were greeted outside by a random Salesperson (former Marine), whichwas great because we're Veterans also and it sort of put me at ease knowing that we would be in good hands. After the Salesperson asked me for my license and phone number to look me up in their system, (because the vehicle was linked to my name) he then step away to go get the vehicle. Upon his return he sat down only to tell us that the vehicle we came to purchase had just been sold 10mins prior. Then the Communication breakdown begins! First, everyone we spoke with (Abe, Julia, Victoria, and Jay knew wewere coming from NC by flight (we were never asked if we needed courtesy ride from the airport). Secondly, I was offered another higher priced vehicle that was I not interested in buying. So, my husband and I went to speak with Abe (the manager) for him to only tell us that he had 35 appointments listed to come in that day and he could not help us. As a supervisor myself, I know that there is some accountability for how your organization functions. As the manager, you're supposed to have a pulse on all of your areas. In this case, a solid manager should be conducting daily and weekly sales meeting with his/her staff to prior to opening and face the daunting task of balancing the daily workload and cross referencing with the internet sales people. This provides the salesperson with accurate floor traffic control. At the same time, as a manager, you're a frontline leader--the first reflection of your organization--and you need to ensure you are meeting the organization's goals and values (clearly not, because I read the Huntley Ford's mission statement and values). This leaves me to believe that this is part of their normal business practice. What, I failed to do was read the reviews of the dealership, because they were accurate!!!! Although each section functions differently, it is still the manager's role to make the dealership run smoothly. Organizational success depends on the manger to execute this function well and help ensure staff are competent. The manager also told us that he has 35 appointments daily. This clearly tells me that the manager was not in tuned with his areas because the internet salesperson and the 2 floor salesman should have caught the double booking of appointments. For the salesperson to tell us that vehicle just sold 10 minutes before our appointment, leaves me to believe that the customer was there 1-2 hrs before us (because you have to test drive the vehicle, and do the financing). This clearly can't happened in 10 minutes. In short, I would have been ok if the internet salesperson or the manager had called the night before to inform us the vehicle was sold, instead confirming that we were going make the 1:30pm appointment. We would have then had the option to cancel our flights. A fair remedy, in my assessment, is for Huntley Ford Dealership or Ford Motor Company to find us a vehicle that is comparable in price and color to include delivery which would offset our roundtrip flight cost to and from NC. Being stranded in an area 972 miles away from home and had no transportation, no family/friends support during Veteran's Day holiday weekend plunged us into an emotional state of being was the lowest emotional point. We will be waiting for a response to resolve this horrendous situation. MORE IMPORTANTLY, THIS REVIEW IS FOR FUTURE POTENTIAL CUSTOMERS. read more

This dealership uses dishonest sales tactics and does not uphold their contracts or word. My advice to anyone reading this trying to amend contracts or deals with this dealership to enter a BBB review. This dealership does not take any concerns or complaints seriously until you file with the BBB. Stay away if you can! read more

I was looking for a F150 Diesel and they had it! I was upside down on my old F150 and got the deal of a lifetime. Peter Kashuba and Patrick Lopez promised me they would take care of me and they really did. I was in the middle of buying a house and could not do the financing up til Monday,so they handed me the keys and said come back after the July 4th weekend and we will take care of everything. I got an amazing trade in value in and out in about an hour and a half. I have not had very good luck with buying cars and trucks but I will come back here from now on! Thank you So much Guys. read more

Customer service was awful! Waited there for over 5 hours for one vehicle. Never had a dealership take so long before.

Excellent all around service starting from a phone call inquiring about the vehicle we were interested in, to a warm welcoming at the door from Joon. Joon's patience was award winning and he's a true gentleman! Intelligent, understanding and willingness to help us purchase our dream truck was not unnoticed!Not just our salesman, but the entire overall kindness of all the employees tonight was A+. It was hard to choose which truck which we wanted more! You'll miss out if you DONT stop into Huntley Ford! read more

I called Huntley Ford to inquire on a 2019 Jeep Wrangler Unlimited Rubicon. I had seen others closer to my home that were scratched up some and had paint chips so I was specifically asking about the paint, scratches and chips. He told me the Jeep was in pristine condition and honestly it does look good in the pictures. Still skeptical I called again the next day and talked to an internet sales person named Victoria Maxwell. She told me she has seen this Jeep in person and it was in pristine condition. I explained I lived an hour and a half away and after working my 12 hour day and then going home to feed my kids and put them to bed I wanted to make the drive. It would make for a late night getting home. I asked if I could talk to a manger to see if they could give me any idea on being flexible on the price or if they would be interested in my trade. She told me a couple times that none were available and then finally gave me to another guy that told me he was the manager but sounded like another sales guy. He again stated (3rdemployee from this dealership) that this jeep was in pristine condition. Also all 3 employees repeated the same lines as if they were reading off a script. "The used car manager has never refused a reasonable offer" "Your best change to negotiate will be here in person." I kept reminding everyone I was driving from 1.5 hours away. Everyone kept telling me how great this Jeep was. I decided to make the drive. I had both keys for my potential trade in, the title and cash. I was coming to buy. I got there and went straight to the Jeep to look at it before I lost every bit of sunlight and every panel was scratched very bad. Fenders had gouges in them. Under the hood was covered in mud. Looks like someone drove this thing through a forest and rightfully so for the Jeep that it is, but I wish the dealer would have been honest or more accurate about the information they were telling me. I was upset but didn't want to waste anymore of my time so I got back on the road to drive back home. Cost me 3 hours and $50 in gas. I called into the store and asked to talk to a manager to politely and professionally explain that they might want to update their online description or inform the sales people. They would not give me to a manager and kept saying they were all busy and they'd have to call me back the next day. I finally said forget it I will just post it online instead. I was trying to not have to but they dealership needs some training. Good luck. read more

I am just throwing this out there to see if I am being unreasonable. I went on the Huntley Ford's website to look for a used vehicle and came across a truck I liked. On their webpage it shows value your trade-in on the Kelley blue book link. I put my information in on my vehicle it came up with two different prices of course trade in value and private party value. My goal was to get something a little easier for me to get in and out of because I have Parkinson's. I found a vehicle that was worth less money than mine on their website compared to the Kelley blue book value that they advertised on their website. I figured I was not trying to be unreasonable by going in there and finding something less of value to trade my vehicle and that was worth more then their vehicle so they could still make money on my trade and give them their asking price and I can get something easy to get into. I printed off all the information from their website that I got from Kelley blue book, my clean Carfax report,Nada report, and a Edmunds report. I brought them in with me and without even talking to a manager that avoided me the whole time. The salesman told me that I had to come up with a lot of money to make a deal. I told him I was not interested in that and he would not give me a number of how much my truck is worth. I did Aggravated and decided to leave. On my way home I thought I should call and find out what they're actually offering me for my truck to see how far apart we were. When I called her and asked the salesman how much they actually offered me he told me $13,000 for my truck with "tax savings" Another words roughly $11,000 because of the tax rate for a truck the books over $17,500 at a minimum with the resale value of $21,000 and higher. I told him that I have purchased three other vehicles before from the dealership when it was Tom Peck Ford and I can't believe that they Wouldn't try harder to turn my business. He's coming back to me was that's why Tom Petty was probably bankrupt and we're not. What kind of foolish comment is that to make to a customer? I let it go and they call me back today to ask me how my experience was and if there's anything they can do to earn my business? I explain to the girl the story she gave the phone to one of the managers. He was going on about telling me how much he could buy my truck for at the auction. Why take trade-ins if they want to compare everything to the auction pricing? The reason those vehicles are at the auction is because their junk and other dealers wanna pass them off. My question is why bother having people use their app to appraise the vehicle before they come in when this dealership does not Going to under that value or even come remotely close to it? Buyer beware I strongly recommend do your homework before going to this dealership. I told the manager before we hung up, one small deal now may lead to several large deals later from word-of-mouth. I also told him you don't have to make a homerun deal and everything to make a successful business. The little deals add up and make your service,parts department and sales department More likely to achieve more business by taking care of the customer the first time they deal with you. These are just my thoughts I would never go back to the dealership again. I am disabled and it is hard enough for me to get around To waste my time it's such a negative atmospheric dealership. Not one of them had a smile on her face. I mean not one!Just my opinion as a outsider looking in but that might be how they treat their employees. Buyer beware is all I have to say!!!!!! read more

Huntley Ford - My truck pricing - Car Dealers Near Me - Huntley, Illinois

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Went to Ford of Huntley this morning. Car sales man was a complete idiot could answer any questions about car! Then we came in to see what we could negotiate since we where going to pay cash. Floor manager was a complete ass started raising his voice at us since we didn't want to finance. Then General manager was a complete jerk as we where walking out he told us bye take your business else where! Stay away from this place! read more

I randomly went in to look at some cars and was pleased by the service. I was helped by a salesperson named Victor. Would not hesitate to buy a car from him. read more

Worst customer service ever. Between my wife and I trying to get info on trucks, we discovered that all advertising is a bait and switch. They do not have nor do they carry what they advertise. When I finally drove out there and found a truck, I was promised delivery that never happened. Too busy to help customers buy cars? Thanks but no thank you. read more

Daughter was having car trouble along 90. Pulled off in Huntley; they wouldn't even try to help her!!! She told them she was hours from anyone she knew and they said sorry!!! Sent a young woman away without batting an eye! read more

Worst car shopping experience ever. The price shown on the cargurus and its website is not the real price. The car we are interested is priced around 53k on cargurus and its own website. However, they asked for 70k out of the door when I go to the store. It advertise its cars as certified pre owned, but you have to pay couple thousand dollars to certify it. Never heard of that. Moreover, they asked for 5k preparation fee. What is wrong with you? Also, the sale didn't show us the original MSRP, and said its was around 80k. We found out later the MSRP for that car is only 60k. What a deception! read more

Classic bait and switch. Buyer beware! I drove over an hour to get there and went to purchase a used 2019 F-150 Lariat advertised at $41941 on Cars.com. When I arrived it suddenly had a leak in the roof and they made no attempt to have a technician look at it. The front driver's floor mat was soaked. They proceeded to ask me to look at some other models which were priced 20% higher. read more

I purchased a vehicle from Huntley Ford, and have nothing good to say about the dealership. We made an appointment to see a vehicle. When we arrived, there was a "sold" sign in the window with a date almost two weeks prior. When we inquired, they said it was sold, but we could look at others. When there was nothing else we wanted to see, then suddenly the original vehicle was potentially available because the original buyer's financing wasn't going through. When we agreed to buy, then they came with extra fees that needed to be added on to the internet pricing advertised. Lots of games and false advertising. I was told I could see a copy of the service work performed while it was at the dealership to substantiate the vehicle transition fees. I have been contacting my salesperson and the finance manager to get that information and nobody is returning my calls or emails. When I did get ahold of my salesman on the phone, he was very rude and then appeared to hang up on me. I called back immediately and was told he was not available. Still waiting for a return call and the information requested. At this point, back doors don't open from inside (we were told it was a child lock issue), key fob doesn't lock truck so it can't be locked from outside, coolant is leaking out, no service paperwork as we were promised to substantiate the transition fee we were charged (normally $1800 on top of the vehicle price). Crooks. read more

I've never felt a business as sleazy as the people at Huntley Ford in Huntley, Illinois. I was told by their finance manager that I was approved for financing and he was going to put the paper work together for the sale of the 2021 Miata, and that I was to return it signed as soon as possible. Dimitri, my ex-salesperson, told me he was going to get the key for me. Then I hear nothing for the next day and half after I was told twice I would receive a phone call. When I finally call Friday evening, I'm told that there is a pending sale of the car and guess what? It's not my pending sale, but some dude who walks in after me. I am beyond speechless. Sleazy and totally unprofessional. I bought a plane ticket and made hotel accommodations based on the word of two of your employees. You should be ashamed of the way your treated me. Wow, just wow! read more

I'm hoping this gets us some kind of a response from the dealership. We purchased a car last year and were told that if we got the extended warranty we would get a better rate. So, naively, we did. We want to cancel it - we were told to by the finance manager when were signing that we should cancel right away and we'd get it all refunded- and have been doing some research on this. It's fraud to sell a warranty by stating that it will get the consumer a better rate. What it does is increase the loan amount so that it reaches a different tier on the rates offered by the finance company (I.e. 20k vs. going to 25k means a rate adjustment). Now, we are in the loop of messages of emails. I'm not holding my breath... it's a substantial amount of money and I'm sure they think we will just give up - not going to happen. Super slimy. Do not finance through these people. read more

Called regarding a truck. Was told they still have it. When I got there no one could find the vehicle. I was told the vehicle was on its way. I asked to be called as soon as the truck arrived which they did. Drove an 1 1/2 to look at this truck, filled out paperwork and negotiating Price due to some cosmetic issues I was told the vehicle was sold after I spent 5 hrs at this dealer. read more

Went to this dealer to drive a 2023 Bronco in May. I spoke with TWO people on THREE different occasions prior to going there. After my test drive, they took my car to evaluate it and after 20-30 minutes the salesman comes back to me to make sure I knew about the dealer mark up (AKA dealer extortion fees). When I said I hadn't he tells me I should have called as the website said to. I explain I had and 2 people never said a word. When he brings back the paperwork, the price jumped $14 grand and they tried telling me my car (with well under 57K miles on it) was only worth $4K. Eventually got my keys back went to another dealership traded in my car for $12K on a Bronco much like the one I test drove there. Shysters that thought they could pull one over on a female that was there by herself (a female that came with her checkbook to purchase a vehicle) Never will I step foot in here again, they could give me a vehicle and lifetime of gas. SHYSTERS!!!! read more

Scheduled an appointment for today and upon meeting the salesperson, his lack of knowledge, unprofessional behavior and demeanor, being extremely pushy and rude caused me to leave. I just received a phone call for the salesperson and he was insinuating that I was the one with the issue and he did nothing wrong. This experience has been completely mind boggling and would highly recommend not wasting your time with this dealership. Completely unacceptable. read more

If you want to wait around for an hour just to test drive a truck and maybe get what there price is, this is a great dealership for you. Got there at 6 the salesman was rude acted like he didn't want to deal with us, it took til 620 to get the truck ready we wanted to test drive. Got back and told the sale person something's that where wrong with it he told me we where wrong and no they had just fixed those thing in there inspection. Once we got inside to talk number he asked about a trade in told him yes and that we didn't want to financed the truck, I was told I would get the best price is I financed it for 3 to 4 months then paid it off I asked what the price would be if we paid in cash. He told me he would be back with some numbers he didn't come back for 20 more mins. Now we have been there an hour with nothing. When he did come over he passed up to a different sale person. This person knew nothing of what was going on not even that we where thinking of trading in a car. The price of the truck was $17,500 online they came back with a price of $28,000. How for u add $11,000 to a used car? This sale person told me that was the best they could do. They add in things you don't want but tell you if u don't want it they pressure you into it . I gave them a number that I wanted to pay in cash today and they could not do it with out giving me a guilty trip. If you want a dealership that stares at your daughter, tries to charge you $11,000 more for a truck and are rude this is your place! I will never go back. No one deserves to be treated this way! They even made a point to tell me the "deal" they where giving me I would need to leave them a 5 star yelp review, who tells customers to do that? I the biggest thing is they judge us by the way we look and you could tell, don't stare at people cause they are dressed comfortable!! Good luck out there! Huntley ford please learn to treat your customers better! read more

Worst customer service ever. After receiving the runaround by two sales people I waited on hold for 30 minutes to speak to the sales manager. They kept picking the phone up and putting me back on hold. After that I called from my work phone and connected with Jay, the sales manager right away. This dealership is not an internet dealer, they will not even write a deal over Zoom, you must be in the showroom. Bait and switch classic technique. I questioned this and was told by Jay it was a lender requirement. I said if I'm not using a lender that won't apply, correct? His response then was an extremely condescending "Do you know how many vehicles I have on my lot?" I responded that "I have no clue, I only looked at the vehicles I was interested in", he told me "We have 500 and 10 salesmen and we don't have time to do anything online." Such BS! After two rude salesman and a rude manager it prompted me to do a search on the dealership before I made the 7 hour round trip drive and boy I'm I glad I did. I could say a whole lot more but my experience pretty much mirrors the other reviews left here. I'm not stepping foot in that dealership and neither should you!!! read more

Dishonest and sleazy - I was prepared to buy a used 2019 Ford F-150 Raptor. When I got to their lot, I was looking at their inventory for about 10 minutes, was never greeted or helped, I had to go inside to find someone. Dimitri was one of the salespeople there and helped, nice guy, the only good thing about this dealership. I test drove the Truck, it felt fine. The sticker on the car was $71k, they were going to give me $25 for my trade, I was also going to put down $6k cash. So after deducting trade, cash, and factor in taxes you should expect the number to be roughly $44k. NOPE!! Out the door price came out to be $67,500. They added in fees and options that I did not want which came to be around $23k. They would have stolen my trade in if I were gullible. They did not allow me to opt out of these extras and kept pressuring me on how I want to finance their out the door price of $67,500. I did not agree to this deal then they responded with "this may be too much truck for you, maybe we can interest you in the other Raptors in the inventory". I did not want any of their other trucks on inventory because they were "Ford buy-backs" a.k.a. Lemon returns. The only truck I was interested in was the one I test drove, which was a "clean" certified car. I was trying to leave the dealer and all they tried to do was sell me their Lemons. This place was worse than your stereotypical used car lots with sleazy salespeople, very dishonest and deceiving people. Following day, Huntley Ford rep called to ask how my experience was, LOL! Deceiving, dishonest, hidden fees were one of the many words used to describe my experience. Her response "We do not operate that way, I'll have Dimitri call you to explain the numbers". I told her that I am waiting for his call. 2 days later still no call from Dimitri or any other salesperson. I've never owned a Ford product, a shame this Ford dealer gave a terrible first impression of the brand. Buyers beware, the other reviews like this one are legit read more

Overall a terrible experience, less than honest business practices. I recommend you take your business to Bull Valley Ford. Ask for Mike Hanson. He used to help me when Huntley Ford was owned by Tom Peck. We had amazing experiences with him. However at Huntley, we were "helped" by a salesman named Joe. Less then helpful. The price of the car was listed at $20,000 online, but somehow once they applied the 0% APR financing that they were offering it ended up being somehow $31,000. read more

I experienced the worst customer service of my life at this dealer. Please don't waste your time, go literally anywhere else if you're in the market for a new car. I made an appointment to test drive a nardo grey Audi RS7, I showed up the next day to find the car sitting outside with a bent rim, flat tire, and critically low engine coolant upon starting it. The vehicle wasn't even operable, and mind you I had specifically asked to drive the car when making the appointment. After the manger still tried to convince me to make an offer on the car because "it was the last day of the year" I asked for them to preform a PPI on the car in exchange for wasting my time. They agreed, then came back 4 days later only to tell me they refused to disclose what was wrong with the vehicle and didn't hold up to their end of the deal and preform any sort of inspection, then asked me to drive an hour to come into the showroom now that the car was back from service to talk about next steps. The entire operation is disgustingly unprofessional. I'm glad I didn't waste my money here, and I would strongly recommend you do the same. read more

We tried to buy a truck today. It didn't go well. Apparently, the more $ you put down the higher the interest rate is and if you want to pay cash the cost of the car goes up. The finance guy at Huntley Ford explained to us that it is because they get a kickback from the banks by having large $ amounts financed. Can someone please explain to me why it is okay for car dealerships to get kick backs from banks but this is illegal in the medical profession? And since when is paying cash a bad thing? read more

Honestly if you are a person looking for a vehicle DO NOT BE FOOLED by the rating. I just recently bought my second car from here and a month into it and I will say.... when I got to the lot I was probably outside for 15 minutes and nobody noticed or asked if I needed help because everyone is always inside in just a huddle talking and a few are with customers. I probably would have not bought my car here but after making you spend 5 hours of your day just looking at 2 cars well why would you spend another day somewhere else. Not only that but also My mother and I had to call off work because they made us waste all this time and then with signing paperwork as well as them not really explaining well just describing what you are signing. If we had questions they were never answered they would just say "In a minute" always when I was trying to talk to the people helping me I would always just get cut off mid sentence. They seem to worry more about a good rating than how their service on vehicles are because I was pressured into giving a 5 star rating while looking over my shoulder to see if I did. I've taken my vehicle in several times for car washes and a brake check and told me everything was fine. The first time they didn't even wash my car after I told them to. and on the second time after the wash they didn't even dry my car! Now I was told I would get a good service whenever I'd go because they got me to get GAP but I screwed up there and now I'm paying 2x but my car was priced at because of it. Now this I AM GETTING MY MONEYS WORTH ON THE GAP SERVICES. read more

Was small misunderstanding with extended warranty but we were able to figure it out with the dealer.

Tried hard to work with this dealer but found it impossible - contacted them back many times without return communications. There was literally no way to get to a real person (email), they appear to manage (or not manage) leads through a system. Based on the few questions I was asking (pinning them down to advertised price, making it known credit was not an issue), I think they sensed I wasn't a clueless walk-in buying based on payment and wouldn't accept add on "packages". They also sent clearly misleading marketing materials (low financing rates implied for all new Fords but after asking it was ONLY on Fusion's). Would recommend looking elsewhere. read more

TERRIBLE customer service do not recommend coming here to even look for a car. Walked around even went inside not one person approached me. They all just stared at me like I was a lost child. Most workers were not wearing masks either...Definitely recommend finding a different car dealer ship. read more

This is NO Longer Tom Peck Ford. Went to Peck for years and after one visit to the new Huntley Ford, will never go back. Had an apt last week, walked in the front door to find 4 employees behind the front desk with no masks. Customers had them on and there was a sign about masks. We had spoke with Jay via phone who said to ask for the VIP manager. A different sales person greeted us and immediately walked us to his desk. No mask, no shields on desks (and they re very small desks)and no sanitizer. We did NOT sit and immediately asked why no employees were wearing masks. Sales persons response was "guidelines have been eased up and they are no longer required". Ummmm.....excuse me? He did put one on at our request. I won't even go into the issues with how they operate. All 5 of our cars will now be serviced and Hopkins Ford in Elgin and purchases will NEVER be at Huntley Ford. read more

Recently bought a car from them made the mistake of not careful going over the numbers. Did everything by phone. Told me they would give me 30,500 for my trade-in and I look at the contract a couple days later and they only gave me 27,000. Then I see the Internet price for the car was $1293 less than the price on the contract. Unfortunately we agreed on trade in price was over the phone so I don't have a record, I do have a screenshot of the Internet price being less than the price they put on the contract. I don't want to deal with all their excuses so I'm probably not gonna do much about it. It just sucks to be ripped off a total of $4,793. It also had only one key fob so they said they would give me a second one at cost and they claim their cost is $275 and I have to spend an hour to an hour and a half at the dealer which is an hour away. So I'm probably gonna find a local locksmith to make a key. The bottom line is I told them a monthly payment that I did not want to go over and they jacked up the price to meet that payment. On the bright side my wife and I do love the car. read more

Went to see a used vehicle with a great price. I emailed and asked if it was still there. They said yes. I drive over 2 hours, called to confirm they still had the vehicle. Yes we have it. I get there, salesman says we have it. He goes to get it....it was sold this morning...the system doesn't show when a vehicle is sold for awhile. Can't we show you another car? Clickbait. read more

Gross... I called twice speaking with the manager Jay and Karina to verify that the truck I was looking at was still available. After both verified, I made the hour drive from downers Grove to come purchase the vehicle. Miraculously the truck had already been sold at some point. Clearlyjust a sleazy tactic to get me into the building. On top of that, the restrooms had no paper towels available with trash and toilet paper all over The bathrooms in the middle of a pandemic. Also! One of the salesman vaping in the middle the show room. What a classy place.... read more

I just bought a Ford Escape from Corey . What a great experience . Corey was personable , professional and a joy to work with. I went just to look but he gave me such a deal I b left with a great car . Every one was great , the finance guys service guys and of course Corey. I highly recommend this dealer read more

Upon entering their showroom we ask for Abe, General Manager, as we were instructed to do when we made our appointment. We were "greeted" by a salesman that never did introduce himself and explained he will just help us out, and we don't need to meet Abe. After spending 3 hours in this facility, which is messy and run down, we got number to discuss that were comical. We've looked at similar vehicles prior to visiting this location so we know the price range inside and out. This locations came back with payments that were almost $50/month higher for 84 months than a different Ford dealer was for a very similar vehicle at 72 months. Both quotes were provided with $0 down. We questioned the finance manager and he was either unable or unwilling to explain it and simply brushed my questions aside repeatedly. Both the salesman and finance manager kept trying to push forward with their shady tactics, trying to get me to signs my offer and without any care for our questions. While we were sitting there while they were trying to persuade us into believing their figures were accurate, another couple stormed out with the same (loud) remarks to one of the managers. The shrugs they gave after both that coyote and ourselves received when leaving lead me to believe this is a very regular occurrence. I will never step foot on this lot again under its current ownership and I would highly suggest the same to anyone that asks. read more

I inquired about a 2020 explorer that I saw online. I went to the dealership to take a look at it and was told that the vehicle is in Florida being driven by the owner's wife!! Granted, I did not make an appointment, but how do you buy a car you haven't even seen. Oh, they made sure to add money to the price to ship the car back. I tried to get the mileage but the manager never contacted me and after multiple attempts with the salesman I gave up. Bought a car elsewhere. Doubt the vehicle even exists! B read more

Started 2/6/2022 Yesterday I received a call from Peter Kashuba at Huntley Ford that My Ford Maverick was delivered and would I like to go there to finalize my purchase. After waiting 5.5 months I rearranged my day and did so. I expected to purchase the Maverick for the price on the order\sticker, the MSRP, plus delivery, tax, vehicle registration and a nominal document fee, minus a trade in and a deposit I paid upon order, at a reasonable loan commensurate to my credit rating, which I've been told is excellent. Peter informed me of a documentation fee I thought was a little high plus the addition of two programs. One called "All In 1 Protection For Your Vehicle!" by a company called First Authority which consists of tire and wheel protection, paintless dent repair, windshield repair, emergency roadside assistance and key replacement with travel interruption reimbursement. The second included inflation of the vehicle tires with nitrogen, scotch guard on the seats, etching on the windows to aid incase of theft and some other items I can't remember. All which added more to the cost. I said I didn't want any of that. Peter had to have that authorized and came back stating I had two choices offered in "Out the Door" prices from his supervisor. He also said, apologetically, "That's how we make our money". I chose the cheaper of the two. After waiting for so long for my Maverick and eventually being there for almost 4 hours, which I think is done to wear a customer down, I hoped that was all that was left. I was directed to Sayf Altarawneh to arrange financing. I know Ford wasn't offering 0% for the loan duration I was looking forward to but I thought it was somewhere between 1.9 to 3 percent. Sayf offered a loan at 4.54% stating further investigations would drop my credit rating giving me the impression going further was a gamble. I didn't like buying extra services I didn't want and I didn't like the way and the rate the financing was offered. All during that time I was told don't believe the rates you see advertised by Ford. Later I found out that Ford was giving roadside assistance for 5 years or 60,000 thousand miles on my new Maverick, that wasn't mentioned before. I also learned that Ford has a program offering 2.9% financing for the amount range and time duration I was looking for. Also, the bank they gave me the contract from was offering 2.24 to 3.09% for that same range and duration. I believe Ford did all that they could to keep me abreast of where my Maverick order was, they sent me emails, gave me the ability to check the status of my order and allowed me to get documentation about my vehicle including the sticker. I felt reluctantly guided in the purchase and financing of my vehicle by Huntley Ford. I've never been good at realizing that happening to me at the time even though I feel something is not right. I still investigate and when I see the programs offered are something I don't need but have to acquiesce to purchase my vehicle and only get financing which I believe is more than my credit rating can obtain. I cannot in good conscience, recommend them. I reserved my Maverick and was directed to dealerships that were nearby to initiate ordering and follow through on delivery. Ford did what it was supposed to do, I thought choosing Huntley Ford was a good decision, I don't feel that way anymore As much as I enjoy my Maverick, the experience was tainted by Huntley Ford. I submitted this as a message to Huntley Ford through their website. 2/7/2022 10:25 AM Received a call from Abe at Huntley Ford. It was a follow up call about how the Maverick was. I informed him of the message submitted to their website. Abe wasn't aware of it so I explained the contents. He said he would refund the "All In 1 Protection For Your Vehicle!" I paid and see about using a Smart Pay option that Huntley Ford would pay for. He asked to give him an hour. 3:26 PM, talked to a number of people asking to talk to Abe and finally got a reply that he was in a meeting. 2/10/2022 Still waiting to hear from Abe. read more

What a joke! Sales person called me 5 times while I was on my way in to look at a truck to buy asking me how far out I was. I get there and we sit for an hour while he tries to figure out where the vehicle is watching the owner/general manager work out in the lobby of the dealership and act all "macho" disrespecting his employees. No joke- everyone was in suit and tie and he was in booty shorts and a shirt punching a ball off of his head covered in sweat and barking up orders to everyone. As a business owner I am disgusted in seeing this! read more