They brought back to life a sweater I was going to ditch! I couldn't believe the quality…read more They also dry cleaned some wedding guest dresses I had worn & did the most phenomenal job. I have been recommending them to everyone! So awesome.

Simply AWFUL experience. My wedding dress was RUINED here. I brought it in with a few small fresh…read morestains and got it back with the original stains still there, plus new large oily stains from their "cleaning attempts." On top of that, there were obvious new stitches added that hadn't been there before, and they didn't even remotely match the fabric or color of the knit. I also brought in a trench coat, which came back with all the same stains untouched -- honestly, for the best considering what happened to the dress. When I returned to show them the damage, there was no apology, no accountability, and no attempt to offer compensation. I had to request a refund myself. The employee handed it to me and simply walked away without even acknowledging the inconvenience. This place used to be excellent before the ownership change. Now it's an absolute mess. Please do not trust them with valuable clothing, especially anything sentimental like a wedding dress.

Started using this laundry service a few months ago and it has been WONDERFUL. Ample pickup and…read moredelivery time options means I can get my family's laundry done quickly and on my schedule. Imagine the joy of returning from vacation with bags of freshly laundered clothes waiting at home! I find the price reasonable for the convenience. They also offer dry cleaning and tailoring. Haven't trying yet but I will in the future!

No complaints here. I highly recommend. My clothes were picked as stated and returned, fresh,…read moredried and folded. I'm getting the next loads ready. Great service!

Expensive and long turn around. $40 prepaid for two dresses. Ill be looking elsewhereread more

I have used their dry cleaning service numerous times in the last 12 months. No problems…read morewhatsoever. The turnaround on a Saturday drop off may be Tuesday or Weds. If that's not fast enough for you, find another dry cleaner. Yes, their service is performed off site at another location, hence the delay in returning your items. One thing I like very much is they are open on Saturday until 7 pm and all day Sunday (because they also offer washer/dryer for do-it-yourself or laundry service). It's incredibly convenient to be able to drop off or pick up laundry or/and dry cleaning on both weekends days. And until 7 pm!! If your clothes have been there a while, they actually call or text you to remind you to come pick your clothes up. They prefer payment at drop off, which I prefer, so you can pick up quite easily, no waiting for other customers, etc. The workers are very polite and helpful.

I highly recommend Towne Cleaners for all of your alterations or dry cleaning needs ! I have…read morebrought several items to be shortened and they took the care and time to carefully measure and match the seams etc .. They are extremely reasonably priced and I get a text from their automated system when my item is ready for pickup (often times it's ahead of the actual promised date ).. I will definitely return to this outstanding service for future alterations !

Since writing my original review this business has changed hands. It's still family owned - just a…read moredifferent family. I still use them for my dry cleaning, and I'm still very satisfied. I've had a few things altered there and feel like the quality of the work is okay, but not as professional as the previous seamstress.

Terrible work quality and customer service. My pants were burned and they don't admit the problem…read more Never use this place again.

I called about having a window bench cushion cover dry cleaned - rather dirty after our pandemic…read morepuppy (85 pounds...) has sat on it daily for four years.... The owner said this was possible and would be approximately $40. I dropped it off. He called me a few days later and said that the cover was fairly damaged (by our dog) and despite running it twice through the cleaning process, it was still dirty. He charged us $20. When I picked it up, it was much cleaner than when I dropped it off - and he was right about the dog. I appreciate him reaching out and letting us know how the process was going. I will continue to use this company.

I've haven't had a lot of luck in finding a good dry cleaner around me. I took four pieces of…read moreclothing to be cleaned/hemmed but in the process, they lost my favorite sweater (and just from an eyeball of their other reviews, this doesn't seem to be a one-off occurrence). The owner, Lida, said she'd follow up and give me a call to see what happened but never did. I paid for the sweater they lost and don't feel like getting into an extended back and forth with them but I wouldn't recommend them if you want to get all your clothes back. The pieces that came back cleaned also didn't look like they had been cleaned thoroughly. One of them was a pair of pants that was covered with lint and loose threads. The other was a winter puffer coat that had bits of fuzz still stuck to the velcro parts.

These guys do such a good job. I have been dropping off my dry cleaning here for over a year, and…read morethere have been no issues. The woman at the front desk is prompt, professional, and courteous. Turnaround time is reasonable, and they do what they promise. Thank you guys so much for being such an important part of the community!

I tried out this dry cleaner just because it happened to be on my way home. It turned out to be the…read moreBEST dry cleaner I have ever been to! The prices were very reasonable and the quality was amazing. I brought in about 6 sweaters of various fabrics (wool, cashmere, angora) and after the dry cleaning they looked like they were new again! I was really amazed. No dry cleaner I had ever gone to has made my clothes look as clean and new looking. They were also very friendly and accommodating. When I went to collect my things their credit card machine wasn't working and all I had was a card. They directed me to the ATM in the store next door and because it was a generic ATM I had to pay a $2 fee. I was a bit irritated by this but what could I do, I had to pay to get my clothes. I needn't have worried. The deducted the $2 off my bill for the inconvenience. I am never going anywhere else but here as long as I am in Boston!

THIS PLACE IS THE SHIT...NOT THE POOH!…read more All the people that work here are great, the prices are super cheap and they do an awesome job. I don't know how they do it but they always manage to remove every skid mark...EVERY SINGLE ONE! in all seriousness, this is a great local laundry and dry cleaning place and if you're anything like me...the less places to go, the better. i have a bad habit of dropping off dry cleaning and then not picking it up...but since my laundry is there as well...i go. especially since people in boston frown up leaving the house without clothes on. it's sort of like breathing without a tic tac, you can...but i wouldn't recommend it. 144 is the reason i will never do laundry again.

Dropped off blankets to be bulk cleaned - they returned same day and clean and fresh. Price is…read morewell worth the service (drop off, pickup clean and dry and you save hours of time). Have been a few times, pleased every single time.

Quick service turn a round on pick up and delivery. They keep your preferences on file which makes…read moreeverything run smooth.

I don't usually leave negative reviews, but my experience at Brighton Laundry was unacceptable…read more While the facility itself is clean, the staff behavior completely overshadows that. I've been to this laundromat many times and the staff attitude is generally rude, however that does not bother me as everyone has their own things going on. However the latest instance is just completely unacceptable. An employee named James was openly rude and discriminatory toward a deaf customer -- my mother. He spoke to her from behind, then snapped and rolled his eyes when she didn't respond--despite the obvious reason being that she couldn't hear him. Instead of showing basic understanding, he escalated the situation with unnecessary attitude. On top of that, they shut off the lights and force customers out right at 8:50, even if machines are still running--despite starting them well before the final call. We were rushed out mid-process, which is incredibly frustrating especially when we just spent $100 worth of laundry at this facility. Most laundromat's I've been to in the past at least let you stay a few mins past close if you have less than 10 mins left on the dryer. To make things worse, James continued yelling at us in the parking lot after we called out his behavior toward the deaf customer. No one should be treated that way. Clean space or not, the staff's attitude is unacceptable. I would not recommend supporting a business that treats customers like this.

I just arrived home in Connecticut after another day of visiting my son at Boston College…read more Fortunately, for him, my visits include a trip to Brighton Laundry and Dry Cleaning. The staff is so helpful. I have dropped off my son's suit and they had it dry cleaned overnight. Today, I finished three weeks of his laundry in under two hours. If you're looking for a place to do laundry near Boston College, this is the place to go.

The conversation back and forth to answer my questions and set up my account. Also, she was very…read moreforthcoming about timing, what I need as a cancer patient, and how she could help

They showed up when they said they would. They returned the…read moreclean laundry neatly fold when they said they would. I very happy.