A few weeks ago I bought two lightbulbs for my headlights from the O'Reilly Auto Parts on…read moreSebastopol Road in Santa Rosa, CA, and I installed them incorrectly. Tonight I went back to the same shop where Carlos Garcia greeted me kindly and helped me get them in place efficiently and securely. Highly recommend this location and the service staff there.

Called to make sure they were still open at 9:42pm & that it wasn't just wrong online. Showed up at…read more9:52 & they closed the store early. Super upsetting when you need something asap for your vehicle. Unreliable & your employees have zero work ethics.

Fun auto parts store. Has that real auto parts flavor, Dave does ask you the; year,make,model…read morequestion right away.

If your troubleshooting or need advice on your classic or even modern vehicle, Dave is the one you…read morewanna talk to, I swear he has saved me so much money and hassle with different ideas I get in my head about what my 1970 c10 need. He genuinely seems to be all about steering you in the right direction and not selling you something you don't need. Shoot I just drop in to bs with him at times. Piece of advice, if you go there troubleshooting an issue with your vehicle, don't interrupt him, you will get far more info out of the guy.

I am always treated with respect and they go above and beyond for customer service!…read moreExchanges, warranties and refunds are never a hassel. Veteran discount.

Asked for correct oil for my Diesel VW, cashier comes back with oil that says on the label "for…read moregasoline engines". I call him out on it. His response, oh, that's just marketing any oil will work. Nope. Staff needs training.

Love these guys. Great service, always. I've been coming here for years to buy parts personally and…read moreprofessionally. Today Kevin was super helpful. Thank you so much for your help!

Called on phone got price for 30 weight non detergent oil. Spent hours trying to find it. When I…read moregot to store the price on shelf was the same as quoted. Clueless girl rang me up for more than price quoted or on shelf. Tried to correct her but got nowhere. Deceptive. Will I be back:NO

Staff was helpful and quick- And willing to put an eye on…read moremy vehicle to make sure I got the right part.

Just got cut off by one of their delivery trucks. Had to…read morelock up my brakes at normal city speeds due to aggressive driving by Smothers driver. So far company has been non responsive to my concerns. Shop here if you want to put your neighbors at risk!

Junior went above and beyond locating a Dorman metric spindle nut! I thought I was going to have…read moreto order it, but they found it in the back warehouse. Great staff and service at O'Reilly's.

Went in to get new wipers on driver and passenger side of car. The clerk looked up my car and asked…read moredo you want low, medium or high cost? I said how about medium? He advised me of cost and I said whoa! He then suggested I believe Bosch which came in under the original ones he offered. Very nice of him to take the extra time to keep looking. They installed them, threw away the old ones and bam I was on my way. Great customer service and a very clean store!

Id still go to this business even though my father no longer owns it. LR French use to run this…read moreplace. I miss working there.

a full on disorganized mess... last two times i went there, i waited 10 mins to be even…read moreacknowledged, then left... no help, no nothing. and it looks like a bomb went off in the store... who ever is working there looks like they are running around like a chicken with their head cut off... total chaos. they clearly hate their customers and are trying to run the business into the ground. i've been to other napa outlets that are the complete opposite, organized and friendly... but these guys... wow. avoid.

The gentleman that helped me, I believe his name was Brian, installed an EVAP hose for me on-site…read more I had just come in after a failed smog test down the street. My Ford ranger had failed a visual inspection and it turned out to be a worn out emissions hose. It turns out it was a simple fix, but could have cost me a lot if I had to take it to a mechanic. They really saved the day! Everything I go in there they seem to have the solution. I won't go in there every time expecting mechanic services, but I do feel like they went above and beyond on this day. I was super appreciative of this.

Their stock shelves aren't taken care of with stuff all over the place. The employees are rude and…read morecan't be bothered to even acknowledge your presence. It's sad I expect that from a place like Autozone or Oreilly but nope this store is the worst I think I've seen. Even heard one employee making off colored comments to another employee with customers in the store. Won't ever go back. Would give zero stars if I could.