I was visiting a friend in Sonoma and one of my tires was low on air. I put air in the tire at the…read more76 station down the street from DeWitt's and and hour later I noticed the tire was getting low on air. When I arrived at DeWitt's I went inside and informed the woman in the office I had a tire that I thought had a nail in it. She asked me to leave the keys in the vehicle and someone would take a look. A young man came out and didn't say a word or give me eye contact. He drove into the shop and removed the tire. About 30 minutes later I was told the job was done and it would be $50. I know, inflation and all, but the last time I had a nail removed it was around $20. I didn't think to ask to see what he found in the tire. On all other tire repair occasions I was always shown what was in the tire. As I was leaving, the low tire pressure light was still on. I went back inside and asked the woman one, did they check all the tires to make sure they had the correct tire pressure and two, would they reset the low tire pressure light. I was told they usually check all tires to make sure they have the right air pressure (usually). That I needed to drive the vehicle 20 miles and the light would go off. I drove over 400 miles and the light is still on. I Googled how to reset the light and I need to release air out of each tire in order for the light to go off. Let's think about that. If the tires are inflated to the correct pressure and I need to let air out of each tire to reset the light, wouldn't it be best to do this at a shop where they can over inflate the tires or be able to put the lost air back in the tires? The tire repair may be excellent, but the overall customer service coming out of the shop was very disappointing.

Went ahead and fixed my tire without telling me the cost I simply asked if they could look at it…read moreand let me know. Would not go back

I wholeheartedly recommend PACIFIC RIM ! The folks there are…read moreprofessional and very honest which is hard to find these days especially impressed with Jason if you want honesty and reliability PACIFIC RIM is your place

I've been using Pacific Rim for years now and have had great service at a good price. From the…read moreinitial telephone call with Shannon to her call back with the quote, I've been well taken care of. My Hyundai Sonata is even happier than I.

If you need a mechanic shop in Sonoma this is the place. Andy the owner is very kind and…read moreprofesional. He helped me when I was in a pinch. His staff were also all very kind. I heard other guest's say the same good thing's as I was waiting for my truck to be fixed. It's clear they care about their customer's. My sincere thank's to Andy and team. Amy

Feeling kinda ripped off by these guys. Had a drain in the battery, took my car there and they…read moresaid that I needed a new battery. I had just purchased one a few days prior, but they said it was defective, and they would return it for me and replace it. It's possible right? I told them I needed a diagnostic and that the battery was new. They never ran the diagnostic, but instead charged me over $200.00 for getting another battery and putting it in. I could have, (and previously did), done that myself. Meanwhile, my car continued to have starting problems because they did not take the time to find out what the real problem was. Which is why I took my car there in the first place. Find another mechanic.

Steve's Smog & Auto Repair is sort of a staple for car work in Sonoma…read more Solid, trustworthy, and affordable. I've had small work done here and there, but mostly smog's over the years and have never had an issue with results. Turnaround is also pretty quick, which is nice if you are waiting around, but there are other things to do in the area that are a short walk away. All and all, a great shop that I have recommended to many over the years.

Took my Toyota t100 here and they initially said it would take 45 minutes for the smog. I went to…read moreMcDonald's, got a snack, and 30 minutes later they called with a BS story about how they could not do the smog. Talking about the zip code was wrong and when they plugged it in the machine, the machine said no.Therefore they wasted our time. We went to another smog place in Sonoma and they did the smog with no issue in 10 minutes. If you want your time wasted come here.

Needed a smog test. They were able to accommodate my walk-in and out the door in 30 minutes.read more

Jeff and Mike have provided years of really great service to each myself and husband, my parents…read moreand our college age daughter. Prompt, honest and always fair priced. They are a true old fashioned business which we totally trust with our vehicles.

Mario helped get me a set up with a new clutch on my Honda Accord! After the Honda dealership tried…read moreto take advantage of me... It's nice to find a reputable mechanic out in this neck of the woods! And that's coming from a mechanic from a different trade I will definitely be back

Mario is the best. Honest, thorough, and never upsells. In fact, he never sells. He just fixes, at…read morethe most reasonable price, suggesting nothing more than what you need. I always take my car here.

Great job by Polo and his team! Knowledgeable and friendly! The entire work got explained to me in…read moredetail. We are coming back!

This place was so amazing and helpful. I came in right after they closed from out of town and had…read moreno idea how I was going to get home because I had a leak in my tire. . They stopped what they were doing to help me when 3 other places wouldn't. Awesome customer service and one of my best experiences at an auto place.