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    Hydrant Pet Hotel

    4.6 (189 reviews)
    Closed 7:00 am - 7:00 pm
    Updated 3 months ago

    Services - Hydrant Pet Hotel

    Pet boarding

    Full grooming

    Pet haircut

    Hydrant Pet Hotel Photos

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    Recommended Reviews - Hydrant Pet Hotel

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    Reviews With Photos

    Hayes enjoying his staycation

    I was recommended to Hydrant by a very close family friend, and I'm so glad I listened. As a first-time dog mom, I was hesitant about leaving Hayes for a trip. After getting a tour, I felt so much more comfortable, and once I saw how much fun my dog was having, all my worries disappeared. The staff is truly amazing. Daisy, in particular, is incredible--she cares so much and makes you feel confident and at ease. The facility itself is spotless, welcoming, and full of positive energy. I loved that I received updates and pictures while I was away, which made the whole experience stress-free. To all the new dog moms out there, this is the place that will put your mind at ease. Hayes will definitely be coming back for play days and for any future trips. They also offer grooming, which was such a great bonus! Thank you to the entire staff for taking such wonderful care of Hayes. Much love!

    UPDATE: We just got home and took a look at our cat and she lost a significant amount of weight. She was there from Friday morning to Monday evening, and when I picked her up, I asked the staff if she ate well during the stay or if there were any problems. The lady told me that our cat had trouble eating the first day (Friday) but that she had no problems eating the following days. If this is true, then why did she lose so much weight?? She was supposed to eat three meals a day (kibble and a squeeze tube) like she does at home. I will not be bring my cats back here. I cannot trust what the staff says, and like the other reviews, I feel that they have a strong preference for dogs and cater to their needs over the cats. Smells like urine inside of the building... really strong urine smell mixed with fragrance to cover it up. Last time is wasn't as bad but this time, it was headache inducing. The pet store and vets office doesn't smell this bad, not sure why Hydrant Pet Hotel would. Our pets items came home smelling really bad.

    Jojo, the dog that hates other dogs and not sleeping 18 hours a day when her mean humans board her.
    Sierra N.

    We are so grateful for Hydrant and its staff for taking such good care of JoJo, our Australian labradoodle. We have boarded with them multiple times and I can relax on vacation because she is in good hands. Ms. jojo is happiest when she is in her home and with her people but we know Hydrant is the best alternative because of the private room and personalized care. Most recently we boarded her for over a week for our wedding and honeymoon. She had some issues with eating (it happens when one of us is out of town so I was not surprised it happened during boarding) and they were in frequent contact with us and went above and beyond with one on one time and giving her different foods to spark the appetite. Our wedding party erupted in cheers when I got the report that she had eaten some food. We know our dog hates being away from us but we have to get away sometimes and we know Hydrant is the best alternative. And then of course when she was dropped off at my mother in laws (because we were still on our honeymoon) she reported JoJo cried when the caretaker dropped her off . I really don't understand the reviews complaining about no refunds. They lose money if a boarding reservation ends early and that is a price I will happily pay to pick up my dog early if something comes up. Thank you to staff for treating JoJo like one of your own and for the good communication we receive. We looked all over for a facility we felt our dog would be comfortable with and I can promise they provide top notch care (especially for a dog that hates being away from her parents and home.)

    Our pups LOVE playing at Hydrant!

    Our pups love going to play at hydrant. The staff clearly love the animals. We are very happy with hydrants daycare and boarding services.

    Christine D.

    This is overdue but the Hydrant Pet Hotel is amazing! I had a last minute cancellation from my dog sitter a week before our trip to Cabo and happy to have found this gem of a place. I 1st spoke to Lyndsey who was so helpful to reassure me how they operate and went in for a tour. Upon arrival, Stacey (manager) gave me a tour and I could see that the staff really loves and takes pride of making sure all pups are happy, looked after, and having fun. My pups Nala and Cloud were happy each time we'd pick them up from day care and after our trip. I will definitely be using the Hydrant Pet Hotel for day care and boarding for future!

    John G.

    I have been a customer of Hydrant since they opened and never had any issues. They even have a picture of my dog on the wall. They have always been very professional. However, recently my wife booked an extended boarding for our pet via their text messaging service which is normal operating procedure with them for services. We were advised and acknowledged an $80 non refundable deposit that was charged to our CC at the time of booking. However when we chose to cancel 48 hrs prior to the reservation they decided to charge the entire amount of $400 with no discount or service credit. The only accommodation they offered was to bathe her but only during the period we booked. They told us their policy is clearly stated on their website even though we booked using their texting service. The reason they explained, is the loss of revenue by not have another booking for the room. Even Four Seasons allows 24 hrs for a standard room!?! This review is not meant to be punitive, only to express our disappointment in what was a valued service relationship. I was raised to believe a customer had value. Especially one from the local community.

    The "AFTER" pic....after a fun afternoon making new friends and a Bath !

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    Page 5 of 5

    Ask the Community - Hydrant Pet Hotel

    Are there cameras in the facility?

    Are there webcams for dog play areas and in their rooms? How big is the gold suite for dogs? Thank you

    Hi, Heidi! Thank you for inquiring. We only have a webcam in the gold suite, the dimensions of… Read more

    Do you separate small dogs from large dogs?

    Yes, they are separated unless otherwise requested by the owner (for their small dog to be with the big dogs).

    View All 7 Questions

    Review Highlights - Hydrant Pet Hotel

    Owners - I knew immediately after our first "meet and greet" that Brooke and Megan would be Jee's forever sitters.

    Mentioned in 27 reviews

    Read more highlights

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    EveryDog

    EveryDog

    4.8
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    We had such a great experience with Dave! We elected to do in-home training sessions for our…read more(roughly) 1.5 year old pup, Knox. Dave was super patient and informative and gave us great tips for helping with Knox's energy and excitability. Not only that, he did a great job navigating our other dog, Maddox who was along for the ride and sometimes really interested in Dave's treats! Dave helped us with methods on how to help handle Knox's excitement when new people come into the house and to keep him calm when he sees dogs on walks and some things in-between, providing step-by-step instructions for ways we can work with him to get him to those calm places. We really liked his approach and the kindness he showed our dogs. So many places we looked at used electric collars and it was not something we wanted to do, so we were really happy when we found Dave!

    Dave came to train our pup, Hanky who had serious issues with anxiety, aggression, and resource…read moreguarding. Dave was compassionate, informative, and incredibly helpful. He took time to get to know our family and tailor Hank's training to his personality and needs. He is incredibly knowledgeable and we have seen a huge improvement in our dog's behavior. Hanky is happier and now we know how to support him in order to avoid aggression. We also started taking both of our dogs to EveryDog Daycamp and it has been amazing to have a safe place where our dogs can play with other pups without me worrying something might happen to them. I can't recommend Dave and EveryDog enough!

    Paw Sweet Paw Pet Resorts

    Paw Sweet Paw Pet Resorts

    4.3
    (577 reviews)

    Great grooming and bathing services. Have been coming here for 5 years+ for both my dogs. They do a…read moregreat job with our corgis with shaping them and making them nice and clean. Very friendly staff as well, have never had an issue. Here is Harper after a bath below!

    We've been bringing our pups to the Jamboree location for quite a while, and up until the beginning…read moreof this year, we had nothing but positive experiences. Last year, we brought them frequently and always felt confident leaving them there. The staff was friendly and welcoming, the facility felt clean, and our dogs always seemed happy to be there. That's why it's so disappointing to see how much things have changed since the ownership transition. Since the change in ownership, we've noticed a significant decline in the overall experience. The staff no longer feels as friendly or approachable. While there are still a few kind employees, several team members come across as cold and unhelpful, making drop-off feel uncomfortable and even a bit intimidating. It no longer feels like the warm, welcoming environment it once was. We've also noticed the facility doesn't seem nearly as clean as it used to be. Our dogs consistently come home smelling strongly of urine after daycare. We occasionally check the live cameras throughout the day and frequently see urine sitting on the playroom floors for extended periods before being cleaned up. If messes in the common play areas are left unattended, it raises concerns about how often the kennels are being cleaned when the dogs are resting. Combined with the odor our dogs come home with, it has made us question the overall cleanliness of the facility. Another noticeable change is how little time our dogs now seem to spend in the play areas. We'll pay for a half-day of daycare, and by the time we pick them up, we're lucky if they've spent more than 30 minutes interacting with other dogs. The majority of their visit appears to be spent kenneled. We choose daycare because we want our dogs to have a safe, clean environment where they can socialize and play. If they're spending most of their visit in a kennel, it's difficult to justify paying for daycare when they could be comfortably resting at home in a cleaner environment for free. Customer service has also become frustrating. Recently, one of our dogs came home without his collar. We didn't realize it until we got home, so we called the facility and were told someone would call us back because they were too busy at the moment. We never received a callback. After calling several more times over the next few days without getting an answer, we ultimately had to drive to the facility ourselves just to ask about and retrieve the collar. Pickup has also become much slower than it used to be, often requiring a long wait before our dogs are brought out. We're genuinely disappointed because we loved this location for a long time and trusted the team with our pets. Unfortunately, since the ownership change, we've experienced a noticeable decline in cleanliness, customer service, and the overall level of care. We hope these concerns are taken seriously because we'd love to see this location return to the high standard that made us loyal customers in the first place.

    Home Away From Home Dog Boarding & Daycare

    Home Away From Home Dog Boarding & Daycare

    5.0
    (3 reviews)

    This is my 2nd time leaving my pup in the care with the team here and the communication and level…read moreof commitment is unmatched. This last time my flight was cancelled and I was stuck in a city for another day due to unforeseen circumstances and Bradley ( my point of contact ) assured me everything was fine and that Alfredo was going to be taken care of. I can tell this guy really loves his work and is super passionate about it. It makes leaving my guy there such a stress free process. I've tried other local facilities in Long Beach and no one compares, it's absolutely worth the drive to bring him here. This all goes without mentioning the beautifully updated facilities that I know makes the stay comfortable for my pup. Can't recommend this place enough, 15 out of 5 stars.

    HOME AWAY FROM HOME DOG BOARDING & Daycare is an awesome place!…read more My dog, BoreAlis (we call her "Alice") has been going there on the days that I need to go to work (3-4 days a week) since September 2024. The staff are remarkable! They always work with me, as my schedule changes week-to-week. Alis gets personal attention (and lots of affection) from everyone there and she has supervised play with her friends throughout the day; I get pictures during the day showing her activities and occasional walks to the park. Every dog there gets personal recognition and mental stimulation from the staff. It really gives me comfort to know that she is expertly taken care of and always having fun! The amenities are beautiful and ALWAYS clean... no odors or messes anywhere, EVER! Alis has memorized the drive there and whines with excitement in the car ride from about 3 blocks away, when we are on our way in the morning. When I pick her up, it's a different story... she NEVER wants to leave to go home with me. When she finally gets in the car, she drops and relaxes; she is always so happy and tired! I truly, highly recommend "Home Away from Home" for your peace of mind, and for safe-play for our beloved furry friends!

    Hydrant Pet Hotel - groomer - Updated July 2026

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