Over 40 years ago when our tract neighborhood was new, Hydrex left a flyer about ridding the home of insects and pests. We signed up, and in all these years, they have been so responsive and on time for appointments, we have stayed on with them. Along the way, we have had favorite individuals who knew what our expectations were, and we asked for them until they were no longer with the company or had advanced. Currently, an exceedingly nice man by the name of Andy has been coming here for several years. From the outset, he was so gentlemanly, I asked if he was from the south or had he been in the military. It was the latter, and the last time he was here, he pointed out that the company had given him a military-designation patch. On so many levels, we're delighted to give kudos to this company who has given a job to a military vet who is always reliable, and takes the time to share some friendly conversation. We need no prompting to say anything but good things about Hydrex, and as long as this is our home, we'll count on that company...and Andy...to make this a place where our cats are comfortable and the grandkids can play without concern for bites or bugs. Louise & Ken M. read more

Hydrex Pest Control - Pest Control Near Me

We contacted this company and was given a very reasonable quote. Within a day, we had a technician out and he did a good job. We were mostly concerned about spiders and ants. read more

Our first service was exceptional. The pests were gone within the week. Our second service wasn't so great. Although the guy kept communications, I think he was too busy taking pictures for marketing rather than treat our house correctly. Fortunately, after two weeks of still seeing pests around, they agreed to redo our place. So we will see how this round goes before I change my review. read more

I had their service for years to prevent infestation. When I was selling my home I needed a certification that it was pest free. Instead I got a quote for $5000 to tent the property. How does a company service a property for years and then find this kind of infestation?? Opportunity!!! read more

These folks respond!!! Had a recent problem and both the serviceman and manager (Ralph) responded. They were professional, efficient, and most of all effective...all problems solved. Ray read more

We had our house tented and received excellent support. We had some termite damage and Javier was wonderful. He helped us out over and above. We had more damage in the wood than at first thought and he fixed it anyway. He was very informative and professional. He was a pleasure to work with. read more

Drew Foster with Hydrex Pest Control has taken care of our pest problems for many years. I am always happy to see his smiling face because I know what ever is going on he will take care of it. He is pleasant and very knowledgeable. He is willing to share information to assist in understanding maintenance and prevention. Hydrex Pest Control is fortunate to have such an outstanding and hardworking representative for the company. I am pleased with the customer service as well, Eric is always extremely helpful on the office end of things. Way to go Hydrex for such an outstanding and responsible staff! read more

Another Update: I gave Hydrex a third and final chance and they are fired FOR GOOD! If you're a stickler for commitment and schedules DO NOT HIRE HYDREX! They were supposed to come on Friday between noon and 4:00 pm -- I called at 3:35 to see if they were on their way, and surprise! They were running an hour and a half behind schedule. Rescheduled to today (Saturday) between 8:00a - 10:00a. And A NO SHOW! I called the scheduling office who tried to contact technician and couldn't connect. Samantha said she'd call me back with an update and I never heard back. Again, I CANNOT STRESS ENOUGH what a logistical nightmare this company is. I gave them three chances! Pass on Hydrex! read more

Had this company for one year and still have my original problem with roaches! Poor customer service and would recommend you look elsewhere for a more reputable service. read more

I've been with Hydrex for over 15 years and they have definitely earned my 5 star review! Reliable service and most importantly NO MORE BUGS. Frank (superman technician) always texts me a day before my appointment and shows up with a smile. My pest-free home is the result of his hard work - and that's no easy task because I have a paralyzing fear of bugs! I can wholeheartedly recommend Hydrex for any home or business in need of pest control. Call them! They're the best! read more

I can't say enough about Hydrex! Andy is our go-to-guy when it comes to all things pest related! He is so thorough and knowledgeable. Would (and have) recommend Hydrex AND Andy to anyone.... read more

Drew-you are the best! Thank you for always taking care & pride in your work! Welcome back. Really missed you. If there were 10 stars I would give it to you. Happy holidays to you, the staff and an extra special thanks to Ralph and Brad this past year for all they did to keep my yard pest free. I was truly grateful for their responsiveness this past Summer. Peace of mind is priceless. With gratitude, Spring read more

1 1/2 hour waiting for them to arrive and then never showed up. First time dealing with them, HOA will be looking for another company.

So they call to let me know they are coming out from 8-12 and I stay home to let in my back yard. Well it's 1140 I call them to see if they are coming and they said I'm scheduled from 12-4. I said well I might not be here due to getting kids from school. The driver will call me when he's on his way. Well if I'm not there then I have to call them back to have them come again to finish spraying. Very annoying and wasted time when I had a bunch of stuff to get done errands wise.... read more

Can't say enough good things about Hydrex! Our tech Drew is so knowledgeable and thorough every time! Will never forget when he was even kind enough to explain the difference between spiders found in yards during the summer. He always answers any questions I may have and does an excellent job keeping our business pest free. Can't recommend enough! read more

Always does a great job. We stay bug free. Great price. Friendly staff. Very personable. My choice above all other. Our first and only option. I am the manager of a 192 unit apartment complex. Everyone should call Hyderx. Always ask for Drew. He's the best. Takes so much pride in his work, I thought he was the owner. read more

Great customer service! Friendly technician who answers my pest control questions, then takes the time to ensure that my home is pest-free!

Our building uses Hydrex. Every time I deal with anyone there they were always super helpful. Whoever answered the phone would talk with me, explain things to me and educated me on any pest issues. They are never too busy for me or try to rush me off the phone when I'm venting. They listen and give you solutions or recommendations. I really appreciate them and their great customer service (which is hard to find these days). The service technicians who come out are also professional, nice and helpful. The prices and treatments are reasonably priced. Thank you Hydrex team! I appreciate you. read more

I would not recommend this company to anyone!! There advertising for free estimates is false!! They only inspect 1 room and do not tell you it is a limited estimate for 1 room and you pay for the rest of the areas!!! The supervisor is very rude!! Beware of this company!!! read more

Horrible-company came out and Michael, their technician evaluated the property and reported a mite infestation. After remove over 20 bugs and bringing them "back to the office for identification to ensure proper treatment", I was told that they had "determined the bugs were lint." These people are total crooks. read more

Great service and great people. I have been using Hydrex for my home for years (bad ant and spider problems). I added them to my business which is warehouse and offices which had ant and rodent issues. Issues have been resolved and maintained. They are great at communicating upcoming service dates and dealing with pets. Highly recommend. read more

We have used this company for five years. I do not know why I did not cancel sooner. I have my service so that they confirm with me before they enter the property. I have a dog that bites. In the last six months the customer service has declined. They show up unannoucned or leave messages on my machine right before they come. The last straw was yesterday when they showed up and sprayed with no confirmed appointment. When I called to complain, Eric had no problem cancelling my service and rudely told me it was not his fault. I would not use this company if you need your service at certain times or expect their customer service agents to follow any special requests. This is even after being a customer for 5 years. read more

I engaged Hydrex to address a rat problem. Paid them to hundreds of dollars to fix several places rats could enter my house, and then signed up for monthly maintenance. I discovered recently that they never fixed the holes rats could enter. Now my problem is worse than it was before I hired Hydrex. Find someone else! worst customer service ever! read more

I love this company Mickael very professional inspector I love Hydrex company professional team good price good job thanks

There are a bunch of Hydrex companies throughout SoCal, but this review is for the one in Long Beach. I drove to their office on LB Blvd., showed John (the entomologist) a specimen, and he gave me the run-down -- what is was, how it gets into homes, how to treat it, and gave me a 2-page description from a bug encyclopedia to read up on. All for free!!! No hard-sell -- just expert, clear advice. I inquired about their services to get rid of the said insect problem, and the quote John gave was absolutely fair. I've actually used them over the last 5+ years for rodent problems, and it's just as consistent -- excellent service from friendly, trustworthy, and knowledgeable people, and all for a very decent price. Why can't all companies be this way?...duh! read more

Awful...just awful. The technician Bryan left a message for me to call him as my gated community would not let him in today. Never a problem before but he left a dis connected phone #. Some how I don't think he wanted to do my service today..lol! I have a quarterly contract but always manage to have ants on my patio...not happy with this company. read more

Hydrex gave us the best quote out of 3 companies. They came when they said they would, and were flexible with us about returning when we could leave the house for a more thorough spraying. Both the owner and the service man who worked with us are pleasant, courteous, knowledgeable and professional. They even helped us get rid of a rat! We are very pleased with them and plan to continue using their services for our pest control. read more

We have used Hydrex for many years now. Andy is such a great Field Rep. Knowledgeable and hardworking. I think he said he's been in the biz for 18 years so he knows his stuff! We use the service primarily for flea control & spiders but when we found rodent droppings, he was thorough in dealing with the problem. We are very satisfied with our service. read more

I called Hydrex Pest Control in Long Beach for a routine flea treatment caused by a tenants dogs. I had called three companies but only Hydrex treated beyond a three foot perimeter of a property. I wanted the yards included which they did according to the property boundary guide lines allowed. Due then to a report of fleas by a tenant in the adjacent unit also, I asked Hydrex to include a treatment to this property as well. They did so but reported to me afterwards, that their inspection of this additional unit showed no signs of pests inside or to the exterior perimeter of this unit. The flea problem was resolved. Regardless, they offered a follow up treatment as a preventative measure to both units at no extra charge. I met with the technician, Michael Espegel, who arrived promptly, was courteous and thorough in the follow up treatment that included the sub area crawl spaces. A second report of pests from the same additional unit, had the technician, Michael going to the unit again and as before, no pests were found inside or around the exterior of the unit. He declined to service the unit because of these findings and no charge was made for his visit. He agreed to have some samples examined to give the tenant peace of mind. These were tested by their Operations Manager Brad Craig who confirmed no sign of any pest was present. The report of pests continued. In total, three companies inspected. Service tickets and reports matched those of Hydrex, no pests present, either to the inside or to the surrounding perimeter of the unit. Brad, offered to do a final test and full written report. He came to the unit himself, set traps throughout and picked them up later in the week. A detailed report followed confirming prior results and included photos of each interior room, the surround of the unit and even the roof along with close up photos of all the traps. There was no charge for his time, the service or the report. I can not attest to other branches of Hydrex Pest Control. But I can say, that in my many years of property management, whether Section 8, Rent Control or Privately owned properties, I have never received such support and good service from a company as a first time customer. Hydrex Pest Control treated me and their service for me as one would expect toward a long time repeat client. Landlords depend on reliable, honest vendors. I will not hesitate to call on Brad and team again. Thank you Michael, for your honesty, diplomacy, professionalism and prompt, effective service. Thank you Brad for your time, understanding and support. Also thanks to Samantha in the office for your patience and efficient communications throughout and good luck with your technician license examinations. read more

No more fleas inside or outside. Great service. Glad we found them. Extremely reasonable pricing for initial and monthly service. Other companies quoted us a fortune by comparison. Highly recommend. read more

Thank you Drew and team for taking such good care of our home!!. If ever there's an invasion Hydrex will find a window of time to come and take care of it. read more

We have used Hydrex for year round service and can't say enough about their professionalism, expertise, and overall service. Having a cat allergic to ant bites is what got us initially involved. Concerned about our pet safety, they assured us what they use would be safe. We have not had any any issues for years now. Over the years other issues like bees/ wasps and moths became problematic and were immediately treated and resolved during our regular visits with no added charges. Today we had them over as an apartment nearby cleared out and rats were seen within the piles. Although a few houses away, better to try to avoid a problem. They walked the entire perimeter of my home, identified possible problem or entry spots, looked for evidence they may have been here, set a VERY pet and child safe trap and told me how to close entry ways and make the house wires uncross able. He was friendly, knowledgeable and even playful with my dog, cat and tortoises. Comparing the cost and the service Hydrex provides vs what others friends have experienced, you can't go wrong calling Hydrex read more

We have had Hydrex Pest Control service for over 3 years. We couldn't be more pleased with Hydrex and Drew as our tech. Highly recommend their service. read more

I want to compliment my technician, Don B. He has been servicing my home for many years. He is knowledgeable and always gives me helpful suggestions to control the ants. I appreciate the fact that he is my regular technician because he knows my property and the issue with the ants coming in from the neighbor's yard into my walls. It speaks well for Hydrex that you don't have lots of turnover with technicians, and that they are well trained in customer service. read more

I have a service contract with Hydrex out of Long Beach. They always call to confirm my appointment time and always show up during the window of time they provide. I have been using them for years and have never had a bad experience. They are always friendly when I call. After noticing small ants inside my house, they were quick to send someone out to address it. read more

I've been a customer for over 15 years. I've had quarterly service for over 15 years, had an appointment today between 8-12 because we have ants inside the house and not only did they not show, no one called and no one has answered the phone or returned my phone calls all day. May be time to find someone new. read more

No I would never use or recommend Hydrex Long Beach. Hydrex in Long Beach low fees weren't low at all. we still had bugs. Owner, John makes no promises about getting rid of the bugs because he makes more money coming back again and again.... He nickled and dimed us and we kept paying....makes no difference if John is a "doctor of bugs" or not - as an exterminator, your job is to get rid of the bugs. That's what you do. Another local company explained why Hydrex has so many complaints. They make money on the repeat service visits, not the one time visits. If they got the job done right the first time, they don't get to sell you on their monthly service contract. What a rip off. Our neighbors had Hydrex quote for termite services and not only did John bill them for $400 of services he didn't provide he waited until the summer when they leave to go back to their country for a few months and actually SUED in small claims court. They didn't find out until they returned from their country and were blown away. So as if these bad experiences aren't bad enough, if you do use them, be very careful... John will sue you for things you didn't even know you owe - and don't care if they didn't do the work. John - because you have sued people in our own community we put you on the "do not use" vendor list in our community and will share our bad experience with anyone who mentions your name. Read and learn from all these experiences you given to customers and make some changes. Response to BRAD - Glad to see you read these experiences. Hopefully things will change. Sorry, but your comment that Hydrex doesn't sue is incorrect - sadly, we saw the small claims papers from John/Hydrex - it is true. The customer he sued showed us all. Hopefully you will build a much better customer experience moving forward. read more

Really need to work on customer service. Dispatcher called and left message on my voicemail to schedule service and sent out technician while I was on vacation and billed me for it! My service is for every other month, but they always wait until the last day of the month to call and send someone out with little to no advance notice. I called to reschedule service and the operator cut me off before I can finish talking and put me on hold! Great customer service and scheduling...I cancelled my service. Hydrex might have better reviews if they learn how to follow the Golden Rule... read more

we have used hydrex for several years and they are great. their servicemen are polite, friendly, clean-cut, professional and thorough. they show up on time. highly recommend them! read more

Customer service very poor. Have used them for several years. Required reminder calls for regular scheduled Saturday service as they did not adhere to calendar. Also have a pet that needs to be indoors for application. Complained repeatedly about lack of reminder calls and technician just showing up. Then cane home recently to find they had performed service and my dog sleeping inside proceeded outside after hearing technician leave. They could have poisoned the animal. No remorse or apology by office when I cancelled service the following Monday. Then they had nerve to send the bill!! read more