After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

Polite & Professional - in and out in a timely manner - well priced service - Sidney / estimator-…read moreforeman, Jayme / installer, Janea / office & Ron / owner are top notch. Thank you for installing our new water heater.

My shower's hot water pressure was low but my cold pressure was normal. So I reach out to Beastbay…read moreplumbing, they respond really quickly and scheduled an appointment in 2 days. Jovan came through the garage just as requested as my baby was napping in the living room. He diagnosed the issue and recommended the shower valve cartridge to be replaced. He didn't have the special part on hand, so another colleague of his, Jayme came within an hour and fix the issue within 30 mins. The whole process took around 2 hours. Jovan and Jayme was professional and clearly explain the issue and risk with the repair. Ensure that I fully understand my options. I highly recommend beastbay plumbing, their staff know what they are doing.

Very reliable. I use them exclusively. They show up and fix…read moreall issues with no delays

Brian and lady with him who answers the phone were very professional, informative and just checked…read moreshower with no work done and did not charge. I highly recommend this company. Thank you so very much for coming out.

Sean provided excellent service in replacing our gas tank water heater. He also reconfigured the…read moreexposed plumbing around the unit to improve the aesthetics. We were pleased with the installation.

Called Water Heaters Only, Concord, CA to request a quote for a new water heater. The installation…read morewas done by Chris who was very knowledgeable, and patient as we dealt with city inspectors. Chris was very professional, and I highly recommend him and the business.

Hired Water Heaters Only to replace a water heater in Hayward. Often the truest test of a quality…read morebusiness is how they perform when things do not go well. In my case, I have quite a story of having to go five days without hot water because the unit I received was defective. The day after the install we found the tank had shut down. After a reset and restart done over the phone with the installer assisting, the unit failed again, a short time later. The next day which was a Saturday, another technician came out to swap out a heat sensor which appeared to be the problem. While changing out the part, the tech noticed that insulation near the assembly had burned, and ash was present. He vacuumed it out and restarted the unit. It made a horrible noise, and he spent a half an hour on the phone with the manufacturer tech support trying to diagnose the problem. The noise eventually went away and he finished the repair. Unfortunately the machine shut down again after we got one warm shower. I called on Sunday, and explained that I was no longer comfortable with the unit being in our house and I wanted a replacement, of a different maker. Without hesitation they agreed, and Monday morning, after acquiring a, more expensive model of a different make from a supplier, we got a replacement installed, at no additional cost. These problems are rare, and not the fault of the installer. I could not have asked for a more timely and considerate treatment as a valued customer of this business.

UPDATE: Following my…read moreoriginal post, General Manager David reached out early the next morning to understand what went wrong. He promptly dispatched a supervisor, Steve, to inspect the unit. Steve went above and beyond from the start, successfully reigniting the failed water heater and troubleshooting the permit issue. The inspection issue was due to the local code requiring runoff to be routed outside rather than into the crawl space. Wanting to avoid drilling through my front porch, Steve proposed using a workaround device (FloodStop or Watts 210) and proactively reached out to the city inspector for approval. Once the inspector confirmed that a Watts 210 valve met code, David coordinated a return visit for Steve to replace the unit with a Bradford White model and install the approved valve. Steve did a beautiful job with the new installation, expertly redoing the piping and leaving the indoor cabinet completely clean. Best of all, I can finally take a hot shower without worrying that the water heater is going to die on me! I want to extend a sincere thank you to David for listening to my concerns and focusing on a real solution, and to Steve for his outstanding expertise, proactive communication with the city, and top-notch craftsmanship. All the fixes, including additional parts and labor, were provided at no extra charge. While the initial experience was stressful, the management team truly stepped up to make things right.

Leaky main value to an older home. What a relief to meet Bernard, his son, and wife to do the work…read morethe same day I called. They explained the job, suggested a fair price- within hours, leak was sealed and regulated. I appreciate great honest work. Definite quality and professional work I'd suggest to any homeowner.

Looking for a plumber? Look no further--Good Drain & Rooter is the one to call!…read more Bernard and his son came right away to fix a leak under my mother's sink. He was referred by a good friend and, to our surprise, mentioned that he was friends with my late father--which made the experience even more meaningful. Bernard quickly assessed the problem, explained what needed to be done, and offered helpful suggestions. Their service was fast, professional, and knowledgeable. The pricing was very reasonable, and the quality of work was excellent. Highly recommend Good Drain & Rooter for any plumbing needs!

Three years ago, our Nest thermostat developed a glitch, shutting down the heater if we raised the…read moretemperature by more than 3°F. Since it wasn't a major issue, we accepted it as a minor quirk. During this year's regular maintenance, technician Denali Boyd noticed this issue and offered to fix it. Denali visited twice, consulted with experts, replaced the circuit board, and made sure everything worked flawlessly. He genuinely embodies the saying: "Winners find solutions." Thanks to Denali's persistence and professionalism, our heater is finally working as it should. Dedicated professionals like him build a company's great reputation, and we are deeply grateful for his dedication. He earned Hassler Heating another well-deserved 5-star review!

I had their estimator come out to give me an estimate on a new gas furnace, a replacement. They…read morewere pushing the Navien, which I wasn't crazy about because it introduces the additional technology of using water into the system. But, the guy wasn't listening to me, give me this five page estimate that you needed a law degree to get through. Then, the guy tries to put a hard sell on me, which left me cold. Plus, there price was high, so I went with Atlas who was very professional. Finally, I did a bit of research and found out that Hassler was bought out a few years ago by Seer, a group that now owns 23 HVAC contractors.

Jazz was first responsible for fixing our broken dishwasher. The professionalism and education…read moregiven freely to me during the process really stood out. They hit another home run when Isaiah and Monty were assigned to a plumbing issue at my house. It was a hectic week to start, topped off with a backed up toilet that started to overflow. After I turned off the toilet and used a plunger and some elbow grease to fight back the overflow, I knew I needed a professional opinion. Turns out, Jazz not only fixed a huge backup of sewage, fixing the immediate issue; they did it with such professionalism that I was really impressed. Monty and Isaiah were a great team. Special shout out to their non-pushy approach. I really appreciated the speed, efficiency, professionalism and honesty that these associates demonstrated. The folks on the phone, such as Mario and Adrian/AJ, are also fantastic and really made the process easy end-to-end. Well done, Jazz. That was excellent overall value and the highest-quality service I could ever ask for.

Called Jazz to change out laundry bibs that were stuck, and they came out within a few hours. Gave…read moreme a price after looking at the work. Given that I didn't have to wait days for an appointment, I agreed to the price, which was initially high compared to others. That being said, it ultimately became roughly the same, if not a little cheaper, than other places that charged by the hour or quarter hour, as the job was a little more complex than initially thought. The guy spent almost 2.5 hours here to change out two bibs (again, way more complex than he probably thought), and he did a wonderful job. My problems were addressed same day, same visit. If I chose other plumbers, I would have waited days before my items were addressed. I've used Jazz before with my older AC unit, and they will always have a spot in my contact list if I need help with my HVAC or plumbing.

Absolute Plumbing is one of the worst plumbing companies in the Bay Area. We hired them to fix a…read moreleak at a Grundfos recirculating pump connection. Two technicians arrived, and I showed them where the pump was leaking. One technician removed the leaking gasket. They asked me to pay for and order the gasket, which took a week, and asked me to pay $527 for less than one hour of time, which I paid for the first visit. They sent a new technician to install the new gasket a week later, but the new technician didn't know what to do and left in a hurry. I called the manager, who accused me of being anti-immigration, which is false since I speak some Spanish and often hire immigrants. They emphasize "Diamond Certified," which doesn't mean anything since they cannot repair anything. Absolute waste of time and money.

Earthquake gas safety valve installed. They were quick to respond to my request. They came out the…read morenext day for an estimate and completed the work at the same time. Work done quickly and cheaper than the other companies I polled. Would use them again.

Great guy. I will definitely recommend him. Does his work…read moreright! Honest and hardworking. I am keeping his number !!!!Honestly and transparency is the most important.

I received 4 quotes for a toilet replacement. It was very easy to contact Rojas and schedule the…read moreappointment. They were on time and asked technical questions about the job. Ultimately, 3 companies had almost the same price (differing by ~$100). Rojas was about 25% higher than the other quotes so I did not select them.