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    Mazda of St. Augustine

    2.3 (4 reviews)
    Open 9:00 am - 8:00 pm

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    Hyundai of St. Augustine

    Hyundai of St. Augustine

    3.7
    (66 reviews)

    To: Management of Hyundai dealer in St Augustine, Florida…read more From: Carol Pandza Re: Bryan Payne, Service Department On Saturday, 2/28/26, Steve Pandza and I began our trip from Naples Florida, where we had spent a month to New Jersey, our home. We were aiming to reach Savannah, Georgia that evening, taking turns driving Steve's relatively new pre- owned hybrid Hyundai Santa Fe. The car had been running beautifully, when several hours into the trip, Steve thought he noticed the car running rough and accelerating slowly. We pulled over and it seemed to subside, so we kept going. I took over driving at one point and noticed immediately that the car would not accelerate past 60 mph. Then several dashboard lights lit up. We were unsure what we were near but looked up and stopped at two Hyndai dealers along the way who told us they were too busy to help us and that we should find a hotel and wait for Monday. They would not even look at the car, although they were open and it was early afternoon. We gassed up the car and kept going, cautiously, at about 55 mph. We stopped for gas again in St Augustine, FL. I looked up and saw a sign that we were near the St Augustine, Florida Hyundai dealer. We thought we'd try a third time. We got to the dealer around 5 pm. It was after hours but Bryan Payne and one other gentlemen were still working, closing out the month. They came outside and conducted tests on the car, taking over 30 minutes, and determined that the problem was likely a 12 volt battery that was over 3 years old and not charging. They had no access to parts to help us get a battery there but they wanted to help. When Bryan learned we were trying to head home to NJ and reach Savannah that night, he said "where there's a will, there's a way". His wife called while he was with us. He spoke lovingly to her and explained he would be late as he was helping us. He asked if we would be open to this: he and Steve would go to a local place and get a new battery. He lived close by and would take me to sit with his wife Alexandra and their beautiful baby, Cylas. This was irregular but he was so willing to help us on his own time that we thankfully agreed. I spent about an hour with Alexandra and Cylas while she held dinner for Bryan. Steve was accompanied by Bryan to secure the new battery. All in, this took several hours. Alexandra and Cylas were warm and welcoming, Bryan was a lifesaver, and Steve and I are eternally grateful. We finally reached Savannah after 10pm, tired but so grateful. Sometimes today, it feels like no one cares about service or people. Bryan does care. And his actions showed it. You have a gem there, and I hope you know it and find ways to keep and reward him. He helped two strangers, after hours, on a Saturday afternoon/evening. Bryan even gave us his cell number to let him know we arrived safely. He got back to us to check on us the next day. We will never forget that, or him and his family. We took our time but now have been back in NJ for several days, with no further car issues. Special mention to our local salesman from NJ, Pat Carmody, who called us back and tried to help from a distance. Our eternal thanks. Carol and Steve Pandza

    I had casually been looking for a new car for the last year. Found a car on a third party app that…read morewas at Hyundai of St. Augustine. My experience with this dealership from start to finish was excellent. The salesman was not pushy at all. We communicated for about a week via email prior to me getting to test drive the car. In the end I got a fair price on the new car and exactly what I wanted for my trade in. Every person I interacted with at the dealership was very friendly. The dealership itself is one of the nicest I've been to. When I came to pick up the car it was detailed, fully charged and topped with a bow waiting for me. Was a nice touch. I definitely recommend Hyundai of St. Augustine.

    Family Kia of St. Augustine

    Family Kia of St. Augustine

    2.3
    (90 reviews)

    My salesman was competent and helpful. Richard made getting a vehicle easy with options that made…read moresense. I would be happy to recommend him! However the dealership it self would get 1 star. I was told repeatedly that I would get a tax credit of $6000. Because I acquired the suv before the end of 2025.. I went to my accountant and was told OH NO the dealership is the one that gets the tax credit. I went to the dealership and made an appointment to meet with the GM on Monday. Went to the to the meeting and the GM said that the dealership wouldn't do anything about what I was told.(this was with a lot of attitude, to point of being rude!) I did say that I would post a review about this.... He didn't care. I left the office to tell my salesman what happened during the meeting. The GM came out of his office and told me to leave the dealership with no explanation other than his face being bright red. I have a lease on my vehicle and what do I do about service???? **I would make sure anyone at the dealership tells you that you get everything in writing.**

    I'm beyond frustrated. I was sold a car at the dealership. Everyone seemed to be really nice and…read moreaccommodating. The price of a Kia Carnival was extremely reasonable, which should've been a red flag. I looked up the Carfax. The car was great; my wife and I had a great experience purchasing a car. We came from Tampa to this dealership in St Augustine. Once we drove the car away, the main display was flickering and work go black intermittently. I sent a video of this to our salesman, and he never responded. We called. Nobody responded. We ended up taking the Carnival to our local dealership. They couldn't figure out the issue. After about four times in the shop they actually resolved the issue by replacing the screen and then fixing some of the wiring inside the dash. Six months now, the issue started again. I believe I was sold a car from this dealership and the knew that it had a faulty screen and or electrical issues. I'm not sure what to do at this point. I'm extremely frustrated. Today, June 13, 2026, the car is going back to the dealership for service. I never want to leave a bad review. In fact, this is annoying that I have to take the time to do this, but I truly believe they knew the car was not functioning properly when I was sold the car. And there was really no way for me to tell from the Carfax that there was an electrical issue with this vehicle. This is no fun. And I want you guys to be aware that they could be selling cars that are not functioning properly.

    Jack Hanania Buick GMC Sales

    Jack Hanania Buick GMC Sales

    2.3
    (25 reviews)

    The dealer's CSR, Lindsey, saved the day for our road trip! This dealer is my primary maintenance…read morefacility and Lindsey is the goto CSR. She is always above and beyond any expectation. On the day of my trip as I left home, two new issues manifested that were not urgent. Yet for a long road trip would have been a major nuisance. I called service and Lindsey arrange to get us in quick. Before we arrived, she had already checked the status of all parts that might be needed to correct the problems. Knowing the situation, she even had the techs on standby. They had us in and out in under an hour. Unbelievably fast! Thank you for helping keep my trip enjoyable and check engine light free!

    Yelp Review Draft (Final Corrected & Verified) I do not…read morerecommend this dealership. My 20-year-old son put $10,000 down on a used vehicle purchased from this dealership. The remaining balance was financed through a bank. Shortly after purchase, the vehicle developed serious engine problems. When the issues began, we contacted the bank immediately and explained what was happening. The bank advised us to also contact the dealership, which we did. Despite being fully informed and involved, the situation has only escalated. We were later told by the general manager (Rick) that there had been a mistake on the dealership's part regarding the warranty. Because the warranty was not properly submitted, diagnostic testing that should have been covered was not. Even after acknowledging this error, the dealership has refused to take responsibility for the resulting costs. The first diagnostic facility informed us they did not have the proper programming to diagnose a Jeep, forcing us to tow the vehicle to a Jeep dealership for accurate engine diagnostics. Those diagnostics revealed extensive engine issues, with repair estimates exceeding $10,000. Despite this, the original dealership demanded that we pay for diagnostic testing and towing back to them. We were initially told the dealership would cover towing costs. That did not happen. Instead, my son was pressured to pay $220 to release the vehicle, and then required to pay $310 out of pocket for towing, because the dealership claimed they did not have a credit card available to pay the tow company. This later proved to be untrue. We paid the towing cost ourselves. That $310 was money set aside for a rental car, which my son needs to travel to and from school. Because we were forced to pay towing costs that should not have been ours, I am now unable to secure a rental car for myself and must rely on others for transportation. This has caused real and immediate hardship. On top of this, we are already paying for a rental vehicle, adding further financial strain. Rather than issuing a refund, the dealership is now pushing a trade-off that would result in higher monthly payments and increased insurance costs, which is not an even exchange and does not resolve the original issue. What is most concerning is the manipulative nature of this process, particularly given my son's age. The situation appears to be controlled entirely by the general manager, leaving my son without meaningful options. Multiple people have observed this behavior. This is poor and unethical business practice. We did everything required of us as buyers. Yet we are now facing mounting debt, stress, and expenses due to a vehicle that was not road-worthy. We are requesting a full refund of the $10,000 down payment, along with reimbursement for diagnostic testing, towing, rental car expenses, and related costs (including accessories purchased for the vehicle that are now unusable). Important warning to future buyers: Do not rely solely on Carfax. For any vehicle purchased from this dealership not just Jeeps insist on a full engine diagnostic test before purchasing. Based on our experience, I cannot recommend this dealership to anyone.

    Mazda of St. Augustine - car_dealers - Updated June 2026

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