When looking for a new Explorer, I reached out to three different Ford dealerships. Even though…read moreSound Ford was the furthest away, they were the most responsive and the easiest to deal with. They had the exact vehicle we wanted and did not try to sell us something in a different color or a completely different vehicle, unlike one other dealership. Mike was upfront about what they were willing to offer on the vehicle and was not overly pushy with the sales process. Anna was very friendly and communicative and helped us by showing us the SUV and generally being awesome. Special shoutout to Joe. There was miscommunication during the paperwork, and something was added that we did not want. He did not try to force us to keep it and instead made the corrections, and everything worked out as initially agreed. Hopefully, when it comes time to service the vehicle, the service department is as good as the sales department.

TL;DR - bought a used truck from Sound Ford, was told everything was "all good" with the truck, and…read morewithin 2 days was at the service center with multiple faults requiring repair, and was in the shop for the next 9 days. I purchased a used 2025 F150 lightning, 26k miles. During the buying process the truck was not able to be test driven, "just got off the truck and needed a safety check," so i test drove an equivalent vehicle. Upon picking up the vehicle, they handed me the keys, no orientation to the vehicle, and said we were good to go. The very first time I turned on the truck, there is a notification that the car needed to be serviced and to contact the service team. I notified the dealer, who informed me that this is likely a result of the safety check, that these notifications were simply not cleared and that the truck was "all good", and to just drive home. I cleared the notification, drove home. Notifications continued the following day every time I started the truck and after having the truck less than 2 days I took it to a closer ford service center who informed me of multiple faults detected that needed repair. The truck was being repaired for the next 9 days. Just got the truck back, thankfully everything is under warranty, which would not have been yhe case if the truck had 10k more miles, or was 1 year older. I was told the repairs were very costly. The buying process, including not being able to test drive the truck, no orientation, and brushing off the notifications leads me to believe they knew of the errors and didn't want me to be aware of the issues prior to drivijg off the lot. I would be extremely cautious buying a used car from this dealership.

KIA service has never let me down. This is my second or third appointment at this location. It's…read moreeasy to find, easy to drive into service; FYI no more waiting in your car - get out and go to the service counter - that was a bit awkward but now I know! (Nothing and no one indicates the procedure that I could tell). I was getting recalls taken care of and an oil change. A newfangled trick is they send you a video of your car being inspected. They took care of everything quickly and the complimentary vacuuming was much appreciated. The two gentleman who helped me at the service counter - Chad and Dorian - were both pleasant and efficient. I'd like it if they cleaned up the upholstery in the waiting area. It's covered in long female hairs. It's not "gross" per se but it's not great, either. It's a cute set up, very stylish, although the seats are rather hard. There is a coffee machine available, a popcorn machine that I didn't quite trust (how long had the popcorn been in there?), vending machines, and I *think* complimentary snacks behind the service counter - with a hand written sign, they could up that game a little. Honestly the lobby is kind of meh, with toilet paper boxes just sitting out and almost nothing of interest on the pamphlet counter. Best part - in and out quickly, at a reasonable price. Thanks!

The first time I went over there in 2023, I was pregnant and trying to buy a car, I was working…read morefull-time. they had my information to see what they can approve me for and they told me they'll get back to me. They never got back to me. This year 2025, I received an a birthday email saying happy birthday here is $500 off and I replied " you guys didn't want my business to begin with stop, emailing me!" Management contacting back apologizing, saying that they will help me, but that never happened. I will never try to do business with these folks again because they clearly never wanted my business. What business will collect a customers information and then never contact them again?

Joshua Breshears and Samantha Martin gave us amazing service and patience to guide us to our…read morepurchase on my new 2026 RAV 4 Woodland PHEV. Amazing staff and amazing cars Renton Toyota

I am writing this review to warn other customers about my experience at Toyota of Renton…read more I went to Toyota of Renton for a routine visit, and during that time they told me they tested my car battery and said it was failing and needed immediate replacement. Based on their diagnosis, I was advised that the battery was at risk and should be replaced. Trusting their professional opinion, I immediately went to Costco and purchased a new battery. Since my original battery was still under warranty, I returned it to Costco for a refund. However, Costco tested my old battery in front of me, and the results showed the battery was in good condition. They tested it two more times, and all results confirmed the battery was good. To be absolutely sure, I also took the battery to a separate independent repair shop, and again, the battery tested normal with no issues. I later returned to Toyota of Renton to speak with the service manager. The only response I received was a printed battery test result from them. There was no explanation, no accountability, and no resolution, despite clear evidence from multiple independent tests showing the battery was fine. I have kept all printed test reports as documentation, which clearly show conflicting results between Toyota of Renton and multiple other professional testers. This experience caused me unnecessary stress and wasted time, and it seriously damaged my trust in this dealership's service department. I strongly advise other customers to be cautious and seek a second opinion before approving any repairs or replacements here. I will not return to Toyota of Renton in the future.

Diane is the absolute best, definitely contact her for a great experience. She's very knowledgeable…read moreand extremely helpful

I've had now two bad experiences with this Subaru dealer, specifically at the service and parts…read moreshop. Never filled my tires to recommended psi in a routine service appointment. My rear bumper had been damaged and they couldn't snap the bumper clips back into place, told me I needed an entire replacement for an invisible crack. The service videos they take are poor quality and don't show details, mechanic talked so fast I couldn't understand anything said. Overall I do feel like this is a repeated pattern, I've had two appointments for routine service and have been disappointed both times. Won't be coming back. Service your car at a local shop, save yourself the time and stress.

I bought a 2024 Jeep Grand Cherokee Overland 4xe from this dealership, and it completely broke down…read more2 weeks later. It flashed a "Service Charging System" error and died while I was driving on the freeway. It was a terrifying, dangerous situation that put my life at risk. The service department now has the car and says it requires a full hybrid battery pack replacement, which will take 3 to 4 weeks. My biggest disappointment is with the Sales Department. I have left my information, but the Sales Manager has failed to reach out for 4 days. They got their sale and vanished. I am now left with no vehicle--which I rely on for work. They sold me a defective vehicle with 2 open recalls and clearly do not care about customer safety. Avoid this dealership at all costs!

I would rate this dealership 0 stars if I could…read more Renton Jeep has been, without exaggeration, the worst dealership experience I've ever had. Their prices are astronomically inflated, but the real disaster is their complete inability to communicate or follow through on anything they promise. My Wrangler has now been sitting in their service department for over 30 days. In that entire time, getting any kind of update has been like pulling teeth. They do not answer calls. They do not return voicemails. They do not reply to texts. They do not proactively communicate anything -- not status, not delays, not parts issues, nothing. Every timeline they've given me has been blown past without explanation or accountability. I would recommend looking elsewhere, it is worth a longer drive for better service and cheaper prices.

On time with my appointment and very pleasant to work with. Thank you again for my oil change and…read moreputting on my plates.

Terrance Lin was a great salesperson. Straight forward and a very easy and fair deal on our…read morepurchase. Austin the sales manager made the transaction uncomplicated and helped move the process along as well Highly recommend Terrance if you go Brotherton Cadillac.

Got me in quick and was able to perform the repair quick! Although their diesel tech was busy, he…read moregot me in first thing and got it done in time for our trip! Thank you!

I really don't leave reviews but this experience kinda' raddled me. I purchased several vehicles…read morethrough this dealership, and I've always felt that I was treated fairly. I recently was looking to purchase a vehicle and started working with a sales person there. After I deciding what I wanted, I was told I would need to even put more money down then I felt comfortable doing. OK fair enough. Later that evening. we found a another vehicle, a little more mileage, but a lot less money, at a different dealership. Well, since earlier, I was told that I would have to put more money down than what I wanted to at Good Chevrolet. we decided to go with the other dealership. I called the sales person to let them know that we found another vehicle, and thanked him for the help, I stated I would come to them at my next purchase and continue to shop Good Chevrolet. The sales person became very agitated practically yelling at me that I didn't give him an opportunity to compete for my business and that what I did was very disrespectful to him. I was a little nonplussed and honestly shocked by this response. I thought it would be more of a happy I found looking for in my budget and to please remember them for my next purchase. it was just really shocking that this sales person came back at me this way, and telling me how disrespectful I was in, not giving them an opportunity to compete for my business. I responded it was me who chose to even call back and let them know that I had found another vehicle. That I could've just not called and if they called me once I realized it was Good, I could've just let the phone go to voicemail or not picked it up at all that I wanted to be open and honest and let them know. Hey, I found a vehicle in my price range. Thank you for showing me what you had. Not to communicate with them at all, would've been the disrespectful thing to do. He Finally capitulated that this was Could have been his fault because he did not make clear the numbers he presented to me were estimates, but still it was more than I was comfortable spending. In our conversation, at the dealership, he kept going back to an office and spoke with someone named Oscar, I believe This was when he returned, he stated I would have to put more money down or I would have to purchase a more expensive vehicle. Never the less this was totally out of my budget I've purchased several cars at this dealership And always walked away as happy as you could purchasing a vehicle from the auto dealership. However the attitude I received really has me considering if I'll ever go back to Good Chevrolet again.

Sure, they were helpful and polite with the car buying. But we decided we didn't like the car, a…read moreDodge Charger, a couple of days after taking it home. Since they have a 7 day money back guarantee, we took the car back. Now, they weren't so happy and polite. But, we asked that they go forward with the return process. We didn't finance, we gave them a cashiers check for $24,000, which of course, they said it had been deposited, and that they would have to get it back from corporate, and it would take a few days. Well, it's been well over a week, we have not heard anything, nor do they answer our text messages. We aren't sure what they are trying to pull. But we get a very uneasy feeling from all of this. Wish we had never gone there. Maybe the smart thing to do, would be for them to hold any deposits, or payments on a car for 7 days, THEN make the deposit.

We purchased our last two cars from Enterprise. They carry good used cars mostly previous rentals…read more They offer a 12 month warranty and extended warranty's for purchase. Our guy Graeme was amazingly helpful. You can tell it's about the people not just the sale with this guy. Would very much recommend this dealership. They take the stress out of purchasing a car. We will continue to use them for our purchase needs in the future.

I bought a Nissan from Kennelly's after seeing an ad online for what seemed like a very good price…read more It was a good car, I enjoyed driving it for several months, then got in a head-on collision which totaled it. My insurance company paid off (due to the driver who hit me being uninsured, and leaving the country) $1500 more than I paid. So, it was truly a great deal, better than I had thought. Everyone was very nice, I enjoyed visiting the car lot. Highly recommended.

We were interested in a vehicle we found at Renton Auto Mart listed on Craig's List. At first we…read morewere excited as it was the only vehicle we were looking at close to Kelly's Blue Book, and we were determined not to pay much above this as our bank officer told us their valuation of the vehicle, which determined financing and rate, would be even below KBB. For three days we called to see the vehicle but the salesman kept telling us the owner's wife was driving it. He couldn't answer any questions about the car's finish. If you're going to sell a car and list it on a website as available, don't let your friends and family use it in the meantime while potential customers are interested in buying the vehicle. How do we know how your family is driving a car they already know they won't have to deal with fixing? And every time we called the office whoever picked up would actually put the phone down on his desk without first excusing himself to yell at someone in the background. We could barely hear what the speaker was saying when he finally, unapologetically, returned to us. Extremely unprofessional "business." Be warned.