It was Friday night and me and my 16 month old were exhausted. Following wife around store to store is not the business. Anyways, as we abandoned mom at the Tommy Hilfiger store, we sneaked into the food court to get a quick bite of whatever my son so desired. He starts pointing at the ice cream from people that were walking past us. So boom, we arrived right at Haagen-Dazs. And man, I'll keep it short, being in the middle of that food court was chaos as it is already. The service was not great, employee did not offer us to try a sample and felt rushed into making a selection. All the employees looked frustrated/irritated. I get it, probably long day, but still, not professional. I ended up getting the smallest size cup of ice cream, don't want to give my son too much sugar this late. Didn't think it was this small though. 7 dollars is what i believed i paid. Very steep. Besides that, it did taste pretty good, my son loved it. Maybe next visit will be better, but for now, a lot was left to be desired. read more

Häagen-Dazs - Strawberry Ice Cream Pint - Ice Cream & Frozen Yogurt Near Me - Livermore, California

This particular Haagen-Dazs is centrally located inside the Livermore outlets food court ( a food court which is not that large as some indoor mall) Reason one minus 1 star its located right in the nucleus of tables and chairs. If you come here on a busy weekend , it's hard to tell which way you place your order. It can definitely test your patience. There are about 3 young teens working here . They are polite and doing their best with the November weekend crowds. The prices here are pretty steep like always. The taste is beyond phenomenal it's something to spoil yourself or treat the kids too. It's just the location is not ideal. read more

Häagen-Dazs - 11/8/25 Midnight Cookies & Cream Dazzler Sundae at SF Livermore outlets - Ice Cream & Frozen Yogurt Near Me - Livermore, California

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Associate needs to be friendlier. I showed the app and yet refused to scan it for points.

I ordered a small sized frozen raspberry lemonade which is one of their limited edition drinks. It was pretty expensive if you get a small ($8), regular size is almost $9. It was good, but the price is not. It's located in the middle of the food court so it was really crowded. People were lining up for ice cream since it was really hot outside. Fast service and nice workers. read more

Häagen-Dazs - Frozen Raspberry Lemonade - Ice Cream & Frozen Yogurt Near Me - Livermore, California

Not recommend. I wanted to order a drink for my family last night around 7:00pm the lady told me she doesn't have business and she is not going to make a drink and only sells ice cream. This is terrible service. The store need to get someone who wants to work. I ended up taking my family to the Starbucks that just opened yesterday. read more

its only 7:20pm and I tried to order coffee shakes and they dont want to do - and not sure what is the reason she said only scoop dissapointed read more

i came into the food court and went straight to haagen dazs there were to workers in the booth their names were (Angelica and Giovanni) which I could tell they were stressing by the looks of their face but they managed to provide great customer service i asked if you 2 were the only ones on shift today since it was so busy. my overall experience was a 10/10 I would love to enjoy coming back. read more

Came in for the first time here and had a somewhat of an okay experience. Ice cream was good but the customer service was bad. There were three kids two girls and a boy they had a very bad attitude and showed horrible customer service. The girl was pissed from the starting like she didn't even want any customers coming in and the guy was also showing attitude to just hand a spoon. They have delicious ice cream but the employees need good customer service!!! read more

Today I came into Häagen-Dazs in the livermore outlets, it's located in the middle of the mall inside the food court in a food stand in the middle of that. I came in cause I had downloaded their app where you get a free ice cream for joining their loyalty and another free one for your birthday! Definitely download it and you earn points with every purchase too! There was no line was able to get my free scoop super quickly/easily, I chose to get the cookie dough ice cream flavor which was great! Lots of seating inside the food court and other food places you could grab lunch at. If your shopping here I'd def recommend them for your ice cream fix! read more

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Extremely slow service not worth buying here just teenagers who don't know what they're doing They need to replace these stupid staff members read more

Got the regular sized Pineapple Coconut Shake. It was refreshing and good. The total cost was $8.95 though so it is a bit pricey. read more

Häagen-Dazs - Pineapple Coconut Shake - Ice Cream & Frozen Yogurt Near Me - Livermore, California

We came to get some sundae on a hot monday. Foodcourt's filthy, it has a bad odor all over. This ice cream place had three workers that were not focused on their job. There was a long ass line and all they were doing was chit chatting! While everyone in line waited. We waited for at least more than 30 long minutes. One worker makes ice cream at a time while the others do nothing and just laugh and talk. Super slow service. Young workers that are not serious about working. What happens on weekends when there are more people at the shopping center? They need to be trained to work and not to make money by chit chatting while making customers wait FOREVER! read more

Got a Midnight Cookies & Cream Dazzler and a Rocky Road Dazzler. Both tastes not bad, except too sweet. The price is high while the efficiency is low. Have to wait for a very long time in the stuffy and noisy food court. read more

Super slow to make a drink or a scoop of ice cream!! Took them 20-30 minutes to make it even only 3 people in line!! Ridiculous slow.

I have sweet rewards and wanted to stop by to earn double points this weekend then I took a picture of this sign to save an additional $1. Me and my mom shared the delicious dulce de leche dazzler sundae. It was a wonderful combination of ice cream, bananas, and caramel. I'm not a huge caramel fan, but I truly enjoyed all the caramel even the part that I had to scoop up at the bottom. Make sure to stop by this weekend if you have sweet rewards! read more

Häagen-Dazs - Dulce de Leche Dazzler Sundae - Ice Cream & Frozen Yogurt Near Me - Livermore, California

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Pros - - delicious fresh ice cream - lots of choices for flavors Cons - - located in a busy / loud food court read more

I was craving something fruity and found that they sell smoothies here. The location was just a rectangular space in the center of the food court. It was a little confusing. There's a side you order from and a different side for you to pay, and a corner spot to pay. Perhaps make better clearer signs for that. I got their large Aloha Mango I think it was called and really enjoyed it. Definitely will order this again. Maria IG: @thefoodhigh read more

I visited Haagen-Dazs at the San Francisco Premium Outlets on Sunday, April 24 at 12:17 pm. Raul waited on me and it appeared he was new working at this ice cream shop. A lady was working with him, but she was not helping him AT ALL while he was with me. I asked Raul the price of a mini cup and a small cup and he didn't know and had to ask her. After he rang me up on the register for a mini cup, I showed him the bar code on my HD App, but he didn't know how to scan it for me to get my points for my purchase. I asked the lady at least two or three times to show him how to scan the bar code on my app, but she kept saying he had scanned it even though he didn't. I had to scan the bar code on my receipt to get my points for my purchase. I am rating the customer service 1 star because the lady working with Raul was not willing to help him or scan my app herself when he didn't know how to do it. She acted like she was too busy to help him and therefore she is why I am rating my experience 1 star. read more

What else could you need in life, other than more COWBELL!?! Well, it's ice cream, and this spot has you covered, with high quality creamy delicious fuel to get you through shopping, or a post shopping treat to make it back to the car. I had a single scoop of the peppermint bark, and it was absolutely delightful. The right ratio of peppermint flavor - this is often difficult to achieve, and some places add enough peppermint flavoring till that's all you can taste, is fake flavor. But- not only was the peppermint flavor in the ice cream refreshing, but the ice cream itself was smooth and creamy. I thought I was eating frosting (closest comparison I have) there are also pieces of peppermint bark in this ice cream (hence the name) and the pieces were of high quality- like they were hand mixed in prior to me buying the scoop! Can't wait to stop by again the next time I'm at the outlet. read more

Häagen-Dazs - Peppermint bark ice cream - Ice Cream & Frozen Yogurt Near Me - Livermore, California

The service was amazing! As I walked up to the shop I was greeted by a smile and delicious sample. I ended up ordering the cookies and cream milkshake which was super creamy and yummy! The food court wasn't so crowded as it usually is during the weekends, so it was super quick and easy. I would definitely recommend and will be coming back. read more

Extremely low efficiency. Three employees, all working at slow motion. Line is extremely long but they seem don't care.

I'm in love with ice cream! It's definitely a part of my daily ritual! My all time favorite Mint Chip is great as usual. This little stand is located in the middle of Livermore Outlets' food court. A little treat that hits the spot. read more

Apparently this location has been open a while now, they sure kept it quiet as I only discovered it while locating the restrooms. I stopped by while out shopping and although very tempting to get a giant Sundae I skipped it and just had a little of my shopping companions Milkshake which was really rich and creamy, I forget how decadent Haagen Dazs really was! The stall is located right in the middle of the food court and serve regular scoops, Sundae's and Milkshakes, only one member of staff appeared to be working on a Saturday afternoon and they were not at all busy despite it being 95 degree's outside. read more

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This is by far the worst location ever. I ordered a caramel cone shake, after waiting 5 minutes at the counter due to the cashier's lack of attention of her surroundings. When i ordered the shake, she scooped the ice cream is such a careless "dont give a fuck" manner and she just scooped the melted ice cream for my order. After watching her make my order, i noticed how it was basically a chunky watered down milk. I raised my concern and she proceeded to tell me thats how shakes are.... Come here if you want to drink chunky milk. read more

Customer service is a bit lacking and the shake is pretty much just milk.. 0 thickness at all.. wish I just went to dipping dots instead

I asked them for a shake and they said cup or cone only. I said can I get a Sunday they said cup or cone only. I asked why, there answer was cup or cone only lol. 4 lost Coustomer's read more

Milkshakes are so good from here, but customer service sucks. Walked up to the counter, and it seemed as I was rudely disrupting a conversation. No greeting, nothing at all. I ordered a coffee milkshake, and so the lady made it, and my boyfriend later on decided he wanted one too. So he ordered it after she handed me my milkshake, and she seemed upset he didn't order it earlier. The other lady working was just talking the whole time or was on her phone. read more

Häagen-Dazs - The girl kept making fake yelp accounts to message me. But here you go, she's blurred out, still on her phone. - Ice Cream & Frozen Yogurt Near Me - Livermore, California

Friendly staff but that's no excuse to run out of milk to not be able to make milk shakes. Someone did not check the inventory.

This is probably my favorite place to stop at! Super friendly customer service. Great way to take a little break and enjoy something delicious. This place may be small, but that doesn't take away from the experience at all. The staff is really energetic & beyond friendly. Might I just add, the flavors are super delicious & the experience over all was awesome. If I could go to this place everyday I would ! Please make sure to tip when y'all decide to go, trust me they deserve it !! read more

Best Bay Area Bakery. Compares to those in Europe. Try the eclaires, you won't be disappointed.......

I'm at the outlet every weekend with my husband and two kids and we always stop at this little Haagen-Dazs to get our favorite treats! Three people were working on a very busy Saturday and the staff still greeted me with smiles and samples for my picky 4 year old. Prices are a little high, but it's great ice cream. read more

This is a small stand in the middle of the outlet food Court. They have almost a full menu and lots of great flavors of ice cream to choose from. The holiday brings an especially tasty flavor-- peppermint bark!! Haagen Dazs is high quality delicious ice cream with Rich flavors like Belgian chocolate, caramel cone, rum raisin, along with the standard favorites like cookies and cream and vanilla. The sundaes look especially tempting either rocky road, banana split etc! The only (huge) downside is that the line is painfully long and slow because there is only ONE person working! It is also an especially busy day (day after Christmas), but I feel they should staff up for these holidays. This kind of ruins it but otherwise the product itself is yumm:) read more

Its always nice when you stop by somewhere unexpectedly and it makes your day better. Thats what happened when i came by the little ice cream stand at the food court, I was looking at every flavor and could not decide Theresa asked if i wanted to taste anything before i made a decision and she was kind enough to give me a couple of samples. She had a smile on her face the entire time even though i know i was taking forever to decide. Her patience with me and knowledge of the product helped me in picking my new favorite flavor! I will definitely be visiting her on my next shopping trip! read more

Amazing ice cream! I came here with my little cousin because he wanted some ice cream, we came to just look but ended up having one of the best experiences from an ice cream shop! Thanks to Nnkea I experienced flavors of drinks from my hometown all the way to indulging into a different and rich culture of pulling mints to be squeezed for a delicious white mint chocolate chip ice cream! Also as a bonus I was allowed to keep the extra ice cream shake left over such as other shops would have wasted. Thank you for the amazing experience! I highly recommend coming here! read more

During Black Friday weekend we stopped by. The Peppermint sundaes that are currently on promo is amazing.A great treat while shopping

The two reps behind the counter really stand out! Friendly, professional, were patient and took the time to explain the sundaes, shakes, etc (not rocket science I know, but hey I've never eaten at a Häagen-Daz kiosk before). The Rocky Road sundae was delicious, the rep took the time and effort to make the presentation look just like the photo, whipped cream, sprinkles, cookie crumbs, fudge. But really, it was the customer service that prompted this review, they were really professional! read more

Wonderful, friendly woman named Nekka assisted my daughter and I. She signed up up for the reward program. This little shop is positioned well for a sweet treat after eating or shopping and Nekka is the best part about the shop with her big smile and gracious manner. Thank you Nekka and Haagen Dazs! Happy Holidays!! read more

I think there's great costumer service and they make delicious smoothies everyone is nice and respectful my favorite helper is Jerish

Very sweet lady handling the shop, she knows what she's doing! Check this place out if you have a chance, the cream is absolute delicious. I got the strawberry shake and it was awesome read more

Horrible customer service for a $7 smoothie that took 15 minutes to make. We asked for the left overs in the blender (which almost every smoothie place does for us), the guy told us no and poured it down the sink. What a waste :( read more