What to say... Our…read moreoriginal cleaner was a sweetheart, but it was so clear that the company didn't treat her the way she deserved to be treated, and when she disappeared, we weren't surprised. She wasn't our first cleaner to vanish. We'd had two in the span of 2 months. Can you imagine? What happened next....please, if you're even hesitant to take this review for what it is -- a total call for caution -- go out and read a few of my other reviews. You will find that I'm not only thorough in my detail, but I'm also fair. I try to balance my reviews. If there's something good, even in a mostly bad situation, it's my job to share it with you. However, if a situation is just all bad, and the company I'm working with has so very little to share as far as redeeming qualities, I'm going to say that without pulling my punches, and that is very much the situation I had with Kleen Guru after our beloved cleaner exited. What happened next was, because they didn't have anyone else to come clean our place, the management from Dallas had to make the three and a half hour trip to Austin. We had no idea all of this was going on, and would have told them just to stay home, had we known, but... instead.. the two of them showed up on our doorstep. They were nice enough, but you could tell as you were describing what services you'd had in the past -- and what your cleaner had CLEARLY explained was part of what you were paying for -- that they just weren't going to do what they were paid for. Immediately, I was told that instead of getting the 4 hours I paid for, I'd only be getting 3. Half a dozen times we went round and around about how I'd purchased their Austin special (which was 4 hours for the price of 3) and how I'd already entered into that agreement with my past cleaner. "Oh, no no!" was all I was told, and that was just supposed to be that. I was very WTF, but that wasn't even the half of it. Services that came with the cleaning we'd paid for like wiping down the front of the cabinets (was supposed to come with the 4 hour clean), doing fan blades, cleaning the inside of the microwave, everything was waved off! They weren't going to do any of it. Or, rather, it all became ala carte again! I could pay them more, like they were extortionists, but I had no options as far as the service I'd originally agreed to. And, maybe all of that wouldn't have been so deeply objectionable, had they not done a terrible job cleaning (UGH -- everything was still dirty, they basically just wiped dirt around, none of the counters were cleaned, the floors actually had their SHOE PRINTS on them, and I didn't even ask them to clean any of the bedrooms, or even vacuum, and they couldn't get it right!!). Honestly, though, none of it was worse than them actually _breaking_ (I have no idea how they did it, but.. it wasn't an issue before they came, and it was certainly one after they left, so) the front plastic/glass window piece of our microwave. We have the GE Slate Series appliances in our kitchen. They're about a year and a half old. This has never been a problem, but there was wadded up paper towel (as if it was jammed into the "break") stuck in the fissure. You could see where it had been broken, and the house cleaner had actually wedged the paper towel -in- it! I didn't notice the break until after they'd gone, so when I contacted the people who were here, I was told that they'd be back the next day and that they'd not only cover the damage, but that they'd also re-clean, and leave us satisfied. At that point, I had my doubts, and honestly, I should have trusted my instincts. I told them my concerns going forward, and said that if they didn't make good, we'd be cancelling our service. All of a sudden they were cancelling us, told us they _wouldn't_ be coming back (not to fix the damage, and certainly not to satisfy their guarantees of customer satisfaction), and basically... good day! I was in shock. I wrote the company and told them that they'd agreed to come fix what they'd broken, and not only that, but that when we started service with them -- REGARDLESS of whether we stayed on their service -- that they'd guaranteed we'd be happy with what we paid for! They've ignored every attempt I've made to get in touch with them since, INCLUDING, but not limited to the communications I've sent them to STOP CHARGING OUR CREDIT CARD FOR SERVICE THEY ARE NO LONGER PROVIDING! That's right... they're still charging us. And no one shows up. Can you effn' imagine? Listen to me, if you don't take my word for any other company, take it for this one. Run fast. Run far. They aren't worth a nickel, but they'll take a hundred plus, and their work'll be mediocre at best. Beyond that, they can't even be trusted to back their word, or to secure their work. Find another cleaner, and avoid the same headache!

Go with your instinct on this one. The two people that rated this service well must work for the…read morecompany. The lady was 20 minutes late and said she "probably wouldn't have time" to clean the baseboards which were included in the special I purchased. DO NOT give into any "specials or offers" - they will tell you they don't have the time to do them. I guess she didn't have enough time because she decided to go out for smoke breaks. I am cringing as this lady cleans my home. Softly goes over services without any effort at all. Constantly reminding her of areas that have not been touched. EXTREME waste of $$$. You're better off finding a maid on Craig's List! This is by far the most awful cleaning service I have ever encountered. I will be spending more time cleaning the mess left behind than what this person was sent here to do. Oh, and anytime you need to speak with someone at this company, you have to leave a voice message. Do you get a call back? NOPE! Not sure how this "company" even exists! I do NOT recommend this service to anyone - even my worst enemy.

I asked them to come and clean my dryer vent. On the day they said they would come they called and…read moresaid they could not come and would come tomorrow. I waited for hours on promised day and the next and they never came. I could not use my clothes dryer as it stated the vent was plugged up. I have no clue what their reasons were as they never told me. I ended up doing the job myself. I gave them one star because there was no any lower than that. They finally made it and did the job. Works now.

I wish I could give this company 0 stars. Their customer service staff is rude on the phone and…read morethey don't even respond to emails unless it involves booking a service. I had my dryer vent cleaned and the technician that they assigned to the job didn't clean the outside vent because he said that the hose was disconnected and that he'd have to cut through the stucco to reconnect it, which would cost between $500 and $2,000. He even told me to book this service directly through him rather than Kleen Green because they would charge me more. I got a second opinion because this assessment sounded odd, and the technician provided video proof that there was nothing wrong with the hose and that it was just short. The technician from Kleen Green didn't even clean the outside vent, but still charged me full price due to false allegations that a hose that has no issues needed to be reconnected. I called the company multiple times and even requested to speak to managers because the fact that they work with technicians who make false claims for greater profit is alarming. What's even worse is that their staff is so rude and dismissive that it makes me believe that this company is a complete scam. Avoid Kleen Green at all costs! This website link is connected to this terrible company: https://kleengreen.org/index.php

Susy Q Cleaning absolutely saved me. I made a booking mistake on my end and reached out last…read moreminute, fully expecting to be out of luck, but Susy showed up anyway without hesitation. That alone impressed me. On top of that, the cleaning was excellent. My place looked fantastic when she was done, thorough, detailed, and clearly done by someone who takes pride in their work. Susy was also incredibly personable and easy to have in my home, which matters just as much as the quality of the cleaning. Reliable, kind, and professional. If you're on the fence, don't be. I'll absolutely be using Susy Q Cleaning again and recommending her to others.

Suzy was top-notch in a number of ways. She communicated promptly and well. Her team was…read moreprofessional and very competent. Her quote for a deep-cleaning of our very large home was fair. She was on-time, and completed the job when she promised. In sum, I would call her again. Thanks, Suzy!

I have been using this cleaning company for a month now, they are excellent. They arrive on time…read moreand do quality work. They are also quick to respond to text messages. I would say their fees are fare for the service provided and consistent with other vendors .

This was the first time we have ever had a cleaning service for our home and Lotus Blossom was…read moreterrific! They arrived on time, brought all their cleaning supplies/tools and even had 2 shifts of workers to complete the job. They did everything we asked them to do (which was a lot) and left our home spic & span all at a very reasonable price. We will definitely consider them again. Thank you, Lotus.

10/10. Truly the best cleaners I've ever experienced. Very quick, no judgment at all for how the…read morespace started out, incredible work!! This is the only cleaning service I will be using from now on. Thank you guys so much for everything you did!!

ECS is great. They responded right away, were able to fit me in last minute and did a great job…read more The only issue is the rep texted me, and with their many services, I was never made aware there were different types of packages. The rep sent me the packages but on my iPhone 14 the type was under 4pts, so I could not read the tiny typed on my cell phone. I went to their website, but apparently the packages are all different. It would go a long way if they would pick up the phone and talk to you, vs texting. It would eliminate a lot of confusion about their packages. B/C there was confusion, I did not understand what was included. The rep was very kind and gave me a discount. But I recommend they make their website mobile friendly, so customers can read the packages via text. Otherwise, as I said, other than the confusion about what I was getting cleaned, they did a good job.

Amazing service all the way around! Omar made the cleaning quote process so simple and…read morestraightforward and was even willing to work around my short-notice scheduling. On top of that, the deep cleaning him and his wife provided went way above my expectations. My house looks immaculate now!

I needed a deep clean of my house after moving in, and hired this family owned business. Omar and…read morePrycilla are very professional and kind, as well as hard working. They gave me a fair quote both for the deep clean and for a biweekly cleaning. The house looks great and I know it will stay clean with their regular maintenance. I would recommend them!

Tidy Maids did a great job cleaning our townhome. They were quick and had everything they needed. I…read moredidn't get a heads up when they were on the way to put the animals away but they didn't mind waiting a couple mins for that to happen. Would use again

I hired Tidy Maids for the third time, paying $209 for a monthly cleaning service of just the…read moredownstairs area of my home (approximately 2,200 square feet). Unfortunately, the quality has declined with each visit. Before their arrival, I called in the morning to request a 30-minute heads-up, as both my husband and I work from home. The last time they came, they forgot to notify us, so I wanted to make sure it didn't happen again. However, once again, they failed to inform us before arriving. When they showed up, I mentioned that I needed to quickly dry the master bedroom sheets, since they hadn't given me the advance notice I had requested. They assured me it was no problem as the sheets would be dry well before they finished. Two cleaners arrived, and we immediately recognized one from a previous company we had stopped using due to poor service. They spent about two hours cleaning while I worked in my office. When I noticed they were getting ready to leave, I went to grab the sheets from the dryer for them, but when I came out of the laundry room, they were already gone--without saying goodbye or asking if I was satisfied with the work. This was the second time they had left without attempting making the master bedroom bed. I called the scheduling manager to report the issue. She was polite and asked me to email pictures of the problem areas. She also offered to send the cleaners back, which I appreciated. However, a follow-up phone call to ensure the problem was fully resolved would have been a nice touch, especially to prevent this from happening again. As I inspected their work, I was really disappointed. Our house is pretty clean but they missed several areas: the backsplash behind the stove wasn't wiped down, the front of the dishwasher still had visible smudges and water spots, and they didn't move a few small items on our coffee bar to clean underneath, which when I moved them, you can see rings on the countertop (see pictures), pet hair and dust under the kitchen counters, and didn't use any wood cleaner or wipe down the bedroom furniture. They even made the guest bed with the comforter upside down. Not a huge deal, but shows a complete lack of care. On top of that, they didn't dust the bookshelves or wipe down my desk in the office. By the time the cleaners were sent back, I had already cleaned most of the missed areas myself, so they only came back to make the bed. Overall, I'm really disappointed with the quality of the service.

Very prompt response time, quick booking availability and the work was well done. I took the deep…read morecleaning service and was happy with the results. I would definitely book again.

Tidyex helped deep clean our home in preparation for our first baby. We were especially impressed…read morewith their method for removing hard water stains from the glass shower walls. Kay and the team were very professional and thorough, with attention to every detail. The price was very competitive and the value we got for the money was 100% worth it. Definitely recommend and plan on using for recurring cleanings.

They did an amazing move out clean and shampoo for us. Great job sending pictures and updates.read more

I needed a cleaning crew after moving out of my house but I was actually out of town so never met…read morethem. They cleaned a 5 br house and shampooed carpets and took pictures while I was out of town. Great job. JUAN WAS VERY GOOD AND PROFESSIONAL. I would use them again.

This is the cleanest my house has ever looked. I booked the deep clean for my 3bed/2bath 2100…read moresquare foot house. They spent 5 hours cleaning. Lilian and her team are punctual and responsive. I could not be happier with the value and quality of their service. Their pricing is extremely reasonable and I am overjoyed with the results.

From the owner: Offering high quality housecleaning services in the North Dallas area! “Peppermint cleaning…read moretransforms your home into a more pleasant, fresh, and impeccably clean space.”