Fair pricing very helpful would highly recommend for all the problems that come with owning a poolread more

Garrett did a great job with my pool opening. Great communication and I am really impressed. He was…read morevery professional and friendly to boot. He made it look easy - although it isn't. I'll certainly be booking him for all my future pool work and I strongly recommend him.

I'm a New York City contractor. I know what it takes to run a job right, and Sweeney's ran mine…read moreright. Joe handled the consultation and construction. Kenny, the owner, and Anthony, the manager, were on it from start to finish. Timing was on point. Execution was flawless. Promises made, promises kept. Nothing's ever perfect, adjustments were made, plans were modified as we went. Every single time, they handled it without me having to chase anybody. I'm enjoying my pool and wanted to give credit where credit's due.

**UPDATE** The…read moremaintenance manager, Anthony, contacted me and was extremely professional, apologetic, and respectful. He offered to send over two different pool techs the next morning and have our service completed at a heavily discounted rate. Our techs, Alex and Marlon, were wonderful and did a great job. After the service was complete Anthony called me again to see how it went and ending up comping the entire service for us. While it started off a little rocky, they definitely made right nbd us and we hope to use them again. **** Very disappointed in our service, especially because they came so highly recommended. We hired them for a power vacuum and were scheduled for Monday 6/22 between 11-3. When I got home from work at 3:30 the pool techs were fast asleep in their van in my driveway. Once they woke up they worked for about an hour and told me they don't have time to finish (but had time to nap) and said they would reschedule me for later in the week. They left a hose running in my pool without telling me and it ran so long it almost overfilled. We were scheduled to have them come back and finish this Saturday 6/27 between 1-5 and they never showed up. No one called to inform of us a change in scheduling. When I called to cancel any future services with them and express these concerns all I was told was "I understand." I never post reviews, but we are extremely disappointed in the service we received and after getting minimal response when I called to express these concerns, a review felt warranted.

Shari was amazing for booking! She explained my pool opening in detail. She gave me several options…read morefor all my questions & was very courteous & responsive! Mark showed up with Reggie & opened the pool without no issues & explained everything! He showed me how to use the robot vacuum I had as well as folded & put away my winter cover. The value was great for setting everything up making sure no leaks & testing the water to endow it was good.

Hired blue wave for a pool vac. Loved the results. Booking was fast and easy. Shari is very nice…read moreand my pool looks amazing!!

Excellent service. Very dependable. John is super knowledgeable and has years of experience.read more

I had a leak in my inground pool for several years. Three different pool companies came to try and…read morediagnose the problem. One company wanted to dig up and replace all the lines. Another company just didn't come back when they were unable to figure it out. Finally, I had the liner changed by a third company and the pool still leaked. I got Superior's phone number from the pool store in Ronkonkoma. They came out and inspected everything. The owner, John, told me he suspected the light. He removed the light, put epoxy on the hole and a tape line on the pool to see if the pool lost any more water. After a few days, the pool was still holding water and the light was reinstalled. Problem solved!

I had them put in a new pool a few years ago and everything was fine. A few days ago I called (a…read moreleak in the top of my new sand filter) and the quick recall back did not happen. The message said email is quicker, I emailed and got a response 7 hours later...wow and I am a returning customer. The email said Saturday so when I called (they did call back in 1/2 hour) but they were not able to do Saturday... oh well geez and I am a former customer.

We had Sparkle come and close up our pool for the first time and the two guys that came were kind,…read moreknowledgeable, and efficient. Though it's only our first time working with them, we were satisfied and would definitely call them again in the future!

Doug was punctual, professional, honest and friendly. I would recommend this company.read more

Excellent communication, reliable, trustworthy, and extremely helpful. Doug gave a fair estimate…read moreand held to that estimate when he was on the premises. He easily diagnosed my three leaks, fixed them, videotaped before, and after, so I could see the difference, refilled my spa, and put my new cover on for me. The spa is like a brand new spot and it is almost 10 years old. I cannot recommend Doug highly enough.

Service Technician was polite and explained everything his was doing for my Mechanized Pool cover…read more Very Happy with today's service.

Norvin did a great job on fixing my cover. He adjusted the pool cover and patched the holesread more

This company came to the rescue for me with my pool this summer. I'm using them for weekly…read moremaintenance and the price is fair, the guys are professional, respectful, on time, & reliable. I can't say enough positive things. I've been using them so far for about a month and a half and everything has been smooth sailing. As of right now I highly recommend this pool service.

I don't normally write negative reviews. If you look at my Google reviews, you'll see that I…read moreusually go out of my way to praise businesses that provide great service. But after an entire summer dealing with Empire Pools, I've had enough. My pool timer wasn't working properly, and Empire had me taking pictures of it every hour and sending them in. After all of that, I was quoted approximately $500 for a new timer. Last weekend, friends recommended another pool professional. I sent him the exact same pictures. He immediately told me the timer wasn't broken. He showed me how to move the silver dial and position the ON/OFF trippers. That was it. The timer works perfectly. Then there's the salt system. Empire told me I needed a new salt cell but would not install one unless I purchased it through them. I ordered and installed the cell myself, but the problem remained. I also spent approximately $500 on an acid cleaning/service, and the red warning light was still on. Then I was told they were waiting for another part. Meanwhile, my pool continued turning green and I spent the summer repeatedly adding chlorine just to stay ahead of the algae. The pool professional recommended by our friends came over, looked at everything and recommended replacing the salt system instead of continuing to throw money at individual parts. We ordered a new system on Amazon for about one-third of the price, and he's installing it for $200. And then there's the customer service. My interactions with Jenn have repeatedly been unpleasant, but my experience today was unbelievable. A man whose name I don't even know called me and yelled, screamed over me and, in my opinion, bullied me while I was trying to explain my concerns. I actually recorded the conversation because I couldn't believe the way I was being spoken to. I also hired Empire for biweekly cleaning. Previously, when I didn't click their text to confirm an appointment, nobody came. This week I intentionally didn't confirm because I no longer wanted the service, yet the crew showed up anyway. The cleaning guys themselves were very nice, and I simply explained that I was no longer using the company and sent them away. When I contacted Empire about it, the situation escalated into the phone call described above. Equipment breaks and mistakes happen. I understand that. What I don't understand is months of conflicting information, money spent without resolving the problem, poor communication and being spoken to this way when I finally questioned it. I have the texts, pictures, quotes, receipts, call history and documentation supporting my experience. I just wanted my pool to work and to be treated with basic respect. After an entire summer of this, I have zero confidence in Empire Pools. I will never use them again and, based on my experience, absolutely cannot recommend them.