Just had a new furnace and a/c installed and I'm extremely pleased! Rich gave a detailed estimate and was fair and honest. I had quotes from 5 other highly rated companies that were also recommended by friends, family, and neighbors. Derrick and Tony did a perfect job and I'm pretty picky. Do your own research but these guys were fantastic from start to finish. read more

They are a "value-first" organization. Anytime I have asked for help, they have always accommodated my questions. I never felt ripped off or got the "hard sell" while dealing with an outage. They do not take advantage of a difficult situation, the genuinely want to see you fixed whether by them or someone else. Because of this, they will get my business and top recommendation to others. read more

Recently used Ibbotson for annual service of our HVAC and for an unexpected furnace repair. On both occasions, we had good experiences. For our recent furnace repair we were without heat so looking for someone to come out right away - Ibbotson was prompt to return our call, fit us into their schedule, and efficient with the repair. Dino, the technician, was very friendly. I would recommend and use them again. read more

I've been using Ibbotson for my heating & cooling for 23 years. The office has always been helpful and the service techs have always done an excellent job. They installed both a new furnace & AC unit last year and I'm very happy with the results. read more

Have used them for 17 years in my house. Had to move to a condo with units on roof. Luckily they are one of the few companies allowed on our roof for service. Would not use anyone else. read more

Needed a new A/C unit but I had site challenges and the unit needed to be modified to fit my space. No Problem! Rich Okolita was professional and easy to work with. The process could not have been easier! Installed quickly and I highly recommend them. read more

Let me start by saying if you don't mind overpaying, and dealing with the rude staff on the phone, the technicians are excellent! Done on the first try. read more

Ibbotson just installed a new furnace in my home. The install was excellent and everything looks perfect. The installers were beyond professional and left things cleaner than they found them. I couldn't be more impressed with this company. Brian was great preparing the proposal and explaining everything. I also spoke with Rich on the phone and when I stopped in to pay the bill after the installation. He couldn't have been nicer and provided forms from ComEd and Nicor for rebates I qualified for. Thanks Ibbotson, you have earned a lifetime customer. Do not hesitate to call Ibbotson. read more

It's never easy to pick up the phone and ask for a quote for a heating/cooling company. Nowadays there are so many scam companies (we've dealt with one before) that it's nearly nerve racking. However, the Ibbotson Heating Co was the antithesis of a anxiety-ridden experience. Quick back story - late afternoon my furnace stopped doing what a furnace should (pump out heat to keep my house warm). Not knowing who to call, I looked up a Lennox dealer and they came up, along with many others. Honestly, I picked them because their name sounded the most hard to pronounce (sigh...true). The lady on the other end listened to my issue and sounded genuinely concerned (shock #1). She sent someone over to me within 15 minutes of my call (shock #2). The gentleman, Aaron, was by far the nicest man I've met. He was open, honest, straightforward and, most important here, hardworking. Unfortunately I had to wait a night for a part to be available but before his scheduled time he came. He was out earlier than planned and he answered every one of my curious or stupid questions. If you can ask for a technician by name - this is your guy (Aaron). In the future I know who I'll be contacting for future furnace and air conditioning maintenance. In terms of price (I always want to know) - for repair work they said they're an hourly company not a flat rate and I recall the rate being $88/hr (for me at least). Furnace and AC checkups were either 100 or 150. I can update that when it happens this summer. Long story short - this family owned company knows what it's doing and they do it really well. Skip the scary nervous feeling of being screwed over my someone taking advantage of you and call them up for a great experience (words I never thought I'd say after doling out that much money to fix my furnace!) read more

We had Ibbotsons out for a second opinion after receiving a quote from another company. Aaron came out a couple hours after I called for an appointment. He checked out our furnace, and found that while we do need a new furnace, Ibbotsons could install the exact same equipment for less than half the price of the other guys. Aaron was kind, professional, patient and thorough. He explained everything that needed to be done, answered all of our questions and arranged for a new furnace to be installed and the old equipment taken out and disposed of, without an extra charge. The price quoted includes everything, no surprises. This is an excellent company and we won't call anyone else in the future. Aaron and Ibbotsons have something many other companies lack...integrity and pride. Thank you, Aaron & Ibbotsons! read more

This company has such great customer service. I was on the phone with Brian and explained I need a new boiler, he asked me how old it was and I told him only four year old . He came out promptly. As he was trying his best not to have me purchase a new one, as I told him I had nothing but problems since I got this boiler. Al came and cleaned the boiler and added a ground wire, he saw that the boiler pipe was installed wrongly. I was going to have them repipe everything as the heat stopped working the day before they were going to repipe everything. Al came the next day, the system needed cleaning again, this boiler is a lemon. This company actually cares about their customers. Thank you, read more

Our 20 year old whole house A/C died last fall. There was a leak in the lines and it was time. We had three HVAC companies quote. Ibbotson was the most reasonable and easiest to work with. Rich, part owner, went out of his way to measure the areas needed to be changed: Compressor, A/C coils over the furnace and the refrigerant line length. His men showed up the following week at the appointed time and installed the system in a very professional manor. They cleaned up everything leaving no clean up to do. I would recommend this company to anyone living in Lake County or adjacent. They have the latest tools and gauges to do the work! read more

I've used Ibbotson a number of times and have always been happy with the service. The first time, it was to fix a 40-year old a/c unit. I fully expected to be told that I needed a new one, but the repairman said that a wire had burned and once that was replaced, I would be good for another year or so. When's the last time you heard something like this? Guess who I called when I decided to replace the unit. I've called them for other issues. Had a problem with my furnace and the part they replaced didn't fix the problem, so they had to come back. They were polite and treated it as a continuation call, so I didn't have to pay the full service call again. I feel that they treat me fairly and honestly. I just wish I knew that they handled water heaters before I had a bad experience with that! read more

These guys are professional, but they really are more focused on maintenance than putting in new units. They came out to a home I'm in the process of buying to estimate the cost of a new HVAC system, only to tell me once they had arrived that the house was too far for them and too much work for them as they would have to install vents. The technician that came explained they really don't like putting in new systems in older homes and that I would be better off contacting ravinia or a few other options in the area. TL;DR: Nice guys, mostly just maintenance techs, try their competitors first? read more

One if their guys, Ron, came to my house to fix a problem with my heating system. He found the problem (failed motor) and replaced it. At my request, he then cleaned the boiler and flushed the heat distribution water loop. While he was working, he patiently took the time to answer my questions to help me understand the whole boiler system better - how the plumbing and valves worked, what to maintain, what to leave alone, etc. I could not be happier with my experience with this firm. read more

It just doesn't get better than this. No surprises. They try to save you money and aim to create a long-term relationship. No pushing you to replace a system. My workplace has used their services for at least 35 years. read more

I called them about a faulty piezo sparker on my water heater. I told the person on the phone and the technician when he arrived more than once what the problem was. The appointment scheduling was prompt and the tech arrived on time - and that's where the good news ends. The tech didn't introduce himself, didn't present a card, didn't use his shoe covers. He was unshaven, hair unkempt. He talked to me in a rude and arrogantly superior manner. He insisted that the problem was not the igniter and that he needed to replace the whole ignition assembly - and tried to sell me a whole new unit. I agreed to the tune-up kit assembly replacement. No written estimate was presented. He had to go pick up the parts from their office. Eventually he finished the replacement, but not before he had told me my house was weird with the door on the side and not in front, and that my sump pump was lousy, because it spurted some water from a broken outside hose. Having finished the replacement, he tried to light up the pilot - and failed, because the igniter produced no spark - as they were previously told. A second trip to the office was now needed to get a new piezo igniter. Eventually the job was done, but it took three hours and unnecessary part replacements. A very unpleasant experience. read more

Ibbotson installed a new 2.5 ton Lennox central air unit for my condo. Like many condos, it has a First Co air handling unit. Other HVAC outfits simply wanted to replace the flat evaporator coil with one from the same company. However, Rich from Ibbotson realized that they could fit an N-frame coil into the air handler. With this better coil, air circulation improved greatly. Ibbotson's service was fabulous as usual. I 've relied on Ibbotson for all my HVAC work since 1977. They have always provided great prompt service at reasonable prices. read more

Three visits in three months and no heat. Service man never asked what the problem was , may be he had a bad night or was mad at the previous two guys for not fixing the problem. I paid and got nothing but attitude. I called someone else and now have a working boiler. read more

Been a customer for over thirty years and the last few I've kept telling myself they've been great so they deserve a pass. Well, no more: Ibbotson's is not what they used to be: professional, friendly, willing to correct a mistake: All gone and so am I. I am sad to say. read more

Best business experience I've ever had! So professional and courteous, not to mention just plain kind. We needed a new system put in and they gave us multiple options so we could choose what best met our needs and budget. Absolutely no pressure! The owner came during installation to make sure all was well. The installation crew was just as professional and pleasant. Again, most pleasant business experience I've ever had. Highly recommend! read more

Our experience started with Brian and we received the information we needed, I wanted a Lennox, since our last one went 34 years, and still wasn't done, but it was time. We received a reasonable quote for new furnace, air, humidity and air cleaner, all energy efficient elite models. The service/ installation people were great, courteous, clean and no complaints from us on their part. I am very glad we selected this dealer, they are as advertised, the best around. read more

Extremely Rude Service. Got angry at me when I told her that we no longer owned a property and claimed that we had not updated our records with them. I've never had someone get angry at me from a service company, whom we only use for periodical services-not automatic, about not contacting them on the status of our properties. read more

We had our 2nd floor HVAC cleaned & serviced prior to moving and our serviceman, Austin, was truly the kindest, most patient & personable serviceman I have ever had! I highly recommend Ibbotson's! read more

We were having trouble with our A/C unit that is about 4 years old so we called for a technician to come out. Ron came out later that day to look at our A/C unit. He came out on time but was not very nice at all. He was very antagonistic and did not like answering any questions at all. He really got defensive when I asked him about the bill, which turned out to be a little more than I was told it would be. He was just not a very pleasant person to deal with. I was told by Rob at the office that the cost would be $99 for the first hour, but it turned out to be $99 for the first 1/2 hour. They also charge for travel time. It cost over $150 for Ron to spend less than 1 hour and to tell us that there was a freon leak and that we should go back to the people who installed it 4 years ago and try to have it fixed under warranty. So we paid over $150 for some bad news and a very unpleasant technician. My opinion is that this company does know what they are doing, but they are definitely not the most affordable. If you do happen to call them though, I would ask that they send anyone but Ron over. My reason for giving this review one star is due to the unpleasantness and also the the cost which was more than I was initially told it would be. Good luck! read more

Brian in sales recommended a full featured furnace, not the cheapest and not the highest price. I had researched the field before he arrived. It was one of the few models I would have selected myself without outside help. With the new technology, it is very quiet, you hardly know it's running, and much more efficient than the old equipment. Warranties were better than promised, and Ibbotson took care of all the paperwork. Leroy and Dan installed our new furnace and a large-sized water heater in tight quarters. They reoriented the new furnace for ease of maintenance, which meant rerouting the plenum and ducting, the flue, and electric, gas and water lines. They replaced the feed valve for the new humidifier, and also the one for a second furnace, to bring them both up to current standards. They corrected a thump in the hot air ducting. Everything was set up and tested. When finished, they walked us through the all new controls and the new high tech thermostat. They answered all our questions. We were also provided all owner and user manuals, and an invitation to call if we had any more questions. The job included several heavy lifting trips down and up a right-angle staircase. They worked hard and quickly to get us back in service on quickly. They seemed to work well together and the overall impression was that they were eager to be there. There were no delays as they had all the materials necessary on the truck. The crew used cloth "booties"on their shoes, put them on and off as they came in and out, and went up and down the stairs. Everything in the basement work area was left neat and clean, as was the new equipment itself. All the old materials and parts were removed except one item I wanted to retain. This was a very professional crew, and the finished job clearly shows that. I have had the other kind, including another local outfit who left the same furnace worst off after they arrived for a routine service call, and came back to fix it twice. They charged me for all 3 visits. read more

I had Ibbotson come out in January to fix my furnace. They replaced the ignitor and charged me $65 for the part (available online for $15.99) and $138 for labor ($108 minimum labor charge 1st 1/2 hour and $30 for the next 15 minutes). Now this fall I turned on my furnace and it ran for a night and then the ignitor failed. I called Ibbotson and they said the part is under the 1 year warranty but I would have to pay another $108 at least for them to come out and verify that the ignitor is the problem and then pay for the labor to replace the part that is under warranty. So basically they make money on defective parts by charging the customer to replace the defective part. The more defective parts the more money they make replacing them. The amount they charged me originally was ridiculously high which was bad enough but now after being used for only a few months they want me to pay them even more to replace the defective part that they put in. Never again will I use Ibbotson. A company that profits off of defective, under warranty parts that they installed less than a year ago is not the type of company I want to do business with. Update: I ordered the part online for $15.99 including shipping and 10 minutes later I had installed the part and my furnace was up and running again. Ibbotson charged me $138 for 45 minutes labor for a part that took me 10 minutes to install. read more

We had our furnace replaced last week by Ibbotson's and they did a great job! The staff and installation crew were super professional. The furnace installation went great! We couldn't be happier. We highly recommend them! read more

Great service. Had an issue with my blower motor during the dead heat of the summer. They replaced the motor to get me back up and running. We then decided it was time to replace the HVAC as there were 3 cracks in the heat exchanger. They came back out and did the HVAC work, subtracted the total amount from the first invoice (blower and labor). The owner came out at one point to check on the progress, too. read more

We recently hired Ibbotson Heating Company to replace our furnace and air conditioner. Their pricing was competitive among the three companies that gave us estimates. From their sales guy, Brian, to their installers, Tobie and Jonathon, it was a great experience. Not that we love replacing HVAC, but the process was done professionally, respectfully and with great customer service. I was pleasantly surprised that the old furnace and new furnace went up and down our basement stairs without a mark to the walls. The A/C was replaced without any damage to our garden. Both Tobie and Jonathon were so careful, competent and focused. The installation took the estimated two days. The village inspectors passed both installations, and mentioned that it is unusual for both to pass without any problems. Ibbotson's work is precise and clean, and we are truly pleased that we chose Ibbotson for this job. read more

I contacted three HVAC companies to replace the AC in our condo. Ibbotson had the best price for the same equipment, even better than the HOA's "preferred company." The team was polite and professional and left our home as clean as when they arrived. They are now our preferred company! read more

Ibbotson was recommended to me by my go-to fix-it service. This is our second year with the house and our second year with Ibbotson. The people that schedule the appointments have always been very nice and the technician that stops by has always been very knowledgeable and helpful. They have specials on both furnace and A/C cleanings which is a great time to have them done. read more

My neighbor highly recommended Ibbotson and I used them for the first time today. And after today, I recommend them also. I was very impressed with Alex. He was very polite, professional and experienced. He thoroughly checked the furnace. Pricing was very reasonable. read more

Had 2 furnaces put in by them. Excellent job done and reasonable price. Would not go anywhere else. Very professional employees.

Ibbotson is out of my service area but other members of my family have been very happy with them. I had proposals and estimates from local HVAC companies and was not confident about the information I was getting. Greg from Ibbotson listened to my questions, talked about the alternatives I was given by the other guys, explained the technical terms to me, made some suggestions for questions to ask and alternative products that might fit my heating system needs. I have gone back to my (well rated) local guys feeling like I can ask intelligent questions and lessen the likelihood of getting ripped off. That is worth a lot to me. Thanks Greg read more

Our hot water heater exploded last week, after hours. I called in a panic and they explained what I should do. They were out the next day yo install a new one. The technicians were very good and extreme nice. The price was lower than others. I am very satisfied with Ibbotson, and highly recommend them. read more

Have a bad blower motor in our furnace. Ibbotson came out to our house and told us it would be better to replace our furnace for $4300. Made it seem like they were unsure if spending $1400 to fix the problem was not a for sure thing to fix it. Wouldn't give us the part number of the part needed to fix the furnace. Although, they sure knew the price of that part. Parked in our driveway like they owned the place. Charged us a ridiculous $155 for information about our furnace that we already knew. BAD BLOWER MOTOR. Prices differed from what they told us on the phone as compared to in person. No we do not recommend and will not ever call them again. Will make sure our neighbors know too. read more

The folks at Ibbotson are simply put "the best"! They have helped us with our heating and cooling issues for the past few years - always dependable, honest and hardworking. The team of Steve and Bobby just installed new A/C units and did an outstanding job. They went above and beyond to make sure the outside area where the new units were installed looks absolutely beautiful. Great job Ibbotson! read more

My AC stopped working and my mom absolutely insisted on me using Ibbotson's services because she said they would not rob me blind like other companies she had worked with in the past. She went on to tell me horror stories ab quotes that were close to double that of Ibbotson for similar products and labor. I followed her suggestion and the next day, Saturday, Dino showed up nice and early to problem solve. Dino was fantastic! He gave me suggestions on filters that would save me some money, cleaned all of the ridiculous amounts of cottonwood stuck in the unit's coils (whoops), and replaced the disconnect box which was burnt out. While he was working he asked if I wanted to see the problems and he gladly explained the issues to me in lamen speak. I appreciated the friendly and professional demeanor and it's so nice they wear the booties when they come in the house. The only thing that brought the rating down to 4 was that I was not made aware that labor was more on Saturdays when I made the appointment Friday. Perhaps that is common knowledge for others, but not for me unfortunately. I would have waited until Monday if I knew. Other than that everything was great and I will absolutely use them in the future and recommend them to others. read more

Ibbotson are a company you can trust! woke up to no HEAT!!! I called and left them a message at 5:30AM about my furnace. they called me at 8am and was at my house by 10:30 to fix my heat. read more