Have a bad blower motor in our furnace. Ibbotson came out to our house and told us it would be better to replace our furnace for $4300. Made it seem like they were unsure if spending $1400 to fix the problem was not a for sure thing to fix it. Wouldn't give us the part number of the part needed to fix the furnace. Although, they sure knew the price of that part. Parked in our driveway like they owned the place. Charged us a ridiculous $155 for information about our furnace that we already knew. BAD BLOWER MOTOR. Prices differed from what they told us on the phone as compared to in person. No we do not recommend and will not ever call them again. Will make sure our neighbors know too. read more

Ibbotson are a company you can trust! woke up to no HEAT!!! I called and left them a message at 5:30AM about my furnace. they called me at 8am and was at my house by 10:30 to fix my heat. read more

Look no further!!! It is wonderful to see this company still maintaining great service and employees. We have been using this company for 18 years and highly recommend them. Please do not hesitate to use them for all of your Heating and Air conditioning needs. Thanks Aaron for your outstanding service!! Companies like this are hard to find! read more

Purchased a new furnace and a/c from Brian at Ibbotson. The installers Derrick and Dan did a fantastic job on the install. They were precise on the install plus neat and clean. I would STRONGLY RECOMMEND IBBOTSON!! Thanks again Brian!!!! read more

I had the pleasure of having Dan come out to do a tune up on my a/c unit. He was wonderful! He was knowledgeable and truly took the time explain and walk me through how to change the filter independently, since it is a bit complicated with my unit. He was able to recommend and estimate an alternative for the filter as well. He was personable and I was very impressed with the quality service. read more

Please ask Ibbotson about their policy of charging the customer the travel time a technician will use to get to your residence and include it in the first hour basic charge for troubleshooting your HVAC unit. This doesn't sound right especially if he has to travel a long ways for one reason or another. Their technicians are very competent though. read more

Excellent customer service! I put in a request to Ibbotson Heating Co. for an estimate. It turns out I'm outside their service area of Arlington Heights. However, a company representative still took the time to call me back and give me advice on finding a local contractor. The high level of customer service was much appreciated! read more

We received a postcard from Ibbotson last week, and a few days later on Sunday our furnace went out. We called Ibbotson, and a short while later when the technician called back, he asked if we were existing customers. My husband replied no, and the technician said he is going to 'take a pass' on us, and take care of his existing customers. WHY BOTHER SENDING OUT POSTCARDS IF YOU DON'T WANT NEW CUSTOMERS? read more

I highly recommend using this heating and air conditioning company the next time your furnace is in need of repair/replacement. Their highly trained service technicians are friendly and knowledgeable. We have never had a problem and we appreciate their services. read more

My furnace started to make big noise. So I looked up Nextdoor.com for recommendation and called up Ibbotson. The technician came out on time and tried to look for the problem. The location of my furnace is on weird spot and it's hard to get into. I have to move the refrig to get to the door. The technician moved the refrig but get the wheels on the bottom derailed. Therefore, he couldn't reached the entrance to the furnace. We wasted pretty much 30 minutes there. After all the hassel, he quickly identify the problem. It was the inducer motor causing the problem and needs to be replaced. However, he thought it would be wise to replace the whole furnace so he talked to the company to find out the price of inducer motor. The problem is that he spent 40 minutes waiting the answer back. The charges ended up $240 even doing any replacement. I wouldn't mind paying fair charge. But $240 for telling me that I need to replace my inducer motor, that's quite expensive. read more

Extremely rude customer service. Technician who came out was great! He brought a thermostat to replace mine but said it was outdated and no warranty compared to the thermostat I had already bought. He checked my furnace for compatibility and installed my thermostat saying he also had one just like it and really liked it. He saved me a lot of money. The next day I noticed a banging sound when the furnace went on and also when it went off. I called the office and asked if someone could come and check it out to see if maybe it needed an adjustment. They told me I should've put in their thermostat and to call back when I want it installed. They would do nothing to come out and check out the work they had done. Said that my thermostat was not compatible with my furnace and he never even saw it. My tech said it was and I believed him. Sorry to see a local company act this poorly to its customers. read more

I had a leaking boiler. I called Ibbotson and they came out in less than 30 minutes!!! Aaron repaired the leak. He was very knowledgeable. I will definitely use them again! read more

A big problem with this company is trying to schedule appointments for routine issues. You call them and they tell you they'll come out in 2 months. Even if you've been a long-time customer. Very, very poor response. There are plenty of other companies who provide much better, more convenient service. So thumbs down for this lot. read more

I called them, as they came recommended, but apparently business must be really good for them, as 14 miles from their office is apparently too far for them to come to my house to do work. They said they don't service Roselle.... read more

Do you want fast, competent, pros servicing your heating/ AC? Call Ibbotson. They installed a new furnace in my home at a reasonable price and have techs that know what they're doing. I've had many, many companies in my home over the years, and they are simply THE BEST! read more

Just had Ibbotson install a humidifier for us. Service was great from beginning to end. After a nightmare furnace install with Four Seasons, it was great to do business with a local company that has fair pricing and great service. I highly recommend Ibbotson. read more

They arrived on time, did the work quickly, and were very professional. I was, however, disappointed with the water heater they installed. I was told over the phone that it would be high-efficiency, and it is not. read more

I am generally pretty picky and hardly ever this satisfied. They just completed installing two new air conditioning systems (upstairs and down). The estimator was out quickly and got back to me when he said he would. The installers were here for four days. They were personable, on time, cleaned up after themselves and, most importantly, did really good work. They incorporated my input and the end product looks like they take pride in their work. Great fit and finish. Thank you Brian, Frank and Ed! read more

Excellent. Always excellent. Called to ask advice about AC/heat unit and water boiler, They answered every question in easy terms to understand. Reliable and friendly. read more

We've always used them for furnace repairs in the past. Our furnace finally went. The installers were very friendly and did a really nice job with the installation. They put down drop cloths and cleaned up all of here mess. Highly recommend them. read more

Great business to deal with. Fair, honest and reasonable, unlike some other HVAC companies out there. Used their services several times over the past few years and it was always a good experience. read more

Of all the timing, a very frigid Saturday morning in January and our main furnace (we have 2 separate units) gave up the ghost. It was 40 years old and was definitely due to be replaced but we had hoped to make it into the Spring. Not so. I awoke at 6:00 a.m. to a burning smell in the house and ran down to see the blower motor dislodged from the furnace (it had vibrated loose) and while still running it was clearly shorting somewhere. I tripped the fuse to it and the burning smell subsided. I immediately called Ibbotson as soon as I knew they were open and was assured someone would be out right away. Sure enough, within a brief time a serviceman arrived and looked at the unit and informed me that the parts most likely weren't even available any longer. I wasn't surprised considering the age. Plus, it was clear that the cost would be more than the furnace was worth. Within another hour someone else from Ibbotson came out and walked us thru a replacement cost, etc. We had already looked into furnaces a month or two prior and had an idea what they might run. Ibbotson came in more reasonable and didn't try to sell us more than we needed. They were friendly, honest, and great to work with. They came the following monday morning right on time and had the new furnace in by mid-afternoon working beautifully. It's been a month now and the furnace works great; quiet; more efficient; and the humidifier that they suggested is terrific. I definitely give them a thumbs up for both sales and service. Very professional! read more

This review is based on a hot water tank replacement in Arlington Heights Illinois. My sister who did not know what a fair price is for a water heater installation got ripped off by ibbotson. Her total charge was $2000.00 to replace a 40 gallon water heater. The service did not include any same day, weekend, or night emergency work. The water heater was same size and did not require any modification beyond reason to the stack or plumbing. The tech didn't even offer to replace the old valve with a new ball one. This shows their pride in craftsmanship. They charged $50 for the pan which is $20 at Home Depot. A 40 gallon heater with 7 year warranty, Rheem at Home Depot or whirlpool at lowes, is $400 to $500 tops. They charged $1000.00 for the tank alone. The job was half day, and that is being generous, for another $1000. Do not trust Ibbotson heating. They prey on women who do not know any better for pricing and make profits on materials. Beware! Letter sent to BBB and village to revoke business license!! They claim fair market value for services. RIP OFF!! read more

Called Ibbotson because my AC stopped working in the house. The person over the phone tried to troubleshoot the situation and gave me an idea to try, I was initially impressed that she went that far to help me. In the end it ended up not working and I kept my appointment. The technician arrived to my house before I did and sat in the van for 5 minutes while I stood waiting in the driveway in plain sight. He gets out, doesn't acknowledge me, doesn't ask me my name, doesn't introduce himself, doesn't present a card, or use shoe covers. He also talked to me in a rude and arrogantly superior manner...all of it was just like Svilen says in his review. After he's finished he gives me a bill that includes a $50 charge to drive to my house...this was not explained to me when I made the appt. $99 dollars for the first half hr, clock starts when they leave the previous appointment. I don't know who's time driving is valued at $200 / hr, but I do home visits as a physical therapist and the charge is ZERO dollars!! It's a cost of doing business. Additionally, my cost should not increase based on the technician's schedule...i.e. the technician coming from another town versus a house on my block. Calmly called the office and was met with complete unprofessionalism, she too was rude, down-putting, and raised her voice to me (when I was not). She hung up on me and transferred me to her manager who I was able to have a good honest conversation with and he agreed that they fell very short on service and apologized on behalf of the 2 employees. The initial and final conversations with Ibbotson were good experiences...but everything in between, that really mattered, was horrible. They lost a customer for life. read more

Awesome!! They helped make an awful situation bearable. Our furnace died at 11:00pm on a Sunday. We left a message on their emergency line. They returned our call first thing when they opened on Monday. Brian came out rigged a blower motor to get us heat again until a new furnace could be installed. He was here for almost 2 hours. Didn't charge us anything. No service call charge. No labor charge. No charge for the borrowed motor. He did all this for us so we could make it thru til a new furnace (and as it turns out a new water heater) could installed!! We called out a few others who could only give us estimates on a new furnace but could solve or care to try to solve our current dilemma...we had no heat during a wicked cold spell. Ibbotson treated us like family. They really cared about making the customer happy and not just about the bottom line. A rare quality in our world today. Their prices were also not inflated to take advantage of our situation. Brian was honest and straight forward. Not trying to sell us anything we didn't want or need. We honestly could not have asked for a better experience. Customer service was beyond compare and the installers were friendly, efficient, and left the area in our furnace room cleaner than when they arrived!!! We highly recommend ibbotson!! read more