As a concept, making fresh ice cream and rolling it up seems nice. But it's about 15 years old at this point and this restaurant seems like it started going downhill a while ago. The place has a broken machine on one side, a broken bathroom on the other. The place smells like cleaner. There's nobody here besides the two workers who just look miserable. They barely talk to you since you order on their iPad. The matcha berry ice cream itself was ok. The toppings were generally poor. Almonds seemed rancid, mochi was chewy and tasteless and the lychee was straight out of a jar. I don't know. Either put effort in to make an appealing place with a good product, or give up. read more

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Icicles-Cupertino is a scamster in disguise. Visited this place around 9:00 night hours and I was made to wait for 30 minutes to order. Finally when my turn came, they said Groupon coupon is not accepted. So I went ahead with my credit card, order bombshell-marshmallow and waited with my kid for another 30 minutes. After 1 hr 15 minutes, they told me bombshell marshmallow is also not available. So I ended up buying an item which I don't need for an expensive price and with the wait time of 1hr 15 minutes. Staffs in this branch were not polite and my kid was extremely disappointed due to this experience. Scam! Scam! Scam ! Deserves a sub-zero , negative-stars for their extreme cruelty read more

My SO had been wanting to try this place for a while and we got an ube rolled ice cream with strawberries, bananas and condensed milk. For some reason it didn't look nor taste like ube and after a few bites we realized we were given strawberry flavor. This was okay. We had also decided to try their marshmallow covered popsicle and it was not edible for us. It was far too sweet and outside of our palate. We ended up tossing it. Unfortunately, this place is not our cup of tea :C read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

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An okay place for dessert, but honestly kind of over priced for what it is. Service is meh, they have an ordering screen and no one even came to the front until it was time to make our order. Place honestly doesn't seem clean especially for a place that was so slow (came on a Sunday afternoon after lunch btw). Would also recommend just avoiding using the bathroom here read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

i love icicles :-) the texture and flavor options r so yummy and their toppings/mix-ins are so convenient. - teas me (5/5): my go to order!! love matcha and thai tea i live for these flavors - cap n crunch shake w condensed milk and nutella drizzle (5/5): so goooood i used to eat cap n crunch sm as a kid very nostalgic taste!! the ice cream chef so kind :) welcomed everyone at the door and talked to his regulars! seating outside, & one table inside. not crowded at all at 3pm on a weekday :-) read more

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Its really nice to have this amazing taste and unique cold stuff in your mouth on hot weather..the first time come here and try the thai tea ice on the menu and so satisfied with our order because its not sweet too much and cold in our mouth. read more

ICICLES - Thai tea ice roll - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

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I am not a fan of rolled ice cream in the first place - it feels more icy, less creamy than normal ice cream, is harder to eat, and is ridiculously overpriced. Plus it feels like you get less in a given cup, since there is so much space between the rolls. However, this Icicles location is particularly not worth the time or money. It is small to begin with - only about one table and one bench, so if more than two groups are there, you cannot eat inside. The seating they do have is cramped, the lighting is harsh, and it is genuinely not an environment I would want to spend any significant amount of time in. There is only one ordering kiosk, which slows down the ordering process, and since the employees don't manually take any orders, it is hard to ask questions or clarify what you wanted to order. I give two starts instead of one because the unlimited toppings are nice, and I can understand how I may just not be their target audience - the visual of getting to watch your ice cream be rolled in front of you may be worth the cost for some people. I just happen to find it a bit gimmicky. Overall I would not recommend Icicles to anyone, I think you can get just as good if not better of an experience, with better quality ice cream, and for cheaper, from literally any nearby Cold Stone or local ice cream shop. read more

ICICLES - 18. All Fudged Up with Oreos and chocolate sauce - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

Haven't been back here since college school years ! I went back to see if they still have the bday free ice cream deal. Unfortunately they told me their website is out of date and they only do buy1get1 free on bdays now. Which is a shame cuz how am I gonna eat both ice cream at 9pm on a Thursday but after an effort but failing to find a friend to share that deal with me, the staff lets me off and gave me the free bday ice cream anyways Thank you very much! It got super busy after 8;30pm with all the kids but the ice cream was super good! The toasted marsh was sooo good. Made my night. Thank you again! read more

ICICLES - That's 17. It's A Rasp with whip cream and toasted marsh - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

I payed $15 for this ice cream, my order was chocolate and cheesecake, Was it worth it? Yes. read more

ICICLES - lion! - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

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Delicious, great service but a star taken for a broken receipt machine. Needed a physical receipt but the machine was not working. Gotta get that fixed! read more

Ice cream rolls were great. My only gripe is service is so slow. We waited almost 30 minutes for our order on a slow weekend visit. Only one guy making the ice cream- 3 or 4 orders ahead of us. Can't imagine how they can handle it if more guests showed up. read more

This is a cool place, friendly staff! The ice cream is good! The store though needs some better lighting, store is VERY dim, looks like there's some remodeling, just moved in vibe! Boxes in plain view, a lot of things need fixing! But hopefully in time? Curtains are needed also! A serious problem are the hours weekly, 5:00 p.m. to 11:00p.m? Missing the lunch crowd? Why? Store should open at 10:30 a.m. at the latest! The hours are TOO confusing and not consistent, so that's a big problem! Need more employees? Please advertise for them, otherwise okay! read more

Came in 10min before closing and the lady working there had told me she had turned off machines; bad customer service if they close at 10 pm

I visited Icicles this past weekend and had a great time. When I arrived after dinner time, there were two people in front of us in line, so it was a bit of a wait since all the ordering is done via the kiosk and sometimes people take a while looking through all the options and picking toppings... but while I was waiting, I looked at the menu displayed and decided to order #3: The Butterface. I love cookie butter flavors, so I knew this would be a great choice. Once it was my turn to order, I selected the Butterface and chose several different toppings, such as cinnamon toast crunch, fruity pebbles, graham cracker crumbs, a toasted marshmallow, and condensed milk. All of these toppings went perfectly with the Butterface flavor! Absolutely loved it! After getting our ice cream, we were able to sit at a table inside to eat it. I noticed they also have a bench inside and a table outside. Overall a nice dessert experience and I look forward to returning! read more

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Overrated. Not sure why it was all over social media 6-7 years ago, probably for the time lapse of the rolling up the ice cream. Save time & money and get a regular ice cream scoop instead. read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

Per usual I got the Oreo and mint Oreo mix-in with strawberry popping boba, crushed Oreos, and a whole mint Oreo as my toppings. I went pretty late so there was only one person I believe working my, but they were fast with making my rolled ice cream. As usual, it was flavorful and sweet. The inside is a little bit cramped and like all other icicles, the boba machine was not working. It was kinda dark inside, yet the lights were on. I have always recommended Icicles and will continue to do so in the future. read more

ICICLES - Oreo and mint Oreo mix-in, whole mint Oreo, strawberry popping boba, and crushed Oreos - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

Beware of inaccurate pricing, the menu on the wall states for example Nutella N' Chill is $12.99 but they charge you $13.99. I didn't add anything that cost extra and when the employee making my ice cream asked the manager "fruit went up". No where on the menu or front door was this noted anywhere. Both employees just shrugged & went back to working instead of offering to correct anything. Totally fine paying for food but taking no action to fix the error is not ok. read more

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3.5 stars A bit underwhelming taste to cost wise - but a neat concept = and fun to watch them make it. Pretty pricey IMO and there's only one size from what I can tell We got the plain base with some caramel in it and then strawberries on top. There is no inside seating and only two chairs with no table outside...so not the most pleasant eating experience. It was fine but no worth making a special trip for... read more

I've only had rolled ice cream once before. This was on par with the other place. I don't find rolled ice cream to be anything special; it's more the novelty of watching the ice cream being rolled. I got what I assume is their seasonal flavor and described as "pumpkin cheesecake with graham crackers." I don't know if those flavors are incorporated into the ice cream or not but there are no "automatic toppings" with the flavor of ice cream that you choose. Unlimited toppings is VERY nice though; I'm too used to getting nickled and dined for those! Ended up getting pretzels and caramel sauce. The pumpkin flavor was very strong in the ice cream which I liked! I would get it again after trying some other flavors. Although there was nothing super special about this place it was pretty solid! They have a non dairy menu (think sorbets) as well, and if you order off that they'll ask you if you have any other allergies they should know of! read more

ICICLES - Pumpkin - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

Went in and walked right out. The place looked busted. From the floors to the broken machines and bathroom, I decided it is not the place I am willing to eat ice cream at. I would check it out after a legit remodel/ fixing/ signs of love to their establishment. read more

I am such a fan of Icicles! I went here tonight after dinner (around 7:30pm) and it was pretty empty. There was only one person in front of me and no one behind me. The ordering process was easy. When you walk in, there's a screen to order on. Through there, you select your desired ice cream flavor, mix-ins, and toppings. The flavor options were mouth-watering and it was SO hard for me to choose, but I finally settled on the Butterface, which was cookie butter and graham flavor. I didn't select any mix-ins, but I chose a whole bunch of toppings: Cap'n Crunch, Cinnamon Toast Crunch, Fruity Pebbles, Rainbow Sprinkles, Chocolate Chips, and Toasted Marshmallow. I also picked 2 drizzles: Condensed Milk and White Chocolate Drizzle. This ice cream flavor along with the toppings was such a great choice! If you like Biscoff cookies, I would highly recommend the Butterface. The worker was able to make my order quickly and beautifully. She was also kind enough to give us a cup of water when we asked. The place was clean and aesthetic (silver lion statue and neon "Rolling in Cupertino - Icicles" sign, perfect for pictures), and the whole atmosphere was calm and great. I'm so glad to have discovered Icicles and look forward to trying other flavors here in the future! read more

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The store looked closed and the decor was something out of your Asian mom's house. Everything was barren and the place looked like it was about to go out of business. But they tried with their sorry excuse for 4th of July decorations. As we walked in, we were greeted with a big sign that said "order here" eventually two girls came out of the back room because they heard the door chime. No one greeted us and they just acted like there were no customers in the store and continued their gossiping about a poor girl that they hoped would quit. More people walked in as we waited for our dessert and they continued to act like we couldn't see them through the glass ignoring everyone. If I'm paying $12 for a mediocre dessert, the least they could do was say welcome, or hello or thank you for coming. anYTHinG! I recommend you to Yogurtland instead. read more

ICICLES - Worst employee of the month - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

(Pre covid) After trying icicles in DTSJ, we tried the location in Cupertino! But this time we only got the cookies n cream flavor. It was much better than the mai thai I had but I didn't really enjoy the popping boba with it as much. I would actually try the mai thai again however without any toppings to see if it's better because I still love the idea of thai tea ice cream :( read more

ICICLES - cookies n cream with strawberries & popping boba - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

Staff was super friendly! Ice cream was delicious! Got three different flavors Wake me up , butter face and strawberry fantasy. read more

ICICLES - Wake me up - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

I don't know if Google is deleting reviews or what, so I'll post here instead. I've never been so disappointed in eating ice cream as I have when I visited this place. I brought 2 friends here on Sept 7, 2020 because I was allured by the novelty of rolled ice cream (I've only had it once). Ube ice cream appealed to me, but I was severely disappointed when I didn't even taste a hint of ube in there. Also, what's up with the green color?? As for the customer service, it was awful. When we went, there were a bunch of young men probably no older than 22 working. There was this one guy in particular who seemed to be in such a foul mood that he talked to customers in such a uncaring and nonchalant manner. It was truly offputting. I understand people have bad days, but you leave that attitude at home. It also took them until the end of eating our ice cream for them to finish making my friend's drink. Making drinks last is one of my pet peeves, to be honest. I don't see myself coming back here since there are plenty of other great ice cream places. read more

ICICLES - Ube ice cream - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

The food and service was amazing! I was so impressed. Jorge was so friendly and our orders were made right away! will definitely be bacl soon read more

Jorge was so talented and friendly! The All fudged up was so yummy. Place is in nice area as well.

10/10 :) My friends and I were craving ice cream and decided to stop by icicles. we were not disappointed, the workers were so nice and friendly. I love the energy they had when we walked in and it wasn't a long wait. Will be coming back :))) read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

It took me years after the whole rolled ice-cream hype to actually try rolled-ice cream, and Icicles was a great place to try it for the first time. I liked the wide range of flavors offered (which made me so indecisive) and the accomodations they made for any allergies. The staff were friendly and accommodating and recommended some flavors to try. They even set up a new, clean plate to make our batch to prevent allergy risks. The wait time was a bit longer, but that was totally fine. We ordered a few bowls, and the staff stuck each finished bowl in the freezer, while the other bowls were being made, so they wouldn't melt. I thought that was pretty thoughtful. Afterwards, you can add a ton of toppings. In the end, rolled ice-cream didn't exactly feel like anything too special besides the fact that it looks a bit different from your regular scoop. A bowl is pricey, but I assume that's largely because someone takes the time to prepare it for you while putting on a satisfying "show" of rolling the ice cream. Rolled ice-cream is probably something I'd only get occasionally if I really wanted some cool looking dessert. read more

BRRRR! Oh my god the fudge it up ice cream was absolutely delicious! The ice cream was so creamy and the texture was wonderful! There were Oreo bits which made it super crunchy. I love how you could add as many toppings as you wanted which made it worth your while! The service is amazing as you can see your rolled ice cream being made. It was an extremely unique bite! The ambiance was also amazing! Overall I definitely reccomend it is on the pricier end, but I would still give it a try! read more

ICICLES - Fudge It Up - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

El servicio espectacular, y los helados más ricos de la zona, las frutas que se le agregan al helado son frescas read more

ICICLES - Helado fantástico - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

Came in the middle of the day when it's 80 degrees out and they're closed. The hours say they should be open, the lights are all on, even the open sign was on. All the doors were locked and there was nobody inside. Very disappointing since we've been looking forward to trying for quite some time. I guess they don't want our business so we'll take it elsewhere! read more

This review is only about the cleanliness. They do NOT wipe down the tables, chairs & benches here. There were dried ice cream drops everywhere. We came here after lunch so some of those drops must have been from the day before. I tried to wipe them off but they were very dried! They also need to refill the napkins as there weren't enough when we wiped down the wet ice cream from the tables. read more

Customer service is absolutely amazing! Lee helped us out 5 minutes before closing and was eager and happy to help us. He greeted us with a welcoming smile and has so much positive energy. This was my first time having ice cream rolls and it was perfect! I don't eat dairy, and they had so many nondairy options! It's not too sweet and the texture is absolutely perfect. It was so good, I came back the following day for more!!! My new addiction! Thanks Lee for being so kind to us and for taking the time to make our time pleasurable! read more

ICICLES - Raspberry sorbet! - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

This location offers by far the best service among the other locations. Orders are completed in a timely efficient manner. There's plenty of seating outside perfect on hot days. The product itself is delicious. I stay forever ordering the same thing "Nutella & Chill". There's all types of flavors for all the different taste buds out there. The hype has definitely died down on the rolled ice cream but it continues to be a delicious concept of ice cream. It will set you back $8+ per cup but once in a while doesn't hurt. Stay 100 Cupertino location! read more

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I always crave ice cream on colder days and I'm not sure why. Either way, this place did its job and definitely fulfilled my cravings. The coolest part was being able to see the rolling process right in front of me. So much more satisfying than just watching it online!!! My friend and I shared #15 Teasme (half matcha and half Thai tea) with mochi as the toppings. It was so SO so good and the portion size was great. The ice cream rolls were super creamy and strong into tea flavor which I absolute love. Great service from the employees as well! I'll definitely be back! * Check in for $1 off!!! read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

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Incredible service! Hector was professional, fun, inviting and fast! I came here for an afternoon ice cream and was pleasantly surprised. Mint Oreo ice cream with tons of toppings. Promote Hector and give him a raise. :) read more

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Came in to get a hand made ice cream but there was only one employee inside and about 8 people were 8 people in-line. We waited about 15 minutes, the line did not move so unfortunately we decided to leave. read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

Usually my pickup spot for Hanabi Cakes, and finally decided to try out their desserts. Multiple vegan options available! Strawberry and graham crackers ice cream, graham cracker toppings, popping boba, mochi - Mochi tasted fresh, popping boba was delightful. Ice cream tasted slightly more bland but very, very fresh and nice texture. I eat an average amount, but this could easily substitute a meal, and this was sharing. Service - Nice, helpful, very fast. read more

ICICLES - Strawberry and graham crackers ice cream, graham cracker toppings, popping boba, mochi - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

This unique style of ice cream is not removed from frozen buckets by the scoop, instead it is a liquid base of milk, sugar & salt that is poured onto a frozen pan, adding a particular chosen flavoring, and then chopped, mixed, spread and rolled right in front of you on an ice pan. For flavoring, one selects a clever name Icicles has created to flavor the basic ingredients. Today we tried the Butterface - a mixture of cookie dough flavoring & graham crackers, and the Bravocado - made with one-half of a fresh avocado. After a thorough mixing process is complete, it is smoothed out evenly on the ice pan, then scraped into rolls of smoothed ice cream. The result is creamier than regular ice cream. The rolls are placed in a vertical position in an ice cream cup and can be covered with additional toppings. The toppings are whatever one fancies - nuts, fruits, candy, marshmallows, cereals, etc. Today, Icicles was out of pretzels even though they were on the toppings list. We topped the Butterface with caramel & rainbow sprinkles, and the Barvocado with fresh strawberries, almonds & topped with lychee jellies. One can add as many toppings as one would like. read more

ICICLES - Bravocado - Fresh Avocado with Almonds, Strawberries + Lychee Jellies - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

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