Worst company ever…read more The person who handles their calls and scheduling is extremely rude and indifferent. She is the worst representative possible for a customer. No customer service. Quite the opposite. I believe she is the owner's wife. She is indifferent as best, hostile and angry at worst. She answers questions rudely. Does not return calls. Sounds exasperated ALL THE TIME. They did super shoddy work in our home. The HVAC system is not well sealed and heat and AC escape all over the place leading to inefficiency. They failed to seal the top of our ducts. There is air escaping everywhere. Returns have been placed in bad spots. The owner seems to have a bunch of right-wingers working for him who spend their day listening to far-right political commentary while they work on HVAC systems. The owner (Tim? Ted? Tom?) is an extremely poor communicator, gruff, thuggish, and spent a lot of time telling us how he manages to "get back at" difficult clients by doing substandard work that won't be immediately apparent. He bragged about this and was quite proud of his deceptive ways. Totally unprofessional company. Do. Not. Use. Run. If I could give them a zero, I would. They should go out of business for the ways they treat their customer and the sloppy work they do.

cannot expect better from any service business!! mary and…read moretim are friendly, reliable, with prompt service and very reasonable prices. they installed my furnace many years ago, and have always responded immediately when any service has been required. a small business that truly values their customers! i'm so grateful to be able to depend on conditioned air systems.

Quick service and keep all commitments on time. Friendly staff, clean and no mess when finished…read more Used to replace air conditioning unit they installed 23 years ago. Both Thumbs up. Prices were fair. Would use them again.

Our air conditioner last spring was not operating properly. Called them to check it out. The unit…read morewas 22 years old and a replacement parts would not be worth the effort. We installed a new unit in about 10 days. It was all done in one day. Also, Chris gave me a statement on the invoice that it meets certain federal guidelines to get the low energy credit would save me a few hundred dollars on my taxes.

My central air system is 20 years old and stopped running. very responsive and service is great…read more Awesome customer service

I do not write many reviews but felt the need to after having Tod and his staff at TB Mechanical…read moreservice our 19 year old air conditioning system. Fast and prompt service along with a quote on the neccessary repairs. The pricing was fair, the work was done and we are very happy. We reccommend TB Mechanical 100%!

Dependable and really competent. They know how to solve problems. I have used their services…read moreoften.

More like Stinkley & Sons. Father Binkley ghosted us. Came to the house and said he was going to…read moreorder us a new water heater bc we were experiencing rust with our hot water. It's been 2 months of unreturned phone calls and messages left with his receptionist (who I believe is his daughter and wife ) and no new water heater. This one left a bad taste in my mouth especially after he gave me the "we are a small family run business and we don't give you the run around blah blah blah." I'm an understanding person if you couldn't complete the job - no problem... a phone call back to let me know would have been nice there Jimbo

Hey they actually showed up...that gets 5 stars right there. They were great though. Replacement…read moremy oil tank, what a job! They cleaned up and it looks great..as much as an oil tank can.

Tyler was awesome! Quick to respond, diagnosed and fixed the problem within a morning, called to…read moredebrief me afterwards. 10/10 would recommend!

I hired Eastern Electrical Contractors to install two light fixtures in my home, one of which was a…read morevintage chandelier shipped from Germany. Unfortunately, during installation, 3 out of 5 of the glass globes fell and shattered due to improper handling and a failure to ensure they were correctly secured before lifting. My state of shock at seeing irreplaceable glass shattered across my dining room floor took over at that moment. Still, after explaining the situation, the original invoice was dropped from $200 to $165. While I can appreciate the partial discount, $35 off really made me feel dismissed. This was a vintage piece, a detail I had stressed while booking. The destruction of the shades doesn't just damage the fixture; it damages the entire value of the piece. After some back and forth (during which it was stated that it was within reason to fault me too for not explaining the precarious physics of the chandelier), the price was eventually lowered to $100, with a promise that if I found replacements, they would cover the cost (to an extent). Unfortunately, that seems like a long shot; these shades are likely irreplaceable, and I think even they realized the absurdity of trying to find matching replacements. The invoice was ultimately waived, but that doesn't begin to make up for the damage done to a one-of-a-kind piece, plus the hours I have spent searching for something similar since the accident. I am incredibly heartbroken, and while I understand that mistakes happen, this experience fell short of the care, accountability, and empathy I had hoped for. If you're installing standard fixtures, you may not run into issues. But if you're working with anything vintage or fragile, I'd strongly recommend finding a team with more specialized experience, more care, and more willingness to take responsibility if something goes wrong sincerely (and immediately).

Unlike the majority of electricians, plumbers and trades people around here who treat small job…read morecustomers as if we Were requesting an audience with the Pope Pious XII. Courtney, the Electrician's fiancé was friendly, gracious, and accommodating to schedule an early appointment though it was at some distance from their homebase in Waterbury. (I had misread it as being in Waterford). Bill was quick to identify the surprisingly mundane source of an important circuit , which had left us in the dark for two months when the local feudal lord Electrician deigned us unworthy of return visit, as was i was rude enough to call twice to complain. - Did you know that there are special circuit breakers for LED lights.? They drove out and retrieved a replacement from electrical supply store. In a jiff Another repair will require excavation on the outside grounds, which may have to wait till the spring thaw. Otherwise numerous cameras, doorbells and light switches stil await my long delayed implementation of a "smart" home system that I purchased six months ago, before I realized that I'm not that smart, and that setting up a wi fi network, is slightly less complicated than launching a interplanetary space probe program. Haven't got the bill yet, but I have high hopes that my faith will be restored in this state,a wasteland of consumer protection.

Best by far. They actually have engineers design your system! All the installers did a great job…read moreand cleaned up after themselves. My new Carrier Infinity system is amazing. My home feels great and saved me a ton of money on heading and cooling. Thanks!

Team came out to evaluate shoddy installation work and poorly functioning HVAC in my brand new Toll…read moreBrothers home. Team seemed highly knowledgeable and capable, and I was optimistic about working with them after 3+ years of sub par vendors/contractors from Toll Brothers. They immediately made a recommendation to me in person on how the problem could be solved, and then proceeded to omit that recommendation from the report they provided to Toll Brothers- effectively removing any chance that I was going to be taken care of because they value their relationship with Toll more than providing quality service and advice to their customers. They did exactly the opposite of what a moral business owner would do, and insulated Toll from any responsibility to fix my HVAC- where I live with my young children. They went MIA as soon as I tried to follow up. Their office admin that I kept calling clearly felt bad for me and knew there was a problem but couldn't help me. Very disappointing, do not trust.