While remodeling our home and preparing for the arrival of a newborn in the middle of winter, we urgently needed a high-quality heating and cooling solution. The ideal crew showed up and had everything up and running in no time. They were incredibly professional--carefully masking off the work areas and thoroughly cleaning up after the job was complete. It was a seamless, stress-free experience during a time when we truly needed things to go right. read more

Ideal Air Conditioning and Insulation - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

I can't say enough great kudos for the team at Ideal! Our AC died as in dead. We got a great quote with attention to details that other companies couldn't provide. They shared more about the efficiency of the unit to be installed than any other company with whom we spoke. You can't go wrong with this family operated business and know that they stand behind their work. Everyone at Ideal is knowledgeable of the products and services they provide. We have since sent friends and neighbors to them for their heating and coolin needs. Our next project may include insulation... stand by! :) read more

I had a tech come out to inspect my AC unit, he told me the drain needed to be redone and the air fins needed to be cleaned. I accepted. I'm not sure what he did, now my AC drips constantly from the condensation and my lower level ducts don't send out very much air, I didn't have this problem before this company "fixed" my unit. This was not worth the price. Update: The company sent out the tech again to make sure everything was working properly. He stated his readings were in the normal range and showed me. The reason I'm giving three stars is because I had another company come out to inspect my unit, they had normal readings also, but they found some issues that weren't found with this tech. For example, there is an opening in the unit that is sucking in outside air, causing hot air to be pulled in and dirtying the fins also. read more

Ideal Air is amazing and I would highly recommend!! We had a very expensive Lennox unit installed by a competitor 3 years ago and have had nothing but trouble from day one. We paid extra for the annual maintenance and each time they tried to sell us extras. This last time their "final test" flipped the main breaker and we were told the computer board on the unit blew and we need new. Coincidence? Frustrated with the crappy lack of customer service we contacted Idea Air from a friend's recommendation. They came out right away and Nixa, their tech, spent hours diagnosing, providing a detailed recommendation and cost estimate that was far less than the other company. Nixa was very detail oriented, knowledgeable and personable. Within days they were back out to install the necessary parts. No surprises, no upselling, no pressure! If you don't want BS, but do want an honest hard working company, Ideal Air should be your first call! ‍ read more

I could not be happier with service I received from this company. They were so great from initial inquiry to completing my service. I highly recommend them for all of your air conditioning needs! read more

Subject: Concern Regarding Recent A/C Repair Service - Poor Workmanship and Overcharging I'm writing to formally share my experience with a recent service from Ideal air conditioning, which left me disappointed and caused significant inconvenience to my tenant. My A/C unit had stopped working, and I contacted Ideal Air Conditioning for service. I was initially told that there would be **no service charge**, which I later learned was a communication error. When the technician called the next day, he stated that the unit needed to be **replaced**, but I clarified that it only needed **repair**. Due to your scheduling limitations, I had already lost a full day without A/C, and my tenant was understandably frustrated in the Arizona heat. At this point, I was told there would be a **\$110 service call fee**, but I had no choice but to proceed, as finding another technician would have meant another day's delay. Upon arrival, the technician quoted a replacement of the **run capacitor and fan motor**. After some discussion, he admitted the motor was still functioning, though it had resistance. I instructed him to only replace the **capacitor**. However, instead of installing the specified rated capacitor, he installed a **Turbo 200 universal capacitor**, which I later discovered costs about **$80 on Amazon**, yet I was charged **$440** for it. The *$110 service fee** was also added, bringing the total to over **$550 for just a capacitor replacement**--a cost that seems highly inflated. The service was completed on **Tuesday, June 11**. Unfortunately, by **Sunday evening**, my tenant reported that the **same issue recurred**. I contacted Ideal again, and this time the technician quoted me over **$1,000 to replace the fan motor**, without giving me a confident explanation of the diagnosis. At this point, I decided to call a **different local A/C technician**, who quickly identified the root cause of the problem. He found that the **Turbo 200 capacitor was supplying too much power**, which caused the **double pole contactor to blow out and cables to burn**. He shared pictures with me as evidence (which I can provide upon request). The new technician replaced the **run capacitor**, the **double pole contactor**, and also installed a **compressor start kit** (as an optional protective measure). He charged me **$400 for parts and labor**, and the A/C has been working well since. In hindsight, I regret not calling this technician sooner. I could have saved over **$550** and avoided several days of discomfort for my tenant in extreme heat. Here is the exact diagnostic message from the second technician: --- **Diagnostics:** "Unit double pole contactor is blown out. System run cap is no good anymore as well. It has a universal run cap that pulls too much power and burns out components. Compressor is not grounded. Unit is repairable." **Recommended Repairs:** * Replace Dual Run Capacitor * Replace Double Pole Contactor * Install Compressor Start Kit (to protect compressor on startup) --- I hope this feedback is taken seriously, as I believe the original service was overpriced, improperly executed, and failed to address the issue, ultimately creating further damage. -Suresh Lalwani P.S: I can share before picture showing the issue caused by work done by Ideal. read more

My AC unit is 30 years old and it's time to replace it. I contacted couple companies and Ideal Air responded immediately and stopped by to do estimation. They gave me couple options to install new AC units. Price is reasonable and they found rebate for me by APS. They took whole day to remove old unit and install new one. Great company to deal with. read more

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My house is 75 years old and poorly insulated, which means I am hot all summer long and cold all winter. The worst room is our master bedroom, which is where we spend 1/3 of our time! Our main AC unit is 5 years old and the ductwork has been adjusted to improve airflow throughout the home. We've installed new windows and added as much insulation as our attic will hold, but it's impossible to compensate for poor construction. After 3 years in the house, we were fed up and ready to do something to make our master bedroom more comfortable. Enter Ideal Air, my new favorite company. I realized that our best option to cool down our master bedroom was to install a ductless mini split AC unit so I reached out to a couple companies for quotes. Out of the four quotes I received, Ideal Air provided the best option. They weren't the cheapest, but the quote they gave was incredibly thorough, the salesman Wes was patient with my questions, and the zero-interest financing option was an added bonus! We decided to go with a mid-range Mitsubishi unit. Once we decided to move forward, our install was scheduled within 48 hours - awesome! We were so impressed with the work done by our installers Cristian and Brandon. The two of them were on-site for over 9 hours completing the job. They kept the interior workspace clean, covering all our furniture and carpets with plastic. The exterior patio was swept when all work was complete, and they took all their trash with them. Cristian and Brandon were super professional and friendly (even when my dogs were barking non-stop at them!!), and they made the whole install experience easy and pleasant. It's been 5 days since our mini split AC unit was installed and I couldn't be happier. Our master bedroom is so cold now - such a treat compared to how it was before! I'm thrilled that we will be cool and comfortable all summer, and I'm looking forward to staying warm this winter! Thanks Ideal Air!! Thank you Wes, Cristian and Brandon!! read more

Ideal installed our unit originally several years ago. They were referred to me by some neighbors. Had our annual inspection this morning with tech Daniel. He could not have been more exceptional. Daniel is friendly , communicative, informative and caring. Because of his thorough inspection he found some issues that need addressing. Ideal will handle the follow up. From the onset years ago, my experience with everyone at Ideal has always been excellent. I recommend them without reservations and hope they appreciate how fortunate they are to have Daniel as their representative. Don't lose him! Bob H. read more

I hardly post any reviews but had such a good experience with these guys that I felt the need to do so. After realizing our 20+ yr old split HVAC system was finally starting to fail us and was not worthy of the high repair bill we were quoted we started shopping around for a new unit and eventually met with about 6 different companies for estimates. Given the prices for HVAC systems I was a bit anxious about going through this process not having any experience with this. Ideal Air was one of the first companies we met with due to their exemplary reviews and their rep Ryan came and answered all our questions and laid out the options based on our parameters budget etc. He was very informative and knowledgeable and provided us with a lot of good information and was very accessible through out the process. At no point did we have anyone apply pressure or scare tactics to entice us. After meeting with all the other various reps we ended up going back to Ideal Air as they had the best combination of price and brands that we wanted as well as experience and knowledge, the fact that they are locally owned and run is also a plus. The installers arrived at 0700 on the agreed upon day and were done installing everything around 3p that same day. This crew was professional and efficient and everything was completed as expected and the clean up was thorough. We had some minor issues with the thermostat settings the first couple days but we were able to resolve the matter with a phone call with one of their techs. Their office staff has been responsive and pleasant during all our interactions and I have already recommended them to a couple of acquaintances. We are thrilled with our new AC as the improved comfort level and reduced noise levels are already very apparent, thanks. read more

Ideal Air Conditioning and Insulation - Neat new air handler. - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

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Ideal was very responsive and friendly. However, they are not equipped to handle small jobs apparently. Their minimum for insolation was more than my budget would allow. read more

Power outage took out one of my AC's panels and Ideal Air came to rescue. They sent Tae, a true professional, who identified the issue and fixed it in a timely manner. Tae is very knowledgeable, respectful and thoughtful, with a can-do attitude. As a technician, he is 5-star, no doubt. As for the company, they delivered as promised. The technician was here right on time for an emergency call, with all necessary parts loaded in the truck, so I can't ask for more on that. The only issue I have with Ideal Air as a company is the service package they are trying to sell. Tae tried to sell it, which is fine. I get it, the company is trying to do business, nothing wrong with that. Then someone else from the office called me, tried to sell it again, but this time with bad information and that rub me the wrong way. The lady on the phone tried to sell their service package so bad to the point that she had to make up some story that's not true - "Home warranty service do not cover AC issues during summer time" - This is a misleading statement. The truth is Home Warranty service does cover AC issues even during summertime, but AC companies are reluctant to take those home warranty service calls if there are other non-warranty business deals outstanding. Home warranty pays those AC companies at a discounted fee, which might work during wintertime but won't work during hot summertime simply because some (but not all) AC companies just won't look at it as a priority. AC companies are busy rescuing people, and they don't need to take discount fee, supply and demand, go figure. And no, if you are math person then you will quickly see that Ideal Air's service package won't make financial sense too. It may work if you are poor at budgeting and need to make monthly payment to cover unexpected AC issues, but you are simply paying more out of your pocket due to discipline failure. Will I recommend this company to my family members? Absolutely! Sending top-notch, qualified technician ASAP, and making sure they are fully loaded with supplies, you can't beat that. But think twice before signing up for their service package. Do your homework. read more

quick to get out to my property and shared a wealth of information about the air conditioning world without any hard selling. also made me question another eval/ estimate I had received. it's rough out there for us people trying to figure out who to trust with our hard earned money that is worth less every day. I would call these guys again! read more

We have had Ideal at both our house and office and they have been phenomenal every time! They are quick to help, gave us different options for what we needed, and their guys are always super helpful and professional. We will definitely be using them again!! read more

Ideal Air replaced our ac unit and redid our ductwork and insulation and we couldn't be happier. They were super clean and efficient, even with us raising our lowered ceiling soffit in the hallway. They assisted us with the SRP rebate process as well. We cant say enough about how easy they made the entire process. Each and every employee we interacted with was courteous and exceptionally knowledgeable. They were the most expensive contractor we interviewed but it was money well spent. read more

Ideal Air Conditioning and Insulation - Thermostat technology to control 4 zones in our house to be different temperatures - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

We had another company come out and didn't trust the diagnosis. Thankfully, Matt is experienced and knowledgeable. He was able to give us a much better option than the first company we called. Matt came out quickly, the price was right and the service was excellent. Would absolutely recommend. read more

They called and arrived before the time frame they estimated. Nixa the technician was very knowledgeable and answered my questions. I highly recommend this company. read more

Spoke to at least 8 companies. Seems that if your AC dies in June they think you're going to do anything here in AZ. Ideal air is Superior to all. Ryan was on it that night asking for window measurements then next morning was in the attic measuring and checking duct work at no cost. Did tests on air pressure in and out to ducts. Elaine at front desk was personal and accommodating. I ended up with a Top brand at $2000 less than competition. Zach the installer is a perfectionist. Top quality company. I felt in good hands throughout the process. I am critical and fussy. Spent 3 wasted days HOT, waiting on a firm quote from the Wolf gang and other companies. Don't waste your time on the others crap and price gouging . read more

This was a great experience. Nixa explained everything to me. This was an unit check up with no up selling. I do recommend them.​

Annual service check up on the Unit we purchased approximately 7 years ago. Daniel McSwan provided amazing service and one of the reasons why Ideal has earned a customer for life. They exceeded my expectations every time they came out. Both Technician and office staff have always communicated well and provided exceptional customer service and well worth the investment. read more

My AC broke down and the evil HOA Planned Development Services wouldn't do anything to help me so I called a lot of places and Ideal was the only place that could fix my air con on the same day. I also found out that there's a bunch of HVAC services that don't have ladders since my air con unit is on the roof (I live on the second floor). They were able to get up on my roof. I think it's great that the company sends a profile of the person coming over which shows they're people focused. I needed a new thermostat since the one I was using wasn't as reliable. He came in and upgraded and installed a new thermostat and went up to my roof and fixed the issue up there. I haven't had issues for months so I'm glad for the service. To have both of these fixed cost me $865 in total. Note that all of these places have a diagnostic/coming out to your house fee. With all the people I called, I found a range of $59-$175. This place costs $97 for the diagnostic. read more

I was very impressed with the fast response time, considering how critical a/c is this time of year. Upon arrival, a photo was sent so I knew who I should be expecting- that was nice. Daniel was very good at diagnosing the problem, and even spent the extra time necessary to have my a/c up and running again the same day, as it was not an easy fix! He made a point of giving me a number I could call if I had questions or issues in the future. Thank you so much for helping quickly when my a/c unexpectedly went out! read more

Just as summer is coming on here in Phoenix we decided to re-insulate our attic, which hadn't been touched for decades. It turned out there were sections with only minimal insulation, down to R4. Eric Arreola led the crew from Ideal Air and now it's R39 throughout! They did a great job for a reasonable price and we couldn't be happier. They also installed a new highly efficient HVAC in 2023. I recommend Ideal Air for anyone needing AC or insulation! read more

Called ideal air conditioning after finding their business on Yelp and saw that they had a great reputation. They definitely held up to their positive reviews. My air conditioner didn't seem to be working properly and it would run for hours and hours and wouldn't cool the house down. I spoke with one of their representatives in the morning and they were able to work something out with my schedule to where a tech could come out at my preferred time. Matt was my tech and he did a great job explaining what the issue was and was helpful when I asked him a bunch of questions. After the diagnosis, turns out my motor on the ac unit was old and not working properly so Matt gave me the pricing and had the motor replaced within 45 minutes. Overall had a really great experience with this company and would absolutely recommend them for your ac needs. read more

The Ideal Air team was fantastic from start to finish. In the Arizona heat, AC is essential, and the Ideal Air team was responsive, punctual, and attentive. They quickly worked to target the issue at hand, communicated the best course of action to remedy my AC unit, didn't try to unnecessarily upsell or take advantage, and quickly restored AC to operational excellence. As a small business entity myself, treating a customer the way you wish to be treated is supreme, and when your AC isn't working in 110-degree heat, no one wants to feel at the mercy of a company that is focused on turning-and-burning for the dollars. I'd recommend Ideal Air for emergency needs, and will definitely have them return for regular maintenance in the future. My very HOT dogs and I thank you for the attentiveness and effort to keep us cool this summer!! read more

Ideal Air Conditioning and Insulation - A HOT doggo!! - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

Everything went well. Daniel, the service tech, is extremely knowledgeable. He explains everything clearly and makes sure the customer understands before proceeding. This company also did attic insulation last year. The estimator was great, plus he is a Milwaukee Brewers fan. The crew who came out to do the insulation installation were thorough, organized, on time and kept me advised through the entire process. This company is everything you want when you contact a business. read more

AMAZING AMAZING AMAZING! If I could give 10 stars I would! I hired a contractor to build a recording studio in my garage. There were multiple issues with the build, but the biggest issue was the installation of the Samsung mini-split. The unit wouldn't keep the room cool (especially on hot days) even though it was brand new. When I called Ideal Air Conditioning for help, Chris came out to troubleshoot the existing unit. He found multiple leaks and gave me a variety of options to repair/replace. Ultimately, I decided to swap out the wall mounted mini split for a single cassette ceiling AC (less intrusive for my space). The team at Ideal was a breath of fresh air. When I let Chris know I was leaning towards a full replacement, he sent out an auditor (also named Chris and who was just as amazing) to ensure the unit would fit properly in the space. The day of the installation, Chris and his team arrived right on time. They took painstaking efforts to wrap and protect all of my equipment and left the studio spotless. The installation went great and the room is cooling perfectly. The additional insulation they added in my ceiling has also been a game changer. The quality of work is top notch - I just wish I would have hired them in the first place!! Huge thank you to both Chris', Elena, Maxine and the entire team at Ideal Air. I'm a very happy customer, can't recommend them highly enough! read more

Ideal Air Conditioning and Insulation - Recording studio with single cassette ceiling air conditioner. - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

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Matthew was just out for a winter maintenance check. He was prompt (and always nice to get that heads up when the technician is on the way-thanks!), thorough, and pleasant. Thankfully no repair needed, just a check on a young system. We recommend and would use again. read more

I did not use them in service, because they charges double of what other AC companies charges for diagnostic, they asked for $195 for diagnostic, that is too much, I found some AC co. does free diagnostic, or at least wave the diagnostic if a repair is needed. read more

Very professional technicians. They quoted me a fair price and did the job right. I hate when AC companies try to sell me stuff I don't need or overcharge for simple services. Ideal AC did not do that. read more

I don't do reviews often but I had such a great experience with Ideal Air Conditioning and Insulation. It's super hot and the office staff and the entire team was super helpful and exceeded your expectations. Usually I get frustrated dealing with people when all I want is cool air during the AZ summer. Thank you all again! My cat is definitely happy read more

Ideal Air Conditioning and Insulation - Bleu is such a cooler happier camper! - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

I cannot recommend Ideal Air enough! From start to finish, working with this team has been an incredible experience. We originally reached out to get a second opinion based on an independent energy audit we had completed. Ryan came out to provide his perspective and was incredibly professional, prompt, and communicative. He spent time reviewing the report we sent over ahead of time before doing his own assessment. Once he was finished, he discussed recommendations based on the practicality of the fixes, essentially ranking the items by best bang for the buck. Once we decided to go with the team for our insulation work as well as a HVAC replacement, I was pleasantly surprised by how organized their process was. During the installation itself, the crew was efficient, respectful, and so professional. I'm incredibly pleased with the work that was done, the overall cost of the work, as well as the knowledge of the team. One last comment - I did quite a bit of shopping around before deciding to go with Ideal Air and let me say that these guys really are different than the rest. I can't recommend the team enough! read more

A/C went out at my rental property last night around 10pm. I reached out to Ideal Air Conditioning this morning and they were at my house by noon and got it up and running by 1pm. My tenants are so happy and I'm so grateful!!!! read more

We are so incredibly happy with our experience with Ideal. We renovated our 1954 ranch style block home about 1.5 years ago, which included adding all new ducting and new AC unit. Ideal did not do that work, our general contractor did. We noticed when we moved back in that the AC was VERY loud. Well, then we didn't use it from November - April and forgot about the noise. We turned on our AC again for this summer and were blown away by how loud it was. We had to turn on captions on the TV because it was so loud and it was really affecting our quality of life. I couldn't even hear my husband talking if he was 6 ft from me. We decided to call Ideal to come take a look. They were very quick to send a tech out who pretty quickly diagnosed our issue as a high static pressure problem - essentially, our new AC unit was way too powerful for the one air return vent we had and it was like our AC unit was trying to drink an extra thick milkshake through a straw to get air returned. We then had the audit/sales guy come out who confirmed the problem as well as some additional technical stuff I don't remember. He presented us with 3 solutions at different price points, which I really appreciated. The no interest financing option allowed us to get this project done ASAP. The work crew arrived right on time and provided us two phone calls on their way - which seems like not a lot to ask for but wow so refreshing! The crew got along great and went right to work. We could hear them problem solving as they figured out how the heck to fix all our issues and install a second air return while navigating a small old 1950s attic with zero crawl space. The guys managed to fix our issues and install a second air return and we literally can barely even tell our AC is on now. We went from jet engine comparable noise to barely any noise. So thankful for this competent company and for how quick and creatively they were able to solve our problem! read more

Performed annual maintenance on AC unit. Was told just needed one little part. Ended up with nearly $900 bill for "recommended replacements parts! Don't feel it was worth $900 for 2 parts available online for $65 each. Will be researching more options. read more

Wow, start to finish this company is impressive. They are reliable, on-time, and trustworthy. We had Ideal Energy come over and perform an energy audit on our house and we knew we had a ductwork/balance issue with our house. The quote for the work was clear and concise. The day of the project they finished on time and cleaned up everything. Ideal replaced all the ductwork in our house and the airflow issues are completely fixed. The best part was every employee that I interacted with was friendly and professional! Call this company, you won't be disappointed! read more

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I returned home from a trip the other night to find my AC unit was only blowing hot air. After frantically requesting several AC repair quotes from different companies, I decided to go with Ideal Air due to their early availability and fair pricing. The technician, Ryan, came out the next morning and was friendly and knowledgeable. He educated me on the problem and repaired my unit in under 30 minutes! I also scheduled another appointment for him to come back in two weeks and service my older unit. Thanks again for saving the day! read more

My AC stopped blowing cool air Saturday night. The warranty company was contacted immediately. I followed up with them at least twice a day, and as of Tuesday, they asked me to be patient and offered me a fan in the meantime..in 110-degree weather. Despicable Unbelievable. I reached out through Yelp, and Elaine from Ideal Air Conditioning and Insulation contacted me and was able to get me an appointment the same day, 2 hours later. Technician Matthew was there, diagnosed the issue, and repaired my AC on the spot. He was terrific... super friendly (he petted my overly aggressively friendly cat) and very professional. I made contact with them at 1:20pm, and by 5pm, my ac was up and running. The reviews are legit... exceptional company and exceptional service read more

We were very happy with Ideal and highly recommend them! In fact, we already have-twice!! They're very trustworthy and professional.

So did the work they got done worked? It seems like it. But combined with other fixes in the house it's hard to pinpoint the effect. They were a bit of a mess. It seems the auditor and the install/work crew don't communicate very well. On paper it said something but then they said you were not charged for it so they need to remove what they just installed. But because it was on paper they partially honored it. They seem to oversell things to just fall short when the time comes. In other words make sure the auditor you get puts everything in paper. Such as follow up to your installs etc. If there is work to be done make sure it's written. The company did make us feel like you came second if another big job came up that paid more basically, which means rescheduling. Again, make sure it's all on paper. read more