Matt did a great job diagnosing the problem, very friendly and personable. Had a new unit installed and the guys did a great job! Very happy with it. read more

First time with Ideal A/C. CJ Poole was amazing. Was able to explain things in detail and gave a lot of advice for helping with my A/C systems longevity. He was very knowledgeable and just a really nice person. read more

When I tell you that these guys are fast, I really mean like lightning fast! They started at 6:30 am and the work was completed before noon! New duct work, new vents, new rooftop a/c unit, new thermostat! Our unit is working extremely well and is very quiet! Cristian Zamora and his crew were extremely friendly, professional, and knowledgeable. They answered so many questions for us! read more

These are the highest level and most caring professionals in air-conditioning that I have ever met and used. Every tech there is great, but Matthew is fantastic. I would recommend them at any time' read more

The response on a weekend was fast and the technician diagnosed the problem in 20 minutes. Great service and professional skillset. He completed the repair in less than an hour from arrival. Only one issue: this outfit is expensive! The part that failed was the capacitor on our Trane heat pump. The tech had a generic for the part on the truck. He quoted me $400 for a $30 part on Amazon - the OEM part was $45. I would have been happy to pay 3 or 4 times the Amazon price for a part in stock, but $400? The $200 labor charge I could justify for a 2-hr. response time on the weekend. I feel taken advantage of on the part price... In today's world where all these parts are a quick look-up online, you would think they would be more careful about getting their pricing right. I had asked for an invoice, or card receipt and still do not have it. Hopefully, by the next office day, they will send the receipt detail for the $609 charge. read more

Outstanding work. Nixa came out to work on my AC and was able to get it back up and running. She came out on a Saturday morning and was able to diagnose the problem but couldn't get the part until Monday. She came back out on Monday and replaced the furnace board to get my AC back up and running within 30 minutes of her arrival. Very happy with her work. read more

I made it very clear to them that the home was a rental and I was going to pay for the inspection of the duct work. Went back and forth starting on Friday. I was told someone from the correct team would be reaching out to me as I did provide my email address and phone number. How do they respond on Tuesday, Yelp and not the email address I provided. I am not asking them or any of the other businesses that responded to do any work. Simply inspect and provide photos. The realtor agreed to this. Based on the whole experience, this company does not understand communication and comprehension of that communication. I declined other businesses based on the initial interaction with them. A decision I am now regretting. If a business can't get the steps correct from the start, what can they get correct? First impressions need to be followed up with consistency. No phone call or email though they requested the information. I did not trust the reviews given as one never should. Live and learn. I won't use yelp again for assistance as they offered a bunch of no name businesses looking for business. The responses were all AI responses and the reviews are people that are friends, relatives and so on. Maybe a few true reviews but you have to go by instinct. Update - I would not use this company. One of the "owners" called me and tried to convince me of the why's and what nots that took place. Said she would call me back after taking her dog to the vet. If you look at my social media, I am all about the animals. Several hours later, no call and to find Elena has no HVACR experience. I was played the fool but not moving forward. Elaine and Elena are one in the same. I will go with a company with real reviews by real customers and take it from there. read more

I requested a maintenence check on our unit. Nixaelen was the technician. I received details on when she would arrive. She was on time, friendly, efficient and took the time to explain everything she found. She explained how things could be improved and I was provided estimates for the additional work if I wanted to have it done. No hard sell on those from the tech or the company, which I appreciated. Would definitely use them again. read more

David C. Was our rep. He was awesome very personable and good attitude. He was a fast worker and we would definitely recommend him. He saved the day read more

Last year I replaced my home's A/C and had all the ductwork redone. Ideal Air was one of the bids I received for the work, and they were the outstanding choice for me, both in terms of price and their proposal. Ideal Air did a great job creating and executing the redesign of my home's heating and cooling system. I'm so glad I did! I don't hear my son laughing with his online friends in the middle of the night any more nor does he hear me, plus the temperature across the entire house is more even now. Just recently I had the system serviced (twice a year) by a great tech, David Clore. He was so helpful explaining exactly what he did and saw and any steps I needed to take before my next service in August. read more

Owner Alex is extremely unprofessional and engages in unethical business practice to gaslight customers; seeking out customers to take advantage of. Shoddy workmanship and absolutely does not stand behind their work. Never honored the maintenance commitments of my purchase. Refused to address issues related to the poor quality installation which is falling apart after less than 3 years. Never accepted responsibility for installation issues from the start but instead blamed the customer. Characterized me as difficult for expecting professional installation and honoring the purchase contract. A $18,000 contract! And the gaslighting/DISRESPECT. Not sure how this company has such high reviews. Maybe he provides decent service to a certain kind of customer rather than treating all customers in a respectful and professional manner assuring all have a good experience. read more

Ideal - I was told that the electrical is incorrect for the type of system Ideal installed. Gaslight response. - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

Since we returned from a long trip, we noticed our AC unit was somehow losing its connecting to the thermostat and temps would rise dramatically. Long story short, they sent their best 'problem solver' and while it took an entire day to figure out the odd wiring issue and a failing controller board for the zoning device, they did figure it out. They ordered the parts, which arrived in just a few days, and everything is working beautifully now. We really appreciate their attention to detail - and especially Daniel M, as he solved a super complicated problem for us!!! read more

Matthew was awesome! Very professional and very nice. Explained what happened and what he'll do

Great communication and excellent service! Thanks to David for the recent maintenance and the whole team from scheduling, service and maintenance is always professional and wonderful to work with. read more

Matthew and Robert came today for our annual AC tuneup. I received a call and a text to let me know they were en route. They were able to address any questions I had and make suggestions on upgrades and other services available. I would recommend Ideal Air because of their competitive pricing and professional technicians. read more

David came out this week and did our regular servicing. He was super detailed and found some issues that would've caused us problems in a few months in the summer. I loved how he provided photos of my unit so I had peace of mind that everything that needed to be addressed was addressed. I've used these guys for years, fantastic service! read more

The service inspector was polite and thorough. Recommendations were reasonable and appreciated.

I highly recommend Ideal Air, Matthew, was great in explaining everything that was going on with my AC unit and very pleasant to work with and I can trust this company. read more

Great service, nice people. CJ was my tech. He found problems that needed immediate attention.

If I could give more than 5 stars, I would! Ideal Air Conditioning and Insulation is hands down one of the BEST small businesses I've ever had the pleasure of working with. From start to finish, the entire experience was nothing short of phenomenal. Elaine and Dainiel M. were absolute rockstars. Not only are they incredibly knowledgeable and professional, but they genuinely care about their customers. They took their time walking me through every step of the process, answering all my questions with patience and transparency. You can tell right away that this isn't just a job for them they take real pride in the quality of their work. What stood out the most was how thorough they were. They didn't just breeze through the job to get it done; they made sure every detail was handled with precision and care. They treated my small business like it was their own, and that level of respect and dedication is so rare these days. You don't find service like this often. Ideal Air is the kind of business you want in your corner honest, hardworking, and deeply committed to doing things right the first time. I can't recommend them enough. Seriously, if you need HVAC or insulation work done, don't even think twice. Call Ideal Air. Elaine and Dainiel will take amazing care of you! read more

Ideal - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

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I had a new A/C installed by ideal. They sent over two outstanding installers Eric Arreola & Brando Gonzalez. They were very professional and used a lot of care installing the new unit. Before they departed they made sure all the operations of the unit were in order . Awesome techs read more

Unfortunately our 16 year old air conditioner units were approaching the end of life despite several recent summer repairs, and the south facing rooms were extremely hot during the summer despite window shades. After obtaining a few insulation evaluations it was clear the home also could use more insulation due to contraction of old attic cellulose, plus new a/c units. Although we have had great service from other air conditioner companies we decided to go with Ideal based on the listing on the manufacturer's web site of local installation companies trained and certified for installation of our brand, plus their experience with insulation, and excellent reviews. We contacted Ideal and Ryan came out for a site visit, spent a lot of time answering questions, did not appear rushed, provided quotes including rebate discounts for several options and followed up with us. We decided to opt for the new a/c system and bringing our insulation to meet the R38 standard. Cristian Z and his excellent team removed the old units and installed the new heat pumps with environmentally friendly refrigerant, and installed new attic exchangers, over two days. Cellulose insulation was added on a third day. As mentioned in other reviews, the cost was expensive, especially because of the units we chose, but the work was extremely professional done by an obviously experienced and personable team who used modern equipment to protect the outside units from the extreme sunshine, heat and surge protection. They made necessary changes to the circuit box going over the changes at the end. Cristian took time to go over management of the units using our thermostats. It's a fact of life that in order to live in the Phoenix area good air conditioning and insulation are needed in the summers. My experience with Ideal for installation of new air conditioning units, and insulation, was excellent supporting the numerous other five star reviews. Obviously each situation will vary depending on budget and needs, but if your a/c is in need of replacement the team from Ideal that installed our new higher tech units demonstrated why they have such great reviews and are listed as recommended installers by our manufacturer. I highly recommend Ideal Air Conditioning and Insulation. read more

Been a very satisfied customer for many years. Professional, efficient, knowledgeable staff and top quality service. Matt Burden has been our tech for the past few years and is stellar. We've used Ideal for new installs, upgrades , general equipment service and all have been great. read more

Your first contact is likely with Elaine @ the office: friendly, courteous and helpful :-) So are their techs: Matt and Nixa have both been to my home "to take care of business"; which they did with professional efficiency. I would strongly recommend IDEAL AIR for your HVAC installation and/or maintenance needs. My unit is now equipped with a new battery and Inrush Kit which reduces the amount of time it takes my 10 year-old Trane AC to start...Cool! :-) read more

Love our AC from Ideal!! Keeps our home nice and cool! Never fun when your AC goes out. Happy we got Ideal to get the job done when we needed it! read more

Ideal - Air conditioning unit - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

David did a great job installing my soft start system. Fast and efficient. Great customer service!

5 Stars to David Coyle. He was very professional throughout the maintenance work on my Bosch heat pump and I finally understand Merv ratings and filter change frequency. Dave then earned extra credit by retrieving my dog after he escaped during a Fed Ex delivery. Thanks, Dave I hope to see you again. read more

Ideal Air Conditioning is very professional, efficient, knowledgeable and great service. Nixaelen was my technician. She came over for a routine check of my air conditioner. She was on time, very friendly and knowledgeable. She did a thorough inspection and found problems with my air conditioner, which was no doubt, due to its age. She was able to explain what the system needed in terms I could understand and was very thorough. Thank you very much for your and your staff's efficiency. Received the estimate and pictures by email, in no time at all. Great work. Yes! I would refer your business to others! read more

While remodeling our home and preparing for the arrival of a newborn in the middle of winter, we urgently needed a high-quality heating and cooling solution. The ideal crew showed up and had everything up and running in no time. They were incredibly professional--carefully masking off the work areas and thoroughly cleaning up after the job was complete. It was a seamless, stress-free experience during a time when we truly needed things to go right. read more

Ideal - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

I can't say enough great kudos for the team at Ideal! Our AC died as in dead. We got a great quote with attention to details that other companies couldn't provide. They shared more about the efficiency of the unit to be installed than any other company with whom we spoke. You can't go wrong with this family operated business and know that they stand behind their work. Everyone at Ideal is knowledgeable of the products and services they provide. We have since sent friends and neighbors to them for their heating and coolin needs. Our next project may include insulation... stand by! :) read more

Always appreciate the knowledgeable and professional service given by your technicians. David Clore exemplified those qualities and was very helpful in our understanding of both our units, their current conditions and what to expect in the future - ie, what to do next to keep things running smoothly. Appreciate the confidence in our systems before the summer. Thank you. read more

I had a tech come out to inspect my AC unit, he told me the drain needed to be redone and the air fins needed to be cleaned. I accepted. I'm not sure what he did, now my AC drips constantly from the condensation and my lower level ducts don't send out very much air, I didn't have this problem before this company "fixed" my unit. This was not worth the price. Update: The company sent out the tech again to make sure everything was working properly. He stated his readings were in the normal range and showed me. The reason I'm giving three stars is because I had another company come out to inspect my unit, they had normal readings also, but they found some issues that weren't found with this tech. For example, there is an opening in the unit that is sucking in outside air, causing hot air to be pulled in and dirtying the fins also. read more

Ideal Air is amazing and I would highly recommend!! We had a very expensive Lennox unit installed by a competitor 3 years ago and have had nothing but trouble from day one. We paid extra for the annual maintenance and each time they tried to sell us extras. This last time their "final test" flipped the main breaker and we were told the computer board on the unit blew and we need new. Coincidence? Frustrated with the crappy lack of customer service we contacted Idea Air from a friend's recommendation. They came out right away and Nixa, their tech, spent hours diagnosing, providing a detailed recommendation and cost estimate that was far less than the other company. Nixa was very detail oriented, knowledgeable and personable. Within days they were back out to install the necessary parts. No surprises, no upselling, no pressure! If you don't want BS, but do want an honest hard working company, Ideal Air should be your first call! ‍ read more

My house is 75 years old and poorly insulated, which means I am hot all summer long and cold all winter. The worst room is our master bedroom, which is where we spend 1/3 of our time! Our main AC unit is 5 years old and the ductwork has been adjusted to improve airflow throughout the home. We've installed new windows and added as much insulation as our attic will hold, but it's impossible to compensate for poor construction. After 3 years in the house, we were fed up and ready to do something to make our master bedroom more comfortable. Enter Ideal Air, my new favorite company. I realized that our best option to cool down our master bedroom was to install a ductless mini split AC unit so I reached out to a couple companies for quotes. Out of the four quotes I received, Ideal Air provided the best option. They weren't the cheapest, but the quote they gave was incredibly thorough, the salesman Wes was patient with my questions, and the zero-interest financing option was an added bonus! We decided to go with a mid-range Mitsubishi unit. Once we decided to move forward, our install was scheduled within 48 hours - awesome! We were so impressed with the work done by our installers Cristian and Brandon. The two of them were on-site for over 9 hours completing the job. They kept the interior workspace clean, covering all our furniture and carpets with plastic. The exterior patio was swept when all work was complete, and they took all their trash with them. Cristian and Brandon were super professional and friendly (even when my dogs were barking non-stop at them!!), and they made the whole install experience easy and pleasant. It's been 5 days since our mini split AC unit was installed and I couldn't be happier. Our master bedroom is so cold now - such a treat compared to how it was before! I'm thrilled that we will be cool and comfortable all summer, and I'm looking forward to staying warm this winter! Thanks Ideal Air!! Thank you Wes, Cristian and Brandon!! read more

Subject: Concern Regarding Recent A/C Repair Service - Poor Workmanship and Overcharging I'm writing to formally share my experience with a recent service from Ideal air conditioning, which left me disappointed and caused significant inconvenience to my tenant. My A/C unit had stopped working, and I contacted Ideal Air Conditioning for service. I was initially told that there would be **no service charge**, which I later learned was a communication error. When the technician called the next day, he stated that the unit needed to be **replaced**, but I clarified that it only needed **repair**. Due to your scheduling limitations, I had already lost a full day without A/C, and my tenant was understandably frustrated in the Arizona heat. At this point, I was told there would be a **\$110 service call fee**, but I had no choice but to proceed, as finding another technician would have meant another day's delay. Upon arrival, the technician quoted a replacement of the **run capacitor and fan motor**. After some discussion, he admitted the motor was still functioning, though it had resistance. I instructed him to only replace the **capacitor**. However, instead of installing the specified rated capacitor, he installed a **Turbo 200 universal capacitor**, which I later discovered costs about **$80 on Amazon**, yet I was charged **$440** for it. The *$110 service fee** was also added, bringing the total to over **$550 for just a capacitor replacement**--a cost that seems highly inflated. The service was completed on **Tuesday, June 11**. Unfortunately, by **Sunday evening**, my tenant reported that the **same issue recurred**. I contacted Ideal again, and this time the technician quoted me over **$1,000 to replace the fan motor**, without giving me a confident explanation of the diagnosis. At this point, I decided to call a **different local A/C technician**, who quickly identified the root cause of the problem. He found that the **Turbo 200 capacitor was supplying too much power**, which caused the **double pole contactor to blow out and cables to burn**. He shared pictures with me as evidence (which I can provide upon request). The new technician replaced the **run capacitor**, the **double pole contactor**, and also installed a **compressor start kit** (as an optional protective measure). He charged me **$400 for parts and labor**, and the A/C has been working well since. In hindsight, I regret not calling this technician sooner. I could have saved over **$550** and avoided several days of discomfort for my tenant in extreme heat. Here is the exact diagnostic message from the second technician: --- **Diagnostics:** "Unit double pole contactor is blown out. System run cap is no good anymore as well. It has a universal run cap that pulls too much power and burns out components. Compressor is not grounded. Unit is repairable." **Recommended Repairs:** * Replace Dual Run Capacitor * Replace Double Pole Contactor * Install Compressor Start Kit (to protect compressor on startup) --- I hope this feedback is taken seriously, as I believe the original service was overpriced, improperly executed, and failed to address the issue, ultimately creating further damage. -Suresh Lalwani P.S: I can share before picture showing the issue caused by work done by Ideal. read more

My AC unit is 30 years old and it's time to replace it. I contacted couple companies and Ideal Air responded immediately and stopped by to do estimation. They gave me couple options to install new AC units. Price is reasonable and they found rebate for me by APS. They took whole day to remove old unit and install new one. Great company to deal with. read more

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I could not be happier with service I received from this company. They were so great from initial inquiry to completing my service. I highly recommend them for all of your air conditioning needs! read more

I hardly post any reviews but had such a good experience with these guys that I felt the need to do so. After realizing our 20+ yr old split HVAC system was finally starting to fail us and was not worthy of the high repair bill we were quoted we started shopping around for a new unit and eventually met with about 6 different companies for estimates. Given the prices for HVAC systems I was a bit anxious about going through this process not having any experience with this. Ideal Air was one of the first companies we met with due to their exemplary reviews and their rep Ryan came and answered all our questions and laid out the options based on our parameters budget etc. He was very informative and knowledgeable and provided us with a lot of good information and was very accessible through out the process. At no point did we have anyone apply pressure or scare tactics to entice us. After meeting with all the other various reps we ended up going back to Ideal Air as they had the best combination of price and brands that we wanted as well as experience and knowledge, the fact that they are locally owned and run is also a plus. The installers arrived at 0700 on the agreed upon day and were done installing everything around 3p that same day. This crew was professional and efficient and everything was completed as expected and the clean up was thorough. We had some minor issues with the thermostat settings the first couple days but we were able to resolve the matter with a phone call with one of their techs. Their office staff has been responsive and pleasant during all our interactions and I have already recommended them to a couple of acquaintances. We are thrilled with our new AC as the improved comfort level and reduced noise levels are already very apparent, thanks. read more

Ideal - Neat new air handler. - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

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Ideal installed our unit originally several years ago. They were referred to me by some neighbors. Had our annual inspection this morning with tech Daniel. He could not have been more exceptional. Daniel is friendly , communicative, informative and caring. Because of his thorough inspection he found some issues that need addressing. Ideal will handle the follow up. From the onset years ago, my experience with everyone at Ideal has always been excellent. I recommend them without reservations and hope they appreciate how fortunate they are to have Daniel as their representative. Don't lose him! Bob H. read more

Power outage took out one of my AC's panels and Ideal Air came to rescue. They sent Tae, a true professional, who identified the issue and fixed it in a timely manner. Tae is very knowledgeable, respectful and thoughtful, with a can-do attitude. As a technician, he is 5-star, no doubt. As for the company, they delivered as promised. The technician was here right on time for an emergency call, with all necessary parts loaded in the truck, so I can't ask for more on that. The only issue I have with Ideal Air as a company is the service package they are trying to sell. Tae tried to sell it, which is fine. I get it, the company is trying to do business, nothing wrong with that. Then someone else from the office called me, tried to sell it again, but this time with bad information and that rub me the wrong way. The lady on the phone tried to sell their service package so bad to the point that she had to make up some story that's not true - "Home warranty service do not cover AC issues during summer time" - This is a misleading statement. The truth is Home Warranty service does cover AC issues even during summertime, but AC companies are reluctant to take those home warranty service calls if there are other non-warranty business deals outstanding. Home warranty pays those AC companies at a discounted fee, which might work during wintertime but won't work during hot summertime simply because some (but not all) AC companies just won't look at it as a priority. AC companies are busy rescuing people, and they don't need to take discount fee, supply and demand, go figure. And no, if you are math person then you will quickly see that Ideal Air's service package won't make financial sense too. It may work if you are poor at budgeting and need to make monthly payment to cover unexpected AC issues, but you are simply paying more out of your pocket due to discipline failure. Will I recommend this company to my family members? Absolutely! Sending top-notch, qualified technician ASAP, and making sure they are fully loaded with supplies, you can't beat that. But think twice before signing up for their service package. Do your homework. read more