Alfred Vargas was prompt and did great work. Super nice guy and very efficient . I would recommend him for any AC RELATED work.

Quick response? Yes... Quality workmanship? Yes. Price? Oof... $1,500 to replace a bathroom fan? Bro... If you want your work done immediately by a qualified professional use these guys, but if you have time to shop around on price do it. These guys charge a premium... read more

Stay very very far away. I inherited this relationship based on a home I had purchased that, during inspection, had the HVAC cited as not blowing out cold air. The company sent someone out and let us know that the issue had been resolved. But...it wasn't. In fact, when the contractors arrived to work on the home, they too cited the EXACT same problem. So I called and they sent someone out to the home to fix it. But...the next day the same problem existed. So it was not fixed. Now I called up a THIRD time (remember, I just bought this home so I had no prior opinion on the service) and they scheduled an appointment for this past Monday. When I drove across town to the house we purchased- we are still living in the home we are leaving so there is 25 minutes drive between the two- and then called to see where the technician was, I was shocked to learn they (Parker & Sons) had NO record of the appointment. And thats after they sent me a text confirming it! But...there's more! They then scheduled a tech to come out ASAP and gave me an absurd 10-2pm window. I get it, that is their method and I'm not entitled so I said fine. They said they would call 30 minutes before the tech headed over. Well, the clock hit 1pm and I thought why not be proactive. I called, reached a dispatch, who then informed me that the tech was just cooling off and then heading to the home. So he should be there by 1:45. Well, I drove 25 minutes AGAIN across town only to have to call back b/c the clock read 2:04pm and nobody showed up. Again, the service rep sounded "shocked" yet this was two times in one day and my time was wasted for nothing. He looked into it and said the technician just decided to not show. Mind you, I have been sitting in a car while it's 118 outside. They promised me a supervisor would call and handle this. They promised someone would be there by 8am the next day. Well, in fact, someone did show up at 8:50 (not his fault was stuck in traffic) BUT, they had scheduled a DIFFERENT guy at 6am! Huh? Didn't I tell everyone I can't be there any earlier than 8am bc I have to drive over. Well when I tried to reach the dispatch, I kept getting an answering service. And they have a comically bad AI agent named Lacey that can do nothing to help. Oh, and the supervisor who was supposed to call...crickets. The tech finally did arrive and they are hopeful they can remedy the problem...tomorrow. Well, we move in tomorrow and I have been trying to get this sorted out since July 7th!!! So frustrated is clearly an understatement. I think the better word is baffled how anyone can do business this way. read more

For full disclosure, they came once to my house, for that service, I rate zero stars. They should be coming today to hopefully find a fix. Originally, I noticed a water spot in my living room above my tv. they came to my residence on the 30th of June, and their expert tech probed the ceiling, and found ZERO moisture and was sure it was just an "overflow of the tub of our kid splashing" from upstairs, and due to his over 20 year experience he was sure of this. Here we are, a week later, and my ceiling is leaking into my tv, and entertainment center. My son noticed after a droplet landed on the tv. Now the ceiling is REALLY wet, and i guarantee more damage has occurred in the last week. So what now? This is going to be a much more costly issue......two weeks before my wedding. Very nice. read more

Parker & Sons - You can see his probe marks, and the water stain he claimed was not wet. - Plumbing Near Me - Phoenix, Arizona

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My most recent service call with them was to repaired water softener under warranty. Technician arrived on-time and did a great work. He checked many other things, was very pleasant and took his time to take care of the issue and other things such as home water pressure, RO system's water quality and backwash checkup. 10/10 for him and that service. After receiving an email about "How likely are you to recommend us to your friends", I gave them a 7 out of 10. I immediately got an email back to clarify why I gave them a 7. I sent a detailed email back stating that even though my recent experience was great, previous engagements were not positive and one actually caused more damage to my plumbing when they did maintenance. I received an email back with a long list of thanks, justifications and reasons why things happened. It looked very canned, so I put my email that I wrote to them in ChatGPT. It was almost 95% to 98% word-for-word response. A few things were changed here and there, but most (almost all) were AI-generated. My question is why does a company ask for feedback and then they put my feedback in ChatGPT and send me a response back? I don't know the reasoning behind this lazy and impersonal method of communication, but I dropped my rating for the company based on this experience which justified my response to them regarding my previous experiences. See attached for their email and ChatGPT's screenshot below. read more

Parker & Sons - Company response. - Plumbing Near Me - Phoenix, Arizona

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Reached out to Parker and Sons for simple install of fan and was blown off from 8-10 appointment that was scheduled and called to find out where our service tech was at and was told it was there busy time. I called and explained no one called us to tell us they were not coming. Bad business and for sure looking like your average Joe ! Update- To Parker and Sons, I found the lost appointment that could not be found ( See Pic of appointment) read more

Parker & Sons - Appointment - Plumbing Near Me - Phoenix, Arizona

I've thankfully not had many plumbing problems since moving to Phoenix, but when I do, I reach out to Parker and Sons. They just are more available than others and scheduling is a breeze online. In times of emergency which most pressing plumbing issues tend to be, it's nice to have a company with wide availability. Their work is reliable and trustworthy from my experience. Im sure they are not the cheapest or most specialized plumbers, but they're a good baseline. They'll continue to be my go-to plumbers m. read more

Chris Wagner worked on my unit when it was having some problems. His kind-hearted demeanor and knowledge of all things HVAC put my mind at ease. A pleasure to work with, thank you Chris. read more

I've been a member of the Parker & Sons Family Plan which is a anual fee and supposed to give me priority scheduling and discount pricing. Today I had an 8-10 am appointment window and today and it's past 12:30. They called around 10:00 am and said I was next and it shouldn't be long. If this is how you treat customers on the Family Plan, I hate to think of how the normal customers are treated. Doesn't feel at all like "Priority Scheduling" so I canceled my plan today and will not go back once this task is finished.... if they show up .. read more

Parker & Sons was the fourth company I called to my house to quote a new A/C system. I called them mostly because they advertise through Costco. The experience was just bizarre. Since I had already had three other companies quote the job within the same week, I had a good sense of what the work involved and roughly what it should cost. For starters, there is nothing unusual about the design of my home. Single story with 2 handlers in the attic and 2 units at the side of the house and my existing units are working, just getting old. But here's what happened. The first person from Parker & Sons showed up and wasn't able to give me a quote. He said he would have to talk to his boss about code compliance issues. He wanted to install a walkway in the attic. He wanted to install the new air handler in a totally different location. He also said there was no light near one of the units in the attic, even though there is a working light right next to each existing unit. Keep in mind, the other companies had already told me there were no code compliance issues. So he left and I had no quote. I called the office, and they sent out a "senior tech." He looked at the job and told me he couldn't fit a new air handler through the attic access panel. He then insisted that he wanted to look around my house for another attic access panel. I told him there is only one panel, and the other three companies had no problem using it. He repeated that he wanted to look around my house for another access panel. I told him I renovated my home six months ago, I know the house like the back of my hand, and I'm certain we only have one attic access door. He asked again. I said no, I would stake my mom's life on it. He asked again. I said no. Then he asked, "Are you saying we can't look around your house for another access panel to the attic?" At that point, I told him we were done with that conversation. Then he dropped the bomb and said it would cost around $50,000 to install two units. I told him that was over $10,000 more than the next highest quote and that he should leave. So that was my experience with Parker & Sons. Bizarre, frustrating, and not remotely competitive. read more

RIP OFF ALERT! we wanted a WIRED SMOKE ALARM installed in our garage. one story average house. Guess how much? $2000.00. TWO THOUSAND DOLLARS. wow!!! So i cancelled our membership. Another company installed it for us- for a whopping $300. THREE HUNDRED DOLLARS!!! $1700 difference!!! GOODBYE! read more

Parker & Sons - Proof of the quote - Plumbing Near Me - Phoenix, Arizona

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This is by FAR THE WORST COMPANY!!!! Do not use them you will regret it. I'm so upset! They did work for us 2 years ago and they said to keep warranties you must get check ups once a year! We have previously scheduled THREE check ups and EVERY SINGLE TIME THEY CANCEL! Not days or hours before, no they make you sit there 10am-2:30 and then cancel at 3 pm! EVERY SINGLE TIME! Never fails. Now I noticed in one of the vent they tore through my roof to build...... that the ceiling is bubbled. I asked my husband if we have a leak and the ceiling is mushy and obviously damaged with water damage! So we call this useless horrid company and they scheduled us today 10am-2:30 pm. And GUESS WHAT?!!! They canceled! My husband took the day off work and lost out on $$$. It is so unacceptable and I don't even know what to do! read more

While always "nice" they are way too pushy. You have to do this or that to get their deal and have no time to call around for second opinions. They also overcharge dramatically. For example, I needed a new water heater, they charged me DOUBLE and I was too desperate to know. But I just got a quote from a plumber for a new water heater (moving) and its half what I paid. I also got a full electrical panel replaced, who knows if I actually needed that or if they just wanted that fat portion. So dishonest, please for the love of yourself, stay away! read more

Very accommodating scheduling, they work with you if big repairs are needed. If you subscribe monthly, you'll have quick visits in a pinch.

Avoid Parker & Sons--Dishonest Service We've had issues with our two units since the day they were installed. Recently, one unit stopped cooling, and the Parker & Sons technician claimed we needed a brand-new $7,000 compressor. We decided to get a second opinion, and it turns out the unit just needed a simple cleaning. The second company got everything working perfectly for a fraction of the cost. To make matters worse, we already had a yearly service agreement with Parker & Sons that was supposed to include cleaning. Despite this, they tried to charge us over $500 to clean a drain line and $375 to clean the compressor. They are a complete rip-off. Save your money and stay away. read more

Dear Mr. Bingham, My wife and I have been Parker & Sons customers for years and have invested thousands of dollars in our home through the company, including our air-conditioning system, electrical panel, water softener, reverse osmosis system, and Family Plan membership. Unfortunately, our recent service experience was extremely disappointing. The technician diagnosed a refrigerant leak and repeatedly recommended replacing our air-conditioning system for $9,000-$13,000, while also telling us Parker & Sons had not installed our existing unit and that no Family Plan information could be found. After escalating the matter to a supervisor, we learned that Parker & Sons had in fact installed our system, our warranty was still valid, and the repair should have been covered under that warranty. As a result, what should have been a warranty repair was delayed, leaving us without proper air conditioning during Arizona summer temperatures while we waited for the issue to be corrected, which as of 1:00 pm today has still not been repaired (3 days) We understand that mistakes can happen, but we expected better communication, more accurate information, and greater respect as long-time customers. After reading other BBB reviews, I noticed experiences that sounded similar to ours, which made our situation even more concerning. I hope Parker & Sons reviews this experience and takes steps to ensure customers receive complete and accurate information before being presented with costly replacement options. read more

ALERT!!!! ALERT!!!: Air Conditioning Service 'Family Plan Member' here telling you that being a "PRIORITY" customer to Parker & Sons means stringing you along for more than 24 hours after providing TWO separate 4 hour windows (yesterday and today) to show up to fix an air conditioner that THEY serviced just two months ago. The Family Plan membership is JUST a ploy to keep you on the hook and NOT call another provider. Do NOT make the same mistake I did! WARNING!!!WARNING!!!- While Parker & Sons tries to publicly pretend they are a family owned business- THEY ARE ACTUALLY A PRIVATE EQUITY OWNED CRAP SHOW. (**I had to do some digging on this- because you know, waiting, and waiting, and waiting, and failure to show, then calling, and waiting and waiting some more-- I had some time!!) BUT they are owned by a Private Equity national home repair and maintenance conglomerate known as the Wrench Group, LLC. They are not owned by a local 'family' (anymore) and their practices and service levels seem to be directly in line with every other PE group I have professionally worked with or that I have patronized as a customer- THEY cut costs, cut service levels, screw employees/customers, raise costs, and up sell unnecessary crap. The fact that Parker & Sons is Private Equity (out of state) corporate owned clearly now explains my (and many other folks') negative experiences and poor ratings here and specifically why: --Their service actually SUCKS (***DON'T believe their Google reviews as they are obviously paying for that since Yelp reviews are all more consistent with actual experience.) --They charge well above other family owned companies for basic services --They up charge you for a service membership to call you a "priority/preferred" customer but don't actually prioritize you in ANY way- they just charge you more money. BACKGROUND: I called them at 11:50am on a Monday for an A/C repair after my unit suddenly died (4 year old unit that they have been 'servicing twice a year for a year or two now.) . They "prioritized me" and told me I would have a service tech out between 2-6pm. 6:15pm still NO service tech. No call. I had to call THEM to check status. Obviously home sourced rep answers with pots and family home noise in the background. They assure me SOMEONE will come out. Finally, a tech shows up at almost 8:00pm, JUST as a monsoon storm arrives. (Not his fault--HIRE MORE TECHS!!). Due to safety we decide to that he will call dispatch and they will call me between 7:30-8 to arrange someone to come out in their 8-10am service window. 8:15am, NO CALL. I call them- they tell me that they see my request and can have someone out between 10-2pm!! (**THIS IS THEIR TREATMENT OF A VIP/PRIORITY CUSTOMER- NOW 24 HOURS AND STILL NO TECH.) THEN- When I call to check status of things- they assure me someone will reach out 30 minutes prior to arriving in the 10-2pm window AND THEN (I kid you not) ATTEMPT to upsell me on the phone to have an Electrician come out and do a 'panel inspection'. (We had a new panel installed in conjunction with SRP 2 years ago!!!)- So I call out the rep on the fact that they have an awful lot of nerve trying to upsell me on NEW services when they STILL haven't provided me with actual service I called them for. DO YOURSELF A FAVOR AND FIND A LOCAL OWNED (PREFERABLY VETERAN OWNED) HVAC COMPANY- BECAUSE AT PARKER & SONS- YOU ARE JUST A DUMB A$$ CUSTOMER TO BE OVERCHARGED. read more

The service techs are generally very good however I think they are on commission for what they can upsell you. I would suggest getting other bids before contracting with them. read more

Parker & Sons: In My Experience, a Company That Has Completely Lost Its Integrity I have been a customer of Parker & Sons for many years, and what I've experienced over the past couple of years has been nothing short of infuriating. The company I once trusted has, in my opinion, become almost unrecognizable. The quotes have become consistently inflated, the explanations feel misleading, and the overall service has declined to the point where I believe overcharging is not an accident it's part of the business model. My final experience with them was the absolute breaking point. A job that should have cost, in my honest view, around $1,500 at most ended up costing me $5,000. The numbers were so outrageous, so out of line with every other estimate I later received, that it felt deliberate. It didn't seem like a misunderstanding it seemed like an intentional attempt to overcharge. This is not just a one-off issue. Over time, I saw a clear pattern: Sky-high quotes that made no sense Pressure to approve unnecessary work Vague, confusing, or misleading explanations A complete lack of what I would consider honesty and integrity What makes this even worse is that my experience is far from unique. There are copious amounts of similar complaints all over the internet customers describing the same inflated pricing, the same upselling tactics, the same sense of being taken advantage of. My experience aligns perfectly with what so many others are saying. In my opinion, Parker & Sons is no longer a trustworthy or reputable company. They used to be. Not anymore. Based on what I've personally seen and paid, I believe they attempt to overcharge by design, and I do not think they operate with the honesty or transparency customers deserve. I am completely done with them. I would never use Parker & Sons again. If you value fair pricing, clear communication, and basic integrity, I strongly urge you to avoid this company. In my view, dealing with them is an invitation to be overcharged and misled. Jose Pienknagura 6023212004 read more

Kaitlin, thank you for your Yelp response; however, I've already spoken to 2 supervisors and the only things I got from it was a 10% discount on the already high priced services, a lot of excuses as to why P$&S charges so much and never resolved the main issue of offering to do unnecessary repairs. You have my information on file if you'd like more feedback. I can see why P&S only has an average of 2.7 with Yelp. read more

Parker and sons came to my residence to give me a quote for replacing a shower valve. The quote seemed unreasonably high. I declined the quote and called a reputable company. The company I hired did not charge me for a quote. Parker and sons charged me $79.00 to take a look. Parker and sins quoted me $1700 to change a valve that ended up taking 2 hours to replace. The quality and brand of the part was the same for both companies. The company I hired charged me approximately half of what P&S wanted to charge me. These prices are not in line with valuing their customers. Many reviews about Parker and sons state that the company routinely charges outrageous prices. I will never recommend P&S.........ever read more

Parker & Sons - This is the job a reputable fair honest company installed for me. P&S would have installed this exact co figuration. - Plumbing Near Me - Phoenix, Arizona

jheovanny was amazing. Our breaker box went up in smoke and with 105° weather, it was urgent that we have service restored ASAP. he was here within the hour and troubleshot our issue. he gave us several options for repair and explained how each path forward would work. we opted for the full change out and were able to finance with their partner within minutes. he was so courteous, educational and o our minds at ease. I highly recommend his service! read more

We used Parker & Sons for a water softener installation some years ago, and we also had them install a water heater. Recently, we needed to have the softener serviced after it was having some issues. They found out, after some communication, we found out it was under warranty. I am glad they got the billing straightened out, and I'd use them again. They were able to get it repaired next business day after all, and it is since working fine. read more

While in Home Depot my girl decided to have an AC inspection. While Parker and Sons did show up on time and the tech was very professional they quoted me about 100% more than another vendor to clean my ACs coils. Needless to say we went with another vendor. read more

All Parker & Sons engineers, office staff, and emergency responses is stellar! All Pros at P&S. Not inexpensive, but you pay for what you get! I never worry that the work will not be perfect. Never messy, detailed explanation, and great attitudes. So you can shop the work out, but a roll of the dice. I know what my results will be when I phone or use their easy online booking, 150% great work. Thanks! read more

Scheduled an appointment to have a sink unclogged. It was scheduled between 10am - 2pm. Did not hear a thing from anyone at the company until after 3pm and said they would have to come later. Awful customer service. This nothing new when you read the review's for Parker & Sons. They could care less. read more

This is literally the first review I have ever written, but am compelled to do so given the poor experience I had with Parker & Son's. On July 18th, my water heater gave out and was leaking in my garage. I contacted Parker & Son's to give me a quote on removing my 50 gallon natural gas water heater and replacing it with another water heater as well as a 2 gallon expansion tank. The quote was for $4,000. This price included a 6 year warranty and complimentary service calls if needed if the water heater needed to have repairs. I HONESTLY COULD NOT BELIEVE THE $4K QUOTE!! When I questioned the technician more, he pivoted and in an effort to compromise said he could install it for approximately $1,350 if I supplied the water heater and expansion tank. I told him DONE! I went to Home Depot and I purchased the 50 Gallon Water Heater, drain pan and expansion tank for approximately $850. So, all in it was $2,200 ($1,350 + 850 = $2,200) after buying the water heater, expansion tank and drain pan plus paying Parker & Son's for installation. THE POINT OF THIS REVIEW IS PARKER & SON'S WERE GOING TO CHARGE ME AN ADDITIONAL $1,800 ($4,000 - $2,200) FOR THEM TO SUPPLY THE WATER HEATER AND EXPANSION TANK AS OPPOSED TO ME DRIVING UP TO HOME DEPOT AND PURCHASING THE SAME ITEMS!! UNBELIEVABLE!! TOTAL RIP OFF COMPANY WHO I WOULD NEVER USE AGAIN NOR SHOULD YOU! THIS COMPANY HAS NO INTEGRITY. read more

Over the years we've had a good experience with them as our HVAC contractor. We have had them replace our furnace and A/C unit as well as maintain them. We have a series of multi-year biannual maintenance agreements. During that time, the techs have found some issues but have shown us pictures and videos to show the issues and prove that they are for our units. Like most vendors, they try and upsell but do take no for an answer. read more

Jeryl Jaramillo was the tech who came an cleaned my AC unit. Not only was the job done to perfection (photos, and video before and after), but Jeryl is beyond professional. His easy going demeanor, coupled with his absolute knowledge, once again proved that Parker & Sons will always take the time to do the best work possible. He is but another example of the quality that has made me a Parker & Son customer for over 15 years. read more

Wasted two days of my time. Didn't show up for appointment on Friday or appointment on Saturday. Waited two different days for nothing to have my annual inspection to maintain my warranty. Don't deal with this company. Find anybody else to spend your time out money with. read more

Had water heater installed June 5th and they have been back twice to try and fix this "new" water heater. They are coming back tomorrow morning, June 10 to "fix" this issue again. I WILL UPDATE THIS REVIEW but so far this company is. TERRIBLE. read more

$153.49 is what this company wants to charge me for a service plan that they tell me I signed up for over two years ago when a service rep performed work on our rental. I found this out for the first time today when I received an email stating that I was ninety days past due. When I told them to cancel this, I was told that I would have to pay the bill first. The phone rep said that they send out a notice seventy-two hours before it is due. Then why are they telling me that I am ninety days past due and this is the first that I hear about it. I guess they need the money to pay for television commercials. read more

I called because my hot water heater was leaking. They gave me an estimate of 5,500. When I said that was ridiculous, they offerred a lesser plan and heater for 3,500. They also said I had too much pressure on my water line and needed a part put on. Also stated my current heater would not pass City of Scottsdale Inspection. RESULT: I had A LICENCED PLUMBER come out. He said my water pressure was fine and no part was needed. He also showed me the inspection sticker where the City of Scottsdale actually passed the inspection. Worst of all I DID NOT EVEN NEED A HOT WATER HEATER. It was the connection that was leaking. He would have installed a Smart Hot Water Heater, parts, labor etc. for a total of 1,600. i had this work done through PRESTIGE RENOVATIONS who proved to be dependable and honest!! IF YOU WOULD RATHER BE SCAMMED BE SURE TO CALL PARKER AND SONS!!! read more

This is unfortunate because I really tried everything before leaving this review. I gave them multiple opportunities to call me and discuss my service issues, which they said they'd contact me, but never did. I definitely won't be using Parker and Sons again! First off, I'd like to say that the plumbing service was 5 ! Technician was great, service was fast and effective and price was fine! Based on that experience, I signed up for their monthly service plan. I scheduled a HVAC tuneup on the spot. My appointment was a few days later and it was basically disappointment from the first 10 minutes. We've just bought our house in Mesa, and it's pretty nice. We paid a bit for it and are very proud of it. During the pre-purchase inspection, we were told that the AC units were older and probably needed replacing within the next few years. We were good with that. The Tech from Parker and Sons told us to "sell the house" because our units were "so bad"... really???? So unprofessional. Then he proceeded to try to charge me almost $700 for two capacitors that I found on Amazon for $17.95 each. Seriously?? That's a heck of a mark up... there were multiple other issues but the general lack of service is what really blew me away! When I brought these issues to the attention of the company on their "give us your feedback" email, they assured me that it was being looked into and to please give them 2 business days to go over and they'd contact me. Not so much as a peep! They claimed to have "tried calling" but I immediately told them that no such call was made. They agreed that no one had tried calling and that someone would be reaching out shortly... nothing! When I told them that they were basically forcing me to write a review of my experience, again I was told that someone would "reach out to me to make this right"..... again, nothing! Parker and Sons.... Voted #1 in Arizona? when was that survey taken???? Rude HVAC technician and horrible front of office service. Horrible customer service and communication! But like I said in the beginning, The Plumber was A+++++ read more

ALWAYS OBTAIN OTHER BIDS BEFORE THIS COMPANY I called in need of having a new electrical line ran from my pool pump to the main breaker box. They scheduled a same day appointment when I called and told me that the work could be completed that day as well if I approved the quote (I asked this specifically when calling to schedule). The person that arrived for the appointment was nice and seemed knowledgeable, however, there were two issues: 1. they would need to schedule another appointment 2. The bid that was provided was for over 7,000.00. I received two bids from other Phoenix electricians that both were under 2,000.00 for the same scope of work. I would strongly suggest calling one of the other local companies and saving yourself thousands of dollars. read more

I called Parker and Sons to ask about an appointment and ask if this was going to be an actual A/C maintenance appointment or if it was an appointment to just upsell us to buying a newer AC unit. I was speaking to Dean P and he took a real concern that the last appointment I didn't feel it was worth my time but the appointment we had a year ago was amazing and the technician understood that we loved our old ac unit, it was cheap to use and kept our home really cool. The guy who came out in March was just trying to sell us on buying a new unit. Dean looked who came out a year ago and scheduled us a free make up inspection with the amazing technician Justin Kelly. Win win amazing customer service and an amazing technician! read more

After being contacted by one of their customer service people(I wish I could remember his name) they refunded half of our money. I thank and respect them for this act. However had they acted with integrity in the first place and avoided the first rotten review that wouldn't have been necessary. read more

I am embarrassed to admit that I have been using Parker & Sons to service and maintain my HVAC system for several years, though I was getting progressively less happy with them. During this time I feel like they have been repeatedly trying to up-sell me and get me to buy more of their services. During the last round, I was pretty sure they were overpriced. In May this year I had them come out to check the system in advance of summer, as part of the 2 times a year contract I had with them. I never got a report or call from them, so I figured the system must be ok. I would hope so, since they just serviced it a few months before. By July the system was not cooling, so I agreed to pay the $79 service call. I fully expected them to quote me some outrageous amount to fix the system, so I also called another company to come out right after them to see if their assessment and price were comparable. Sure enough, P&S quoted me MORE THAN DOUBLE what the other company did and exaggerated the nature of the problem. I knew in that conversation that the price was way too high, but I didn't know by how much. To add insult to injury, the guy tried to pressure and guilt me into doing the repair on the spot. I HATE THAT. And he was almost 3 hours late. But I also wanted to know why they couldn't figure out this problem when they were there in May. The guy seemed to have almost nothing in the notes. Now I can't prove this, but my feelings about this company having shady business practices made me wonder if the guy in May didn't actually cause the problem himself, knowing that when it got hot, I'd be calling to get it repaired. Like I said, I have no proof, but the fact that I'm wondering says a ton about my experience with this particular company. The company I found to replace is SO much better. read more

We were part of the parker family for 13 years. We now need a new unit and we started to get new estimates from other companies because things did not happy with parker. As soon as they saw are unit they asked " Who installed this unit" . Because of the family agreement nobody else is allowed to work on our unit. And what we found out was very upsetting because we had been lied to for so many years. I gave parker a chance to answer for this and i was not expecting the response. They flat out lied to us took no responsibility for anything. We waited 3 days for a return call because the people we wanted to talk to were home for the weekend. When we added up our experience up over the last 13 years this company took no interest in our home or comfort. Every tune up was just a chance to sell me something I did not need. I have received 7 new estimates from different companies and will be moving forward with one of them. We were with parker for 13 years and we should using then for our new unit instead of looking for a new company. I also had parker come out and give a new estimate when I asked him " will you install the new unit the same way" His eyes got wide. I pointed out the flaws in the install by parkers competitors and he said he needed to make a call from the truck. After 5 minutes he drove away . We could not believe what just happened it was the most unprofessional thing me and my girl had ever seen. This company has changed and not for the better. The most infuriating thing in all of this is we paid to be treated like this and were mislead believing this company had our back. The response we received made us cancel the family plan an hour later. This was our experience with parker and son. read more

This place sucks!! They sent out the wrong tech after we thoroughly explained that we needed an AC tech and not an electrician because SRP had already checked things out. They sent someone who did the same thing we just had done, didn't diagnose or resolve anything. They were supposed to send another tech out that night and gave us an ETA of midnight. Around 12:30 AM we still hadn't heard from anyone so we called and cancelled the service and found someone else. They charged us almost $400 to do nothing when the second company we went with charged us half that and actually fixed the problem. They just wasted our time, left us without AC for days and charged us a ridiculous amount of money for nothing. Trying to get in touch with their customer service has not been productive to say the least read more