I recently had my AC compressor serviced and a water faucet replaced, and I couldn't be happier with the results. The technician was professional, knowledgeable, and arrived on time. They quickly diagnosed the AC issue, completed the service efficiently, and had everything running perfectly again. The faucet replacement was done with great attention to detail, leaving everything clean and working flawlessly. The quality of workmanship and customer service were excellent from start to finish. I highly recommend them to anyone needing HVAC or plumbing repairs. Great work and a great experience overall! read more

I scheduled an appointment, took time off work, they cancelled at the appointed time! They asked to reschedule because of "no cool" emergency calls, which is completely understandable. However, people have lives and schedules just like they do as a business. It was unprofessional to cancel my first appointment with a company I would more than likely have service my house from here on out. They offered to come out between 9am and 11am, but as I said, I took time off work for my originally scheduled 8am to 10am window. I said no thank you and explained that I took time off work for the cancelled appointment. read more

1st Choice Plumbing, Air & Insulation - The voicemail they left, cancelling my appointment that I scheduled earlier in the week. - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

When we had to finally replace our 23-year-old AC units, I started doing research and reviews of the most reliable system and reviews of HVAC companies. After a few weeks I narrowed it down to three companies and to the Trane / American Standard brands. A co-worker had recommended Manny from 1st Choice Plumbing, Air & Insulation. I contacted Manny and scheduled a consultation with him along with the other two companies. Manny came over and inspected our current systems, and we discussed options and things that he recommended. We really appreciated his experience and knowledge; he brought up some things that other AC companies did not which made us feel as though he was putting our best interest in mind. After some time, we chose to contract 1st Choice for our AC system replacement, choosing the Trane 17 SEER systems. Soon the day of installation came, and we received notification from two different crews when they were on their way (Jose & Kevin). The guys arrived and after a walk through they got started on their work. With a total of five guys working together, they were very respectful of our home, wearing booties in the house and using drop cloths and masking off with plastic our entire laundry room where the attic scuttle hole was located. All the technicians were very polite and professional in their work. Being in the residential trades all of my adult life (almost 40 years) I can tell when people are working for a check and people who truly care about their work and take pride in their work, and all five of the technicians with 1st Choice are all ones that take pride in their work. They were very efficient and completed the installation, clean up and start-up by 2 pm. Jose walked me through the systems, the new t-stats and assisted me getting it set up on the app for my phone. Jose mentioned it could take up to a day to get the systems to fully cool down the house, but by 6 pm we had the house cool down to 71. After the guys left, I went up into the attic to inspect their work and found it cleaner than when they started, the walking platforms were clean of all the dust and the work they did was top notch! Everything level, secure and organized with care, no trash or screws left behind. This is the kind of work that builds a company and makes for a great future! Our experience with 1st Choice has been nothing but stellar, from Manny, Jose, Kevin (I would mention the other tech's, but I didn't get their names) and will be recommending them each chance I get. Thank you 1st Choice, you have a stellar team, keep up the great work! read more

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We had a great experience with 1st Choice! Tim was amazing he came out the same day our AC broke and got everything taken care of quickly. He was professional, friendly, and knowledgeable and made the whole process super easy! With the Arizona heat, we're so thankful for the quick service! Definitely recommend 1st Choice! read more

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The technician, Daniel, was professional and patient with troubleshooting and discussing options. I feel like the pricing was reasonable and their proposed solutions were direct to fix the need (and not an attempt to sell something that was overkill) read more

My Experience with 1st Choice Air Conditioning I do not recommend this company based on my personal experience with their service and customer service. My air conditioning system was working and was under warranty. Because another company was going to perform foundation work at my home, I needed 1st Choice to simply disconnect and temporarily move the outside AC unit so the foundation work could be completed. After that, I experienced problems with the service. I contacted the company several times trying to resolve the situation. During one of my calls, a woman gave me a name that I later learned was not correct. The following day, I called again and spoke with someone who identified himself as the manager. Unfortunately, he did not offer me a satisfactory solution. At the end of the call, he informed me that the conversation was being recorded. I am posting this review to share my personal experience as a customer. I have documentation related to the service and my communications with the company. Based on how my situation was handled and the customer service I received, I do not recommend 1st Choice Air Conditioning. read more

Shortly after posting my original review, 1st Choice Mechanical reached out immediately to ensure my complete satisfaction. While a quality control follow-up is standard practice and I had simply slipped through the cracks, they took full ownership of the situation without hesitation. A representative came out, answered all of my questions, addressed my concerns, and got me scheduled to repair the scuttle. The response was professional, proactive, and reassuring. From reception to sales to the technicians, every team member I interacted with was top-notch, friendly, professional, and genuinely committed to making things right. Their willingness to listen and act quickly speaks volumes about their customer service and integrity. I truly appreciate how seriously they take feedback and customer satisfaction, and this follow-up experience reinforced my confidence in recommending 1st Choice Mechanical. read more

I could not recommend this company enough. The technician Nathan was fantastic and took the time to explain exactly what was not working and why it was causing the cooling issues. He made the needed repairs in a quick manner and had me up and cooling again very quickly. Thanks 1st Choice you have earned a new client for future maintenance and repairs! read more

Very good to work with, and Cody, the on-site tech, ordered and installed two new smart thermostats to replace the old technology. The new units both connected to our wi-fi network and are working very well. read more

The technician figured out the issue pretty quickly for the AC not cooling dealt with the warranty situation of the part and was able to replace and got he system running read more

Charged over 800.00 to seal a coil and doesn't seal. Waste of time and money and put me without cooling in the Phx heat

My A/C unit. Was wonky. Not cooling my house. I called and they set up an appointment immediately and were at my home when they said they would be. The gentleman they sent out was great. He had a warm Personality and was intelligent. He had the issue solved in a few minutes. And then fixed my problem. House went from 89 to 77 real quick. The customer service / treatment I received from the office personal made my blood pressure go down. This is now my HVAC company. read more

Daniel and Holdyn came to the house last week to consult on the installation of a water treatment system. Both were extremely knowledgeable and taught me a lot about the options. After meeting with several other companies, I felt their information, pricing, and recommendation were the best fit for our situation. I scheduled them at the end of the week and they arrived promptly at 8AM on Wednesday. They explained everything that was going to happen, checked repeatedly to see if I had questions, and got to work. The product and craftmanship of the install looks great and again, they were both two very professional and likable technicians. I would 100% recommend giving them a call and feeling confident that you won't need another quote or opinion when it comes to water softeners. read more

Well we had them come and inspect the AC and they were good, we had appointments for installation and they just did not show up, I called and they had no clue where their techs are and they never called back or anything. They just ghosted me it was incredibly rude and I would never do business with them again. read more

Tim, owner, is amazing, (more than) fair, timely, excellent communication, friendly and knowledgeable. Tim spent 3.5 hours with me trying to diagnose the cause for my AC not working. It turns out that when I changed the batteries and reinstalled the thermostat, I didn't align all the pins correctly (even he had tla little challenge doing it). Therefore, the thermostat wasn't sending enough voltage to the blower to power it on. Once the thermostat was pushed in correctly with all pins aligned, the AC works again! He didn't even charge me at all, even after I insisted. How many companies will do that these days?? ZERO...They would insist you buy a new blower, condenser, etc. for $Thousands of Dollars. Tim is the company, and he's amazing! I will use him to for ALL our AC and Plumbing needs from now on! :-) read more

Please bear with me as I start with some background. I moved into my 2000 sq. ft. home 8 years ago. When summer arrived I immediately became aware I had an air conditioning problem; sky high bills and the unit never cooled the house below 81°, some rooms to only 84 or 85°. After reviewing my issue with a known HVAC I had used before I replaced the system. My APS bill dropped from $550 to $250. Great. The indoor temperature was reasonable at 78° in most of the home. However, two bedrooms were typically above 84° during the summer months. As my daughter occupied one of the "hot" bedrooms. Fans helped, but never solved the problem. Over the 8 years I called in 4 different contractors, including the HVAC company that had replaced my unit. These companies all had the perfect fix. These fixes included upsizing attic supply ducts to the "hot" rooms, installation of passive transom registers, and even a electric transom register to pull hot air from the "hot" bedroom. None of these fixes worked. One technician even said, "this is Arizona, what do you expect". Well, I didn't expect a miracle but I did expect my financial investment would at least provide some limited relief. Recently on a 112° day, my A/C died at 8 PM. I searched for a contractor that could respond immediately. An online search brought me to 1st Choice Mechanical. A technician arrived in 23 minutes. I was lucky as he immediately found a fuse had failed. The fuse was replaced, he checked the now operating unit and asked if I had any other issues. I told him, Manny, about my "hot" room issue. Manny headed into the very hot attic, spent 45 minutes evaluating all the ductwork and came up with yet another solution. His evaluation determined I needed a second return register on the "hot" side of my home. He took the time to explain why this new solution would work in terms that I understood clearly, he made me a believer. A week later the new return vent and duct in the attic were installed by Manny of 1st Choice Mechanical. The result, all rooms and areas of my home, after 8 years of summer agony, are now cooling to 75° and my APS electric bill has dropped by $75 monthly. 1st Choice Mechanical is not only my first choice for HVAC service, it is now my only choice. From the great office staff to the friendly, knowledgeable field technicians they go the extra step to insure your satisfaction at an affordable price. Manny, in his review of my hot room issue, was more than a technician, he was an engineer. This was my experience, I hope others will consider 1st Choice Mechanical shouldn't he need arise. A side note, their spring and fall inspections and tune-up are extremely thorough and included at no additional charge if you subscribe to their very reasonably priced service plan. Thanks for reading! read more

Randy was professional, efficient, and I was treated with respect. My A/C needed some repair so I got another quote. The second estimate was $600 more and a lot of upsell pressure for membership. I feel fortunate to have a solid company in 1st Choice Mechanical to rely on in the future. read more

Good business all very helpful and follow up is one of the best. Tried to high gross me at first but eventually agreed on a great price without to much back and forth. I can respect that being that I'm in sales. I would use them again. read more

After a flawless installation by Loagan and Jose last week, I am 100% satisfied with my new Goodman split system. 1st Choice Mechanical was able to apply the discounts I qualified for (Kudo's to their manager) toward the purchase of this unit and that was a big help. I will definitely use them in the future. As an HOA board member I will be more than happy to recommend their services to those in our association that encounter heating or cooling problems as they occur. read more

1st Choice Plumbing, Air & Insulation - WIFI programmable thermostat - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

Great service with Daniel! Best price quote I received after 5 quotes being ridiculous high. Very professional, on time, cleaned up, outstanding job. read more

We had a a full HVAC replacement with 1st Choice Mechanical in 2024. In the summer of 2025, it was discovered that the AC unit was not installed correctly by the installer, causing the pan to leak, and causing our ceiling drywall to cave in. Given that this happened, First choice was very responsive to what took place, they are currently taking care of everything that happened and have been very responsive to me and keeping me up to date with everything... The only thing I can really say is that their after hour answering service sucks, and that's putting it nicely. Outside of this event, I've always had a positive experience with their team! But I do have to mention it. Things happen in life, mistakes happen. Nobody got hurt, and 1st Choice is doing everything they can to make things right, so I can't fault them for that. I'd honestly still give them 5 stars if it wasn't for the after hours service that the owner is already scheduled to discuss with them. read more

I have been very happy with the A/C install that was done a month ago. I did have an issue with some peripheral property damage that was done while removing the trash from my property. The problem drug on too long before a resolution was reached which caused me to leave a poor review in which I made clear my issue wasn't with the A/C install, just the property repair. I now believe the a big part of the problem was miscommunication. That problem is now resolved satisfactorily. They just came out to do the 1 month check up and made some tweaks they felt were needed. While they were here, I had them replace the 30-year old water heater that came with the house. The installation brought everything up to current code. I would not hesitate to recommend 1st Choice Mechanical to anyone I know in need of the services they offer. read more

I'm seriously disappointed, you're supposed to be helping people, having no AC is AZ is no joke and you guys are coming out and creating false issues to profit off people. You're supposed to be the experts and we are supposed to trust you guys. So when you come out and climb in the attic and visually see duct work that is choked off or constricted I'm going to trust you, luckily I was smart enough to get a 2nd opinion, and the other company didn't only go up and visually see the duct work and state that there was no issues, but they also used a tool that measures the airflow coming out of each duct. I saw him take the time to walk up to each duct in the house and show me there was adequate airflow, why didn't you guys do that? I'm going to trust that tool more than just visually looking because with that tool he proved to me that I did have proper airflow, unlike what your company told me, and quoted $5,975.30 to repair an issue that wasn't there. Turns out it was just a leak and the only cost to repair is the labor and that's $1800. Paid you guys $50 to come out and you couldn't even fill up my Freon before leaving. Luckily the other company that came out was nice enough to do that, I'll be working with them and I'll be saving myself $7654. I was hoping to get help from you guys in a time of need, but got nothing but an outrageous estimate and you couldn't even turn the attic light off. The only thing honest was this review. read more

1st Choice Plumbing, Air & Insulation - $3185 for duct upgrade? - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

We just had a brand new AC unit installed along with ductwork repairs by 1st Choice and the experience was amazing. Tim, the owner, was so knowledgeable and sincere, and Tori was exceptionally kind and helpful through the whole process. You can truly tell this is a family owned and operated company that values quality work and top of the line service. Highly recommend!! read more

Prompt, great value, and great work. Same day service as well! I cannot say enough good.

Initially reached out to schedule an AC tune up Oct 8th, which is over two months ago. Oct 31st I confirmed that there is a 10 year parts and 1 year labor warranty on the unit, as the unit is two years old. I was told that an appointment would get scheduled directly with the tenant. That did not happen and all of a sudden I was told that 1st Choice Mechanical could not help me. I called on December 2nd and was advised that they could help service the unit and that our tenant would get called to schedule an appointment. Now, two weeks later, nothing had been done and all I get is AI responses twirling in circles. Then I was asked about any warranties again. All I wanted was to get the AC unit serviced and not spend hours running after this to get this done. Very disappointing and frustrating experience. CanNOT recommend at this point. Timeline of Communication/Reply to Tim's Message: 10/08/25 - 1st Choice reached messaged me advising me of $49 special 10/10/25 - I replied saying I think we are all set. 10/10/25 - 1st Choice offered free second opinion 10/26/25 - I asked for price and availability. No reply. 10/30/25 - I reached out again asking for availability to have AC serviced 10/30/25 - 1st Choice confirmed $49 special asking what morning would work for us. 10/30/25 - I asked if they could schedule appointment with our tenant directly. Provided tenant's number and property address. 10/30/25 - 1st Choice asked this goes through owner or management company and I advised that we are the owner. They asked if we will be present and I advised that my husband's military career took us overseas, meaning we won't be present. 1st Choice asked about the age of the AC unit and I advised that it is two years old without any issues. 10/31/25 - 1st Choice asked about warranties in place and suggests to check. I advised that paperwork states 10 year parts warranty. 1st Choice suggests that there might be a labor warranty and I confirmed that there was a one year labor warranty on the unit. 11/03/25 - 1sr Choice says "Let's get you scheduled" and asks if we are available that day. I asked to please reach out to our tenant and provide her contact info again. 1st Choice tells me that they will reach out to her and ask for my name and number, which I provide and advise of the time difference between AZ and us. 11/13/25 - I reached out to 1st Choice to see if they contacted our tenant. 11/14/25 - 1st Choice states that they have not reached out to our tenant and that they are not able to help. 11/23/25 - I shared that I am confused and do not understand, asking for an explanation. No reply. 12/02/25 - I called and was advised that the job can be done and that it will get handled. 12/16/25 - I reached out asking for updates and only got AI replies telling me to call. After a while of back and forth I got a human reply confirming we have spoken in the past, stating to reach out to installer to check for warranties, so they don't void them and that 1st Choice could schedule for the beginning of the year. I replied voicing my confusion, since we had established the warranty situation. 1st Choice suggested to reach out to the original installer to ensure the 1 year labor warranty and 10 year parts warranty won't get voided (Keep in mind the unit is 2 years old, so the labor warranty has finished). They also asked why I am not using the installing company and advised that it could get done at the beginning of the year by 1st Choice. I replied that I was under the impression that this would get done weeks ago and advised that the installing company has not gotten back to us. Then it went back to AI replies. That's when I left the review above. read more

Came out quickly to address a problem with one of my air conditioners. Manny checked out the unit and told us it was because a sensor was blocked, simple fix. The next day the same issue with the unit occurred. I called them back, Manny returned and told us that the coil was leaking Freon. I'm surprised that he didn't check the refrigerant level the day before, I feel like thats pretty standard for a service call for an AC blowing warm air. Gave us the option of replacing the coil for 5k or entire unit replacement of 11k. I called another company who came out same day, repaired the AC unit properly, with a warranty for less than half of the coil replacement option Manny gave us. 1st choice was quick and available, but the service they offered was way overpriced and of questionable quality. read more

Tried to schedule an estimate appointment for a property I OWN and run as a short term rental and they say they don't service Airbnbs. Doesn't make sense to me. read more

Very efficient and clean crew, They had my unit installed with positive attitudes all for an affordable price. Definitely recommend choosing this company for my friends and family. read more

Solid company! Fixed my ac when the company who put the system in wasn't going to be able to get out here till next week!

I have now had two encounters with 1st Choice Mechanical cooling-heating when it comes to my a/c unit (I have a split unit). My first experience with Manny was awesome. He was so impressive and professional, explaining everything and ensuring I had no questions, I fully understood all my options as well as what were some of the possibilities that could happen in the future since my system was over 10 yrs. Manny replaced my outside compressor and my condenser fan motor. I was so impressed with Manny I signed up for one of their service packages because I do a tune-up of my system before each season (summer/winter) to ensure my system was working fine. My second encounter was a total disaster, they scheduled my summer tune-up in March, I wanted Manny to be my tech, but they sent out someone else, his name was Preston Jones. Preston came in and introduced himself, stating that he was the technician's supervisor and was about to be promoted to regional sales manager. Preston proceeded to go to the attic to complete the tune-up (which normally consists of cleaning the coils, checking refrigerant levels, inspecting components, and ensuring the system operates efficiently). After some time, Preston came down from the attic and quickly told me he found corrosion and a leak in my coil, and stated I should replace the unit. In fact, he stated that since I had replaced my outside unit, he would have suggested replacing the inside unit to ensure the system was all basically new and issue-free because it is common for leaks to occur when you replace part of a system. He stated that was what they normally do and not replace a partial system. He stated that he was going to advocate on my behalf to get me the best price. He came back from the truck with a price (over 11k). I told Preston that I was not signing anything now and I would get back to him. I then proceeded to get other estimates from other companies, after getting many estimates and talking to many other technicians I started to realize that Preston never discussed nor showed me any of the data from his diagnosis of my system. No readings indicate system issues or leaks. After talking to many of the other techs, three of them stated they saw no indications of a leak and the coil had only very mild rust, which was normal. I did go up into the attic with one of the other techs and viewed the coil on my own, and I am very knowledgeable about corrosion being a retired Navy tech. They said the coils were only wet due to condensation and no oily residue which would be present if any leaking was present. I realized that Preston tried to mislead me by lying about my system just to make a sale. I confronted Preston with the results and the comments of the other techs, and now many things were said, I expressed that based on his actions I believed he had a predetermined agenda to sell me a new system whether I needed it or not, of course, he denied this. However, after many conversations and being persistent in expressing that I don't believe he completed the tune-up, his diagnosis changed from corrosion and a leak to erosion, and the possible potential of leaking is a big change from the beginning diagnosis. He still never suggested showing me any data of his tune-up diagnosis which I had another company come in a complete a tune-up. Afterward, we went over all the data and my numbers were great showing no leaks and showing my system was in very good condition. As a consumer, having been highly disappointed with this company, I write this Google review to inform those who are in the market for heating or air repair to do their total diligence check all reviews, and do your research because not everything looks as it seems. Not all technicians have your best interest. read more

Spencer just provided us with amazing AC service. He fixed my mother's AC unit like it was his own mother's home. I couldn't be more pleased with his service, professionalism, and efficiency. It's hard to find service providers with the level of integrity and honesty Spencer provided. I highly recommend this company. read more

The entire experience with 1st Choice has been a breath of fresh air! We requested a visit for an estimate. Manny showed up and was super knowledgable and professional. He discovered some immediate needs that could be addressed while we prepare to purchase two new units (ours are almost 18 years old!!!). Today, we had our follow-up visit to get our existing system working better and we are so grateful. Although it will be a large expense to get the two new units, we will gladly move forward with 1st Choice. Customers for Life!!! read more

1st Choice exceeded my expectations in terms of knowledge and professionalism across every aspect of my project. They found and fixed my a/c and insulation issues. Ricky, specifically, can teach a master class on this topic. You can believe, they are my first call for any future needs. I highly recommend them and will continue to refer them to anyone needing cooling or heating services. read more

It has been a few years to write this but they are terrible. You can tell most of the reviews are completely fake too. We had a new AC installed about 2 years ago. When they came out an installed it, they said that the ductwork was fine and clean. After the install, I figured that the new unit would be able to cool an 1100 sq/ft home. Our home does not get below 73 in the summer during the day. They came back multiple times and blamed the insulation, so I used at the time their reference who completed the work. Only issue is it didn't change the ability to cool the home. They then said that it was because of ductwork issues. They just kept coming up with issues which cost more money. Would be more beneficial to do it right the first time and take ownership of the work. read more

My daughter's AC went out at 5 PM, I made a request through yelp and Manny was there at 6PM. He was very thorough, checked everything and got her up and cooling for now. He was straight forward and honest with us. Unfortunately she does need a new AC/furnace unit. This is an older mobile home. We will definitely be having 1st Choice Mechanical install the new unit. Getting the money together for this now. I will update after the installation, but from what I've seen this is a very reputable company and I'm thankful they are willing to help my daughter with this project. Thanks Manny. The office staff also very very helpful and understanding. It's been a great experience so far. The price is better than other companies. read more

My air conditioning went out today. I went on Yelp, called a few companies and finally called 1st Choice. The young lady that answered the phone was so sweet and really cared. She said she can have someone come today. WOW. Jake showed up in a few hours, did a great job. He was so professional and really nice. This is my new company I will be using. Thank you so much. read more

Awesome company to work with. They are on time, efficient and very knowledgeable. You can tell these guys work hard in a professional manner. Truly pros you can trust! read more

1st Choice Plumbing, Air & Insulation - New trane unit Installed by pros. - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

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Do not call this company. They will take your information, including year and make of your air conditioner. They will give you a response time and then cancel just prior to arrival time saying they don't service your make model ( why did you initially accept the call??). By then it is after 5pm on a Friday and have to find another company and pay after hours and emergency fees . Thank you 1st Choice Mechanical !! read more

Unfortunately they didn't have time for me today. I had a 10-12 window and at 12:38 I received this message: Tori S. from 1st Choice Mechanical: Hi John, our technician is caught up on a call before you that is taking longer than anticipated. Can we reschedule you for tomorrow? I do apologize. I respectfully said no thank you. This could have been a big job. No warranty all customer pay. I need multiple things done. They didn't care. At 12:38 they knew they couldn't get to me for a quote for the rest of the day. They couldn't fit me in, in the next 6-7 hours. Looks like you did this to someone else too. So I post a review that you all had a time window from 10-12 and you contact me at 12:38. That's not good service. I am not an emergency. But I did book an appointment time with you and you missed it. And through all this you ask me for patience and you can't apologize. I think you showed your true colors. You have excuses for everything. I'm glad I avoided your services. read more