Shocking Billing service! Ever time i attend the clinic the reception team were always unsure on how to process payments and consistantly could find my insurance details. Now, I no longer reside in the US and have been emailed a overdue bill from 18 months prior with no notice. Have tried for months to contact their customer service team via email to sort out this error. Avoid this clinic! read more

Within the past two years, I have changed dentist quite frequently due to the lack of customer service. I just had a deep cleaning today at the uptown office, and I have to say this was the best service I have ever received. Dr. Jordan Orozco was one of the best and the young lady that did my cleaning which I'm sorry I can't remember her name, told me exactly what she was going to do step-by-step. I definitely will be a long time patient at this location. Thank you for the wonderful service to you and all of your team at ideal dental uptown. read more

They stole my money. I went in for Invisalign around March last year and put down just under half of the total treatment cost. They never called me to let me know my first set was ready. Then when I moved out of state in May and tried to get a refund, they kept stringing me along. It's now been over a year. My X-rays from last March are no longer valid, I'm out nearly $3k, and i still have not been able to start my Invisalign treatment. R-U-N from this place read more

I decided to give Ideal Dental a chance and I will never make that mistake again. I went in for a simple cleaning. They took an absurd amount of X-rays without even asking me if it was okay. More X Rays than my insurance would even cover. They then put this gigantic photo of my teeth on the tv in front of my chair. The hygienist says oh that looks like a cavity you'll need to get filled. She then proceeds to clean my teeth after this while I'm panicking the whole time. I've never had a cavity before and honestly I have amazing teeth and excellent dental hygiene. Every dentist I have ever gone to has complimented me on it. Then I go here and have a hygienist tell me that my gums are awful and I have a cavity and I'm at risk for gingivitis unless I get a deep cleaning right away. Was literally crying in the chair. The dentist comes in and tells me I have beautiful teeth and that the dark spot the hygienist thought she saw was nothing more than a sealant stain from my many years of braces. Kind of concerning for a hygienist to not know what a cavity looks like but also I'm convinced they tell everyone they need a deep cleaning as some sort of scheme to make more money. Overall even with dental insurance I paid several hundred dollars out of pocket for my "simple cleaning" and billion unnecessary X rays. I guess this is what I get for not going to a family dentist. Also I just want to say that while the waiting room is super nice and trendy, the actual exam rooms look awful. Like they put on a facade to trick you. Okay that's all. I won't be back!!! (Nice dentist though) read more

Tried to set an appointment for a cavity and overall cleaning to get back on a routine and the lady I spoke with made the process so much more difficult than it needed too be! Horrible customer service and now I'm stuck trying to find another dentist office because she canceled my 8 am appointment to reschedule for 9:30 which made no sense! Get better people who answer your phone and aren't rude and so quick to lose new clients! read more

Please do not even bother scheduling. After scheduling I requested the fee schedule as instructed by Dentegra. They refused to give me any idea of cost. It's basically a bait & switch operation. Look elsewhere for honesty & transparency. So glad I pushed & found out what they really are. DO NOT SCHEDULE HERE. read more

Their business model is to prescribe unnecessary procedures that insurance companies refuse to approve! Example: Aggressively upselling you to do a deep clean when a regular cleaning would suffice. I can go into a whole list of issues. Avoid this place and find a regular dental clinic that is not part of a large chain with a high overhead. read more

Poor customer service. They wait 1 year & then start sending me a text to pay a bill. Yeah, like I am just going to click a link in a text & pay a phoney bill. I called their office, they were rude, promised to call me back with a detailed explanation & then didnt . Rosie or whoever the office manager doesnt have a clue what is going on. She tells me to call my insurance company . I had to remind her that they were the ones billing me, not my insurance company. Horrible experience. stay away from this place. read more

I'm revising my review as they did contact me and send my x-rays as requested. I'm not sure if I will visit there again, but am thankful that they did forward my dental records. It was convenient to my home. read more

I had 2 appts there. Both times I was kept waiting 30 minutes or more. I was double-billed for an annual check up, which was paid by my insurance. I've sent 5 emails requesting my dental records, and received no response. Find another dental office is my recommendation. read more

This is not a reputable business and they take advantage of patients who have PPO insurance to "upsell" and add unnecessary deep cleanings and x-rays that they are well aware insurance will not cover (my young adult son visited and is still under our family medical insurance). He was taken advantage. This is not a place to go if you have been under the care and treatment of a true family dentist for your lifetime (and had expensive orthodontics as a teen. They suggest extra gum cleanings and other frivolous services. This is a "mall dentist" at best. read more

I had an appointment for a regular cleaning. My hygienist was training someone on me during my first appointment. When I was getting my X-rays done, she kept tapping the machine on my mouth for every photo. Every hygienist I've had before never tapped my mouth to take a photo but she did and it was uncomfortable. Then they said they had to do a special "deep clean" that would cost $250 and I had to pay that day. I've never had to pay out of pocket for a cleaning since my insurance covers it. I asked for just the basic cleaning that's in my insurance plan and they denied. So I walked out. The X-rays took over an hour and I didn't even get a cleaning. The hygienist's attitude was so bad that I was uncomfortable. The dentist was nice though. read more

I should have read the reviews as well. my first visit I paid over $450 for a deep cleaning where they chipped off my filling. Next visit i had was an emergency. i paid about $1000 and was told this would only take a few weeks 3 at the most. well as of today it took all of 2 months which is about 8 weeks. After finally receiving it, it hurts so bad, my gums started to swell and bleed. read more

Trish was so knowledge, helpful and kind! She went over everything about my teeth and clean it really well! I recommend her! She's the best! :) read more

It is a good place. The doctors are very professional and the representatives are friendly and helpful. I got my wisdom teeth pulled last month and it was a great experience. I just lay there for 40min and when I woke up I was already in the car. Many thanks to the dentist and the male front staff who helped on Dec 22nd, 12pm. I also got my teeth cleaned today and the doctor was nice. BUT the assistant named Martin was acting really bad. He was talking to someone else and not looking at my mouth when he was scanning my teeth. He almost stuck the scanner to my throat until I moved his hand away my month. After that, he spoke some Spanish to the girl in another room. Not sure what he's talking about but felt like he's talking about me. Also my teeth are still hurting from wisdom teeth pulled and he knew that, but he didn't pay attention and made my teeth hurt. I thought they bled again! He was supposed to show me the scan report, but he didn't. I don't know how did he got this job since he didn't have any professional skills and behavior. I was so nervous that if he's going to hurt me again by accident or on purpose. If you go there and meet Martin, watch out. read more

I came here for a partial and 3 crowns. The bill was 4K after their insurance plan purchase. He shaved down the tooth for one of my crowns too much that he could not get a temp to stay on or the actual crown after waiting 2 weeks for it to come in and then still charged me anyway! Now he says I have to get the tooth extracted because he messed up and it's going to cost now more than the crown was just to pull it. Not to mention it was the last molar left on that whole side so the partial will not have a tooth to secure to anymore and it compromised my bite since once it's pulled there are none left on the top. This is why I stayed away in the first place. Total crook! The assistant is the worse too total spazz. When I called them out for creating this mess they responded...well you signed the form removing us at fault ...so ya. Wow! Ps they had me sign the forms not till the third visit which was after they messed up the tooth and then told me after!!!! read more

Don't believe them when they say you are scheduled. They called and told me an appointment and also sent me a text to confirm. However told me no appointment is made when I arrived. I showed them the text they sent to confirm but no response. Not even apologize read more

I had a root canal years ago at another ideal dental and at this location a dentist told me it needed to be redone. I brought up that it should be covered for free under 5 years. They call the other office and come back and tell me that yeah it's within the year but won't tell me which month to actually know if it's been 5 years or not. I asked which month and she said they couldn't find that info. So basically they can find the year I had it done but because it was close to being 5 years they just wouldn't tell me the month so I'd have to pay for it. I've also been waiting MONTHS for $30 they owe me for a small treatment they forgot to do but get a email at least twice a month saying I owe 14 dollars. Don't care for this location at all. read more

Nice clean new office with helpful staff. My hygienist Trish was amazing-- so friendly and helpful. They exceeded my expectations and I definitely will be back to see them. I made sure to fill out forms online and confirm the appointment so there was no waiting time. read more

This dentist will try to scam you into unnecessary procedures and fees! I take good care of my dental hygiene and I go to the dentist frequently, but I haven't been since before COVID. I recently moved to Dallas and was looking for a new dentist. The hygienist was polite and said everything looked great and didn't see any problems. When the dentist came in, he told me that my dental hygiene was extremely poor and it looked like I hadn't been to the dentist in years. The way that he talked to me about my hygiene was condescending and unexpected because I have never had dental problems in the past. When he looked at my gums, there were only a few very small areas were below average. He told me that I needed to get a major cleaning because a regular cleaning wouldn't be good enough for the shape my gums were in. This procedure (with insurance) would cost $400 plus more potential fees once he started. Knowing my dental history, this didn't sit right with me. I looked at Yelp reviews and saw many similar reviews to my experience. I booked an appointment at a different dentist, and the new dentist gave me a regular cleaning and told me that my gums looked just like they expected with no need for any extra medical necessities. I'm so glad I didn't get scammed into paying $400 for a procedure I didn't need! read more

So I admit I hate going to the dentist, but my experience today was awesome!!!!!! Kia, Dr Long Dee and Michael Angelo were amazing and sweet. As a matter of fact the entire gosh darn staff was sweet!!! They made me feel comfortable about coming to the dentist and explained everything I needed to get done and why. I never said I have a permanent dentist but now I do. dentist read more

Ideal Dental Uptown - I had to do the the dentist chair selfie - Cosmetic Dentists Near Me - Dallas, Texas

If I could give no stars I would. I do not recommend this place whatsoever. Went in yesterday for exam, x-ray, deep cleaning with possible extraction. When they brought me the breakdown of what services would be, I noticed they overinflated services, were trying to charge me for things not discussed. The financial counselor who brought me the breakdown could not explain what services were and explain the price breakdown. Truly incompetent. I was told by the dentist and hygienist that I would be getting my cleaning done and at least the possible extraction on the left side. When I told them I wasn't going to sign off on any services until the breakdown was explain, they rushed me out my chair and told me that they couldn't do the cleaning or extractions. So when I questioned them, no one could give me a straight answer as to why the appointment I schedule was now being reschedule. the office manager who was unprofessional and rude stated that they didn't have time to do the cleaning because of the appointment after mine coming in. When I informed her that I specifically made my appointment 3wks prior to include all the services I mentioned and them overbooking was not my responsibility or fault she became even more rude. Mind you I had already been there for 2hrs by this point and was upset. How do you set an appointment and then tell the customer you can't do the services they were more than willing to do same day before I asked for an explanation of fees explained. I walked out of this office highly upset and I will be reaching out to friend's who work with the local news stations about this. They are highly unprofessional. Had they just explained what they were charging me for in the first place, I would have had no problem handing them my credit card for services but you are not just going to bring me a list of things and not explain the what exactly you are charging me for. The young girl who brought me the fee sheet could barely formulate a sentence let alone explain what was on the sheet. Never again will I ever go back to this place. Should have read all the horrible reviews before confirming the appointment. I'm telling you all find another dentist office because this one is straight trash and horrible to put it nicely. The hygienist who was working with me is the only one who seemed to have a lick of sense, professionalism and courtesy. read more

First off, I should have read the reviews because apparently this office has a habit of telling everyone they need a deep cleaning for about $300. After they took all these unnecessary X-rays, scales and whatever else I kept saying I'm here for a simple cleaning but I assume this is their protocol to get more money! After the Dr came in to see me she advised of a small filling needed in addition to my cleaning. Now be mindful, she looked at the X-rays! So the hygienist informs me I need a "deep cleaning", $300 more! So the only thing they can do is a deep cleaning! Nothing else! What is so wrong about this is apparently they do this often to patients! Beware of this office!! How do you know I have $300 more dollars! Now you've wasted my time and my preventive care appointment with my insurance. I called and complained to my insurance company and I'm posting on every platform I can, this was a wasted morning! Beware read more

I wish I could give this place more than 5 stars! I've been going to Dr. Mugianto for several years now and have nothing but good things to say about my experiences. Dr. Mugianto and the entire staff have always been so friendly, professional, and helpful. I can't say enough good things about them. They go above and beyond and always make me feel so well taken care of and comfortable here. They really care about their patients and giving them the best care possible. I feel grateful to have found such an amazing dentist and highly recommend this place to anyone looking for a dentist! read more

Dr Mugianto is AMAZING!! He is very thorough and explains in detail what the procedure entails. His assistant, Jasmine, is very attentive and consider. I would not and do not go to any other dentist. read more

Ideal dental seems nice and well. But when you go and get a 2nd opinion is where you realize they try to royally screw you by telling you you need services that aren't truly necessary. My cleanings were said to need a special antibiotic that was NOT covered by insurance. Only after calling them the day after and confronting them about it do they tell me it actually wasn't necessary just speeds up recovery time. Also they tried telling me I need a crown put in, and lots of fillings worked on in addition to that, they recommended that I was in dire need a full deep cleaning of top and bottom. NONE of these were the case. My 2nd opinion dentist actually laughed when I told him they billed me for the special antibiotic. Feels great to get screwed! Save your money, don't get fooled into thinking oh they have plenty of offices why would they try to Nickel and dime people, but alas, as most chains do, they do indeed try to squeeze people for every dollar. I was about to be coerced into spend $2000 out of pocket on services I truly didn't need. This is unacceptable for a medical practice of any kind. I will be reporting them to Texas state dental board (formal complaint) Health insurers for charging services unnecessarily and also a BBB complaint. These guys are crooks. Stay away! read more

Dr. Mugianto is phenomenal! He is almost always able to get me in quickly and his staff does it's best to work with my insurance to get me the best deal possible. I recently had my two top incisors replaced after a decade and a half of damage that left them gray and crooked. Now I have the beautiful smile I've always wanted! I can't say enough good things! Thank you! read more

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AVOID. Terrible experience. I came in because I'm traveling for work and my permanent retainer broke. After telling me they did orthodontics I got there and they said they don't. Then they said they had an ortho who comes in a couple days a week. They agreed to take impressions and get me a replacement the next week. After that I never heard from them again. I contacted them and asked what was going on the end of the following week. First they had no idea who I was. Then when they did finally find my record they told me it would be 3 weeks to get a replacement. This is when I realized hey had ALREADY BILLED ME. I asked for a refund and said I didn't want the work done since they appeared dishonest and disorganized. They said they had to talk to someone more senior and would call me back. They then proceeded to call me back and say that did have it. I did not believe that given their track record of previous conversations and still requested a refund. Was told again they needed to call someone more senior and would call me back. SPOILER ALERT: THEY HAVENT CALLED ME BACK. read more

I can't say overstate how happy I am with the treatment I received from Dr. Mugianto. I had what is basically a complete reconstruction of my upper and lower teeth. We put crowns and/or bridges on almost every tooth. My smile is completely different and my bite is the way it should be. When I had issues with the temporary crowns, the staff was able to get me in to see the doctor ASAP and everything was made good to go. I am no longer ashamed to smile and am grateful to Dr. Mugianto and the Ideal Dental team for their professionalism and compassion. read more

The worst ever!! This place is a joke, I had a crown done here a year or so ago and it has a chip in it and theses guys would not cover it.. They have this under handed Ins. plan that they claim to give you 2 cleanings and guaranteed work.. but a person is not suppose to be smart enough to figure out what this place is all about.. I do not recommend this office, go see a dental office that is on the up and up!! Resin crowns at porcelain crown prices!! Yours should hold up from Ideal Dental for about 1 year! read more

Update- I FINALLY went in today to get the second realignment for my never ending Invisalign treatment and they BURNT my lip. They got the adhesive chemical on my lip and didn't do anything until I stopped them because it was burning. Then they just wiped it with water and kept doing what they were doing. I now have a chemical burn on the left side of my lip that is scabbing. They will not do anything to make this right for me. RUN from this dental office. read more

Ideal Dental Uptown - You can see the right side of the photo where it is burned and swollen. - Cosmetic Dentists Near Me - Dallas, Texas

Saw an ad on Facebook, made an appt and seemed very cozy. However after arriving 15 minutes early, waited 55 minutes. I just cancelled my appt. The exam price point was appealing but the wait and lack of appt times makes me want to pay retail price read more

Very friendly and professional staff! I went in frantic and upset about my tooth and by the time I left they had a care plan set up for me to ease all my concerns! Thank y'all so much! read more