We were just driving by and decided to stop in at My Mattress Family in Ventura to take a look at…read moresome mattresses. We mentioned right away that we're moving in a couple of months and weren't planning on purchasing anything just yet, so we truly didn't expect such an incredible level of customer service. Justin immediately greeted us and was SO friendly and welcoming. He took the time to ask us questions about our sleeping preferences, comfort needs, and what we were looking for in a mattress so he could help us find the best fit. He made the entire experience feel very warm, personal, and comfortable -- not like a typical sales interaction at all. He walked us through the store, let us try different mattresses, explained the different materials and options, and answered all of our questions. What really stood out was how honest and helpful he was -- he never tried to upsell us or pressure us into making a purchase. Instead, he gave us genuine advice and even suggested that we consider purchasing a mattress closer to where we'll be moving. He also explained the differences between local mattress brands and the bigger name brands, which helped us better understand what we were looking at and what to consider when making such an important purchase. We ended up finding a mattress we really loved, and Justin was even kind enough to write down the exact name and model for us so we would have it when we're ready to buy. I honestly wish we received this kind of friendly, thoughtful service everywhere we went! This interaction truly made our day so much better, and we really appreciate the time and kindness Justin showed us even though we weren't ready to purchase yet. We hope to come back soon when we're ready to purchase our mattress, and we highly recommend anyone looking for a mattress to stop by and give My Mattress Family a visit. Thank you, Justin, for making such a great impression!

If you're looking for a mattress my mattress family is the best. Travis help me. Choose one the…read morebest mattress. Excellent service. His workers above and beyond. Installed it. Quick and Fast. They knew the true value of customers. I will be coming back to this place.

After 3 failed attempts at finding a comfortable mattress and subsequently educating myself on what…read moremakes a quality mattress, I found Spencer's YouTube channel and watched all the vids and really got a lot out of the build and tear down videos. I drove up from LA to check out the mattresses for myself and was quite impressed. After dealing with a couple returns, I went up to make my decision and went with the Loving Sleep Plush and am super stoked I finally found "the one". I want to thank Jim for all the time he spent helping me including actually delivering it. These are good people helping people indeed.

Thank You Spencer, Jim & Franklin! Great Product, Wonderful…read moresleep! Purchased C/S Integrity in mid July... Took me 3 weeks to finally write this review b/c I am a "wait and see" kinda gal :-) It took a while for my older back to realize the "bowl" of a mattress I had been sleeping on was gone, and it took a few days to trust the process of stretching out without falling into "the bowl" Finally went to see Jim at Spencers. He put up with my endless questions, and a few more than normal visits before making decision. Sooooo glad I did ;-). Just for reference, I am no spring chicken. Spencer, your product line is truly amazing. Jim , a wealth of knowledge regarding mattresses in general, as well as the product your represent. The gentleman that delivered my mattress, Franklin, along with his assistant were on time, pleasant, and respectful. A great experience all around, in an ever changing world. Many Thanks ;-) P. Baker

Could not have asked for a better experience. Anyone who is looking for a mattress should start…read morehere. I told Rob what I was looking for and he was able to offer a couple of choices even bringing out one that was not on the floor yet. I spent less on 2 good quality queen mattress sets than what I paid for the last 1 mattress set I purchased elsewhere. The guys delivered the mattress within the time window, both set of mattress were on the beds and ready for the bounce test in less than ten minutes. Looking for a new mattress go see Rob and Rich!

Service was quick and friendly by the owner. They delivered exactly when they said they would…read more Took it up a flight of stairs and set up the bed. Could not ask for faster or better service or product.

I agree with a review from 3 years ago. Fast seamless online transaction with Pamela. Made an…read moreonline order for a Pacific Ventura Platform Bed, pickup in store. They had the best price online. Drove from LA County to Oxnard and saved a little bit more on the sales tax also. If you go for pickup make sure to ask about dimensions because my box barely fit in my vehicle. Show room floor had nice mattresses to see how home mattress compares. Small but good selection, not too many to overwhelm.

We bought a bunk bed at Comfort Zone Sleep Gallery awhile back and decided to go back when it was…read moretime for a new bed for ourselves. We worked with Mike, and not only was he was really nice, knowledgable and helpful, he also spent a lot of time showing us options and answering our questions! We are SO happy with our new bed and highly recommend Comfort Zone Sleep Gallery!

A big heartfelt THANK YOU to David and Jesse at the Couch Potato from our family! It's a big deal…read moreto our family to spend on a large piece of furniture, especially on our limited budget. A lot of thought went into what and where to buy. We are so thankful we chose this place! First off, David and Jesse are knowledgeable and professional, and it's obvious they take pride in what they do and have great concern and care for their customers. It's not just a job for them! Jesse delivered the couch himself 3 days after we bought it. He was efficient and careful, and did it all with smiles and professionalism. Through no fault of the store, however, the couch we bought had a manufacturer defect and so did the replacement that was first sent. It took us about a week and a half to finally get the couch we paid for. With the impact on us financially due to the amount we invested in it, of course we were more than concerned and worried. But, through the whole situation, David and Jesse were prompt to get answers for us and were on the phone frequently with the manufacturer on our behalf. David called us several times himself to update and reassure us. He had great concern for us, and wanted to make sure we were happy and satisfied with our purchase. You just don't get this kind of customer service from a big box store, and especially not from the likes of Amazon. I always wondered why this small shop on the corner of Seaward and Main has been there for what seems like forever. Now I know why! I highly recommend The Couch Potato, and David and Jesse for your furniture needs - trustworthy, friendly, professional, and caring service. We will come here again when the need arises. Thank you, David and Jesse!

I rarely write negative reviews, but after a year of dealing with this sofa, I feel other buyers…read moreshould know about my experience. From the beginning, the seat cushions have been much too soft and have never provided proper support. When I sit on the sofa, I sink deeply into the cushions instead of being supported. The lack of firmness causes my hips to drop, leaving my lower back unsupported. It has become so uncomfortable that I have gotten up with significant back pain, and on one occasion I was literally doubled over after sitting on it. The company has replaced the foam cushions twice, but neither replacement solved the problem. The sofa continues to sag, and the seating support has never been what I expected from a new piece of furniture. The most disappointing part has been the lack of a permanent resolution. After multiple repair attempts, I expected someone to take ownership of the problem, thoroughly inspect the sofa, determine whether the issue is the foam, the cushion construction, or the support system underneath, and make it right. Instead, I still have a sofa that is uncomfortable to sit on despite repeated attempts to fix it. A sofa is a major investment, and I expected it to provide lasting comfort and support. Unfortunately, that has not been my experience. They have not stepped up or reached out to me to resolve this matter. I see that David L, the owner, stated 'glad to make your shopping experience pleasant. We look forward to seeing you again.' Well, my shopping experience wasn't pleasant and they made no attempt to rectify the problem and they definitely won't see me again.

Janae was beyond helpful, friendly, and truly attentive. I shared the style I was going for in our…read morenew home, and she immediately understood the vision. She thoughtfully showed me pieces that aligned perfectly with what I described -- never once steering me outside of my style or my budget. What I appreciated most is that I never felt pressured. There was no pushy sales energy at all -- just genuine guidance and support. She made the process feel easy and enjoyable, which is exactly what you hope for when you're furnishing a new space. This isn't the first time Janae has assisted us, and every single time we've received the same consistent, high-level service. She listens, she respects boundaries, and she truly cares about helping you find the right pieces -- not just making a sale. Because of her, our home is coming together beautifully, and the experience has been just as wonderful as the outcome. We are so grateful for her help and will absolutely continue working with her in the future.

You're better off going anywhere else but BOBS…read more I place an order for couches, then all of a sudden they ain't in stock. Then they give me a date, that doesn't get met they need an extra month. Then they sale you in these insurances to clean and fix your couch. Then when you need them to clean or come out they give you all the excuses in the world to not come out and say how they don't cover that. Bobs is a scam and I would never ever buy here again. Plus the furniture is cheap and won't last,

I"I have been coming to MARS for my random shopping needs for over 15 years, and I have never left…read moreempty-handed! From dog beds and outdoor living items to rugs, toys, and more, they have an incredible selection. They can get pretty busy, so make sure to bring some patience and a smile. The more you buy, the more you can save. Just be sure to verify that everything functions properly before making your final transaction. Also, keep in mind that items still in their original packaging will cost a bit more than open-box items. The best part is, if you don't like a price, you can always walk away or discuss it with an employee. If you ever run into an issue or find something that isn't working right, go talk to Art. He is incredibly fair, listens well, and is great at problem-solving to ensure you leave as a satisfied customer. Don't forget to check back often since they get tons of new arrivals weekly--some are amazing finds, and some are not!

Finally decided to visit this place after family keeps recommending it I got a good deal on…read moresomething I have been wanting but I got to witness not sure if he's the owner or manager get on to a female employee in front of everyone, he was being an EXTREME jerk to her, employee was on verge of tears. I understand addressing things to an employee but I don't care who you, we all deserve respect. If he talks to his employees like that in front of anyone I can only imagine what happens behind closed door. Very unprofessional.

You want to talk about going above and beyond? I purchased…read moremy mattress and adjustable cal king bed with associate Susie in 2016. (Almost 10 years ago) During a recent move the remote was lost. I was having difficulty finding a replacement and as a last resort called Susie at Ortho who made calls and made it happen. My rating

We had such a great experience at this store 2 years ago when purchasing a mattress for our guest…read moreroom that we decided to come back here to purchase split King adjustable bases because our old ones gave out on us after 13 years. Sue-Z couldn't have given us better service, she is amazing! She was extremely knowledgeable about all of the bases they had there and we picked the best time to purchase them because they had a great sale! We decided to look at mattresses too and her knowledge was impeccable on those as well. We had already checked out a couple of other places just for comparison and the prices were absolutely the best here so between the great value for our money and the excellent service we received from Sue-Z, we will definitely purchase from them with any future bed or mattress needs. No need to go elsewhere!