I called Genesis Carpet Cleaning to request a deep clean in my brother's carpet that has pet…read moredestruction. Jeff is very pleasant. He's honest and transparent and didn't try to sell me anything I didn't need. I am happy with the quality of work he did and basically just needed to be able to suffer this carpet long enough until we renovate this house.

Two new technicians showed up to clean this year. They were not as professional as Jeff, and they…read morewere definitely not as punctual. I was quoted a price of $189 on the phone for a 10X20 room and stairs. To their credit, the men called to say that they were running late, and they wouldn't make it until the end of the 11am-1pm window I had been given. Unfortunately I had an appointment in Tacoma at noon and it was too late to reschedule. Fortunately I zipped back to the house and arrived shortly after the technicians. One walked the area and then quoted me $239 + extras which I declined. He said that the area was more like two 15X15 rooms plus a short hallway measuring about 6 feet, thus the price increase. And he said that I'd have to move the furniture, but later told me they moved it for me. There was a couch, a TV on a stand and an end table with a lamp. When they were finished I wrote a check and asked for a receipt. The technician told me the duplicate for my check was my receipt. And then he decided he could give me the paper with the work order on it. My husband called the company to voice his concern over the price discrepancy. He left a message and then the owner or manager called me back. I was told on the phone that the one who made the reservations should be the one at the house. I replied that I was. Since it became evident that I wasn't going to be permitted to state my case that I was quoted $189 and charged $239, I thanked him and ended the call. So although the service was completed, the price was not the same and the person on the phone did not seem to want to listen.

I will have to say this review is solely on the communication, as I was not able to receive their…read moreservices. First, she was super responsive and answered all the questions I had prior to booking a time and date for a regular clean. Then, I was expecting her to confirm prior to the day of the clean, if our appointment was still set. She didn't, but I reached out to her to confirm. She set the time for 8 am. The day of, I woke up extra early to put some things away so it's out of their way to clean so that it's ready by 8 am. 8 am came and went and she was still not here. I wasn't too upset about it but it was a little bothersome as I have my 3 yo and 6 mo with me. At 08:11 she informs me her assistant is bringing their 4 yo child. If I didn't have kids I don't know how I would have felt about this, but since I have my 3 yo, I was ok with it since he is friendly and loves to play. (At this point in my head I was like, shouldn't you discuss that with your assistant atleast the day before? It just seemed so unorganized) At 0826 she tells me that the little girl has a "flu" and isn't able to go to daycare, but will be wearing a mask. At this point, I quickly became uncomfortable as I can't afford to have my babies sick as we are also leaving on a trip the next day. I told her that and asked her if that means we are cancelling. She said yes. Later, I then asked if we can reschedule and if she would offer a discount since it was last minute cancellation- let alone the day of and passed the appointment time. She ignored me for hours and said she can't cause she wouldn't offer a discount. I said that's fine, I'm okay with the original price of $225. And I said it was just a courtesy question if it's something she would offer for the inconvenience. THEN she tells me *I* was the one that canceled. When in fact she was or we both agreed upon it. But either way I don't think it's professional to bring a sick child over to someone else's house, who has little kids. But the fact of the matter is, I was still willing to pay the original price even if there wasn't a discount. But instead of rescheduling the clean with me, she continues the conversation that I was the one that canceled. I had to show her the screen shot of our convo to show that she cancelled. But again, how is that helpful or productive? Don't blame your client, when your client is still willing to give you business after everything. Anyway, I'm sure the cleaning is exceptional based on the reviews. And I'm bummed that it was a fail for me.

I needed a move-out cleaning and she was available the same week. Arrived on time and was…read morecourteous. Everything that was left behind in the home was gathered neatly, and garbage was left ready outside the door (she even replaced the bag in the trash can). Pricing was far more competitive than similar cleaners. Very thorough job - oven was spotless, microwave was clean, and even cleaned the bathroom fan. Would hire again for another cleaning!

The best carpet cleaning service ever!! I would use their service every time I need clean carpets!…read more We bought our house 12 years ago and from used to having a small dog, 3 small children... our carpet was diirrrttty!! Three hours before the appointment I got a text to confirm the appointment, which was great since there are so many things and events to keep track of. Hong texts me to heads up that he is on his way. Hong arrived on time and did a walk through of the carpeted area. He explained the process and how long it would take for him to clean the carpet. He also made sure children was not anywhere near his equipment as it is really hot. Hong and his tech did a fantastic job of getting all of the stains out. Later in the day, Hong followed up with a text to check up if the carpets were dry or not. This follow through from pre-appointment to day of appointment and post cleaning check up is something that is truly a rare thing and this wins clients and makes them keep using their service. Thank you so much Carpet Care HP!!

Hong did an amazing job. I am so impressed with how beautiful my carpets came out. He was super…read moreprofessional and very kind. I will definitely use his service the next time i need my carpets cleaned and will share his business card with all my friends. Thanks Hong!

The guys from AWR were great. They did a very good thorough job taking care of the damage from a…read morewater leak we had in our kitchen that went through the floor into an exterior wall and damaged downstairs too. They were all very nice, friendly, prompt, and here when they said they would be here. They were careful moving our belongings. They took care in closing off and containing the work areas and were accommodating with providing access ways thru the work areas since we were still living in our home throughout the process. They were good at communicating each day what was going on And what to expect next. And each of the guys through the different phases of the project were all nice, courteous, friendly and respectful. They were knowledgeable with what they were doing and great about scheduling the next steps along the way. I highly recommend calling them to take care of the issues in your home if you find yourself needing a Restoration company. Jim was great working with the insurance company. Cullen, Tyrell, Zack, Eric and Nick all did a great job, and come highly recommended from us. Thank you AWR!

Let me start with the work they did was good. However, we were told to move stuff out of the lower…read morepart of our kitchen so they could do the work and we did. 8 weeks later we get home (we had been stuck in a small hotel room, myself, my wife and 3 dogs for 60 nights literally. To be fair, only just over 1/2 of that was due to them) and see that they took a chunk of carpet out of the hallway just outside the kitchen (left the hole behind) and moved (read: tossed) our stuff around in other parts of the house to make room for what they needed and then never gave the courtesy of putting anything at all back that they had moved. The carpets are a complete mess as well from what they did. However, yes, they got the job done, but now it's costing me more time and money as well.

We had a hot water tank leak in our condo, which made quite a mess with our new flooring. They came…read moreout right away helped move things, so they could pull up the flooring. They did all the communication on their end with our insurance company and provided the info to get us set up in a hotel, movers to pack and move out a bunch of our stuff. The whole process was pretty seamless and they were easy to work with. Every thing looked amazing. I liked them so much I hired them to do other jobs that I wanted done with my condo.

Prompt, quality service for mold remediation. Not cheap but got the job done and communication was…read moreexcellent.

My previous tenants requested a move out cleaning and this was everything but a move out clean. The…read morefloor wasn't clean, the kitchen cabinets weren't clean until I asked for it and even then they just cleaned some of the drawers. The main guy was really focused in cleaning the furniture pieces that too from outside which was not relevant to me at all. I paid an extra charge for cleaning the refrigerator but they did not do a good job. In short, if you are looking for move out cleaning, this is not the place for it. I ended up cleaning the kitchen cabinets, washer/dryer room and the floor of the entire house myself even after paying them $350+ for it.

Rob of Superior Housekeeping Service deep cleaned my apartment twice in the past six months. He…read morewas thorough and efficient with the cleaning and used excellent cleaning products. He was especially careful with my antique furniture pieces. Rob arrived on time and finished the work in a timely fashion. I am very pleased with his work, and highly recommend the Service.

I recently hired Pacific America Cleaning for a deep clean before moving into my new place and I…read morecouldn't be happier with the results. From the first phone call to the moment they finished, the team was professional, punctual, and truly attentive to detail. They tackled everything on my list -- floors, countertops, bathrooms -- and left the entire space sparkling clean. I especially appreciated how respectful they were of my home and schedule. If you're looking for a reliable and thorough cleaning service, this team is worth every penny!

Highly recommend this local cleaning service! They were professional, punctual, and did an amazing…read morejob - everything was spotless and exceeded my expectations. It's clear they take pride in their work, and I'll definitely be using them again.

Attention !! scammer !! I want to share with you that I…read morecontact this guy - Alfonso Ramirez company named - PANDA STYLIN LLC GENERAL CONTRACTING through Facebook I needed to get a job done , he told me that he licensed and have am available craw that cam work , he came over to the job site gave me an estimate took a $1000 down payment and since this day he's not answering he's just disappeared. This guy he's a scammer.!! She don't have even a license to work in Portland. I tried to contact him in a different ways and he's never responded

The guys from Panda Stylin showed up when they said the would, and completed the job as described…read moreand on time. When I asked to modify the original plan, they were reasonable and fair on the price. great quality work, would use them again! Job: Stone retaining wall, flagstone patio and surrounding stone wall