When I brought my friend here who was visiting from out of state, our overall customer service experience from our waiter was good. We did wait a while to get our check though due to it being a very busy Sunday morning. Although if I had to select between IHOP and Denny's, I'd prefer IHOP over Denny's for overall food quality. For I ordered a simple side of French Toast. French Toast here is ok, nothing extraordinary! My older gal friend was just saddened that IHOP no longer carries "lingonberry waffles." The ambiance is inviting with plenty of booths to accommodate several seated parties! For my review, I give this location 3 out of 5 stars simply because of the location's parking situation. There should be a larger lot due to the congestion from the gym being in close proximity to your restaurant. I have come to IHOP in the past for their seasonal Halloween themed pancakes! read more

IHOP - Breakfast & Brunch Near Me - Chula Vista, California

Love coming here with family! It's less busy during the week and no wait for service. Lots of parking at this location. Food was amazing ! read more

See all

Do not recommend. Me and my boyfriend came here for dinner after driving all day to get here, food came out quickly but pancakes were undercooked, I felt badly about sending back, server came back and rudely gave them to me. After, she didn't check on us at all, no refills, nothing. After we were finished eating, we waited for the check and that's when I seen a COCKROACH where the syrups and condiments go. We didn't want to cause a problem but we told our server after we just got up and went to pay and leave and she didn't bat an eye. Please be cautious. read more

Came to have breakfast and service was slow and horrible. Ordered an APPETIZER sampler before ordering the rest of our food and it came out after we were done eating and the chicken tenders and onion rings were burnt. Not once did the server come to ask if anything was missing or that our food was going to take a little longer, no refills on coffee, nothing. We asked for our check and took a while to receive it, we just wanted to pay and leave and no one was able to assist us but the hostess (she was probably the only good experience we had the whole time there) She tried to make it right with our food after we complained about it being burnt but at this point we just wanted to get out of there since everything was taking too long. She tried to call management to help close out our tab and so we can communicate about our experience and they were "too busy" and didn't come out. Definitely would make me think twice about going to this location again... read more

This IHOP is hit or miss with food & service but the iced tea is almost always bad! When iced tea is put in and out of the refrigerator and/or freshly made tea is put in with old tea, it tastes spoiled.I really wish I'd liked soda. read more

IHOP chula vista I visited this place today The lady was help us Was very kind and friendly And the food delicious I want to recommend this place I hope every restaurant be the same I will back soon read more

I enjoy this restaurant the staff is friendly and I like the food. The music is great and the place is comfortable, read more

IHOP - Breakfast & Brunch Near Me - Chula Vista, California

See all

I felt so bad after these girls gave me bad attitude all through my breakfast. When I asked for something their attitude came through. They made me feel like I was bothering. I would ask other people to assist me since our server was helping another area and the answers that cut me off mid sentence and said ill call ur server was very rude especiallywhen i was asking nicely. We were left waiting for our food watching everyone around us get their order. When we asked for something else apart from what we ordered the stare given to us was like we were an inconvenience. I have never felt so belittled. The food was good and warm. But the attitudes from these girls was the worst I've ever felt. I could have done without the condescending attitude. read more

Service had gotten bad. Waited long time to get served. Came in early Monday morning ordered sirloin tips said they did not have any.seems not to worried about customers read more

GERMAN COCKROACH !? Crawling around on the wall where my bf & I are sitting eating. Was immediately disgusted, lost my appetite. The waitress MICHELLE A never came back to check on us or give us the receipt to pay. Horrible customer service and basic sanitary conditions for food handling definitely not met. If there's one roach there's a whole nest in here somewhere. read more

See all

Horrible service the food tasted old and nasty. I asked the lady for onion rings. She said there was no more than I had asked her if there was any fish and she said no then when I was paying to leave with my family another person had asked her for some and she said yes I don't understand why she was rude to us she told me there was none, very rude customer service read more

If I could rate this place 0 stars, I would. My bf and I came here during lunch time and got seated right away. We waited for more than 10 minutes and got no service. No one came up to us asking if we were ready to order, nothing. We watched as the server in our area take the tables order next to us even though we were waiting for more than 10 minutes and they literally got seated. I watched as the server went in the back and just stayed there talking and laughing with her coworkers. It's like they didn't want to take our order. UNACCEPTABLE. NEVER COMING HERE AGAIN. ZERO STARS ALL THE WAY. read more

Breakfast all day everyday, yes please! I could eat eggs and pancakes for breakfast, lunch, and dinner. Haven't eaten any of their menu items, other than breakfast, so I'm not sure how the lunch/dinner items are, but the breakfast never disappoints. This place of course is busy on the weekends, but it's expected. The food is good, prices are reasonable, the service has always been pleasant, the restaurant looks clean, there is flavored creamers, good kid menu, and an all around good experience. I always get some sort of pancakes, and/or the smokehouse combo, which is my favorite. It's 2 eggs any way, hash browns or fries, 2 sausage links, and a side of pancakes. The best seasonal pancakes are their Christmas ones with frosting and sprinkles. The food here has always been good and warm, I've had all good experiences, and just a good spot to eat at. But of course I'll be coming back read more

IHOP - Elf on a shelf pancakes- sooo good!! - Breakfast & Brunch Near Me - Chula Vista, California

See all

Hostess very rude ,server excellent food good coffe the best Restaurant clean and good read more

HORRIBLE! Shout out Annette. I called an order for pick up, all I wanted was some damn Nutella, powered sugar, and fruit crepes. I am sick so I had the munchies. So we called and she asked us what I wanted, I told her crepes, gluten free pancakes, and bacon. She said "what's your name", I told her then she asked, "what do you want". I said crepes, pancakes and bacon. Then she asked, "what's your name." I was getting pretty irritated so I sternly repeated again. Then she said "what kind of crepes do you want". I said I wanted crepes with Nutella. She said "we don't have that". I asked what do you have. She said "we have berries". I was like girl... I asked and said so you only have one flavor . She said yes. Okay whatever but I asked for powdered sugar on it and she said she can do that. Then I asked for gluten free pancakes. She said "how many" I said 4. She said, "we only have 3 or 5". She was getting on my last nerve . I said fine I'll do 3. Then I asked for bacon. She said "how many do you want?" I said 3 and said, "you can either have 2 or 4" I was getting so mad. Fine I'll get 2. I hung up. I got my food and what the actual hell. She forgot my powdered sugar so I ate dry crepes with like 5 strawberry slices. And the bacon was so small. My sister seems to enjoy her pancakes though, but who could mess up pancakes? Annette would but we got lucky. Anyways terrible terrible terrible. The one in Newport Beach is much better and I will never come here ever again and I'm telling everyone I know because I am sick and I am on my death bed and all I wanted was some damn IHOP. I wanted a nice relaxing Sunday because I have AP tests coming up, but it was all messed up because of freaking Annette. God bless her soul. read more

I had forgotten ihop was even a thing & was extra surprised to find it open at 9pm, so why not breakfast for dinner. I was ecstatic to find out that they even have bennys at this time. We got the poblano Benny & a pancake combo. I don't know what they put on top of the Benny but it was not Hollandaise sauce. It was very thin & flavor less, I could see the bottom of the plate through it. I get it, it's 9pm, maybe they had thrown out the sauce already and just whipped something together quickly.... We had finished our meal when our pancakes arrived... undercooked next time we will be back a bit earlier during their happy hour. read more

Cane here for a friends birthday breakfast, service was extremely slow and the servers were more interested in there own conversations than the actual customers. Parking lot is a mess and the milkshakes were a bit sour. read more

Dropped my car nearby for a detail and walked to the closest restaurant - this IHOP. Mediocre, bordering bad service and bad food. I greeted and asked for a table in english, was answered in spanish, and that continued throughout the time there, as if no one understands or speaks English. My benedicts were overcooked. The server, Ingrid, was nice, however, seemed new and didn't know what poached meant. She did go to the kitchen and stated my complaint, and the reply was that they were cooked right (I was seated next to the kitchen and heard). The server stated that the client wanted it "softer, "undercooked"." Eleven minutes later and after the rest of my food was cold, I was brought another benedict- I can only assume the kitchen was not happy, so I did not touch it. I will never eat here again, and suggest that anyone who prefers good service and good food, doesn't either. read more

IHOP - Classic Benedict - overcooked - Breakfast & Brunch Near Me - Chula Vista, California

Three stars because my food was great! My server/waitress Ingrid was absolutely not good! I was greeted normal and all food was brought out in a timely manner but then Ingrid disappeared she never once came back to check on me and when I was done I waited about 10 minutes before she came back and gave me the check! She didn't even offer a box to take my untouched pancakes home (I was full). Then she disappeared again and I waited another 10 minutes before I had to get up and walk to the front to pay my bill. Turns out Ingrid was on lunch... it's fine but she should have had the courtesy to excuse herself and pass the table on to someone else and not just leave me there sitting like a dummy. Food and coffee where great though read more

IHOP - Smokehouse Combo and Coffee - Breakfast & Brunch Near Me - Chula Vista, California

I ate here a few weeks ago and have returned. Far more satisfying than that other breakfasts place. It actually filled me up, pancakes and eggs had nice texture and food was served hotter than other place. Will continue to return until they let me down. read more

Chula Vista IHOP. Nice & clean location. Lots of parking in front. Professional & friendly staff greeted us. Very attentive & took care of all my requests. Extra plates, Mexican salsa & kids coloring packet. Our order was delivered promptly & perfect. Cashier (I forgot her name) was joyful & full of energy. :) Special mention to our outstanding server Karina (she's #1). Good job! Thank you for taking care of us. Salute. read more

See all

We were seated immediately upon walk in. The customer service was really good. There was also a mixture of staff and guests if you know what I mean. Or drinks came out quickly and in good taste. We ordered 5 meals and all was delicious. Again, another better than Vegas locating review. The eggs were so good I ate some of all my kids eggs. Their French toast was not soggy or burnt but just right. The server continued to check on us throughout our meal. My husband said his steak inlet was actually one of the best he's had in awhile. Only minor set back was getting our initial silverware we had to flag down to get. read more

I came in today at 9am with my family before it got busy. it took them 10 min to ask us what we wanted to drink, and another 15min to take our order. If it's normal for this location to be busy at this time, then they should staff accordingly. I also never received an order of pancakes. The group sitting beside us also took long to tend to them. The service was horrible read more

WOW! what a fantastic experience my wife and I had today at 12:18 for lunch. Our server Francisco was the most professional, polite, respectful and friendly server we EVER encountered. He made our lunch extra ordinary by his attention and attitude. WOW. I told him we appreciated his attitude and professionalism and asked if he was trained by IHOP, he said yes. Later, a young man asked if he could take our empty dishes and was also very polite and professional as well. WOW. His name is Shawn. I told the manager, Gilberto how great is staff is and he explained that he personally trained them to be professional. Great food and great service. Great job Gilbert. read more

Catching up with my girl. After my 21 day fast. I'm splurging. Forgot to take a pic. Fernando was very attentive. Good customer service. I'm full and satisfied. Thank you. read more

They close at midnight. I walk in at 11:00, table for 1. "We're closed". No you're not, I just heard you ask in Spanish to the cooks if they want to cook for a table of 1 and they said no. Really? read more

Got there at 11:39 under the name Bri. Was told at first "its a 10min wait" by the gentleman with a hand brace. I came back 10min later and ask if there is a table ready and the other gentleman rudely told me no its going to be another 20-25min. I left and went to dennys where I was sat down immediately. Will not be returning.. read more

IHOP - Breakfast & Brunch Near Me - Chula Vista, California

I don't know about it much at this location. But IHop has always been a favorite place for me to frequent. Good food, service and honoring military discounts. How can I possible say no to this. They seat me at the furthest corner of the restaurant. They hardly checked in on me. Which is fine by me. I am an oddity in the restaurant patrons. Most servers were friendly, except when I was about to walk out after my breakfast. The host say something in Spanish, the cashier make her apologized to the Lord for what she said. I can't make it out, which occurs after I asked the cashier whether they honors the military discount. He answers only "Active Military." Fear not, I do have my military ID on me. I order its breakfast and coffee. The coffee is quite delicious. I can sit there forever to drinks it. Which I did while waiting for my car to had a new windshield put in that was a block away. read more

IHOP - Breakfast & Brunch Near Me - Chula Vista, California

See all

I had been to this location multiple times and never have had such a bad experience. My boyfriend and I were attended by Michelle A. As soon as we came in we heard yelling coming from the kitchen and waited 5+ mins to get seated, keep in mind there ONLY 2 other tables. When we were seated she didn't give us time to look at the menu and immediately wanted to take the order after she took our orders she rolled her eyes as if she was in a hurry. She took the wrong order after I pointed it out on the menu. She wasn't checking on any of the tables. One of the other ladies besides up had to stand up and walk up to her to ask for a refill. Definitely won't be coming back. read more

Where has IHOP value and quality gone? While service and cleanliness were acceptable, our group of four adults found the food portions and quality to be marginal. Worse yet, we later realized our bill had an incorrect extra charge. Most disappointing, the pancakes had bland texture and flavor. Next time, we will be dining at Denny's (yes, they have good pancakes). read more

Like the place, service is good food is not bad I like to go for breakfast pancakes and Nutella Crepes like the milkshake read more

IHOP - Breakfast with dad. - Breakfast & Brunch Near Me - Chula Vista, California

On june 27,2023 my mother and aunt returned from having breakfast at this location . They returned to let me now about the bad experience they had with bad service especially from the female staff (waitress). They constantly had to asked for service at there table and when they would be helped they got helped with bad attitudes and when they got ready to pay and leave the cashier practically demanded a tip. I know my mother and my aunt the both are retired on a budget but find a way to always leave a minimum of $20 tips because we appreciate food workers and because we also worked in the food industry and for them to denied a tip is proof of the bad experience they had. Needless to say this ladies and of course my self will not ever support this location. Hopefully corporate can deal with this place. There hurting the franchise. Sorry my family had to have a really bad experience. read more

Horrible experience! We have been waiting for about 10 minutes with no waiter coming to take my order or drinks. Ceiling started leaking and got me all wet. Manager came and didn't offer any apologies. For being my first time here it was a nightmare! Just going to Denny's better service overall! read more

This place was packed when was here. The food coming from the kitchen is amazing really good hot fresh made excellent the place was a little dirty but that's understandable being how it was packed. Overall great customer service and great food. read more

I can't believe I haven't written a review for this place yet. I came here with my daughter for breakfast. It's mommy and daughter day. We walked in and got seated right away. As we looked at the menu, I already knew what I wanted. I got the two eggs over easy, two sausages, hash browns, and wheat toast. My daughter got the chocolate pancakes that had a happy face made out of whipped cream, chocolate chips and cherries for the eyes. Food was great. The chocolate pancake was good with the whipped cream and pieces of chocolate chips. I had an iced tea to drink. My daughter had apple juice. Service however was slow. I already know what I wanted. I patiently waited for a server to take our orders. Place wasn't as busy. The server cleared our plates right away. The ladies were nice and friendly. read more

See all

Absolutely filthy. Greeted in spanish. The place is empty and we understand why. Server was so lazy. Put the drinks on the front edge of table and silverware in a pile. She mumbled through the mask she was wearing incorrectly, under her nose. read more

Very attentive staff hear at International House Of Pancakes in Chula Vista on Broadway. Whole pitcher of coffee left at table which is much needed as aim looking to get my brain space genned up. Only thing NOT perfect is no WiFi which I see as standard value added service in these most digital times we live. read more

IHOP - Breakfast & Brunch Near Me - Chula Vista, California

It should be zero star!!!I ordered just a classic burger protein style but was charge for the whole meal..the server didn't say anything that I'll be charged the same without the side and the drink..what a rip off.. read more

IHOP - Here's a $10.29 protein burger looks like. - Breakfast & Brunch Near Me - Chula Vista, California

Me && baes came into ihop during the AM hours. Got greeted efficently and sat. Today our server was Michael. .. this guy was not one of my favorites first off when he came around to get our drink orders settled in he was mumbling or talking in such a low shy voice i couldn't understand shit he said. Baes got regular coffee & i tried the vanilla iced coffee with a glass of h20. I didn't get my water. We ordered appitizers tge chkn & waffles which was on point. before we even got our appitizers here comes much Michael asking if we were ready to order our entrees... ummmm noooo still waiting on the appetizers we responded. Finally we were done with our food which was awesome! !!! The service. .... all kinds of bad. So upsetting too we love this location read more

IHOP - Hhmmm... Im feeling something sweet - Breakfast & Brunch Near Me - Chula Vista, California

See all

I've been to this IHOP before and the costumer service is good but today it was one of the worst by far!!! To start off the guy who sat us threw our menus on the table. Moving on to our server she was nice but never checked on us once after we got our food. She just kept walking past by us and never asked if we needed anything. I'd say we waited for a good half hour to see if she would come to us but instead we got her attention and asked for the bill. Overall none of the employees checked on us and was very distraught. I am sure now not coming back here again after the horrible experience I just had. By the way the servers name is Giselle. read more