Very bad experience with an order that was placed online, it was never done , and they did not have a single client , the staff never try to have the order done and try to keep me as a customer, also very defensive and blaming the other team ,horrible experience ,I HOPe they take some measures to avoid that kind a situation the put customer away. read more

My second time eating here , since it is newer and clean. First time was 8 weeks ago and I had a awesome female waitress that was super friendly and food was 5 stars! I returned with family today to celebrate a birthday breakfast and had what I thought was a nice male waiter but that was going to change quickly after the pressure of other tables and inexperience was reflecting so he became short tempered. If I politely asked him for something else like creamers for coffee that he forgo to bring...he rudely brought two hands full of creamers and he placed pile on our table as to state have all the creamers you need! When asked for our bill he gave it to my husband and my husband told him that I would pay and he gave me a dirty look when handing over the payment and I paid and spoke to a young man in a black shirt that I think was an assistant manager about his waiters demeanor but he just justified his rude behavior with they were super busy, and said he would speak to him later. I told him that I still tipped 20% for providing service but he made me feel uncomfortable with that chip on his shoulder so I will rate 3 stars overall. read more

Having breakfast here now, when they opened the service and the food great, today we got a server that I guess was having a BAD DAY, I said good morning Nothing, when we ordered the food asked for crispy bacon, well, it was not crispy at all and was very greasy Going back to Dennys read more

When I first got there, they were not packed at all. Only serving about 3 tables, but the wait time was "15 minutes". We were a party of 8, but instead of the wait time being only 15 minutes, it was longer than half an hour. And the service couldn't have been worse, it was horrendous. They took an hour to bring everyones food except me and my sister's. We both got the same thing, chicken and waffles. And from what I know, they aren't that difficult to make. They took another 30 minutes just to bring her food and they got her chicken and pancakes. They messed up her order and then brought my food 15 minutes later. Service was slow, and just horrible. They just in general take forever to serve anyone. Would not suggest here and I will never be eating there again. read more

The waiter named Eric that works here at night is why I hate this place now. I get here with 2 other people we order and 10/15 min later 2 guys are seated. We order an appetizer sampler, our waiter, not Eric starts apologizing for the service being terrible for no reason, we were just patiently waiting. When I saw the waiters get into an argument and the other waiter, Eric take my food that we ordered and served it to the two that came after us to then tell me that I would need to wait another 15-20 minutes for an appetizer sampler. All so Eric could get a better tip. So unbelievably Petty and upsetting. I'm pissed and I'm calling corporate read more

If I could give 0 stars I would. WORST customer service EVER. Honestly worst dining experience of my life. No serving common sense. Train your staff better. I have never left a $0 tip but that's exactly what I did. Do not go anywhere near this IHOP! read more

This is the WORST ihop. I have been to dozens of ihop in the states and Puerto Rico. It is suppose to be comfortable and reliable. This one is everything but that. At first they were just inconsistent. However, in a very short time everything has been worsr everytime. they are slow seating people down, serving food and they mess up orders most of the time. Today they could not make a simple Tropical Island Twist or a Spalshberry. Very disappointing, probably the last time me and my friends eat here. read more

Firstly, rude management. My respectable group of friends came to this location for National Pancake Day and had to wait until 7:00am on the dot for free pancakes. We were there at 6:59 and we had to wait a minute. There was major attitude. You also need to pay a donation for "free" pancakes. Every server and their mother had freaking attitude. Literally every one of them. read more

Great service by Briana. Food was delicious and fresh. We had pancakes, eggs, delicious hash browns, canoli pancakes were awesome and coffee was really good. Great spot for breakfast AA++ read more

We waited for 15-20 minutes just to be seated and we were not even welcomed or acknowledged so we left. Very slow/bad service. I believe they are low in staff but it's still not an excuse to not take a moment to say welcome or honestly anything. read more

Came in some steak and eggs. Everything was overcooked or burnt. Second time dining inside because they usually get my to go orders wrong. Bad choice. read more

IHOP - Sirloin tips and hashbrowns, both burnt. - Breakfast & Brunch Near Me - Miami, Florida

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I will keep this short and bitter 45 minutes to get a table and it's been around 1 hour to get my food by a condescending waiter I hope this terrible service is due that the place is new read more

Very rude staff!! I wouldn't give any star to this facility. We were a party of 19, to celebrate my sister's birthday and the waiter told us that couldn't accommodate us because we were going occupy all the tables. This didn't make any sense since we were all going to consume, It was not free, we were going to pay like anybody else. I would not recommend this place to any body. read more

We came here on a Sunday. For a family breakfast. Keeping that in mind we knew it would be packed. But our experience was terrible. After waiting for our table, we had to wait 1 hour for our food. When we asked where our food was Elena, one of the waitresses came up to us with our food with the rudest attitude possible. She threw the plates in the table. We had concerns and questions with the food and all she answered was "that's what your ordered". If you don't know how to treat people, don't work in costumer service. Also, the food was trash. Don't come here. read more

Came in on a Saturday morning for breakfast with my family and had the worst service ever. We were barely greeted by our waitress and could tell she did not want to serve us. Everything was rushed and all answers were short. We ordered chicken and pancakes and when the food arrived the chicken was a big patty and not 4 tenders as the menu stated. I politely asked if this was the only chicken they had because the menu said tenders and she rudely told me that's all they had. It would be nice to say that before or simply explain when it came out. Our drinks weren't refilled and when we asked for more she stomped off without even acknowledging the request and brought drinks back. It felt like we were bothering her. Oh and they don't serve grits at this ihop according to her. Worst experience ever and I won't be going to this ihop again. The waitress Elena was have a rough day and shouldn't have come to work this day. read more

IHOP - Chicken & Pancakes - Breakfast & Brunch Near Me - Miami, Florida

Ihop is the best restaurant that i eat from which is 24/7 but today for the third time i waited 10 minutes to be seated even though the host was looking at us waiting and just didn't give us any attention. After that when he came to seat us he said the wait time for your order will be not less than an hour. I asked why did you not tell us that when we first came in he got an attitude and said that he didn't see us and if we don't like it we should leave. Been to more than 10 ihops this was the worst experience and I don't recommend it for anyone, no one should be put in that position and be humiliated for asking a question. read more

Thought of trying this new IHOP out , I have always been a fan but this ihop is theee worst! It took literally 2 hours to get the appetizer and they brought it out with the entree , and my dish , sirloin tips , came with a huge piece of plastic , had the waiter take it back and she literally gave me the same plate just without the plastic on it . Was not able to eat since I was so disgusted. It took another hour to find the girl to get the check and be able to leave. Even though there were only 2 other tables occupied. The worst experience I've ever had at ANY restaurant. I won't be coming back. read more

The food was cold and half of my order was missing. Jgdssvjj vdrukmnd dtuhkkmvs dssghnkd gxygfj fsth deujmndd jigfvml dejkn djjvddhj fuu tú kb read more

the lady that received me initially was kurt, rather brash, it was discomforting - gave the impression she could have been trained by the gestapo... she left and a very kind, even sweet young lady helped me with my order. read more

Beautiful new IHOP. Unfortunately the service isn't anything close to BEAUTIFUL. Slow, no manners, and rude servers. The kitchen manager & floor manager are clearly not communicating. The restaurant is SLOW. Maybe 10 customers in total here. Servers standing around, not attending you with a simple cup of water. Third attempt at coming to this place & simply disappointing again. read more

IHOP - Breakfast & Brunch Near Me - Miami, Florida

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At this point, I rather drive to a farther IHOP or go to Denny's. The service here sucks, we had a waitress that you could clearly tell hated her job. She had a facial expression for everything you asked for. She nearly ran off before taking all of our orders. My food came out super cold, the plate was hotter than the food. Then my second plate came out half ass the chicken were good but the waffles felt saggy. Don't come to this IHOP if you read this review, you've been warned. Don't waste your money. read more

Horribly service never come back horrible service the restaurant was empty and still I was waiting for more than 30 min and they never sat us down i don't go back there read more

It's good food and good quality but they are always out of food! i know it's because they're open 24/7 but damn, at least have the stick ready for business! read more

Have visited twice both times disappointing, Once the AC was not working , my waitress didnt know what sour cream was and she was only able to speak spanish. The quality of the food was bland goto another Ihop with seasoned crew, the second time i visited it was packed i can hear the kitchen screaming and barking orders was annoying, the food took forever and came out cold , cross contamination with food my eggs had burnt pieces of some other food , my toast had salad stuck to it . The eggs where microwave tasting The only thing good was the pancakes. And my server Sebastion read more

we've been waiting for like an hour and they even haven't bring us water ! they have one worker assisting everyone and have not been able to attend us in at least an hour !!! read more

We have tried to go twice. Maybe 2 people eating in restaurant and never get seated. Workers very rude and say they don't want to over crowd restaurant. DoorDash person waiting also and they were rude to him as well. Definitely won't be eating there and wouldnt recommend to anyone else at all. Deserves 0 stars. read more

Regardless of the bad reviews I came in and had a great experience. My server was really attentive, polite and exuded great customer service. The food was perfect too. Props to the morning crew. read more

Miss andie was such an amazing server, very attentive, very professional and occasionally checked if everything was ok, I had a great experience and will definitely come back to this restaurant. read more

I have been sitting here for 40 minutes waiting and no food yet place is nice but need to work on there service the manager in blue shirts have no motivation to help I will not return until they get better organized And my daughter just got bit by ants on the table read more

Probably the worst IHOP in miami. Don't bother coming here. The place is disgusting mess the waiters are awful takes 20 min to sit us and take our order and forget to put in our food. They threw the beverages and really are not doing their job right read more

I made an order to pickup at 12, and they told me that it would be ready in 20 minutes. At 12:20 pm I was already sitting down, waiting for my order. I waited 15 minutes, they charged me, and gave me my order. As I'm leaving I thought "Oh, I have t checked if the order is correct". That was not my order even though the ticket on the bag was mine. I turned around and told them. They changed it and as I'm leaving I noticed that I was STILL MISSING MY HASH BROWNS! That too another 5 minutes to make. They take way too long read more

We arrived a little bit after 11 P.M. and noticed that the restaurant was nearly empty. There was no one at the host stand, and it took a while for someone to get there and sit us down, which also happened to be our waitress. She gave us our menus and we were dying of hunger, so we already knew what we were gonna order. Ten minutes passed and nothing. Twenty minutes later, still nothing. Half an hour later, still nothing. No one even came by ever to ask if we wanted anything to drink. After waiting for so long and getting absolutely no attention from anyone at all, after waving the waitress over and trying to get the manager's attention, and receiving nothing in return, we decided to leave. Beyond awful service. Never going back again. If I could give it zero stars, I would. read more

Worst Ihop ever. No one was there to greet. Servers walk pass us but still ignored. After looking for someone they sat us but the service was extremely poor. Burnt pancakes. My 7years old were so hungry and he loves pancakes. He had a bite and refused to eat anymore. Gave food but no utensils, had to wait for utensils. Very disappointed. Never been to an ihop like this before. read more

Apparently they dont do the free pancakes for signing up for an IHOP account even thought they advertise it even at the tables.

I can't even rate this appropriately because we waited almost 10 min until I was finally able to flag down a waitress. I asked if they were short staffed and she said yes and that they were running behind. Needless to say we didn't stay. Unbelievable that they just opened recently and are already leaving a bad impression. read more

Worst IHOP I've ever visited, server needs to learn customer service. First of all my wife asked for a clean knife was told by waitress that they were all like that, never brought a clean one, coffee was cold not lukewarm but cold, bacon was burned, toast arrived after I had finished my average breakfast. Furthermore the waitress was sarcastic and condescending. Not a place were I want to spend my hard earned money, you've been warned, govern yourself accordingly. read more

Excellent in every way! Friendly, efficient staff, and service. Food was great! Definitely will be back!

get it together. servers are rude and the food was made so lazily. everything we ordered came back wrong.

This is my favorite Ihop. This is my third visit and the food is always delicious but the best part is the service that we received. Katherine is the best. Thank you for made our mornings so happy read more

Maria was so sweet and helpful. We were able to figure out everything we wanted super quick