The servers need more training in how to service their customers. My boyfriend came in on Veterans day and did not have a good experience. He asked the server for eggs over easy and was told that the their ihop ran out of over easy eggs. WHAT?? He asked do you have eggs the server stated yes (so why can't I have over easy eggs). We have had breakfast at this location before and was served eggs over easy. As a veteran he was not given the free veteran breakfast and was told that he had to pay the regular price and was given a discount of only $1.17. This has been the most horrible restaurant experience. This location is horrible. This is the service they give veterans on veterans day. I will not be visiting this location anymore. :( TERRIBLE! read more

Definite change from when it first opened. Lackluster...blah. If you're wasted and don't really care...then maybe. Otherwise steer clear. Don't waste your money. Way too commercial. An abundance of oil on my omelette. Omelette tasted like oil instead of egg. Tomatoes tasted old. Avocado was hard and not ripe. Not going back. Thanks but no thanks...btw...server was nice . read more

I did curbside this morning. Waited in my car for about 5 mins calling the restaurant, no answer. Walked inside and all four workers are sitting at the table TALKING! Had the nerve to say their phone is not working and they can only see it light up. Um ok, then why aren't you sitting by the phones??!! I mean WOW! Just ghetto! This place is the worst. They all should be written up. read more

We had the 2 for $20 deal, which is 2 sides, 2 entrees (chosen from 6 available in the deal), and 2 drinks. Our server was attentive and our food was decent. We'll be back. read more

The service is consistently slow. I've been here multiple times and it takes waiters/waitresses 15 mins to even ask us what drinks we want.

I went last weekend as a last minute decision. When me and my friend arrived, we weren't greeted immediately and it took a while for someone to direct us to a table. After we were seated, we were apparently forgotten about because nobody came back to our table so we left. read more

I would give 5 star for the costumer service and 2 star for the restaurant itself. Our server, Marcus definitely made the experience much better. He was calm, polite and attentive while not being too overbearing at the same time. It was just the right balance. We were hesitant to go there because of the low reviews but I think it's decent enough. The food was ok and the restaurant was decent. I would give the food 3 star. read more

I walked in at 10:48am, a waitress asked to take my To-Go order (Two 5.99 weekday specials). After waiting for about 15 mins another young lady asked if I had been helped, I told her yes. Another 15 mins(30mins total) goes by and the 2nd young lady asked what had I ordered and who was helping me? I pointed out the waitress and they have a conversation. The waitress says "I've been looking for you to place his order..." The order she took from me 30 mins ago is just now being placed into the system. There is no respect for people's time when they are placing a To-Go. All of their attention is on the seated tables. But I'm a customer to what about me? P.S its 11:30 am still waiting read more

This is the worst restaurant that I have been to in my entire life. Once we were seated we asked our waiter to give us 5 mins so that we decide what we wanted to eat. These 5 mins turned into a whole hour! In the meantime my male friend went to go to the bath room and reported that he had to stop an employee from walking out without washing their hands. TO make matters worse our waiter had not given us the proper menus so when he did come back an Hour later...we had to change our order because he failed to give us the proper selection. When the food did come out it was disgusting and poorly prepared. Then I went to the woman's bathroom and yet again another employee did not wash her hands after coming out the stall. When I came out that same employee was serving food to customer!!! Disgusting...and guess what? To put the cherry on top when When we informed management he told us he knew the employees were not washing their hands!!! What?!?!?!? I would NEVER recommend that anyone go here! read more

We have visited this location several time last year. Food has always been great! However the evening of Nov. 24th 2012 @ 9pm we were shocked to see a Roach crawling on the ledge of the booth in which we were sitting at. My Wife screamed out I grab a napkin and kill the critter. The manager came over and was wonder what took place. I informed him of the roach in which the waitress was present and she was shocked. The manager asked as if it was a joke and laugh it off. Folks this is not a laughing matter I will be contacting the health dept. on Monday morning. Location if the critter booth just in front of the kitchen. Oh just to make mention other staff members where aware of this problem and they stated that it has cause problems with others customers. I'm like a dog with a bone! Not like other customers to let things go as important as a clean place to eat. Signed not to be tolerated!!! read more

Came to this location for breakfast the staff especially the manager Erma and waitress Shakenya were very polite and courteous the atmosphere was relaxing food was great will definitely visit again read more

The food is okay. The service is okay when you get a server that understands English. It's clean. Nothing special or horrible about this location. I do wish my pancakes weren't so dry and the food had more oomph. Even when it's crowded, I've gotten decent service. Maybe it's just me, but IHOP no matter where I go doesn't taste as good as it did 5 years ago. read more

Ordered delivery through Foodlers 12:42; estimated delivery 2:50. Did not receive food until 4:30. zzzzzzzzzzzzz through the process. Ok they blamed a computer glitch. Methink Not. Stay away from whoever the third party is that deliveries 4 them. read more

Food is dull and unappetizing. Service is absolutely hit or miss.....honestly most times misses. They get pretty busy during the weekends which only leads to more mistakes and poor service. If you're looking for a late night meal (after midnight), it could work but during a time when there are more dining options, not worth the effort. read more

This restaurant is normally my family's favorite go to. However, todays service and meals were terrible!! The waitress was nice and pleasent, but she took longer to bring us our drinks. As we were waiting for our food, we were prevy to one of the waitresses yelling at another server. She spoke very loudly and was very rude to the customers as well. Our daughter food was ok, but the kitchen completely messed up my husband order. His meal came out extremely fast, but his food was ice cold! My salad took the longest and seemed to be good, but as I moved the cob salad around I found salad at the bottom with ranch dressing on it. This was a major problem because I asked for honey mustard instead of ranch dressing. Which ment they gave me an old salad someone else sent back or the salad was premade and they tried to cover it up. Either way that was enough for us to end our dinner and leave. Needless to say we won't away be going back to this location for a very long time! read more

One of the worst services I've had in my life! First of all when we were seated it took someone 5 minutes just to ask us for our drink order, then we we did receive our drinks it took another 30 minutes for anyone to even ask if someone had taken care of us which was obvious that no one had spoken to us since we still had the menus. Then once we were taken care of, by someone who wasn't waiting in our section might I add, we waited an hour for food that never came, the manager even came over and said that the kitchen was backed up which was a lie as there were people who had come in after us getting there food right away. Long story short dont come here unless you expect crappy service for mediocre food. read more

Ordered take out 2 days in a row. Day 1: gave me the wrong order and I only realized it when I got home. Had to drive back. Day 2: ordered a bowl of soup because I wasn't feeling too great. I picked up the soup and got home and realized it was maybe 3 spoon fulls in the container. Very disappointing. read more

First trip was enough to make me make adjustments to when I go. First things first its 7:30 am ish when me and my roomate arrived, one person was at the counter there were three patrons seated eating, and the manager/owner bringing out orders. She ordered first, in which he some how overcharged her and had already swiped her card. She did receive a complimentary drink when she addressed the manager or perhaps owner of the mishap yet he seemed reluctant. I ordered a international crepe, with a cup of cranberry juice, and a extra utensil pack. When I received my order which took longer than normal, there was NO granola and NO yogurt (which btw they did not let me know of prior to ordering) so I had basically a thin pancake and fruit that clearly wasnt fresh (the bananas where loud and were already browning as though they had been sitting out). The cashier forgot my drink, which he went back and got, and also my utensil which he had to make another trip to get. I have been a waitress and a cashier before, I understand its hard esp as the only one on duty, BUT he was way too distracted for my liking, If I return, as I advise others who see this, PLEASE be very observant and careful when you go and how many ppl are on duty, because if they are just opening and he's screwing up, his mind is not in the cashier game. read more

The service was excellent for IHop. the waiter was very tenative and made sure we had everything we asked for. The food arrived in a timly manner and was very good. read more

I would have gave them 4 Stars but there person who take the take out orders once you get there they take so long to see you so you can pay but anyways i order to go the lady who took my order over the phone was very polite and repeated my order just to make sure it was right At the time there where serving the red velvet pancakes which are delicious i mean they dont need syrup just add butter and there perfect with the cream cheese sauce my Boyfriend ordered The fajita chicken omelette which he said was also very good if you do go here make sure your not in a rush with the take out service. Note if they would make sure that someone is always at that post it would makes big difference read more

Today I went to ihop because I (ordered online) and app said it will be ready at 1:20am. I had to ask multiple people where my order was everyone said they will check. I then noticed them all talking and then they looked at me. It was obvious they didn't make my food or gave it to the wrong person. No one said anything to me I had to ask over and over again and all the guy said was it's coming out. I was here for 1hr. WAITING ON A ONLINE ORDER THAT I PAID FOR AHEAD OF TIME. The best part was after waiting a hour the manager comes out and ask what did you order . worst customer worst service Customer service ever.. I should have just went back there and cooked myself read more

Stood at the host stand for 5-10 minutes without so much as a glance from a single employee. We were never sat or spoken to. Turned around and walked out. Go somewhere else. read more

Linda provided us outstanding service and I'll definitely request her again. Food is always great

Maybe i'm frugal, but its a tad bit 'expensive' for pancakes that i can make at home. I did enjoy them though.

It is about time I review this IHOP. They have excellent service. I usually don't go here in the morning though. I am a night owl and sometimes I can only see my boyfriend at night, so this is our go-to spot to eat! Waiters are attentive and the manager checks on customers. It has a very homey atmosphere to me and the food is great. Waiters have encouraged me to do the survey on the receipt to get free pancakes and tell me about events that happen on certain days in the restaurant. They also allow me to do my substitutions! I love pancakes and I love chicken and they have always been able to swap out my chicken and waffles for chicken and pancakes without grief! The staff & atmosphere really keeps me coming back. read more

This is usually the only IHOP I go to however my last experience was far the worst I have ever had! There was about 5-6 ants on the wall by my table and by my plate of food/drink! Server didn't apologize.. manager wasn't emphatic. Nobody seemed to care like this was something that always happened wasn't compensated at all! Wrote corporate a email and still waiting for answers! Don't go there I'm warning you! read more

Greeting: very kind and nice. Service: on par and perhaps a little better. Our over medium eggs came scrambled. We did not mind. I'm sure they would have corrected it if we cared. Food: what you would and should expect for ihop. I mainly like the place on this visit because of the combination of the people and the food. read more

Waiter took our order, repeated it back, then brought us back whatever the hell he wanted... Not what we ordered. After waiting so long for our first order to come out wrong, we requested a manager. Took a while for "the manager" to come out, and when he did, he presented much less competent than the waiter. He literally looked like he had spent the night there (at the ihop) and he had just came from cleaning the bathrooms.... and I have spoken to 1st graders who spoke/communicated far more eloquently than he did. I asked simple questions that he did not have answers to. I was through. And since that guy represents their management. I will no longer patronize this establishment. read more

This restaurant is amazing!! Everyone was so polite and greeted me right away. Service was fast and food was extremely tasty. It was very clean and neat and food was fresh. Totally coming back!!! read more

I came on a Sunday around brunch time so I expected a wait, but the wait wasn't that bad. Maybe 10 mins they were flipping tables fast. The first part of my service experience was pretty well with the wait being minimal. I was seated and waited for my waiter, who by the way never came, instead the manager. He asked if I had been helped and I said no. He ended up taking my order and I thanked him. I waited a while for my food and it came out wrong. I said chocolate chip pancakes they came back with chocolate pancakes? Wait, I ordered chocolate chip not chocolate pancakes. So the manager saw my order and sent it back for the correct one. I was later compensated but I appreciate the effort made by management to intervene. That really means a lot to customers. The assistant manager also stepped in to buss table now I'm not sure if they were short staffed or what. It to see parts working together was great. read more

We just left I-Hop after eating breakfast. The experience was disappointing, we were not greeted, she pointed to where we were to sit. I had to ask for utensils and a straw. Our waiter was barely polite, just not a pleasant experience. I had to send back my pumpkin pancakes because they were doughy. This hasn't always been my experience but what I observed today will make me think twice when deciding where to eat. read more

I have been to all of IHOP within 5 miles of the nearest one to me in Colmar Manor MD. This one compares very favorably to the one in Greenbelt (the second best). I do not love an eating place I love my 6 grands, my 4 kids most of the time. I think my good friends Louis, Maria a manager who is a single mother raising 3 boys who are nearing adulthood, James the greater who holds 2 jobs and with his wife raising 7 children. Once a year I give James blessing as a patriarch in the Old Testament--this is a tradition of Roman Catholics especially those trained by Jesuits or formed by the Catholic Charismatic renewal. I am both my Protestant wife received the Holy Spirit in the CCR way when she was pregnant with our first child Jesse 42 years. Only one of my 4 kids Amy receive the Catholic trifecta (baptism,confirmation,communion). My dad's grandpa was a Lutheran minister and those are the 3 Lutheran sacraments. Our extended family of 12 celebrated at an IHOP owned by this brother (Amy and I were the only Catholics). Amy's older sister is a Disciple of Christ minister. People come to this place to celebrate funerals and birthdays. Two years ago a small Protestant family who were experiencing the shock of the loss of their brother moved me to pay for their meal. I tried to hide but they caught me they had the same look as i had when i gave the memorial service for my beloved wife 10 years ago. I will go here about 2 to six times a month since June 2015 when my Chinese-American finance Charlene broke up with me and broke my heart. She died at 67 years of age based on the book Isiah if she had stayed with me she would have lived to be 82 roughly the age of her natural life span given the poverty she lived in when she was a young girl in Taiwan. I am very demanding of the food i eat and all my breakfasts are special orders i give special instructions and if they miss the boat i send the food back and they fix it. James, Maria and Louis get it right the first time as they are very experienced. There 5 others who are also very good. If i get a Newbie I help train them. I complain to the manager if needed (which is rare) and the owner is frequently there. I would happily take my grands here for ice cream but 4 are too far away as in California for 2. I never eat the pancakes here--if you want pancakes go to the Pancake house less than a mile away and you get the excellence of family run cooperative and 1000 calories a pancake. At my age that is usually too much unless I take a date and share. What Ted Williams is to baseball hitters what this IHOP to IHOPS. The owner and managers work as hard as Ted did to be the only ball player in the modern era to hit over 400. Ted was a marine in WW2 and Korea. If you are a marine or former NFL lineman go to the Pancake house. If you an ex-High school quality basketball player or sweet lovers Black or Hispanic or Anglo go to this IHOP. The service was so bad at the Greenbelt store of the brother i made a date with a Black Hispanic and her chaperone. If you already have a lady take her here. This is the LOVE IHOP! If i had taken Charlene here she might still be alive. read more

This was my 3rd time coming to this ihop in the past 4yrs. We were greeted and seated fast but the experience after that just went down hill. Food was horrible! That part that makes it bad is that I asked for French fries and they clam they didn't have any because they haven't received a truck delivery, funny part is I somehow ended up with French fries lol. Tea was bad, lemonade was a first ticket to the ER with high sugar count. Long story is DONT COME HERE read more

I love this IHOP! Great food and excellent customer service! No wait time, always seated immediately and it's always clean. And the manager KC is such a sweetheart. She's very attentive to the customer's need, and prioritized customer's satisfaction. I definitely recommend. read more

This was the word experience I've ever had me and my family came in party of 5. We were seated and received our drinks. We tried to order our food and our waitress Faucha or Fashcha Can't remember the spelling was very unpleasant. We had been waiting for our food for 30 mins and we called her from the other table once she was finished with the other guest she ignored us kept walking and blatantly was rude and didn't acknowledge us we were so upset because the guest beside us said hey we came in after you and we were serviced first Im hungry but that isn't right. So we left and will never return to this location and also I will let my family friends etc know about this place read more

OMG tried this location again, against my better judgement. My child wanted chocolate milk...none. She wanted the pancakes with bananas on top, I wanted bananas foster...no bananas. I wanted the cherry pepsi on the menu...none. I wanted sweetened ice tea...none. No butter. I was surprised that they had pancakes, sheesh. Oh yeah, silverware...none. Had to get up and swipe some from another table because the waitress never came back with them after I let her know that we didn't have any. The food was so so. read more

i normally order take out from this location & the food is pretty good! i haven't had a chance to dine in yet but this location is pretty clean with friendly staff. read more

I wish I could review the customers! I was going to have problems but entitled customers asking for discounts for no reason distracted me from the customer service. Two geriatrics's women berating the service staff thinking it's SOP makes me sick. It took all of my restraint to not make a scene. The service staff and management get max stars while the turd customers can go to hell. read more

This is one of the worst ihop I have ever been too! And I love eating at ihop. I order a Philly cheesesteak and it was not good. They are not that busy but the service is a bit slow. Are waiter forgot about us for a while or barely even checked on are table. They only good thing I liked about this ihop was the pancake and there omelet. I don't know if it was the cook or what but I will never order anything other than from the breakfast menu. Since it appears the rest of the menu, they can't cook very well. read more

I love IHOP. But this one is kind of slow. The food was good. so i going to give then a 3 star.