I live in Pooler locally, I remember when it first opened up. I have watched the quality of the food product diminish since then. I order the same thing (Big Steak Omelette with Egg Whites) every time no matter what IHOP I have visited, except the one in West Berlin, Germany. This occasion the entire omelette was cooked to a hard crisp and burnt, I mean the steak was super burnt. The omelette didn't have hash browns inside. Just a little bit of steak and cheese. I only come because my grandkid. Every time I come here, it's been approximately 10 months or so, I am reminded why I shouldn't waste my money and time attempting to support this establishment within my community. read more

Dined in here for Mother's day with my 5 year old because she wanted pancakes. As soon as I walked in, I waited at the front for about 5 minutes before anyone acknowledged me to seat us. (There was an employee right their cell phone, but ignored us). We get our seats and there are only two other tables occupied with customers who both already have their food. The waitress came to take our order and 10 minutes later I had to go find her to ask for our drinks, which she forgot to bring out. I ordered the veggie omelet and my daughter had the funny face pancake. The food came out in about 15 minutes. My daughter really enjoyed her pancake and my omelet was pretty good. We weren't able to finish the entire meal, but it filled us up enough. read more

IHOP - Breakfast & Brunch Near Me - Pooler, Georgia

Server was ok, took about 20 mins before our drinks came out and it's been here for an hour and still no food yet.

My business partner and I frequent IHOP in Pooler, Ga on a regular. The service there is always exceptional. The manager Daniel always makes his way over to our table to make sure we had a great experience. Hands down to our awesome server Tanika on this morning!! BTW, it is a great place to host business meetings. read more

I was craving their blueberry pancakes, yes I'm a fan of them! It was a Sunday before the rush so I was seated in less than 5 minutes. My waiter was good although he seemed a little stressed. As he only came by to take my order and bring my food. Never really checked on, or notice I needed a refill on my drink. While I was there they started getting very busy. I ordered sausage links, cheese grits, and two of the double blueberry pancakes. Everything tasted well. Grits came out without butter, not sure if you have to request it now when you order cheese grits. read more

IHOP - Sausage and cheese grits. - Breakfast & Brunch Near Me - Pooler, Georgia

I ordered the short stack with warm syrup. I had to send the first batch back. The pancakes had a coating on it and black marks that the server said was from the grill. They didn't look appealing. The second batch looked better. The taste was okay. The person I was with enjoyed her grits with cheese, bacon, and a side of pancakes. The restaurant was very clean. The servers were very polite and helpful. read more

IHOP - Short Stack - Breakfast & Brunch Near Me - Pooler, Georgia

Service was really slow. Food wasn't cooked as we asked, and took a long time to get after we ordered. The cleanliness of the restaurant was bad. There was dust on the wall partitions and the floor was a sticky mess. Not very impressed read more

IHOP - IHOP restaurant - Breakfast & Brunch Near Me - Pooler, Georgia

Place is ghetto, waitress literally walking around cussing loudly talking about customers. She said," idk who they think I am I don't make the fucking food I just bring it out." Among other things she said repeatedly. We waited an hour even tho they literally skipped the line that was written by scratching off peoples names without even calling them out. Then to make it better the whole time they were seating there friends first even though they just arrive read more

Always understaffed. Even to-go orders are not processed in the times they said they would be. And between the random used beer can and the huge non-service dog, this place probably needs to either have a mass job fair, or shut down... read more

IHOP - Used beer can that employees passed continuously. - Breakfast & Brunch Near Me - Pooler, Georgia

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This location is on it's last leg in my opinion, every time I come here I try to give them the benefit of the doubt and I leave with DOUBT. It's always something at this location, either no one wants to work, workers are arguing, food is cold or carelessly made. Some of the staff members I give them their props where it's due but the workers in the back need to get it together. We wait for a long time just for the food to arrive subpar, I wouldn't mind the wait if the food came out up to standard. ALSO they never have fresh grits, our waitresses are always honest with us when we order them and tell us they would not give us those batch of grits because they look bad. I can't remember the 3 waitresses names that have been exceptional to us but they are doing they're best with these circumstances. read more

Great meal! The cook knew exactly what I wanted! The waitress was so sweet and friendly. She kept my tea glass full. Thats a must!!!

waited 20 minutes just to get our water. we got there around 10:50ish and left around midnight. after waiting an hour for any semblance of food, we got under cooked burgers, hard pancakes, and soggy crepes. i have no idea what they put in that food but it took out an entire house of college students(kinda impressive idk). they did comp our meal but unfortunately we are paying for it read more

was pleasantly surprised on the recent new management. General manager is a dream Trish, who seated and served us was above and beyond. They are no longer slow. Food was delicious service fantastic. read more

Went to try the new eggs Benedict n was excited about them now having this on their menu. Unfortunately I was so totally disappointed. First they fried the eggs n put them under the spinach as if to hide the fact the eggs were not poached. The potatoes were cold n the hollandaise sauce poured everywhere n not appetizing looking at all. The young girl who served me was so very nice n apologetic n said they would cook me another Benedict. I said no as I was just not prepared to wait again. The young lady again apologized. I will give this IHOP at Pooler another try. Just not now. read more

The fact that the manager is walking around spreading her germs is a no for me. I don't care If you think mask are taking away from your human rights, she should've been wearing a mask when she is serving people food. She looked absolutely crazy not wearing one during this covid-19 pandemic. It's very very rare hubby and I come to restaurants. And we decided to do brunch at ihop. Big mistake. The only reason it gave it two stars is because the server was pretty cool. But other than tht. I would not recommend. Very ghetto. read more

This is the worse experience I've been apart of. Terrible customer service. The waiters kept coming back and asking for orders. I had to wait for 3 hours and still had to pay full price for my food. Waiters were touching people's food with their bare hands without gloves. One waiter had his pants down showing his underwear very unsanitary. read more

IHOP - Ihop - Breakfast & Brunch Near Me - Pooler, Georgia

The food was absolutely amazing. The waitress Mindy got our orders pretty quickly, everything came out fast and hot, you could tell it was fresh and hadn't been sitting there all day. The restaurant was neat there were a few other tables there, everyone seemed happily enjoying their meals. Great family atmosphere. The service was amazing We met the cook Crystal on the way out and told her we'll definitely be back any time she's cooking read more

The first thing we walked in it was very messy, no one greeted us for a good 15 mins and we were confused on either sit ourselves or wait for a hostess. Finally on waiting someone seated us, we got our drinks and order in but she messed up our order twice. The food wasn't that great to be honest it was plain no flavor. Our server never checked up on us, she seemed like she didn't want to work and she had a little attitude with us. The ambiance was not so great. So many dirty tables and people even complained about the service behind us. The floors were so sticky like they don't even mop the place. Won't be coming back. read more

out of milkshakes took an hour for food pankakes and eggs under cooked bacon was soooooo soggy

No marinara sauce for the mozzarella sticks. Asked for hash browns fried hard .. they were soft. No flatware . No napkins . I paid 50 bucks , I should get what I asked for . Dang! Do better IHOP I hate wasting my money read more

In all the times I have been to this particular Ihop I have never had to wait to be added to the waiting list because there was no hostess, when asking a waitress ( bad attitude) about the hostess I was told there wasn't one toda, asked who was checking the gues in she said the manager Courtney who waa in the back. Courtney NEVER came from the back to assist her staff. The waitress Kelley however os a godsend she understands what customer service is & went out of her way to accommodate myself and 2 friends. Kelley should be made the manage. By the way the food was horrible the grits were room temperature and flavorless. probably won't eat there ever again. read more

Negative 1,000 stars. This location is absolutely disgusting. Incredibly unsanitary. We didn't even sit down. Please do not dine here. When we arrived, we advised the young man that my fiancé and I would like to dine in. He nodded his head then disappeared. While waiting for someone to seat us, I noticed about five filthy tables at the entry. This sight said it all and we should've left then. Finally, the hostess came to seat us. While walking around the hostess area to our table, we had to step over food, straws, silverware etc. on the floor. Even more filthy tables were now in sight. There was ketchup or something under the table the hostess tried to seat us at. The restaurant had one fairly large party and two other tables. It appeared to be well-staffed; however, everyone was very young. There didn't appear to be a manager present (if ever). We did not even sit down and immediately left once we saw just how filthy the restaurant was. I can only imagine how unsanitary the kitchen is. This location should be ashamed of themselves. The condition the restaurant was in was so horrible, I wouldn't be surprised if diners got sick after eating here. There is no way that they would pass a health inspection. We left and went to Metro Diner. read more

I been waiting for my food and drinks for almost 40 minutes. I'm thinking of just walk-in out right now. And it's dirty all over! Nasty!

Yeaa! A place open 24/7. My food was good and staff was very nice. I read previous reviews and still gave the place a chance. I was happy I did. Let them work out the bugs. Try them again. read more

IHOP - Notice the 24/7 sign! - Breakfast & Brunch Near Me - Pooler, Georgia

Slow service, staff short handed every time we go. Usually dirty dishes left on tables and not cleared. Could use some management to keep things cleaned and moving along. Food is always good if you can be patient to get it!! read more

Pretty good service. The food didn't taste all that great. We had to ask for everything. Napkins, spoons, a high chair. The wait was not bad either especially for it being 4th of July. Which was great. I will go back. Hopefully the food will taste better to me next time. read more

IHOP - The food this time was average. It is a holiday weekend. The food came out fast but it was cold. No spoons to stir the coffee with. - Breakfast & Brunch Near Me - Pooler, Georgia

Tonight there was only one guy working, Darlington, and might I say he did a damn good job!! He was busting his butt making sure everyone was taken care of and even stayed open later for me to get my delivery orders. Truly a hard working man who deserves all the praise he can get. You don't see much of his type of work ethic anymore and it was quite inspiring to see. Props to you sir! read more

I should have checked my Yelp before suggesting this place to my family. Well I have been to numerous IHOP restaurants locally and in my travels but this establishment by far is lacking hmmm customer service. We walked in at 3pm on NEW years eve to a practically empty and dirty restaurant. I am not sure why there was so much trash on the floor and tables. We sat for a while and had to ask who I believed was the manager where our server was. He motioned to a lovely pregnant female to take our order. She was nice but things coudnt be salvaged by this point. My coffee was lukewarm, we had no napkins and the slowness of the service ultimately made us cancel our food order and ask for our check (drinks only). Well they were nice enough to comp us on the liquids but it's not enough for me to go back to this particular business. I have not had a good experience with customer service these past two days I hope things get better in 2018. read more

Walked into an empty restaurant and after standing there a few minutes and not seeing any employees we left. Wonder how many others did the same? read more

The last few times my husband and I have been, they have been super friendly and helpful. Took on orders and got everything out in a timely manner. However, when my husband and I went today, we immediately got inside and the hostess sat us down. Once we sat down, we did our usual thing you know. Looked over the menu and tried to see what we wanted. The people next to us called over a manager and was stating that their food was cold and everything like that. The people behind them had apparently been there for quite some time as well and hadn't even received their order at all. About 20 minutes go by and my husband and I still hadn't even had our drink order taken. We were there for more than half an hour and just decided to leave. We figured out why we hadn't received any service and that was because one of the waitresses had family there. Now, normally I'm not one to complain about service. I don't expect perfection when I go into a restaurant. However, I don't expect to wait at a table for over half an hour without even getting my drink order taken. There were people that arrived after us and had already gotten their order taken. Hopeful that it will be better the next time. read more

I'm very disappointed. I went to this location three times. I don't get seated and the host(ess) serves others. That's very unprofessional and disheartening. I will not return and that's a shame. If the service makes a big 180, I may change my mind but as of now no. read more

terrible service. you don't get greeted when you walk in and the food takes forever to come out. i straight up got ignored until i walked out of the restaurant. i've given this place many chances and it never gets better. go to the one in savannah. read more

if i could give negative stars, i would. I put in a mobile pick up order, currently at an hour of waiting on it still. Their store phone isnt even correct. It gives you the disconnect tone. Sad to see what pooler ihop has dropped to. UPDATE: Finally got our food after almost an hour and a half, and the orders were completely messed up. We had ordered over easy eggs, pancakes, sausage and bacon, and instead we got scrambled eggs, pancakes and ham. Like come on man, would not recommend anyone to come to ihop in pooler. read more

This is the worst breakfast brunch Resturant in Pooler. We were told the wait was 15 minutes, 35 minutes later we were still waiting. One of the staff came in while we were waiting and put on a show wanting money from her last shift. There were empty tables but no seating and the guy that was running the host area kept telling everyone that walked in it would be 15 to 20 minutes... evidently telling time was not a sting suit... wait staff was doing a lot of walking in and out of the kitchen most times to return food or for no real reason. POORLY RUN we finally left... now I'm glad we didn't eat not sure I would be feeling very well. We ended up going to McDonalds read more

Tried to take my son in for his birthday and it was utterly disgusting. Floor was so sticky, could tell it hasn't been washed in a very long time, then I saw bugs on the floor and just couldn't do it. The waitress apologized, but we did not stay. read more

Placed a Togo order & got home only to realize that some of my order was missing in addition to to plate being poorly made. I then called & was told that I would receive a remake & waited over thirty minutes to get my order made incorrectly again! If I could give zero stars, I would. read more

Staying nearby on a business trip. Hours posted Sun-thurs 6am-10pm....place locked up tight at 6 am. Now to wander around to find breakfast with short time frame. read more

I definitely do not recommend. food is mediocre at best, management is unprofessional , the staff always has a attitude and they never answer the phone. I called recently and they literally answered the phone ( didn't say a thing ) and hung up real fast then disconnected the whole line. read more

Nice franchise instance. Clean and quite busy, but very friendly staff. Beware of the cold brew...it's very sweet.

Every time I order from here as a to go order or Uber eats the food is nothing like when you sit down and eat there . food looks so appetizing so good and it taste good when you're eating in but when they make your food as a to go order or it being delivered to you it does not taste the same it does not look appetizing numerous of times I have ordered to go and my food taste like trash it does not look good at all and it looks nothing near what you get as a plate inside the restaurant it's very disappointing. read more