I searched for camping rentals online when I went to the Gorge for ABGT Weekender, and I found them…read moreand was pleased to know they offered complete kits for rent instead of renting each item for a fee. The gear is basic, but very functional, well-maintained. I got the concert camping kit and added the kitchen kit which worked well for me and my buddy. Will consider renting from them again for camping trips in the PNW. The convenience of not having to lug my own gear in flights is all worth it!

Back 40 supplied my family of 7 people (teens to adults) with everything we needed for a 3-day trek…read morethrough Olympic National Park. Since we flew in from out of town, having everything pre packed helped immensely. The gear was great quality and condition, and the customer service was top notch the entire process. What a great value. We were so glad to have found Shannon and her team, and highly recommend them to other adventurers. They helped make our first family backpacking trip an incredible experience!

I'm not sure some of those other reviews are about the outlet store in Des Moines, WA. They have a…read moregood selection and some things a really good price. Always worth browsing. Customer service was good too.

I purchased a pair of winter booties for $90 and they were absolute junk... Booties were/are…read moredeformed and flawed in almost every way! Not wearable... So, adhering to OR return guidelines, I sent the the booties back, which they acknowledged receiving. The debit card I used to purchase these winter booties no longer exist, as I no longer use that bank. When I called to tell OR about my changing financial situation, they literally told me that they could ONLY REFUND TO THE PURCHASE CARD/BANK, which as previously stated, no longer exist... When I vehemently complained about not offering me an alternate refund option, OR basically said, "Too bad, deal with your bank". I no longer exist in the eyes of my old bank, so how the hell am I supposed deal with a bank that is NOT my bank... Outdoor Research literally stole my money!... It's NOT over!

This store needs a better management, if you hand written to be close at 8:15 pm and a customer…read morecomes in at 8:03 pm, they have plenty of time to to get what they need rather than being kicked out.

So, I've been a customer for a few years and had good experience every location I visited until I…read morewent to this one. You see, I went in to return a pair of work/tactile boots and some of the workers looked at me a little weird. Aside from that the older gentleman accused me of coming in regularly to return things and this would be the last time I can do this. So, I said in reasonable defense "I have not ever done this, this is only the first time I returned anything at big 5. Anyway, he said well, someone who looks like you keeps doing this. (By the way, I'm a black woman). So he reluctantly does the return and warned him not to judge anyone this way, but he just kept arguing with me. And the other employees were just standing there just simply not caring. I'm writing this review in the hope that NO ONE, especially a person of color has this experience.

I have bought several pieces of Classic Accessories covers for my patio furniture over the past 20…read moreyears.Every time I have needed a replacement due to tears/rips or other damage they have NEVER failed to replace the original. I simply fill out a warranty claim and submit proof of purchase with photos of receipt and damage.Their service is second to none imo. I Have found their prices to be fair for there products.

I have bought several covers from Classic Accessories over the years (patio table, patio sofas &…read morechairs, BBQ, shade umbrella and log racks). For their 2024 Cyber Monday promotion they offered 60% off and free shipping on all orders. I went ahead and ordered a patio coffee table cover using their promo code. I checked the receipt and it had a $17 shipping charge. I called their (seemingly offshore) customer support and explained that I thought I had been incorrectly charged. The customer service agent said they would discuss the refund with their supervisor. I also sent an email to their customer service email address and heard nothing back. Absent any refund or response, I filed a dispute with my credit card company and Classic Accessories can enjoy the charge back fee. The cover is still sitting in its box ready to be returned. I'll never buy anything from this company directly again and will simply buy another brand or buy through Home Depot who actually honor their shipping and refund policies.

Justin is a LIFESAVER!!!!!!!!!! I called about a wild baby…read moreduck that I saved from the highway that I couldn't take care of and asked if I could give them to tractor supply because they have baby ducks. Justin told me he would make a few calls to people who owned ducks after I got off the phone with him. A few minutes later I got a call from a duck farmer. Absolutely no shelter or wildlife sanctuary was answering the phone but Justin did!!! The baby duck (I named Jumpy) would NOT be alive today if it wasn't for him. Thank you so much Justin!! You saved a life! Jumpy is now at a safe farm and I will be visiting him in a month or so!

I recommend this place if you have bunnies!…read more I had no idea they even sold larger bucks cheaper than your farm and pet stores if your looking for litter/food pellets!! Also big bulks of hay, but in portions to sell for horses. It's amazing. I had no idea! I thought this place was just a hardware store. Service? Second time here and workers I encountered has given off an inviting energy, friendly (:

John was phenomenal. My family and I arrived in Seattle as a last minute trip and were totally…read moreunprepared for the cold weather. The store was closed but John let us in early to try on clothes and purchase. He also helped us with local travel ideas and logistics on how to navigate through town. Can't speak highly enough about his friendliness and customer service. We LOVE our marmot jackets and fleeces.

Never have I been more offended for an item return than I was today.. OK, I ordered a NORTH FACE…read moreJacket online and when it arrived I didn't like the way it fit. So it's return time in my view since it was only a few weeks since I purchased. No receipt in bag mailed in but it had all the bar codes on packaging as reference. Plus all the tags on the jacket. So I arrive at South Center DICKS SPORTING GOODS and it's my turn at counter. I say " I'm returning jacket" and this punk ask's why. Like who FLIPPING CARES but I share I didn't like the fit. Then he ask's did you wear it , and answer was " NO " ! At this point he starts sniffing the jacket like it's a line of Peruvian Flake , I kid you not. I'm thinking is this two toned hair punk really questioning me on a return and then sniffs it. Since when does a return with documents turn into the Spanish Inquisition. My god someone needs to train the help in customer service and how not to be an a-hole! I mean my Louis Vuitton sunglasses I came in wearing cost more than his two week paycheck. BEWARE OF THE TWO TONED REGISTER DUDE WHO WILL SNIFF YOUR RETURN!

This company is gone so downhill it's really just a clothing company for sports. They don't really…read moresell anything. They don't have fishing license. They don't have any kind of sporting gear. It's just clothing. NEXT

My dad and I have been coming to Moxies for the last 30 years, and we love having a real live…read moreprofessional winter sports guru to go to. I finally had my boots custom fitted and this guys just is the best, they don't make em like him anymore

I rented some snowboarding gear for Christmas Day shredding from Moxie and Yvette (the two amazing…read moreowners of this shop). Due to an unfortunate circumstance with one of my bindings I was unable to ride the board I rented, causing me to rent another board on the mountain. Moxie and Yvette were very compassionate of the circumstance and offered to let me rent again in the future free of charge for the time I missed using their rental. Highly recommend this shop as they treat you like family from the moment you walk in and not just another dollar in their pocket. Merry Christmas!

I hate to leave a crap review because for the most part have had good experiences shopping here but…read moretoday I went in specifically for their buy one get one 50% off sale and when I got to the counter everything rang up full price. I showed the cashier the signs, there were over a dozen throughout the department. He said that the sale was over and they just hadn't taken the signs down yet. No date on the signs, no sorry, nada. He wouldn't honor it. Off to somewhere else to shop for me.

Ye u can't return anything they don't even like there own…read moreproducts Iv never been to a store where is so hard to return something if u have a problem try to go straight to the company Sportsman's is not gunna help

I've been to this location several times now, and I always appreciate the customer service that…read morethey have here, but today was a step above - I went in just to browse some of their backpacks for a trip that I'm taking later on in the summer, fully not planning to commit to anything today. I ended up talking to several associates who asked if I had questions, and at first I was hesitant to really get into anything simply because I wasn't 100% sure. I ended up asking Giselle (I think that was their name!) and they asked me if I just wanted to do a full backpack fitting. Not only that, when I mentioned that I was thinking of one backpack, they told me that they had bought the pack for their brother and brought their experience with the bag while we were fitting it. They also realized the straps were too small on me, and went on a mission to find me the right size, just for the fitting! I mentioned that I wanted to get a specific color that they didn't have in stores, and they pulled up the product info for me so that I could order with the cashier up front (also a delight!) if I was interested for pickup. I didn't think that I would end up getting anything right away, but I was so thankful for Giselle for taking time to answer all my questions and get me sorted. A great store, and amazing customer service!

Went to get a good pair of everyday boots and was helped by Moira (hope I spelled that correctly)…read more She was helping 3-4 other people yet was really fast to help me find different shoes in different sizes. Walked out with a great pair of Danners. They were a perfect fit! Not cheap but what good pair of boots is.