Exceptional service from Collin turned our night around! Took my 4-year-old to the East Palo Alto IKEA on Saturday night for a train track set that showed "only 1 left" online. We couldn't find it in the toy section and assumed it was gone. An employee named Collin helped us look but came up empty at first. He kindly explained online ordering options, and we walked away. A few minutes later, Collin tracked us down in the store holding the very last set! He had kept looking for us. My son's eyes completely lit up. Seeing his massive smile meant the world to me. Massive thanks to Collin for his kindness and dedication--he made my son's night and showed what true customer service looks like! read more

IKEA - Furniture Stores Near Me - East Palo Alto, California

I just want to give a shoutout to Denis for his over the top service. Denis you are truly appreciated for going out of your way and to take the time to help me find the electrical parts that I needed for my home and for being an all around great Manager of this establishment!!! Thank you IKEA for hiring just right!!! Jim H. read more

I remember my first time going down South to LA to visit friends and IKEA was all the rage. Fast forward to the year 2000 and Emeryville opens up with Palo Alto following later in 2003 for stores to open up in the Bay Area! It's organized and clean. If you need furniture, household goods, bedroom, kitchen, rugs, throw blankets, etc. You have come to the right place. It's fun to check out what they have and to do window shopping to know what you might/will need. Check out their restaurant and Swedish Food Market. read more

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I visited here in August of 2026. Right before school started for most of the Bay Area. I usually frequent the Emeryville location but decided to go to East Palo Alto store because I haven't been there for so long. They both look exactly inside . The average ratings review are pretty much legit . Customer service is non existent here . Only pluses were it was a monday afternoon and the parking lot was near empty . I was expecting more customers. I noticed a sign with a barcode for your smartphone cam to take a pic and get %15 off for Verified college students. Both my boys were with me but upon checking out the WiFi of this IKEA was super slow and horrendous. You would think being in Silicon Valley that phone network connection would not be an isssue. Bottom line we bought tons of stuff needed for college but we couldn't get the discount because of lousy WiFi. We had the student valid too. On top of that two out of three elevators were not in service. They need to fix a lot here. read more

Have been coming to this IKEA locations for many years. While it could be hectic on weekends, coming here on a weekday was always relaxing and enjoyable. We came here last Thursday to pick up a few small things, and to get new decorations ideas/inspirations as usual. It's great that we could charge our car while shopping as well. We noticed that a few of the things we got 1-1.5 year ago that we wanted to get more, such as picture frames and mirrors, were 15-30% more expensive! Not sure if it's because of inflation or tariffs. Escalators were functional. Everything was well organized, and we're able to find what we're looking for easily. Until next time! read more

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When it comes to home organization and bed sheets, Ikea is always the go-to as I hate buying those things online and really enjoy the instant gratification of buying something and not having to wait for it. On my latest visit, the escalators to the showroom floor was broken, so I went the reverse route with starting at the bottom floor instead of the showroom floor. Honestly best thing for me because I was able to go for exactly what I needed. While the prices have gone up slightly over the years, I still feel like there's good value to be had. They really do offer a wide range of quality of bed sheets, all different thread counts and textures. I do like how it's all organized by bed size, although you do have to look closely because things get moved around throughout the day. From what I've learned, if you are able to go on a weekday or right at opening on the weekend, you'll avoid the crowds and long lines. Middle of the day on the weekends though, it's a hard pass. Way too busy for my liking lol read more

Second time going to IKEA. We needed a new dresser for my bedroom. First things first, my mom and I were hungry so we stopped by the food court to grab a quick bite. Can't come here without having some Swedish meatballs. I also got the fried fish, which was surprisingly so freaking good! The price is super affordable and the service and staff made the wait time move swiftly. I managed to get a nice dresser and have it delivered home and assembled for me. The material was nice and sturdy. I love it so much that I even ordered another one in a different color for my mom! read more

IKEA - Meatballs and fish - Furniture Stores Near Me - East Palo Alto, California

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Cheap good food with fun albeit sad displays! Kinda sad that they replaced the veggies with the peas but it was yum regardless. Swedish meatballs are always good! We came on a hunt for the orangutan plush and it was super cute in the kids section. I enjoyed the Mac and Cheese and the salmon a lot. Strawberry swirl was a really good price for $2, perfectly tart. The displays are sad to me as I don't have a personal space yet but it's inspiring to see how space can and would be used. read more

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It's always a fun time visiting IKEA! Even if you're going for 1 item, trust me you will end up finding something else that you want to buy. The food is always delicious and a great price. read more

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This is my main furniture store I go to for simple home decor. Even though it's not as pretty as Anthropology, it's affordable, minimalistic, and pretty sturdy for over 10 years. You can also decorate or paint any design you want on plain furniture. They don't have everything in stock, so I have to purchase on their website, which is a bummer for walking around the whole store. I highly recommend signing up for their free membership, so you can receive food discounts on certain menu items and free coffee/tea from their cafeteria. I always go for their Swedish meatballs plate. I don't recommend ordering the chicken tenders with fries, which were both drier than Popeyes. Even their cake slices are dry since they put them on their refrigerated display for nearly the whole day. Stockholm Salmon was good with a small chunky potato salad. Never order their cooked salmon plate, which is frozen. You can cook it better at home or go to a fancy seafood restaurant nearby. As for doing remote work with their complimentary wi-fi, please do not come on weekends. Expect to hear loud, crying children throwing a tantrum or have a cute, gentle baby giggle next to you. There is no in between. The escalator needs to work because I'm tired of waiting for the next elevator to arrive every 10 minutes. read more

IKEA - Stockholm Salad and Chocolate Cake Slice - Furniture Stores Near Me - East Palo Alto, California

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My family and I look forward to coming here when we travel near here. We always end up spending way more time than we plan to. The displays are nice to look at and definitely always inspire us to remodel our house. It can get crowded, especially on weekends so watch out for that. The layout of the store is pretty organized though. I love how they organize each room. It's easier to look through. It can be overwhelming though. Besides that, Ikea is still one of favorite places to go when we stop by. I would say that this place is for majority that are on a budget. The quality of items aren't the best. But I've had some stuff that lasted for quite a few years. read more

IKEA - Furniture Stores Near Me - East Palo Alto, California

I went to the store for some lights and to redeem free ice cream from my rewards. The kiosk didn't allow me to scan my code to process the order and the app said my item was already redeemed. I asked the lady at the counter for some help. She kept telling me there was nothing she can do about it if it doesn't show on her screen. She offered no solutions and was extremely impatient and rude. I asked someone at self checkout and he said he couldn't help so he grabbed the manager. The manager was actually super nice and helpful. She walked me through the steps so it wouldn't happen again in the future. I added an extra star for a separate occasion when I called support to help connect my receipt to my account and they were super nice and helpful. read more

Needed my chocolate bar. I drive 90 minutes to the doctors in the area. So I stop here for me and mom to get our chocolates. Thanks. read more

IKEA - Me on a mission. meatballs plate lunch. - Furniture Stores Near Me - East Palo Alto, California

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Ikea hasn't changed much since the last time I visited. There are new designs for the duvets, picture frames, kids toys, furniture etc. This visit we went to find some decorations for my daughter's room. She wanted floating shelves. We found the shelves and picked up some other household items. We needed some screws for the shelves and I was able to find a worker to ask. He was so kind, attentive and got us what we needed. The highlight of the visit was MEATBALL SUNDAE! Definitely, worth the $2.50 spent :D I would highly recommend the next time you go! read more

IKEA - Meatball Sundae! - Furniture Stores Near Me - East Palo Alto, California

I am a huge fan of Ikea! Shopped here earlier this month and could not resist stopping at the upstairs cafe for their famous Swedish meatballs meal with peas, mashed potatoes, and cranberry sauce. The cafe is very spacious and with lots of tables and seating area. One perk that comes with an Ikea membership is complementary coffee...for those who are coffee lovers or simply need more oomph to walk around in that gigantic store. read more

IKEA - Furniture Stores Near Me - East Palo Alto, California

Will never not love ikea's Swedish meatballs!!! Their Stockholm salad is also one of my favs! Love the smoked salmon and potato salad. read more

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Horrible checkout experience. You pay first then you have to wait for the staff to prepare your purchase. Seems simple enough. I bought a chair, nothing else, shouldn't take more than few minutes (the screen shows maybe 4 orders ahead, slow Tuesday night). It's been 30min, nothing. Just a disappointing level of disrespect for my time, gone to waste. read more

Do not purchase furniture at IKEA. Especially do not purchase online and have it delivered. We came to the showroom and tried lots of couches. We also visited other stores. We selected a couch and gleefully waited for it to be delivered. We began assembling it. That's where the excitement ends. Unfortunately, they did not deliver the proper items to us. We were supposed to get 3 boxes. We got 2 correct boxes and the third box was a CEILING LAMP instead of the sofa covers. We wound up with a naked couch that looks HORRIBLE. Within an hour we notified the truck delivery driver that we had received a random lamp. They asked us to send a photo. We did. Within another hour we notified them we were actually missing a box and did not receive our complete order. They stopped responding. We then called IKEA customer service, and they said the truck route was set and they would likely not be able to return. Customer service promised to make it right and FedEx the couch covers to us within 5 days. Today was day 5, and it did not arrive. Called customer service again. Spent another 30 minutes on the phone to discover that the resolution was not properly filed, leading to the delay, and now the item is scheduled to arrive in another 5 days. Two weekends with a couch we can't use! I attempted to pivot and said: Can we just get a refund? (At least then we could end this nightmare.) They said sure, and we could schedule a pick up. But *we* would have to disassemble it! We already put hours into assembling it (which took sweat, muscles, and 3 people!) and now we have to take it apart? I asked how we could make this right or if I could speak with a supervisor. They said no supervisor was available at the "call center." (Impatiently waiting for a call back.) But that's when things got weird. At the end of the call the customer service rep asked if we were satisfied with her response. I explained that while not her fault, no, we were not satisfied. She then began to explain how important a positive review of the call was, how negatively not having one would affect her. She sounded frightened and on the edge of tears. She did not want to hang up until we agreed to reconsider her review because it would be so detrimental to her. What is IKEA doing to its own people??? No couch. No resolution. No IKEA is the lesson. Also, I would not want to contribute to someone losing their job or being tortured. I just want to buy a couch and actually receive it in the time that was promised. IKEA claims that it aims "to create a better everyday life for the many people." It has failed. Failed the customer, and possibly worse yet failed the very people it employs. Save yourself. Do not purchase furniture from IKEA. read more

Pick-up order system is discriminatory. It specifically states on the wall "please have a seat while we prepare your order". Yet if you stand in line when you get to the front suddenly your order takes priority over everyone else's. I can't physically stand on a hard concrete floor for 45 minutes so I had taken a seat. Now essentially I'm screwed as 5 people who came after me have now received their items and now I'm sitting on the floor trying to be "in line" so eventually I can get my order. NEVER again IKEA. Don't discriminate against people with disabilities. read more

IKEA - She told me to read the wall yet she continues to scan tickets at the front of the line and bring those people's orders out first. - Furniture Stores Near Me - East Palo Alto, California

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I came here when the escalator wasn't working and it was so difficult to get to the entrance. Signs were small and had to walk extra out of the way and up elevators that were slow moving. read more

IKEA - Furniture Stores Near Me - East Palo Alto, California

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The furniture here isn't the greatest quality, but it's affordable and there are lots of options to choose from. I purchased a wardrobe and an entry table, and both were fairly easy to assemble, which was a plus. I'm not a fan of the cafeteria though; the food isn't that good. On the bright side, it's cheap, so if you just want a quick bite, it's okay. Just be prepared for long lines on the weekends. read more

IKEA has good ideas and the lay out is fine. The problems start here when you want to purchase something. Everything is easy to find but the check out line is worse than the DMV. At least the DMV has learned over the years and it is much better than before but still a chore to wait. IKEA has 26 registers to help you part ways with your money but only 7 of them open today and few on other days. Do note that today being A Sat during the summer you know it is going to be busy. 8 July 2018 13:30hrs. Come on IKEA find a solution for the line organization and find a way to get people out quicker. Do you ever notice how many abandoned carts there are near the check out lines. They are there because people give up and just leave. Especially the ones who don't know to walk past the two longest lines in the center and make their ways to the front on either side . This step alone saves you half the wait. I have been in line about 20 min my timer I started after noticing the line wasn't even moving. Think of the lost revenue you have when people see the line and just decide to walk out. Think of the ones who are in line read more

My review is limited to buying food items after the store register/cashier area. ORDER -1 dark chocolate chocolate bar $1.99 -1 pack of regular meat balls $14.49 or $14.99 STARS (stand out qualities) -Self pay kiosks was convenient -Wide variety of interesting foods. I had to practice self discipline to avoid buying too much -Most food prices are reasonable -Parking is convenient STAIRS (areas of growth) -I wanted to buy soft serve but it was not available -Wish there were better promotions when buying more meatballs. Most promotions only saved a dollar or two TIPS -Sign up and use IKEA family discount card read more

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It's been about 15 years since I set foot in ikea. When I stopped going I was bored with the store. Even new items seemed like minuscule variations designed to give the product a new name and to ensure maximum incompatibility with the old product. This hasn't seemed to have changed. The old classics are still there but they seemed few and far between. One thing I look for are foldable furniture, but most items need to be assembled and are not meant to be disassembled. I did like their kitchen items but mostly the small odds and ends that every kitchen needs. The problem for IKEA now is Amazon. Amazon quality is less consistent than IKEA but for smaller to medium size purchases that shipping fee can kill the sale. And no I don't have the muscle to pick up the package and drive it home. One of the more substantial items are the pots and pans. I've had pretty good luck with the 365 line of pots. But Amazon interferes again. There are a lot of pots that are higher quality and more cost competitive. Tramontina springs to mind. The 365 line performs well because the disk at the bottom is so substantial not because they have superior metallurgy. As for the knives well they make excellent beater knives and are appropriately priced. One thing that has changed radically. The little paper notes and tiny pencils are almost gone. Now you download the app and start scanning to create your shopping lists . But wait they still haven't solved the real problem. How do you find the item? IKEA quality is more consistent but there is quite a premium on the price. I've noticed once you get into the better quality lines the cost rises until all your other options become price competitive. So you better wait for a sale. The miniature steel pots for kids remains one my favorites. Finally a toy that babies can play with and use for teething as well. I've had good luck with their kitchen knick knacks. From brushes for the sink to the toilet you get reasonable quality for a nice price. I used to like their glasses, but they shatter very easily. Their steel utensils are pretty reliable but the selection isn't comprehensive.I'm down to speciality items like fish spatulas. No luck. I deliberately picked up one of their pepper grinders. I purchased one 30 years ago and it lasted close to twenty years. Here's to some more of that! You can't leave IKEA without eating the meatballs. I don't like them but I eat them because it's part of the IKEA experience. But they've improved them radically with just a little dollop of cranberry sauce. The sweet/tart flavor complements the intensely meaty flavor of the meatballs, bringing the whole thing into balance. The small plate of the meatball meal was astonishingly priced at $2.99. If you wanted to you could order two plates of this for six bucks and it would be more food and lower priced than the large meatball meal. IKEA is celebrating its birthday and the special price on the meatball meal is part of the celebration. If you sign up for the IKEA loyalty program, they give you a free coffee on Tuesdays. It doesn't seem like a reasonable incentive to get you in there on a Tuesday, but the luck was with me and it was so. read more

I love going to IKEA because I get my steps The lay out is perfect for walking and you get a great view of the furnitures and appliances they sell. It's bright and clean! Their food is really good and affordable! Service is fast and the workers are helpful! read more

IKEA - Restaurant dining - Furniture Stores Near Me - East Palo Alto, California

IKEA in general has gone way downhill in terms of quality, but this location has really taken a dive in service. Lack of product knowledge among employees is noticeable. I don't expect them to know the catalog, but it would be nice to offer some good directions or recommendations for alternatives. This location always seems to be out of the item I need, and restock is hit or miss. The return process is a joke - wasting 1.5-2+ hours out of your day to return items is diabolical customer service. I don't know why they think staffing two people to handle returns and spare parts on a Sunday is sufficient, so I'm writing this as I painfully wait to return some items, and this will hopefully be the last time I set foot in this circus again. read more

I am very impressed with ikea ! The service is best! I had few experiences but the workers are all very helpful! One incident is I went to the light section and highjack a worker who is passing by and she help me with light parts and was most helpful! Other time , I asked a guy worker to help me with the light shade and he is also most help ful! Another time I wanted an Easter mug which are out of stock and the kitchen lady helped but told me to go to the admin to buy the display! The admin lady was most helpful and was able to help me after few calls and I was able to buy than the next day! One Amazing worker helps me calculate the sq foot of deck material! He was most helpful as well! I am thankful he went out of his way to do the math for me! Most of the workers are willing to listen to you and help you with the items!!'n not only the workers are knowledgeable! They are friendly and willing to assist!!! IKEA! Keep up the good work! Not only you have beautiful stuffs! Your workers are amazing too! read more

This IKEA got so much better. Everything as perfect, especially at the food court. Your food court has amazing employees that are super fast and friendly, with great smiles and a positive attitude. Lunchtime purchase was a breeze even with the busy-ness. The marinated salmon lunch tasted so good and I got a side of the famous IKEA meatballs for 1.50 talk about a great deal! The employees on the sales floor are super nice from start to finish! They are helpful and knowledgeable and super funny. I found a great deal on a "last chance" computer stand that I plan on using as a night stand, IKEA's quality and look is always impressive and versatile. I have made IKEA my number one furniture shopping store. Keep up the great work! read more

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1 type of salad. Salmon. If you don't eat fish, you're out of luck. they have the plant meatballs, regular meatballs, pasta, deep fried chicken and fries. There was nothing else offered. Such a piece of crap place. read more

IKEA - IKEA Palo Alto, CA. Empty. 1 salad type. If you don't eat fish, you're out of luck no salad for you. - Furniture Stores Near Me - East Palo Alto, California

Ikea is chaotic evil. The quality of the furniture is what you pay for - basically good when you're a broke college student and terrible once you start making decent money. I haven't stepped foot into Ikea since I left grad school to purchase anything, but alas, circumstantial events led me to EPA Ikea. We needed something same day and unfortunately decided to venture to here. In the past, you were able to pick up the items yourself in the main area. Nowadays, you either order online or add the item to a virtual shopping list and pay prior to going to the pick-up area. I highly avoid this tactic because you'll end up waiting for what literally feels like forever with very little direction in a sea of confused individuals. Workers seem overwhelmed and can be quite rude, based on what I heard from others waiting in the area. Never again! I'm going back to West Elm or the like. At least it's easier to get help there even if I have to splurge a bit. read more

Looks like others feel the same. Haven't been to IKEA for a long time and don't remember I purchased beddings related stuff, but in general IKEA has become the worst in terms of service. Of course it is supposed to be no frills and no service. But am I supposed to know what to do seeing tags and kiosks? That I knew I were supposed to know where and how to buy the stuff? It wasn't just me I was asked by others wtf they were supposed to do as well. You are supposed to pay at the front then wait and pick up your stuff at the receiving counter? That wasn't what I remembered. And where the hell is "Market Hall" and beddings section to pick up my thing? And I need to go through yet another showroom to find the product I have already picked? Now am I supposed to know that the product is only the cover while I am seeing the finished pillow? And by the time I realized I was wrong I need to wait 45 minutes just to return the $9 cover, there are like 20+ people sitting there waiting like the Covid vaccine scene (in fact it is much worse, I frankly have not seen often line that long). IKEA seems to have become much worse over the years, thanks but no thanks. read more

do not purchase from here! i have been trying to get a refund, as part of their supposed deal to return your mattress for a more preferred one if unhappy, since december 13 and am losing my mind. 5 phone calls, two trips to the store to try and get results in person, and countless headaches have gotten me absolutely nowhere! yo go to sleep train or something instead! this is no way of doing business! read more

This is the IKEA I've always gone to. I think I went to the emeryville location one time years ago but primarily I come here as it's the closest to me. Throughout the years I've always liked it here - great food, service, parking, options and good stock. I love the showrooms and just walking around. We came a few days ago to pick up 3 items and it was seamless. read more

Came in for the usual IKEA experience and left with mixed feelings. While shopping, I noticed a large, healthy looking plant already inside a garbage can. It was clearly alive, just not sellable. I politely asked if I could take it home to save it instead of it going to waste. The answer was no. I understand that policies exist, but it was genuinely disappointing to see a perfectly salvageable plant refused when the only alternative was the garbage. For a brand that emphasizes sustainability, this felt unnecessarily wasteful and out of sync with that message. Staff were polite, so this isn't about attitude. It's about policy. Watching a living plant get thrown away when someone is literally offering to give it a second life is not a great look. read more

IKEA - Furniture Stores Near Me - East Palo Alto, California

Collin working in the closet department at IKEA today offered such a high level of customer service. I was trying to find a replacement for something purchased years ago and he made sure to check every possible option. I observed that the customers before and after my questions received the same level of service. Our overall experience at IKEA was that much more positive because of his help today. read more

I'm shook by all the 1 star reviews LOL but it seems like it's just for the food? I've had IKEA meatballs once in my life & yeah I don't understand the hype but?? don't think I would count IKEA food as like "hey I'm hungry let's go out to IKEA" ? idk maybe it's just me anyways I love IKEA I've been coming here for yearssssss it's like my happy place lol have done click & collect a few times & it's gone seamlessly also have just walked through & enjoyed all the stuff & sat on a billion couches also when we went to test couches we ended up getting couches & they did NOT fit in my car bc I'm terrible at math LOL but the guy was really nice & said I could take one box back to the house & he'd hold the other box for me at the click & collect area so I could come back for it (same day) sometimes the app will say something is in stock but then when I go to hunt down the aisle in the warehouse theres no stock but tbh that's no fault of Ikea's lol Im just too slow to get there I guess anyways I love IKEA the end read more

Purchased a crib, was too big to fit in car with the baby. I used the task rabbit delivery that is IKEAs option for delivery. It never got delivered. Lost $45 and my time. Members at IKEA agreed it was a bad situation, but could do nothing to help. read more

After hearing so much hype around ikea food, i was finally able to give it a try during my visit to ikea! I was left feeling underwhelmed and disappointed. I ate lunch around 2pm on a Saturday and it was pretty packed. Roughly a 20-minute wait in line but once you place your order, the food comes out quick. The food is bland and nothing that would want me to come back for more. The mash potatoes and gravy needed more salt and the peas were watery. The lemon herb fish was better taste wise, but it definitely reminds me of cafeteria food. They have another food court at checkout that serves grab and go items such as hot dogs and ice cream. I would rather eat there. read more

IKEA - Strawberry Vanilla - Furniture Stores Near Me - East Palo Alto, California

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I thought the stars were inaccurate... but don't expect much. No one was helpful. I blame management. It's evident that folks are hired and not treated well, so that tickles down to how the interact with customers. We talked to Jonathan in the lighting department twice and ended up helping ourselves. I called and was provided help faster than he was able to help me. The first time I asked a question he was suggesting I search on my phone instead of him using his device. Again I really feel like this is a management issue, I'm sure the people are capable. Management just doesn't care enough so the employees don't care either. It just makes me sad for the brand because ikea does have some decent solid wood items and core pieces and their customer service will send people elsewhere. (Try Lowe's and Home Depot after you get the IKEA inspo) read more

I really can't say enough good things about our experience tonight with Rudy. He saw me with carts of boxes and instantly jumped in to help out. He had just gotten off his lunch break, but he didn't even hesitate, he just jumped in and started helping! So thankful for him!! We literally could not have gotten everything loaded without him! Thanks Rudy!! read more