Ordered a sofa/love seat and paid for pick up service and delivery. But had to pay for that separately after driving 45 minutes to the store, because the suck website does not allow you to order pick-up online. The person trying to help me at the store couldn't figure out how to complete the order from their system. So I had to go to a different dept. to handle delivery. Called the store day of delivery after checking tracking and seeing the order was cancelled and receiving no notification. Was informed that my order had been split into 2 orders and rescheduled for different dates without notifying us, because they sold us a sofa they didn't have in stock! Got the first delivery a day after we were supposed to. But the delivery driver argued that the additional parts on our order weren't on his list. Until he went and re-checked his truck. "Oops, sorry." And, bonus - when he showed up he said, "this is too hard for me alone, so you can help, or i can cancel the delivery. ... The delivery I paid for. So I wouldn't have to move it myself. Rolled up my sleeves and said screw it, at least it's here. And waited the next day for someone to pick up the old furniture. Shocker, no one came. Called IKEA back again. Was then told that pickup had to be rescheduled to the other delivery date as well. I begrudgingly agreed to that date. But again never received any confirmation. Spent 3 hours today trying to make sure they were still coming. Called IKEA, then IKEA says call delivery company #1, then that company says not them, call delivery company #2. Then #2 says "not us, call IKEA". Who then finally told me someone messed up and I have to wait another week past the 4-day delay we have already had to deal with. WTF are you kidding me? So here I am with 4 couches in a 1,000 sq ft apt. Praying some idiot doesn't cancel, ignore, or otherwise screw up our order again! The level of ineptitude! Quick update... the second delivery due today never showed, and the shipping company cannot contact the driver. Insanity. read more

The location is usually really busy, and customer service can be hit or miss, but Veronica, one of the managers there is a true gem. She went above and beyond and out of hey way to assist me with a warranty issue during a hectic day for me. I really appreciated it, and it made my day. Thank you! read more

Love this store! Yes it's always busy and yes people are not always nice, but the employees here are kind, helpful and try to get you in and out quickly. We had some returns that were a breeze. read more

Not a regular customer because it is a drive from our place; but when we go, we are always thrilled and never leave empty handed. Loved the showroom style. One gets ideas on how each piece of furniture fitting together. Pick up the desired items at the self-serve aisles and bring home to play with the new toys by putting them together. Before leaving, we always stop at the cafe or food section to bring home some yummy meatballs or herring. Ample of parking. read more

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I've only eaten in the cafe a few times and usually get the Swedish meatballs. They are always so good with mashed potatoes and peas. I noticed they had a $3 deal for the plant balls (pea protein) and veggie balls. I ordered them with the veggie medallions, gravy and lingonberry. I had no idea they would taste so good. The friendly cashier mentioned some breakfast deals too and free coffee if you sign up for IKEA Family card. Now that I know about all these great cafe deals through August I'll be back try some new things. Of course, I was one of the last to get this memo because the cafe was pretty packed for a Tuesday lunch crowd. read more

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BAD online shipping and boxing. GOOD phone support. I ordered the Rosenvial mattress protector online. They boxed it up but only taped one side of the box and did not tape the long seams of the box on the other side, resulting in the bedding being exposed to the dirt and grime from the shipping process, and possibly bugs. NO THANKS. They tried to replace it but the same thing happened again. They made the refund easy. Phone support is great. But even so, 5 seconds that the person boxing in the warehouse saved due to laziness, cost me hours and days, and I still do not have a mattress protector. read more

This review is for the half off Friday menu at the restaurant. Food is solid, reliable, filling, and tasty. Swedish meatballs, plant balls, cod. I love lingonberry sauce. All this for half off is a steal. But OMG THE CAKE. The restaurant's chocolate cake is something I have always gotten and it's a solid, classic chocolate cake. Cannot go wrong! Seriously so simple and so delicious. During my last visit I tried their almond chocolate butterscotch cake and I still think about it. It was quite literally the best cake I've had in a while. Not too sweet, delightfully crunchy with hints of caramel-chocolate. I can't wait to eat it again. I want this cake for my birthday. read more

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The products are cool, but food court. The food is cheap and taste cheap, I Could have went across the street to Costco and got waaayyyy better food for half of what I spent at IKEA. The pizza taste like grade school lunch, everything is just trash read more

IKEA's return process is like being at the DMV. Take a number and wait an hour to return a product, because they only have a single employee processing returns. Being there will quickly remind you why it's better to just shop from online stores that have easy returns. read more

Service was good . Decent selection of decent priced food . Been here several times and never ate in the cafe .. today we went to just eat in the cafe . My grandson loves this pace . Definitely will return read more

IKEA - Stairs in the front to the cafe and entrance - Home Decor Near Me - San Diego, California

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ZERO STARS. I received a $10 off coupon for my birthday and used it to buy two large IKEA 365+ glass food containers online, to be shipped to my house. When I received them, both glass containers where shattered -- they were poorly packaged. I went to my nearby IKEA store today to exchange the containers but was told I could only get a refund. That was not acceptable to me because I would then lose my $10 birthday coupon. I was told that was the only option and I should buy two more and talk with the cashier about it. OK -- fine. I talked to the cashier about my $10 coupon and he said I needed the original coupon, which I did not have. So, I ended up paying $10 more than I should have for these items. VERY bad customer service and a waste of my time. ADDENDUM: I did the IKEA online chat to see if I could get resolution--I asked that the $10 gift coupon be reissued since IKEA took it away from me. That was a no-go: "I am so sorry to inform you that but I a not authorised, so that is why I would suggest you to please visit to the store." Again: ZERO STARS for customer service and for the poor packaging job that led to this whole mess. read more

*This review is for the cafe* Okay WOW. I'm seriously impressed with the overall healthy menu ikea offers and the great price tagged on the dishes here. This store's cafe makes it easy to eat well on the cheap. Before browsing around aimlessly through the store, I decided to get something to eat to fuel my walk through ikea's labyrinth. The way this cafe works reminds me of how your typical school lunch cafeteria is situated. You snake through a line, grab a tray, grab some items that are within reach behind glass displays and if there is an entree you'd like, you order it with a worker. I got the Pea Protein Meatballs and was super excited to try IKEA's veggie take on their legendary meatballs. Suffice to say, I was really pleased! The workers gave me a heap of meatballs topped with buttery gravy, steamed broccoli, mashed potatoes and a small spoonful of jam on the side. Everything was perfect and was the perfect fuel for my trip! The portion was actually really hearty and I was only able to eat about half. Now, I didn't know that ikea also has a bistro in the area for after you pay, and that eatery has an entirely different menu. I DEFINITELY want to try that out next time! read more

IKEA - Pea protein meatballs - Home Decor Near Me - San Diego, California

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Jenna with red hair is awesome and super helpful. She went out of her way to help me find what i was looking for. 10/10 no notes. Ikea should pay her more. read more

I love their meatballs and desserts! I love their chocolates too. Good place to go for specific things needed at home. I come here than the 99 cents store for certain things. read more

I've been coming to IKEA for home furniture and other household needs for years so this review is a bit delayed, yet applicable. The store pretty much has everything you could possibly need in a home. They have furnitures like chairs, desks, couches, beds, nightstands, and tables. They even have rugs, curtains, beddings, kitchen tools and kids toys. There are so much more! I love that they display items in showrooms so customers can see the products in a setting. I find it helpful as I can get ideas on how to display the items in my own home. I went to the store yesterday to buy a dresser for my daughter. We were in and out in no time. The products are neatly organized, labeled and placed by sections, so items can be easily found. Each item will have a tag containing the item name, dimensions, price, and location. For example, the dresser I got is called KOPPANG. At the bottom of the tag, you'll see the label saying Aisle 1, Bin 64. This is the location of where you can grab one for yourself. The bigger items, such as the dresser I got, are stored in shelves right before the checkout. You can make your way to aisle 1, find bin 64, and find the unassembled dresser in box(es). Depending on the size of your item, it'll come in a single or multiple box so it's best to be aware of that to make sure you grab all the parts before checking out. This specific dresser came in two boxes. Their products are pretty inexpensive in comparison to other furniture stores. I must note my dismay with this particular purchase. I originally saw this item two weeks ago priced at $99.99 but was sold out. I have been keeping track on their website and saw that they finally have it in stock again so I went back to the store but found the item price had gone up to $129.99. Do keep in mind that a lot of the items are not made of solid wood but what seems to be particle board, which is no problem for me. They are pretty sturdy and could last years if taken care of. They have an amazing cafeteria! Sometimes, I just come to IKEA to browse and have lunch with friends since the food is fairly inexpensive and you actually get a decent meal. Their Swedish meatballs are pretty popular, which is what I typically get. It comes with mashed potatoes, some kind of vegetables(green peas this time), and lingonberry sauce. I also like the salmon salad and garlic bread. They even sell desserts :) read more

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Outstanding customer service! Her name was Nina she was very friendly and detailed oriented. I was looking for bed and sofa she checked stock etc..gteat job..thank you!@ Her name Francesca I was looking for bed and she had knowledge about bed and gteat customer service thank you!! read more

I love Ikea, it's my go to store when I need to buy a furniture item or any other household item. There are a lot of options to choose from, they are beautifully displayed on the floor, reasonably priced, and there is always somebody on the floor who can answer your questions. Yes you have to assemble it yourself if you buy furniture here, but it's a part of the experience. read more

Rude person at the hot dog counter - not very appetizing with him there - there are other people who need jobs other than the rude person there - no more shopping at IKEA for me !!! read more

I've been an IKEA customer for over 20 years!!! I need an anniversary party and large loyal customer discount!! My shopping started as a 17 year old buying furniture for cheap for my first place, discovered the Swedish meatballs somewhere along the way. While I have evolved from most of the furniture they sell, there are a few items I shop for that I consider staples in my house. - their white and grey dish sponges: I'm not entirely sure what they're made of, but they last a considerable amount of time and don't get stinky! - their "ziplock" bags: these bags come in all sizes imaginable, while they might not have the easy zip closure as competitive brands these bags are STURDY! They also keep a great seal in the freezer. - cutting boards: I get their 2 pack white cutting boards, super good price and great when needing to replace. - the majestic Swedish meatballs: best way to cook them at home is in a steamer, I use the steaming basket in my rice cooker and they come out to perfection! - their something berry sauce: that sweet berry sauce used with your Swedish meatballs in the cafeteria is also in their pantry section. Forget cranberry sauce for thanksgiving, get this stuff, it's amazing! Storage solutions are great here, and the desk/office sections are amazing. So many combinations you can make out of them, I recently converted a room in my home and used all ikea stuff in there for a gaming room! Came out FREAKING awesome! Outside of that, check their discount section for treasure finds on your way out The only pieces of furniture from ikea outside the gaming room that I have at home are the HEMNES dressers. These are great, look good and are sturdy as long as you build them well. I've had mine for almost 10 years. I've tried replacing them to something different but each time I shop for dressers I find that the drawers are never deep enough so you can't fit as much clothes in them. I've checked out so many furniture stores, without wanting to spend $3k on a dresser these do the job well On the not good side: return policy, it's probably one of the worst return policies in any store in America. You ABSOLUTELY need your receipt. While I don't shop there much anymore to need to return things, but if you're like me that you buy stuff, stash it away and then think oh man! I don't need this, or never mind, but loose receipts. Forget it. It's yours. You keep it or try your luck at fb market place because ikea isn't taking it back. No SIR! However, I came up with the clever idea to create a fb group for SD for ikea resales :) Also, ikea hacks! Been wanting to do some for sometime to create built ins in closets and a hallway, but it appears that ikea doesn't carry a lot of stuff in stock like before, making it hard to get the project going because no one ever knows when said items will be back in stock. I noticed this since C19 hit, it's like they never got back on track with their logistics. And recently received an email from them about the ikea family 5% discount being a thing of the past. This is a complete shame and bad move on ikea. I get inflation is through the roof but, the profits are still pretty high at a place like this. IKEA family perks are slowly dwindling away, are we even family anymore? Well, overall I still think the good outweighs the bad, it's still a very good store for budget friendly shopping for home goods, there's from very cheap to expensive. As for assembly there hasn't been a piece of furniture I haven't been able to put together on my own, they do excel in making instructions very clear and easy to follow. I wanna be a family again, bring back the kiddy daycare and our discount! I don't need the daycare, my kids are teens now but it sure came soooo in handy when my kids were little and they loved it there! I'm sure other families would appreciate this option to shop there read more

I love to start with the god area before I wander into the store area. The prices are super adorable and feels quite quality. I've had IKEA stuff that I've had for 10+ yrs and it's nice they still carry a lot of the same products years later if something does break. The store is so cleaned and well maintained. This place is a huge maze. But it's hard to not spend a fortune in this place! read more

IKEA - Home Decor Near Me - San Diego, California

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Came here for a few items and ended up having lunch as well with my bestie and nephew. Of course we order their famous meat balls for lunch!! Haven't been to IKEA since my early 20s for college and now here to get a few household items for My nephew since he just moved in close by for SD university. Hasn't change much and still feels very much the same in terms of their offerings and food choices at the food court. Taste the same as well perhaps slightly not as great as before since my tasty buds have changed in the last 20 years plus!! Lol read more

This is for the cafe... Can I just say that this is the best hidden kitchen that serves up healthy comfort food? I love thei modern cafeteria vibe that is all about simplicity and offering menu items that everyone can find something to enjoy, all at an amazing price. And did I mention that coffee is free for IKEA Family members? And they've got espresso and cappuccino. So with the free wifi, why not ditch Starbucks and hang out here? read more

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Celebrated National Hot Dog Day with my favorite Veggie Dogs form IKEA! Priced right at $1.25 these yummy things are topped with a tangy sauce I'm obsessed with, pickled onions and crunchy onion straws. The availability has been hit or miss when we go so I make sure to grab 2 when they do have them. read more

IKEA - Veggie Dog - Home Decor Near Me - San Diego, California

I've been a loyal customer of your store since the early 2000s, and it's with genuine disappointment that I write to you today. After the challenges of the COVID-19 pandemic, I've noticed a significant decline in the quality of service, product availability, and overall shopping experience at your San Diego location. The store used to offer a seamless experience, from browsing to checkout, with knowledgeable staff ready to assist. However, recent visits have left me feeling frustrated and dissatisfied. The quality of customer service seems to have diminished, and there are frequent stock shortages that make it difficult to find the items I need. Additionally, the store layout and cleanliness no longer seem to reflect the standards I once associated with IKEA. I truly hope this feedback can be taken seriously, as I've always valued the convenience and affordability IKEA provided. However, if these issues persist, it may affect my decision to continue shopping at this location.IKEA!!!!!!!i implore you to consider hiring individuals who are genuinely happy to be there. Is there something going on behind the scenes? read more

I tried to use IKEA. They offered an on-line consultation for closet design. I set up my appointment and received several reminders, including a call the Friday before. So I was very surprised when no IKEA person showed up for the meeting. I waited for 15 minutes then called their customer service line. That person had me on hold for another 15 minutes. Finally they said, "oh sorry, you have to reschedule". The person was too busy with another customer to keep the appointment. No thanks, I will look elsewhere. read more

Slow as a sloth on returns. You go to the first floor for returns. You scan the QR code or the kiosk: fast. Login your deets: fast You even know your place in line. Your first name and last initial will appear on the monitor on the higher wall. You'll see 3 seconds away next to your name. No wait time at all. Cool that is faaass... Then you'll see 2 minutes, 4 minutes, even freakin' 25 minutes!! Then you are called. I even completed the suggested link sent via text to expedite the exchange. I scanned my receipt, put in the order # and was ready to expedite my return. The rep was totally confused about this process. Said he never seen it. Seems like IKEA has some training to do. And trust me, this was no employee shortage. There were three reps. I was number three in line and it took 25 minutes. Do not get misled and think your return will be fast. Naaaaw! And yes, I'll shop here again. I'll just try to be certain about the purchase. "Hold fast to dreams, for if dreams die, life is a broken-winged bird that cannot fly." read more

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Haven't shopped here in a long minute. What I found a bit inefficient was certain items (cabinets) were not available in store. You would have to come in, get a barcode scanned, pay, and then drive three miles down the road to an IKEA warehouse to pick it up. One would think you could purchase the said item online but they were not accepting online payments at the time and noted they were pushing their payments to a third party provider. The cabinet itself is fine; however, why have it stored at a separate facility? My understanding also is this IKEA is small compared to other IKEA stores across the nation. Perhaps that is why they store certain items separately in another warehouse? read more

It shouldn't take 45 minutes to do a simple return. I expect more from a large company that is Scandinavian ran.

my review is strictly on the cafeteria haha location: in the same plaza as Costco, Lowe's & Mission Valley Library parking: free but can be chaotic getting in and out of the plaza service: I've been to IKEA a handful of times this year, and the employees are always friendly and nice tip: visit the IKEA cafeteria on Fridays! it's 50% off hot entrees. you can get a plate of Swedish meatballs (comes with two sides) for $5 on Friday nights. what we ordered: * Swedish meatballs: their meatballs are such a nostalgic meal for me. you can even swap one of the sides for French fries for no additional cost. don't sleep on their honey mustard * chocolate cake: it's good! not too sweet and the chocolate flavor is prominent. read more

IKEA - Home Decor Near Me - San Diego, California

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I've always been a fan of IKEA's furniture and enjoy their restaurant, but tonight's visit left me disappointed. I had reserved a "Surprise Bag" through TooGoodToGo, and even though I arrived close to closing time, I was told everything was already closed and they had nothing to give me. I showed them the confirmation on my phone, which clearly stated I had paid for the order along with the date and confirmation number. The employee I spoke with was polite, but the interaction felt uncomfortable. Someone in the back was making hand signals and mouthing words to her while I was standing right there, instead of addressing me directly. I understand that they might have run out of food--it happens, and I can easily request a refund from TooGoodToGo. What bothered me was the lack of hospitality. It felt like they didn't want to serve me simply because it was closing time or because I wasn't a "typical" customer. I'm not upset about the food; I'm disappointed in how the situation was handled. It was an awkward and unnecessary experience, especially from a place known for its customer service. read more

If it says they have stock of something, they don't. Inventory tracking is absolutely garbage here, staff are useless

Minus the chaotic parking situation, everything about this ikea is PERFECT. You can literally stay all day in there & not get bored! I've done the pickup now twice on various items, & each time has been quick. Customer service is top tier here as well. Super friendly & eager to assist staff. No matter how busy it is, each person makes sure to take their time with you to make you feel heard & to assure you leave with everything you came for. read more

IKEA - Pickup - Home Decor Near Me - San Diego, California

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1 star for ikea and their store manger This return policy is ineffective and inefficient and a complete disregard to the time of others read more

What can I say about Ikea. They have so many useful products at reasonable prices. If you have the time and the will to walk the store following the arrows on the floor you will have an amazing experience. Ikea has something for everyone. Many items will come in boxes that you will need to assemble when you get them home so hopefully you are handy with screwdrivers, nuts and bolts. Overall the staff are friendly and will direct you from one area to the other but be prepared to walk. read more

Fun eating in a cafeteria like setting. I like the price and the pick as you go thru the line concept. Would do it again! read more

IKEA - $3.99 meal at ikea - Home Decor Near Me - San Diego, California

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Pros: * Huge Selection of a wide variety of products * Prices range from super cheap to very expensive *Easy navigation through store * Friendly and knowledgeable staff * Restaurant on site * Clean Bathrooms Cons: * Difficult to find employees Extra: * Best shopping carts * Check out the clearance area by checkout; a large selection read more

Love it

Great place for knick knack supplies and household goods. Nothing of high quality but their prices are reasonable. We usually go there to pick some supplies (dishwashing gloves, plates, bowls, etc.) and get some meatball plates. They even have vegetarian meatballs. read more

IKEA - Vegetarian meatball plate. - Home Decor Near Me - San Diego, California

Remember the 50 cents hot dog at IKEA food court? That's what drove people here most of the time. I remember a line of people with shopping carts going to the warehouse, and as the line moving along, you will stop at different sections or departments to get stuffs that you want, it's like you're going on a tour at the museum, and it was fun. I guess Covid changed all of that, now you can go in as you please, IKEA is a European company, do their products are a little different in styles and quality, but you never known what you could find here, still fun to do, maybe not worth to buy unless you are shopping for new furnitures for your new home or something, then when you get to the food court expecting some Swedish cuisine, well the price of inflation changed everything 50 cents hot dog is now $1.25, combo is $4 you get 2 hot dogs and 1 drink, so maybe the deal is better at Costco $2.99 one hot dog one drink and the size is bigger. They have a self check out kiosk now, but half of the food on the menu aren't available to order, hmmm then I won't be able to try any Swedish cuisine like they advertised. I was still on my poster frame projects, they had a beautiful fancy collection of frames, just not the right size for mine, even for the biggest one in store. Again everything here already came in the final products, so if you're hoping to build something from scratches, try a different hardware store. read more

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OK. There's not much new I can say about IKEA - well I can't really say anything new! Not a great start to my review!! LOL!! Look, it's clear already that most people's minds are made up about IKEA. We know what it offers its customers and it's such a conglomerate of shopping for home stuff you're usually going to find what you're looking for. As for me, I own a desk, a bed, and used to own a double-tiered coffee table I liked but the movers utterly destroyed that one - it was the movers, not IKEA. On this visit, I was looking for a food tray because my former one has met a horrible fate at my own hands! LOL! I looked everywhere and paused where I needed to, and felt like I was in the Jacksonville, FL IKEA again. Seems like the IKEA stores carbon copy each other! Do we say carbon copy anymore?!! :D Now, even as I made a new friend along the way and took some photos, I located the food trays, but when I walked by the cafe, I knew I wasn't going anywhere until I got some Swedish meatballs! Goodness it's been around two years since I've had them! And this time, I only had to pay $1 extra to add a few more (I believe 4)! This dish is a favorite among IKEA shoppers and it's very good and worth it! I took time to enjoy the meal and head back down to get the trays and check out. Well, my fried, to my surprise was still there to my disbelief and I said she couldn't leave until she bought everything in the store! Her cart was getting there! We got a laugh out of that and it was time to go. IKEA can be a love or hate relationship for may who shop there, or are one and done. I think the furniture I have could be wrecked if not taken apart correctly or stored improperly on a relocation. But today, it was two plastic trays, which will do just fine, both under $5. But I just may have to use gentler hands on them so they don't fear me! Recommend: (HIGH: especially the Swedish meatballs!!) read more

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