I really like to shop here at Olson's Ace Hardware, I am always impressed by how professionally…read moretheir employees treated their customers from entering and checking out at their store. All of them are so friendly and helpful, they are always willing to assist or guide their customers. They have the best and great customer service for me. Their store is so huge, clean, and nice. They also have big parking lots and you can freely walk around and enjoy the ambiance of their location. Their location is so easy to go to, easy to find, you can go anytime like early morning, late, or even evening shopping. But I will recommend to go there early for you to avoid long lines and that time the place is not so crowded. When it comes to their products, you will be satisfied and will definitely shop there again. They have so lots of variety and selection, all of their items has a reasonable prices, and you can buy everything you need in such a fair prices. You will save a lot of money here compared to other Hardware around the City. They also have good deals and promos. Highly recommend this Olson's Ace Hardware, and will definitely go back here again when I need to buy some of their items again. Thank you guys! Keep up the good work and see you again guys when I am nearby. Thank you!

Be careful! It seems…read morethat this Ace (in particular) and other Ace stores in general like to indulge in price swapping and misleading prices. The price of many 'non-Ace brand' items are displayed lower than the actual price on the sales floor, only to be rung up 'higher' at the regular (higher) price at the register. If you purchased an item at the artificially lowered price you saw on the display, you would most certainly be surprised to find it rings out at a much higher price at the register. Most of the time, the higher price IS the actual price on the website, but not always. In any case, that's actually not the point. The point is that an artificially lowered price lures you into making a purchase you might not have normally made. The usual excuse from the store manager is that there was a 'pricing error', but it happens ALL THE TIME at this store (Waukegan, Genesee & Grand). For big-ticket items, you may want to snap a photo of the price with your phone for later reference at the register, and save your receipt. Better yet, skip all the hassle and just shop at another, more reputable store, or Amazon. Oh, and if you are a minority individual, they will follow you (clumsily and quite obviously) no matter how long you may have shopped at the store. Let the buyer beware.

Been going their for years, Last week I was at checkout and the Girl was so Rude to me I said…read moreto her just ring me out no phone number need. She's telling me I have a Problem, told ri g me out and don't smart off to me Young Lady I been coming in here for 20 Years . She was Rude , Very Mouthy very bad service.

This ace hardware mislabels sale items and then does not honor the advertising…read more Bought 2 bags of birdseed labeled "buy one get one free" but was charged full price for both bags. After waiting for manager to correct the issue she said sign on shelf was wrong, but would not honor the sign on the shelf.

Ambiance is nice, service is great and the food is very good. Nice place…read moreThey have hundreds of bourbon brands and they make there own beer. They have charcuterie boards of all kinds you can mix and match Fun place to drink and dine!

The service was a little slow but our server was very polite l…read more Whiskey sour was sort of flavorless. The beet salad was also disappointing. I expected more flavor but the texture was good. The baked goat cheese was excellent! As was the old fashioned. This place just has great whiskey. Their summer wind cocktail is good too. The ambiance is fabulous. This place puts a lot of thought into their menu, ingredients, etc.

Very great selection in this store. Everyone working there is friendly and helpful, besides Bob…read more This guys stinks, very unhelpful.

The store is clean and organized but this review is more about an employee because I needed keys…read moremade for my car and it was way cheaper than trying to get back to the dealership to make it. Gary at the service department is amazing and friendly. He really knows his stuff. He walked me through the process they didn't have my key fob on hand so he order the part and I came back a week later for him to cut the key and program everything. I was in and out in less than 15 minutes and everything works great. I'm a satisfied customer.

Service was very quick and accurate. I was in and out with the trends I was looking for. I was…read moregiven information on my purchases. Friendly hello to my vehicle with the heavier items. There were sufficient different brands to choose from, and I was satisfied with how much I paid for what I desired.

It's impossible to get associates to help, the have to page someone but they take foreverread more

It does not get any better than this. I have had an account here for 16 years. They are always…read morefriendly. And you can always find that one part you are looking for that you can't find anywhere else. Prices are very competitive. Keep up the great work!

Very disappointing experience with recent policy changes at Home Depot in Vernon Hills…read more I've been a loyal customer and contractor for years, but the new return policies are terrible. They make it extremely difficult to return merchandise that's only slightly past the return date -- even when it's unused and in perfect condition. The staff and store managers seem to have no authority or flexibility to help customers in any way. It's frustrating that Home Depot is becoming so rigid and unwilling to work with loyal customers and contractors. Very poor policy decisions -- disappointing to see such a decline in customer service. Better service from local lumberyard and nearby home stores.

I was shopping here recently and I injured my arm pulling a lumber cart. A few minutes after this…read morehappened, the store owner approached me and accused me of faking it. He said I was "faking it because it was hot outside". I don't know what he meant by that remark but the manager was rude, patronizing, did not care about me and made me feel very uncomfortable. I did although appreciate the lady standing by the checkout who did care for me. I will not be going back to this store and neither should you.

This location has the best flowers! And they added a clothing section too with Dickies, Carhartt,…read moreetc brands.

This was, without exaggeration, the worst customer experience I've ever had. Every single item I…read moreneeded for a straightforward shed project had to be special‑ordered. Not one delivery date they provided was accurate--every promised date ended up being pushed more than 30 days past what I was told at purchase. When I attempted to cancel, they couldn't even manage that. First I was told the vendor hadn't acknowledged the order, so cancellation wasn't possible. After escalating through customer service, the store supervisor, and finally the store manager, suddenly the order was acknowledged--but now they 'needed to contact the vendor' before canceling. Meanwhile, the charge had already hit my credit card. To make matters worse, despite spending nearly $10,000, not a single item qualified for free shipping. Stores like Menards and Home Depot waive shipping on orders over $200 without hesitation. This place operates like wolves in sheepskin. Save yourself the headache and go elsewhere.

I was on the hunt for carpet to redo the the flooring on my second floor. Home Depot was my first…read morestop and ended up being where I bought my carpet. Big shoutout to Dorothy in the flooring department who was incredibly helpful and patient, she's a pleasure to work with. I did check out other companies including small, local businesses and Home Depot's price was significantly lower. I was happy with the installation and love my new carpet.

Worst store ever. Why would you receive a "gift card" and not be able to use it because it is…read moreassociated with the id of the person who bought it. Not the person who received it. Absolutely stupid. Home Depot never ceases to disappointment me every time i walk into that store. I will not shop this store anymore. Menards has my business from now on. Im done with idiotic policies that make no sense. I had to give at least 1 star but they dont deserve even one star.