Worst store ever. Why would you receive a "gift card" and not be able to use it because it is associated with the id of the person who bought it. Not the person who received it. Absolutely stupid. Home Depot never ceases to disappointment me every time i walk into that store. I will not shop this store anymore. Menards has my business from now on. Im done with idiotic policies that make no sense. I had to give at least 1 star but they dont deserve even one star. read more

The customer service in the appliance department was outstanding! But the dishwasher sold to me turned out to be refurbished scratched and/or dented. Six dishwashers later I still couldn't get a good one. Please take a pass on buying an appliance here. Even though most of installers were ok, there was one in particular that was terrible. It's a crapshoot. Go somewhere else to buy your appliance. Ended up, keeping a scratched appliance just because I couldn't take a seventh delivery. read more

I don't know whose idea it was to add spinners to the commodes, but I just remove them. The last thing I need is a spinner twisting my back while sitting on one of my many "thrones." The current stable includes 12 chromed-out "thrones." I've kitted 'em out with digital dials, Navy-grade coolant, titanium rods, and silicone injected restraints. They've got everything except for, you guessed it, spinners . . . read more

order date: Aug 27 2022. Total $191.82, missing items = $74.88 GII Morningstar Gray Cordless blinds. I ordered (5) 36in blinds and (3) 35in blinds. I received one box with (5) 36in blinds but I did not receive the (3) 35in blinds. I called the customer service to dispute the order, and home depot Customer service Rep named Demarion said that the only way I can get the money back is by disputing it with my credit card as an unauthorized charge. I told Demarion he is handling this all wrong. I ordered the blinds from home depot, and my money went to home depot. It doesn't matter if it is fedex's or the vendors fault. The blame goes on the one I purchased the items from. I asked Demarion if 74.88 is worth losing a customer for life. He said he is sorry about this mistake but the only way to handle it is to file a dispute with my credit card. This was not handled professionally and Home Depot did lose a customer over 74.88. I will now take my business to Menards, Lowes, or Amazon for any further purchases, and I will not buy anything from home depot moving forward. Your customer service rep did not do an adequate job in handling the problem. Money back or resending another delivery for the missing items would have been the only way to handle this mistake. I ordered a washer and dryer 1 days ago and it could have been from Home Depot but with the way my issue for only $74.88 was handled, I decided buy my LG washer and dryer from Lowes for a total of $1,830. Already losing from trying to be cheap and save 74.88. After this I will be posting a review on facebook, google review, and Yelp to make sure everyone knows how Home Depot handles Minor order mistakes. read more

I have visited this Home Depot so many times in my career and for my own personal use that I was on a first name bases with a lot of the employees. I work in real estate and help flip homes and manage many homes. This is the first place I come to when I need something - Home Depot... until this past week. For the full details of this story, search for ARS Services and ready my review there as well. To summarize, I contacted Home Depot to have all the furnaces tuned up in the managed rental homes. Here's how this played out... -Requested 23 properties to have furnace tune-ups -Waited 2 weeks to get a call back -Was passed on to another manager - had to request all over again -Spoke with Manager Brian - got passed on to Manager Gilbert -Spoke with Gilbert 4 days later. Requested info regarding billing and was told he would get back to me. 1 1/2 weeks passed. -Called and spoke to Manager Brian. Passed on again to Manager Gilbert -Gilbert gathered information and said he'd call back. -Didn't get a call back. Called again and was told Brian went on vacation. -Spoke to new manager - was confirmed and they connected me with ARS Services (Please view ARS Services Review) Summary: Disappointed in the level of service received. To think that in 2017 I was disappointed with the level of service from the Round Lake Beach location and have since been coming to the Gurnee location. Now I think I'll just go to Menards. I'm sure I'll get better service there than what Home Depot gives out. Pretty sad. read more

If I can give no stars I would. The tool rental is total scam, I had rented a tool that wasn't functioning right and when I took it back to the store to return the tool rental was closed. I talked to the manger and I told him my story and my frustration with the tool and how that I have to now pay for two days instead of one for a tool that wasn't working he said exactly and I quote"that's right" it's on you that you didn't read the contract to know that the center close at 8 I have mentioned that his staff didn't mention it but he was so rude. Don't shop there don't rent there. Menards are across the street and I have never had a problem with their tool rental. read more

Consistently rude staff, will go out of my way to avoid this store at this point. They don't care at all about you. Go to Waukegan store.

We were at the paint counter and waited for our turn. The gentleman behind the counter was in the middle of mixing paint so we were more than happy to wait. The whole time we were there, he never acknowledged us. Then another associate came to the paint counter, and they spoke briefly, just when another customer approached. The first associate then tells the second associate they needed to be helped, all the while we were still standing by the counter. It took the second time for me to say, "we were here first" that the second associate says "I didn't know, I thought he already had helped you and I can help you after I help them." At which point my husband had already told me we should just go to our regular Home Depot location. Even when this quick exchange happened, the first associate didn't even say anything, just no acknowledgement period. Overall, bad customer service. I've seen the paint department associates in our regular store greet every customer that comes through whether they are waiting on their turn or just passing by. read more

Victor from the paint department (department supervisor) was SO helpful and generous. When I explained that I was looking for paint samples for a graphic design class, he took an interest/went above and beyond to help me. I wish I could have thanked him more for his kindness. read more

This review is for staffing of the store. This particular store only keeps 1 person at the registers and 1 person at the customer service desk. There are 30 employees walking around the store doing nothing. I have been here multiple times this week in need of returns and order pick up and it's just not possible in under 30 min. I've been a long time patron of this location but I think I may finally be done. I spend $30-$40k annually here which I'll be spending across the street from now on. read more

Went to home depot to see if I can get some pcv pipe to match what I have to fix my kitchen sick. The older guy in the plumbing section was no help at all said he couldn't help me that they don't have what I need. Didn't even look. Went to menards went over and beyond to help me. Got what I needed. read more

We had the best experience buying our new washer with "Stan the Man"! He was super sweet, kind, courteous, and made small talk with us while we made our purchase. He also gave us tips on things we didn't know and made sure we got the most for our money. We would definitely go back to Stan for any future purchases and highly recommend him to anyone looking to purchase appliances, as he seemed to be very knowledgeable on what he was doing. Thank you for making our Home Depot shopping experience amazing, Stan! read more

The store is clean, your typical Home Depot layout, maybe mirrored. The staff however is always walking the opposite direction, and good luck getting help with in-store services like cutting blinds. No concept of who is first in line, no concept of customer service. read more

I'd like to rate it no stars.... Your Gurnee store is neck and neck with the Gurnee Post Office for the worst customer service I've encountered, at least on the phone. I tried calling to speak to someone (8:00 PM) in the blind dept and ALLLLLLL employees were busy and I was put on a never ending phone loop accordingly. I did call back and finally got a rather un enthused guy . I thought I would cut my losses and ask my rather simple question, "does HD repair window blinds". He said he didn't know and the conversation seemed to be ending right there. Like asking if John is there and the person answering says "no" and doesn't offer to have the called speak to someone who might know something. I finally asked the guy if he could put me thru to that dept and if he thought someone might answer. He was pretty condition to answering "I don't know". So, I hung up and I'll go to Lowes in Kenosha, NOT Home Depot. And damn they are closing the Lowes in Gurnee. Couldn't happen to HD instead, too bad read more

Ok, right to the point. I went on line to purchase a hot water heater from Home Depot at $600.15. The link for an installation quote came from DRF. Not only was it OUTRAGEOUS but downright insulting! The quote was $1800+ and they couldn't even guarantee that. This was for a 40 gallon hot water heater in my home. I will tell you that the average cost of installing a hot water heater is WAY BELOW that amount. So $1800 minus the $600 water heater is $1200!!! He gave me every excuse from inflation to a shortage of plumbers. What a line.... Not only has Home Depot lost my business, but after I have another hot water heater bought from a LICENSED PROFESSIONAL tomorrow, I am going to send that receipt and DRF's quote to the Illinois Department of Consumer Affairs and file a formal complaint. OBVIOUSLY not for me, but for the many consumers that this contractor has likely taken to the cleaners. Almost in the class action suit category. For those that have been stiffed by DRF here is the web address. http://www.ag.state.il.us/consumers/index.html I expected more from Home Depot, but that is water under the bridge at this point. BUYER BEWARE of DRF and Home Depot contractors. read more

Good Home Depot, big selection, very knowledgeable staff, and a Vienna Beef hot dog stand in the exit. And, I gotta say, this stand's hot dogs are amazing. The brands here are a bit higher-end than the nearby Lowe's, but the staff of both stores have comparable knowledge and skill. Home Depot is a bit more expensive. And of course if you disagree with the firm's political contributions, at least there's an alternative to hem down the street. However, this is probably the best Home Depot I've ever been to and if you're in the area this will probably be your store. read more

I recently purchased the vertical blinds for my new home here. I have been here to buy everything from the Liberty apple tree to the lens for my welding hood at this location. read more

The Home Depot - Happy with the vertical blinds, although the blinds on the right do not have the handle to open them on outside as ordered. - Nurseries & Gardening Near Me - Gurnee, Illinois

Very high priced nursery stock at this Home Depot. selection I went to Horvat's Garden center in Antioch and they had some great prices on flats nearly $8 cheaper. This home depot had flats of 12 plants for $7.98 and Horvat's has flats for $14.99 for 36 plants or buy a 6 pack for $3. I personally like the staff better at Horvats as well as the location on Deep Lake Road is a very pleasant place to shop. read more

I ordered a $3500 refrigerator/freezer on 5/31/21 they told me delivery would be on 6/15/21 - they delivered but said that they could not hook it up because the guy didn't know how to and he did not bring the water line that was purchased with the product. New date for delivery set for 6/25/21 (10 days later). I was on phone for 45 minutes prior to delivery date with customer service person with heavy accent that I could not understand. Finally understood that she would make sure that the team that would come back to install the fridge on 6/25/21 would be equipped to install the unit. I unloaded the contents of the fridge and freezer for the second time and the guys arrived except they did not bring the new fridge/freezer unit!!! I have never experienced such utter and complete incompetence. As I write this seething review as catharsis, I am on hold with someone else with Home Depot that has now taken up 75 additional minutes of my time trying to get this straightened out. I am not confidant that that will happen. I will never order from Home Depot again who, by the way, uses EXPO Logistics to deliver and install and they are just as incompetent apparently. If the option existed, which I strongly think it should, I would give them 15 negative stars. Appalling.... read more

After visiting the location closer to my home and no being able to accomplish what I needed I visited the Gurnee store. I was about to give up when I ran into a woman named Sandy. She was more than helpful and took the time to help me with what I needed (shower door purchase & install). She was unfamiliar with the process at first but figured it out and everything turned out beautifully! Thank you Sandra, you should seriously be promoted. Your dedication to customer service is not seen very often and I greatly appreciate you. read more

Worst experience ever. Well, maybe not ever but for what should have been a simple carpet installation in our basement was ridiculously bad. No shows from the subcontractors. Being hung up on by Home Depot employees. 3 missed appointments. Seriously? Take your business elsewhere. read more

I'm giving this location two stars. I was incredibly disappointed with the service at this location. It took my husband about 10 minutes to track down an employee to help us get a vanity off a high shelf. And then when we were looking at medicine cabinets, I counted 6 employees who walked right past us without saying a WORD. No "how can I help you?" Or "Do you need help finding anything?" Or even a "Hello" Or a "Good afternoon"! FINALLY when we were looking at faucets a kind man came up to us and asked how we were doing and if we needed any help. He kindly pointed us to good brands for faucets and steered us away from a brand that apparently tends to be unreliable. I so deeply appreciated his time and customer service and I wish that I had gotten his name so I could sing his praises in this review and to a manager. He is the reason for two stars versus one. All that being said, this location seriously needs to work on customer service! read more

My go to store, great inventory, friendly knowledgable staff and Dennis in garden is my all time favorite when it comes to suggestions on equipment. read more

Visited store twice in the past week. Most associates have huge attitudes, especially the cashier at the pro desk. Most of them not wearing any PPE, no one appeared to be cleaning carts etc. Had an issue with an associate, called store supposedly spoke with a manager whose attitude was unprofessional, wouldn't listen, and began arguing. Willnever go back to this particular store (in there at least 3 to 4 times or more for work or personal per month). Go to Waukegan, Round Lake or Mundelein. Stay away. read more

Worst customer service ever. Attitude from employees, and especially from the customer service people. Any mistakes are not their problem. Tried to talk to the store manager on the phone, and I got blocked by the receptionist and customer service department. Hung up on me the first call. Then kept placing the phone on the desk without talking to me, and putting me on hold. Never got to talk to the store manager, and had another Home Depot store fix their problem. As well as a call to the corporate customer service. Never, and I mean never will go to the Gurnee Home Depot again. Avoid it if you can. If you need deliveries or help with something, find another store! read more

Home Depot was excellent as far as customer care goes and very helpful. I purchased a microwave there and it will be delivered at no charge to myself. The lady was very helpful! read more

I am not a fan of big box stores for the most part. We recently bought a new home and had some projects that needed to be completed. We bought carpeting and toilets from Home Depot. We had issues on both. We hated the toilets, they did not function as advertised, and the carpet had a flaw/stain in it. Neither situation was Home Depot's fault. What warrants the 5 star review was the way the store handled the situation. In both cases the store -Chrissy stepped in and corrected the problem. They replaced my toilets and the carpeting in a timely manner and made sure I was satisfied. They went over and above to make sure all of our issues were corrected. With out exaggeration, I have been in the store at least twice a week for the last couple months. Thier sales staff have been very attentive and been very helpful. read more

Best Place for Hot Dogs in Gurnee! Vienna Beef served Chicago style with all the fixings! Please don't order one with Ketchup! This place is cheap, high quality ----- with steamed buns and topped with celery salt! There is a hot dog restaurant in the same parking lot as the home depot which will charge you 3x as much and tastes crappy! Believe me.... Even if you don't need anything from Home Depot, just drive over for lunch and eat the dog in your car (kind of like a gene n judes experience) read more

Every time I go in there and I need help finding or with something. It takes 20 mins to find someone or if I go to customer service and have some paged to the department it also takes 15 to 20 mins read more

The Home Depot was a great place to take my 8 students with autism. We went in January and took a class lead by the nicest teacher. The whole thing was free. I would highly suggest taking a class with them as the accommodate all needs and make it fun to build. The Home Depot in Gurnee should be commended for the inclusive environment they created! read more

I just stop by to grab some materials for a project I am planning to do in the yard. I am clueless when it comes to fertilizer. There staff was awesome! They spent time with me and explained not only what to do now, but how to prepare for the spring. Thanks HD! read more

This is the Home Depot I go to when the local home improvement stores (Mundelein Ace, Home Depot and Menards) are not cutting it. Because so often success in home improvement depends on improvisation, it is important that the employees that help you are experienced, creative, and good communicators. This Home Depot's staff has this in spades, along with the full HD product line. Its a really big store, and the thing that I like about the Home Depot (above both Lowe's and Menards) is that they have both a "wide" scope of departments as well as fairly "deep" selection within each product area. The last star is for the HD's excellent return policy, a huge plus that lets you buy 2 alternative versions of a product and return the one that doesn't fit the bill. read more

Excellent store, very clean but associates are not very knowledgeable about products and managers are no where to be found. Overall, pretty good. read more

Great garden section and the staff is always welcoming and asking if I need assistance.

This location is pretty easy to get to, as it is located on Grand ave, couple of blocks from the tollway. It is a pretty big store and really easy to spot their huge orange Home Depot sign. But with all that said, once inside, even when it's not busy, it's hard to get someone to help. Or there are chances to get someone that just isn't in the mood to help. After walking through the store for a good 15 minutes trying to look for what I was looking for and looking for help, I had the misfortune of running into one such employee. She was quick to direct me to the Garden center without providing any further assistance. I obliged and walked over to the Garden center. Once there, I asked another employee and luckily, this one walked me over to Electronics and stayed with me to help me find what I was looking for. Never did I expect picking up a small pack of cable ties would take over 30 minutes. read more

I went to here to rent a tool I waited in line for about close to an hour which I didn't mind because of the COVID-19. However the gentleman working there named Brad you could tell was very not into his job or customer service. I rented my tool I figured he was just having a bad day he did not answer any of my questions. I went To drop off the two or the next day and he tried to charge me an extra $40 for insurance but I never purchased then on top of that he told me that I brought back the equipment dirty which was not true I actually cleaned it. He also went as far as to try to talk down to me and tell me that I brought the unit back without enough gas which after he looked at my rental sheet he realize that I actually brought it back with more gas than his hand. Rather than apologize he just said next time make sure that you clean the machine before you bring it back basically he is a rude Person with no customer service and actually acted like a complete ass I'm not going back to this Home Depot anymore I'll go across the street to Menards at least they're nice to you there read more

If you need to pickup a can of WD40 then anywhere is as good as another. But anything more than that and I would avoid this place. I went in with a drawing to get a bid on replacing our old countertops. I was expecting around $1000 max because they were quoting $30 a square foot. What they came back with was triple that, around $3000. Sticker shocked I requested a detailed breakdown of the costs. What this showed was that they inflated minor tasks such as disconnecting the faucet and sink for $350. For our cheap laminate countertops they wanted $1000 just to remove them. When I inspected it myself they were only held on by a few screws and light enough for me to carry out by myself. So deciding to do the labor myself I went ahead and ordered the countertops, thinking that they would probably be the same price everywhere else. It took about three weeks for them to fabricate and deliver the pieces which wasn't too bad. However after measuring each piece to make sure it would fit I found missing pieces, incorrect lengths, wrong finished edges. A real nightmare. When I called Home Depot I had a real hard time getting a hold of a real person. I got so frustrated that I took my lunch break and went up there to complain firsthand. when I explain the issue they acted like they didn't believe me and wanted me to take pictures with my tape measure proving the lengths were wrong. Once I finally had them convinced looks like they're going to re-order and I have to wait another three weeks. I've had other problems big box stores before, but never this frustrating. I'll never do it again. read more

Shout out to Ron in the Tool rental department. Very knowledgeable and helpful. Promote ahead of peers.

Generally, a really nice place. A little hard to find help sometimes. But, still somewhat convenient, especially since I can use my Amex points here. They will tell you that they price match. Although, they won't price match Menards on anything that is not in their ad. So..... that would be most of what they sell. Hahaha. Kind of a hack way to say that you really DON'T price match. It was almost $400 less to buy the same Arrow Hamlet 10 x 8 steel shed at Menards. I don't hate this place, but it was a little annoying to wait as long as they kept me on hold (over 32 minutes), while figuring out excuses as to why not to honor their b.s. policy. Just be honest and say that you don't price match. read more

The Home Depot - Nurseries & Gardening Near Me - Gurnee, Illinois

Well, I haven't been back since 8/2017 but my husband wanted air conditioners from Home Depot so I said I would go. Once again, employees that walk around the store that won't give eye contact or reach out to assist. I loaded the 2 registers myself into the cart and went to look at vanities. Found something I would like, but couldn't reach it and that salesperson actually saw me and walked away. I decided to get to checkout as once again - Home Depot doesn't appear to really want to service or need my business. Once at checkout for 35 minutes - yes, 35 minutes - on the Saturday of Memorial Day there was only 1 - yes 1 checkout open. Once checked out, I asked for assistance to load it into my car. The person at the register said he would call someone - who never came. I went in again and he paged again, and they never came. It was then that I went back to the register and told him to call a store manager as I was returning the air conditioners - and not walking back to the front of the store - and I was going elsewhere. Al from the Contractors desk came to my rescue and asked the best question I have had in a long time in any retail. He asked "How do I make this right? What can I do for you?" At the time, I said just get my credit so I can get out of the store. I told him that I hadn't been in for 6 months and had already written a horrible review on yelp and see that nothing has changed. By the time the store manager appeared, I had agreed to let Al load my car. Al was 100% dedicated to my satisfaction as a client and gave me his card so I could call if I ever needed to return to Home Depot again. Want to also mention that during checkout I asked about the rebates on the air conditioners and was told they were back where the air conditioners were. So I did the walk back to the entrance to get the information. While at the entrance, I couldn't help but notice that the customer service line was out the front door. Does Home Depot really not know how to staff for Memorial Day weekend or do they just not care? Are they there to sell to consumers or do they just hang and assume people will continue to shop with the lack of assistance they offer? read more