Very nice little coffee shop, very reasonable for a posh hotel. I got a latte, crustless quiche and a banana chocolate muffin for $20 together, which is not bad again in a hotel. And Illy coffee is always the best. The croissants looked a little generic (like Ralph's or Costco instead of a real bakery) but I liked what I got. read more

Cafe is inside a lobby. It was clean, well lit and esthetically decorated. Menu is straightforward. I didnt order any food but did a sugar free cafe latte. Service was excellent and Barista was very polite and helpful with helping me decide what I wanted to order.. read more

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Avoid peak hours as there's usually a long line here despite other options in the area. Good coffee, friendly staff, food is okay but it's fast and convenient. You can even have a business meeting right outside as the tables are far apart. A convenient coffee place if you're at the JW Marriott in LA Live! read more

illy Caffè - Egg bites, burrito, and my Americano - Coffee & Tea Near Me - Los Angeles, California

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I've tried a lot of coffee shops in the area for the past ten years and this is still my favorite. Catch little sun rays on the outside seating with my dog.. enjoying LA historical area & people watching . Americano is always so delicious .. today I had a homemade cookie that was absolutely a 10 ! I don't know where they got them from or who made them but if you see them on the counter grab one ! You're welcome . read more

illy Caffè - My dog catching coffee vibes - Coffee & Tea Near Me - Los Angeles, California

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Yelped best Coffee This place Came up Had To Walk From the Original Pantry About 1/4 mile or So took me inside of a Hotel, Was Greated Inside hotel Then Illy Workers Wow So Nice and Cheerful Got ordered Waited Good amount of time, Coffee Was Simple amazing and HOT Just the Way I Like It read more

Los Angeles, Ca. This coffee shop is located in the lobby of the Marriott. It was a crowded and lively night with some kind of real estate convention going on, a lot of suits and cocktail dresses. I absolutely did not blend in but that's another story. The line for coffee was long but the sole barista did a heroic job in getting the orders out as fast as humanly possible. After a short span of time our lattes were done and we were out of there. Then I had to ask my wife " Do you taste any espresso"'she replied "Barely", and I nodded in agreement. These lattes were basically warm milk. I've always associated the brand Illy with decent Italian style espresso that comes in a prepackaged pod. This milky concoction was far from that remembrance. read more

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I stayed at the JW Marriott for two nights and stopped by this coffee shop (which is on the first floor of the hotel) both mornings. For breakfast, I tried the banana chocolate muffin, which I highly recommend! I also had the Lavender Mint Latte one morning and an iced Mocha Latte the next--both were delicious. It was great having this coffee spot in the hotel, which is a nice alternative to the usual Starbucks you find in most hotels. The only reason why I didn't give this coffee spot 5 stars is because the worker the first morning wasn't the most friendly. read more

Some of the best coffee you will taste. Located on the first floor inside the lobby of the JW Marriott. Its a tiny but mighty coffee spot. This was my first time trying out the popular Illy espresso and i have to admit that i was happily surprised of the taste. The staff is always so nice and helpful. They sell more than just coffee tho, they carry sandwhiches, pastries and salads for any all of out your on the go needs. read more

Just amazing! For those decaf lovers then try the vanilla latte decaf with cinnamon on top. Smooth, rich and perfect. No need to go anywhere else! read more

illy Caffè - Awesome staging - Coffee & Tea Near Me - Los Angeles, California

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Great tea/coffee/small bites spot in the lobby of JW. Very convenient and friendly, quick service.

Something is wrong with the espresso machine today or with the baristas Latte was undrinkable! No coffee in it- tasted like dishwater. read more

Las Vegas is much better in selection of pastries and coffee oh...and customer service

YES A CHAIN BUT BETTER THAN STARBUCKS. Obviously Illy likes to be more fancy smancy than Starbucks and I can concur. I'm weak when it comes to coffee taste so was pleased when my lavender mint latte gave me some delicious warmth without an overly bitter taste. Additionally the barista knew how to make coffee and it wasn't burnt thank goodness. Also tried their heirloom tomato and coarser sandwich and was very happy. You already know I'm a sucker for good bread and while it wasn't crunchy, it was very fluffy and subtly sweet. Honestly I don't know why the bread is pink but I didn't question it and still ate it haha Honestly I was only here waiting to pick up my friend from the Ritz Carlton so all in all a good spot. My one complaint is the seating is by these huge automatic doors and it can get chilly. There is minimal heating in the seating spot. Parking: good luck. I paid for flat rate lot across the street Seating: yes tons of tables and seats in the hotel lobby Electric plugs: Yes you can charge your laptop/phone and work Wifi: yes, hotel lobby Payment: cash and card (accepts AMEX) Vibe: hotel cafe, just pretend you're a hotel guest. Dress code: Smart casual up to business casual. Lots of people wearing suits read more

illy Caffè - Heirloom tomato ca press sandwich - Coffee & Tea Near Me - Los Angeles, California

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We still had some time to chill before the Tomorrow by Together concert would be starting at the Microsoft Theater right next door, so we stopped for some iced coffee at illy Caffè. I was running off of 2 hours of sleep and really needed a caffeine fix. I ordered a small iced caffè latte ($4.25) and enjoyed the drink at the seats in the lobby. After finishing the drink before heading to the venue, I was sad that the drink didn't give me the extra energy I was looking for. Frankly, it was more milk than coffee, so I definitely didn't get the value I was paying for. At least their line was way shorter than the Starbucks outside. read more

This place is located in the lobby of the J.W. Marriott. The service was great! There was only one employee, but they were very fast and very friendly! A little overpriced, but it's also a coffee shop in a hotel lobby in Los Angeles, so kinda expected lol Lavender Mint Latte: 10/10, really delicious. Not overly sweet! Salted Caramel Latte: 8/10. Pretty good, just tasted like sweet milk lol Chocolate Banana Muffin: My partner gives it a 10/10. I give it a 7.5/10. It was good, just a littttle dry. I definitely did not taste much banana in mine. We parked in the LA Live parking lot for free, as we were only there for about 20 mins. I'm not sure if there is a more convenient place to park! read more

Lovely little cafe with its indoor/outdoor seating where you can watch traffic buzz by and people saunter on. I ordered a hot Earl grey and the French toast. Wow! Better be hungry if you get this for breakfast! There were 4 perfectly crispy pieces of French toast along with what might have been a whole sliced banana and a cup of strawberries on top, with a side of syrup. The staff was friendly and service was on point. I'll gladly come back here again! read more

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illy Caffè is located inside the JW Marriott is always busy. Their irregular hours are a significant drawback. On several occasions, I found the café closed when I expected it to be open, which was quite frustrating. If you manage to catch it open, the line is long. However, the unpredictability of its operating hours makes it difficult to rely on for a regular coffee spot. read more

Great coffee and service. illy Caffe is a petite cafe located on the first level of the JW Marriott at LA Live. I kept it simple and ordered an iced latte, but I was speaking to another customer about a lavender-infused coffee or tea they ordered that sounded amazing, but didn't see it on the menu. Great cafe to get your morning coffee or pick up some breakfast or quick-service lunch items. read more

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After several requests, iLLY's stepped up their offering of treats and in Togo containers! Like that it Opens at 05:00 - 8:00p EVERYDAY very clean and staff super friendly A+ read more

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Great coffee and beautiful lobby where to enjoy it! Close to Crypto Arena and Convention center

Good, quick, fast, friendly! Lowkey vibes, modest expectations to escape the insanity which is downtown LA.

Coffee & pastry were tasty but service wasn't good. Personally, I wasn't given adequate answers to my questions. I only had TWO questions... It's not like answering 2 simple questions warrants attitude & lack of service. When I asked another staff member my second question that was previously left unanswered or ambiguous, I was the given an adequate answer that would have made me grateful to begin with. Also, I was told that it was a busy weekend & their customers were short with them and they are tired. I was told this in a very nice way but that is what I was told. So, even the nice customers don't get the best treatment under these conditions. I'm sorry that you had a rough weekend but I didn't approach you with an attitude & therefore I definitely don't deserve to be treated the way I was treated. read more

I like Illy coffee, so the 3 stars is mostly for the overall vibe and experience. This location is located in the lobby area of JW Marriott and a really small grab n go type place. Nowhere to sit. They weren't maintaining it well though as the place felt dirty with trash overflowing the bins and the counter where you get your cream and sugar was just a mess. They could do better cleanliness wise especially for a space as small as this. read more

I love the owner and the food but the new staff is useless I rang over 24 times to confirm my order no one answered the phone . Then when I got there , they were rude and dismissive. My order was not ready even when I had a text confirmation and payment confirmation. This was my local for years and I loved this place so much read more

This was an average coffee shop in a high end hotel complex. Great for the possibly weary traveler or media conference attendee. As a seeker of a nice craft coffee, my expectations were higher. Definitely above McCsfe quality and delivery, but lower than The Green Siren could offer on just about every street corner. Not bad, just not great. In a caffeine deficient low I might be back. read more

illy Caffè - Overpriced hotel espresso here. - Coffee & Tea Near Me - Los Angeles, California

It's located inside JW Marriott LA Live. If I have a choice between Starbucks and illy, I'll have illy coffee. It taste so much better. Coffee taste great. Service is great. read more

illy Caffè - Morning coffee - Coffee & Tea Near Me - Los Angeles, California

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While waiting in line for a an LA Live show I came here to grab some waters for our group and a little espresso to hold me over. The gal working (on a Thursday night) was incredibly kind, helpful, and charming to talk with. She was very knowledgable on coffee and tea beverages, made my drink in a heart beat, and chatted with me like we'd been long time friends. I've stopped in here a couple times before and had the average coffee purchasing experience but the gal working this time made it such a positive experience I am excited to stop by again before the next time I attend. Also wanted to recommend the gluten free, vegan chocolate oat cookie they have for sale with the other packaged goods. It was delightfully tasty, not too sweet, but perfect little healthy dessert to accompany my espresso and hold my over during the show. read more

I stay at the J.W. Marriott frequently in downtown L A. For business and since it is right there in the hotel I have tried this place a couple of times and it has been the same every time, bad coffee, over priced and terrible customer service. Seriously I like the coffee I make in my room better than the coffee here, or, when it's not too cold I'll just walk outside onto the attached courtyard and go to Starbucks. read more

Lovely little coffee shop in the heart of Downtown LA. Nice selection of coffees & drinks, decent prices, & nice service. I'd come back if I was in the area. read more

illy Caffè - Milk Tea - Coffee & Tea Near Me - Los Angeles, California

Illy continues to be a world leader in coffee and I am glad to see they have a presence here in DTLA. I usually make a stop for a shot of espresso when I am nearby. The staff is excellently trained and knows how to work the machine. The addition of cafe is a plus. read more

Small cafe for drinks, pastries and small bites in the lobby of the JW Marriott at LA Live. They close about 8pm and open early at 6am. It seems to be a more curated option than the Starbucks outside of the doors of the hotel property. Illy is definitely a brand I recognize and I'm sure die-hard coffee drinkers will be pleased to know that Illy has a space there. I saw cheesecakes and other slices in their refrigerated glass case and what looked to be wraps and sandwiches. There are tables in this cafe that opens out into the lobby of the JW. Otherwise there is plenty of seating just outside it. read more

Pretty place! Love the coffee, love the cocktail! Nice environment and food too! They got different food trucks every week! Great!

This cafe has the best latte of all time. Get the salted caramel latte. I really don't know what else to say about this other that it's simply the best. I've had many lattes in my life and this one just stands head and shoulders above the rest. Its not too milky and the coffee flavor along with the salted caramel really stand out. I wish every caffe had this latte on their menu. Good grief read more

How can this be Illy? Disappointed. Had to take back my espresso drink several times to remake it. house coffee is fine but i don't recommend any espresso drinks with milk. It tasted like milk with coffee instead of coffee with milk. read more

This is a small coffee shop located inside JW Marriott at the LA Live. I would say the retail area is no more than 1,000 sq ft. It's an alternative to Starbucks, especially since there are no lines here. It serves various coffee drinks and pastries. It also sells illy items as well, e.g. express cup with saucer. This is a bit pricey-considering Starbucks is within hop skip and a jump-also at the LA Live. The coffee is unremarkable, and the pastries... Well, they're just okay. read more

The Cafe Latté and Chocolate cake that I had ordered were good. The macarons were just mediocre. Nothing special about it. I might go to this place if I'm around LA Live, but I won't long for it. There are so many other better dessert & coffee places around the area. I don't know, maybe it's because it was lacking an "x factor"? I guess I was expecting more from the customer service too. The barista/cashier looked liked she was bored...she definitely needed more energy! read more

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Spent $40 on 5 cups of coffee and 3 desserts. This place is definitely overpriced. Both vanilla lattes came out luke warm. How does this happen? When they were told that it wasn't hot the response we got was quite funny. "Did you just want us to put it in the microwave?" This practice should only be done at home. Another person from our party asked them to remake them since they don't know how to operate the business. Anyways, everyone complained about their lack of caffeine present in their coffees.. There was absolutely none, just a lot of sugary sugar at the bottoms of the cup. The only good thing about this place was the caramel cheesecake. read more

Real Italian coffee. This is real coffee not a bunch of refined sugar and corn syrup type drinks here. They also have gelato type ice cream that I'm going back to try next time it's warmer. I ordered a redeye that's a cup of black coffee with a shot of espresso. It gives me a better boost then an energy drink without all the sugar. Customer service was fantastic on each visit. read more

I love this place because Illy coffee is just great. Very friendly stuff. I live near LA life and many times just like to seat and drink coffee in hotel lobby. read more

We had a couple hours before a concert at the Staples Center, so went here after dinner. I go to the illy in San Francisco almost all the time, but I was kind of disappointed with the coffee taste here. I always get the lavender latte but it was a little too soapy here. I will say I do love that it's inside the hotel so the AC was blasting, and I was able to charge my phone lol read more