I would advise caution when considering this company. During their initial visit, I was told that repairing the roof and applying silicone would cost approximately $4,000-$6,000. However, once I approved moving forward, the formal quote and preliminary contract came back at $9,700--significantly higher than the original estimate. Other companies I received estimates from were in the $6,000-$7,000 range, making this discrepancy even more concerning. It left me with the impression that the pricing was adjusted based on assumptions rather than the actual scope of work. I recommend choosing a provider who offers transparent, consistent pricing and maintains their word. read more

Immaculate Roofing - Their unbelievably high estimate when they told me at first it would only be 4-6 grand. - Roofing Near Me - Agoura Hills, California

Professional company with excellent communication from beginning to end. We had a Project Coordinator Diana , Project Manager Joe, and a Supervisor on site Juan. Prompt follow-up and communication also with Linda. All workers were polite and daily insured our property was cleaned and their supplies stored properly. Started early in the day and provided daily updates Accurate estimate on length of project including inspections. Good selection of shingles and gutter colors. Very satisfied with their work and company ! read more

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I had Immaculate re-roof our home with solar shingles. They were very fair, friendly and professional to deal with. Very on the level with excellent communication. The finished product is functional and aesthetically pleasing. I am so happy I chose Immaculate! read more

After getting a few quotes from different roofers, we decided to go with Immaculate Roofing due to their professionalism and level of detail they provided us with before giving us a final quote for the job. They had to "redesign" how the tiles and rain gutters were on the roof due to the fact the water was pooling in various areas causing leaks in the house. A few weeks after the job was completed, the rains hit and there were still problems. We worked together to find a solution. They proposed three different solutions and eventually the problem was fixed. The job clearly wound up taking a lot more work than they had originally anticipated in the final quote as there were unforeseen problems that required a lot more time, material and labor. They eventually fixed the problems and never charged us more than their final quote. Very professional and clean from start to finish. I would recommend and use this company again. Thank you. read more

We employed Immaculate Roofing last week to install a new roof. This group of workers were amazing. From the first point of contact with the office and meeting with the crew supervisors , we realized we picked the right company. The crew was efficient, polite and took their job seriously. They cleaned up every day after the job and left the area spotless. I cannot recommend them enough. Special thanks to both Joe and Juan. You guys were great read more

If Yelp had the ability to give 10 stars, that's what I would give Immaculate Roofing. Allow me to explain. I don't trust most contactors. I don't like most contractors. I put them on the same level as personal injury attorneys and people that kick dogs. And most contractors, if they're honest with you, will admit even they have been ripped off by other contractors. If you're reading this review and are considering using Immaculate Roofing, you probably feel in angst (like I was) deciding which contractor to choose. The author Hunter S. Thomson wrote this about the music business and I think it applies to the contracting business as well, so I've changed a few words. "The Southern California residential contracting industry is a cruel and shallow money trench, a long wooden hallway where pimps and thieves run free and good men's wallets die like dogs. There is also a negative side" Immaculate Roofing is the complete opposite of above. The owner of Immaculate, Derek, and his right-hand man Joe and office staff (Hello, Linda & Diana!) are amazing - Everything was done with 100% adherence to CA State Contractor Board rules in dealing with residential customers regarding payment schedules and change orders. Rare! -- From my first meeting with Derek he gave me ideas and options, gentle guidance and most importantly, knowledge. Never once did I feel like he was trying to bump me for extras. He explained the pros and cons of everything without a "you're dumb if you don't do it this way" attitude like most contractors - Pro Tip: If a contractor tells you sternly, "I've been in the business for XXX years! and this is the only way to do it!", it's actually code for "I've learned this is the best way for me to make the most money from you in the shortest amount of work time." All the workers were great. It was obvious each person knew their role and they all seemed to like each other. They worked at a steady pace with complete confidence and professionalism. No one was playing grab-ass. They were there to work and I'd say the average age of the workers was mid 30's to early 40's - Pro Tip: If the workers that show up at your house appear to be in their late teens or early 20's, there's an extremely high probability you're about to be screwed. Young = inexperienced and cheap to hire. The foreman Joe is also a true professional and handled all my questions, and I had a ton of them, like a master juggler. Never once dropping the ball. If I sent a text or left a voice mail, it was almost always answered within an hour or less. Never once during the entire process did I get a "Opps....we forgot to tell you" type of surprise. No one ever showed up unannounced. I was always given at least a 24 hours heads-up of any work to be done. Demo crew, underlayment, vents, flashing, shingles. Perfect. Probably the best ay to express my happiness with Immaculate is I actually ENJOYED writing them checks. Thank you Immaculate Roofing. My only regret is I don't have another house for you to reroof. read more

Immaculate Roofing - Roofing Near Me - Agoura Hills, California

From Start to Finish very professional, great communication! After dealing with another contractor for some other work and how bad that was it was night and day difference! Between the daily communication with their office and the onsite supervisor communications we had a low stress experience. read more

Immaculate Roofing is a 5 star company in every way. From our first phone call to the final inspection there has been nothing by high professionalism with friendly staff. The crews were always on time and cleans up so well you would not have known they had been there. Our roof was completed in the time promised, not something that happens a lot with a construction project. We would highly recommend Immaculate Roofing read more

The service and workmanship of our flat roof was amazing. Joe, who was at the job site was very informative on what and when things were going to happen on our roof. The staff at the office were also helpful in guiding us on our project. The staff that worked on the roof were fast, precise, and clean. I would definitely recommend Immacualte Roofing for any roofing job. Especially flat roofs. read more

Immaculate Roofing is one of the most professional companies I've ever done business with. The owner Derek and his crew are on point in every way. They show up looking very professional, shirts tucked in, clean cut! Even their work trucks and trailers are professionally wrapped! I totally see why their name is Immaculate, because that's everything that they are. Great product selection on Roofing and solar options and amazing customer service. And this business is totally accredited on so many levels. Tons of awards inside their showroom which is also IMMACULATE! This is my lifetime go to for anything roofing or solar related. Thxs again Derek for providing me such a great experience. read more

Immaculate Roofing - Wrapped Trailer - Roofing Near Me - Agoura Hills, California

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Great folks. Needed a roof inspection and a report for my insurance company and they scheduled something promptly and were great communicators. Would recommend and would use again. read more

Just go find yourself someone else to put your roof on. 7 year roof and it's now leaking! Their no solar panel clause will come and bite you in the butt even if your panels didn't cause the leak in the roof. We had them try and stop the leak 3 different times where they charged us $500 to repair it until they could get out here to "fix it". By the way I NEED A REFUND! I was told by another roofer the peak was installed incorrectly and that the roof was leaking due to the fact this company neglected to lift the A/C up off the roof to put shingles down. Even if they did supposedly lift the A/C unit off the roof they should have screwed in the bolts straight and not crooked! They didn't take responsibility for their mess up on my roof. We have been getting the run around about scheduling conflicts and for two months now! This began in December and they yet to fix our roof it still leaks! It has cause inside damage thanks to their negligence and here it is February and still in the same if not worse position. As someone who takes customer service very serious in. my own business, I would never ever recommend this company to anyone. Once they knew it was not the panels they should have sent someone out and gave us a deeply discounted rate to fix and repair our roof. But like I said I don't trust stingy customers. read more

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Immaculate Roofing, their name says it all! When we first walked into the Immaculate Roofing show room little did we know that their owner and manager Derek Gonzalez would prove to be more than just a roofer, he held our hand through a major renovation at our home in Woodland Hills. Our challenge was to replace an aging roof, redesign the HVAC system, and match California meter spotter requirements for a new panel. Derek also offered us an option for solar energy, and we collectively decided it would be worth waiting while we got these major changes made. Every step of the way Derek's crew acted professionally arrived on time worked hard for a full day and allowed me to observe their work. If only other contractors and providers of services were this professional. Eddie, Immaculate's job supervisor, he's also a craftsman with carpentry. He was able to repair our mid century modern home in places where the rafters had dry rotted and were no longer attractive. Immaculate Roofing also recommended other contractors, HVAC, electrical, and stucco workers all of whom were excellent. In addition the home needed new gutters which were provided by Immaculate through professionals that they carefully vetted. read more

Immaculate Roofing - New skylights and Solar tube fixtures - Roofing Near Me - Agoura Hills, California

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We were more than impressed with the integrity and quality workmanship of Immaculate Roofing. They covered everything on our patio from any falling debris. End of the day clean-up was always thorough. Joe, our project manager kept us informed every step of the way and showing us videos and pictures of the roofing progress. The crew was professional and always on time. With a large crew working on our roof, our project was completed ahead of the promised time. We would definitely recommend Immaculate Roofing to anyone looking for a professional and honest roofing contractor. read more

Outstanding service! From the initial visit until the final day, Immaculate Roofing exceeded our expectations. The customer service was professional and above-par: providing comprehensive and informative quote; had daily communication with project manager; efficient, daily clean-up and completed in less time (ending with folder of all pertinent information). Thank you Derek, Joe, crew and staff. Will highly recommend. read more

Great Company to work with. Told me it would take five days and it did even though after taking off the shingles found problems in the wood underneath. They took videos as they went so I knew every step of the way what was going on. I would recommend them to anyone who needs a new or repaired roof. read more

(Before the edit, I'd like to address the response left by the owner.) A couple of errors I'd like to respond to: 1. The addition of the Consumer Protection Guide was missed? Seems like the type of oversight to avoid when instructions were quite clear. It was only given to us prior to the solar being turned on because it HAD to be. However, the guide said that we should get several bids before accepting one. I was forced to lie when signing, stating that I had shopped around for at least 5 other bids before settling on Immaculate. What could we do BUT sign if we wanted the solar turned on? 2. You communicate with Michael, correct? So then you should know that he was the one who promised to bring us the box saying "he doesn't normally do this", so she told him yes. We wanted him here in person anyway to fix the antennas. I was right next to her when he told her he would bring it. We only declined the box after we waited for him to show and he never did, so we had to buy it only to discover that it did NOT fix the problem. We informed you of that after the second phone conversation about it when we told Michael he broke his promise. 3. So, if the pictures I posted were of the rafter tails you offered to replace, since we were already buying extra wood despite the lumber prices, why wasn't it done? I was the one who informed YOU about the need to replace the disintegrated ones in the first place, yet you used aesthetics as the reason they DIDN'T need to be replaced because they didn't hold up the roof. We had the conversation about the inflated lumber prices AFTER it was clear you had no intention of replacing the disintegrated ones with the others with the wood we already purchased claiming it was the wrong type. We talked about adding it later only because the job was already done at that point, and I made it very clear I wasn't happy about it.) ***Now to the edit*** When LADWP came and told us we could now turn on our solar, they told us to contact Immaculate. I did so, and was told how EASY it was to get this done. The instructions they sent proved exactly the opposite, i.e. telling me to identify a lever that is NOT shown in the illustrations, so what to do? After several minutes of trying, I had to give up. Due to my disability (as well as my mother's) we are not able to stay out in the sun long without it hurting & making us feel like passing out. Contacted Immaculate, & was told that they would send a technician to get us fully set up, (It would have been nice to skip to that from the beginning as we have made it clear that we are disabled, so not appreciated.) and that they would be here by 1pm and asked if we would be available. I told them yes fully expecting them to show up . Imagine my shock when ten minutes to 2pm rolls around, they are a no show and I am fed up. I let them know how disappointed I was that they hadn't shown or called. My mother tells me that Immaculate calls HER, not ME about the email, saying they made an error and that it was supposed to be for the following day. I then get an afterthought email about half an hour later with the same apology, but the disrespect was complete. The techs arrive the next day (no masks), and I decide to ask was there any point to me trying to do this myself, and the tech admits that it's better for them to do it. What's with the misinformation? Again, we could have skipped right to this! So we went inside to wait, and the kicker is, it took the techs almost an HOUR to finish turning on the solar. But it's an easy setup, right?? ***To Immaculate*** When we tell you we'll let you know about contacting you about any extra services that we'd have to pay for, (i.e. solar panel cleaning that it's way too early for and possibly not needed because I've done my research this time. The panels are 3 months old, and month away from getting rained on anyway.) that doesn't mean send the guy the next day anyway, informing us that you're already here. That does nothing but waste your time and ours. We already informed you we had no extra money, (currently in hock for the 50k roof loan) so unless the service is free, why was he there? Don't get us wrong. We love the new roof because it was badly needed, and the solar panels were a good investment. That's why you got the stars you did. But unfortunately, that's it. I hope this has been as big a learning lesson for your company as it has been a complete eye opener for us. read more

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I made an appointment and received this email back: Just wanted to send you a friendly reminder that we're scheduled to meet tomorrow. See you soon! Residential Roofing Estimate with Immaculate Team When: Saturday, January 30, 2021 10:00 AM PST I called at 11:30am to say that no one ever showed up. They said - oh I'll give him the message. It's 12:20pm and no one is here and no call. We had tae kwon do for my kids form 9-11am and I canceled it so I could be here waiting. I was respectful of their time but they obviously don't care about mine. ALSO why are you telling me on YELP to call you and reschedule when I DID call you. I left my information and NO ONE CALLED ME BACK. It's too late anyways, I got 3 other estimates from companies that actually showed up. read more

Derek and Immaculate rock!! They did complete reroof in 2016 and I recently discovered cracked tiles. Left message and his staff followed up daily letting me know when then could repair. When we scheduled the appointment they were here promptly and on time which exceeded my expectations. FYI-no charge as I was under warranty. Great job and service. They stand behind their agreement. read more

Derek and his team are what every homeowner want in a contractor. Efficiency at a fair price, timely start and finish to your project as well as a friendly demeanor. The roof I was replacing was over 20 years old and had seen 20 Woodland Hills summers, there was no choice but to replace it. I had 3 estimates for the same material and warranty and they ranged from cheaper to incredibly over priced. Derek's bid was in the middle I got the material that I wanted and he added newer vents and a solar attic vent. He brought me samples of the materials and explained in details how the project would proceed. His crew meticulously cleaned my front and back yard every day at the end of their shift even picking up all the nails and screws using a magnet roller. It was hard to believe there was a roofing project going on. The team finished exactly on time snd just in time before the rains showed up. Needless to say not one leak. I highly recommend immaculate roofing. LC. read more

Immaculate Roofing - Roofing Near Me - Agoura Hills, California

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Fast efficient clean and super professional. They even brought their own portapotty. Probably not the cheapest, but for a roof you don't want to skimp on quality. Would use them again for sure. highly recommend read more

Terrible. Did not post permit prior to work, and got me in trouble with the inspector. Broken promises, especially on timing. Very very poor communication, with many individuals playing the role of account manager but no one really performing. 18 months later I was promised a roof check, stayed home all day waiting for the crew to show up. Was told I would hear from them the following week...nothing. I'm glad they are busy but the customer is left to bear the burden. read more

I contacted Derek two years ago after a colleague recommended him. He responded enthusiastically and then never followed through. Last week, I decided to give him a second chance, because we're ready to replace our roof. Again, he responded eagerly and scheduled a 10 am inspection for today. It's now 10:45 am and he never appeared. No call, no text, nothing. Thanks for ghosting me again, Derek. I'll save my business for a true professional who respects my time. read more

Immaculate roofing is a perfect name for this company. They were so patient and helping me make decisions especially Josh who was the Forman on my job . They were so professional and alway went the extra mile . I would highly recommend them. I am posting this for my friend Barbara F. She wanted me to post this on her behalf. read more

I love this company. We're a two-time very satisfied customer. Had a roof leak during the big storms that passed through here last week, and, of course, we invited Immaculate Roofing back to do the work, having been wowed by their service the first time. And, not surprisingly, they did a perfect job. Problem solved! We've found them to be prompt, professional and super detail-oriented. Can't say enough good things about them. I have interviewed other roofers for problems in the past, and I've spoken to enough people to be able to say with conviction that Immaculate is the only call worth making. Can't go wrong! read more

The smoothest, fastest, well-organized experience I've ever had with a contractor. Communication and organization were stellar. Highest recommendation. read more

And my 300th review goes to (drumroll please): Derek and his team from Immaculate Roofing! "Immaculate" is surely a hard adjective to live by, but now I see that the business title is well deserved. Derek and his team were on time, thorough, and respectful. They cleaned up after themselves and made sure the job was done right and in a timely manner. Derek is a stand-up guy who made sure that we were satisfied with their work and came back and fixed anything we needed fixed. As for pricing: truly the best! Competitive pricing matched with amazing customer service? Why wouldn't you choose them? Thank you guys for making my house look new again! read more

The Immaculate team was really great. They were prompt and kept in touch every step of the way; never felt pressured from start to finish for anything. Plus they were amazingly efficient. We got a full roof removal and install in one week; everything from removing the old (very, very old) roof to installing the new one (with every step in between - permits, underlayments, etc) was so fast and smooth. They did a good job with clean up as well: blew / swept up after the job as well as ran a metal detector over our grass to look for any stray nails. Could not be more happy with the entire process, the warranty, final product, etc.... Highly recommend. The whole crew was totally professional. read more

I'm so glade I find immaculate roofing co. Derek he take pride of his company the job they do and his crew are very knowledgeable people, doing the job right at first time, best part is they clean up each day after the work. Derek help me out so much and explain how everything roofing job should be done right, almost stress free and that is very cool not like other roofing company they just want you money. Thank you Derek for the wonderful roof for my house :) read more

Immaculate Roofing - Roofing Near Me - Agoura Hills, California

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It's been about 2 weeks since we finished our roofing job with Immaculate - this is our first home and this was the first time we've ever had to hire a roofer, so I think there were a few things that could've been better but maybe it's par for the course. The scheduling took a bit longer than expected once we had a contract, though we were okay with that. As far as price, they were right in line with what others offered but we felt better about their process and the workmanship guarantee they're able to offer as GAF Master Roofers. When the crew came to work, they were quick and effective. They did an okay job cleaning up at the end of each day (I wasn't wowed but it was suitable to feel safe going in the yard or letting the dog out). We had a complete tear off and re-roof (our home is quite old and didn't have underlayment, just the old old old cedar shake) and it took them about a week from start to finish once they got to work. While they were professional and quick, there were a few things where there was some lack of attention to detail and they had to come back later to touch up - particularly areas where some kind of spray paint had been used which left unsightly areas that no longer matched the home. They returned and made an attempt to correct it but it still doesn't look like a professionally completed task which was a little disappointing as this was a more than 15k job. All in all, I'd work with Immaculate again but would want to be prepared to ask about things like ensuring any touch-up work is well matched to the home. read more

Absolutely 5 Stars - My highest Recommendation!!! I had my tar and gravel roof completely stripped and replaced with shingles back in January 2018. I wanted to wait a couple of months to fully test the roof before writing my comprehensive review on yelp. Below are the reasons why I am giving Immaculate Roofing my absolute highest recommendation! 1) Superb Attention to Detail and Quality of Work - In a word, the new roof and new fascia boards looked absolutely great! As far as attention to detail and quality of work, I completely agree with what the LA City Inspector said (see below). 2) Top Notch Owner, Project Manager and Crew - Derek (the owner) and Mike (the Project Manager) was fantastic and was on top of things. The crew knew what they were doing and operated like a well oiled machine. 3) Timelines Met - In addition to fully stripping our old rock roof, we also had all of the Fascia boards completely replaced (which I definitely recommend despite the added expense), Derek said it would take 5-6 working days to complete the job, and it took exactly that long! 4) Pricing was Fair and Reasonable - Derek's quote was in the middle of the pack. We had received 5 quotes from local highly rated companies on Yelp. One thing that stuck out was Derek's proposal and quote was easily the most detailed. His quote was so detailed that it had provisions on what wood replacement would be covered by the quote. In the end, there were no surprises. We paid exactly what we were quoted. That's what I would call an awesome and accurate estimate! 5) LA City Inspector Feedback - I was working from home the day the inspector came by for final approval to complete the permit process so I asked for his feedback. I asked him what he thought about Immaculate's work and he said it was "great" and went "above and beyond" what was required and what he typically sees during an inspection. This is coming from an LA City Inspector so that should speak for itself. Thanks again to Derek and his Team. I have and will continue to recommend using Immaculate Roofing to my family/friends, my neighbors and to all Yelp users! read more

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Got my roof done a year ago and it still looks brilliant with no problems , got a quote from Derek and it was good compared to others . They tore down the roof and got new one up in specified time . Only prob I had was their workmen have a leak in their air hose so the fuckin air compressor never turns off , even on their lunch break ( for fuck sakes get a new hose) . when all was done they cleaned up everything and left it as they arrived . would recommend to anyone read more

We just had our roof replaced by Derek at Immaculate Roofing. We got 4 estimates beforehand. Immaculate wasn't the cheapest (although they were close) but they had replaced my brother's roof a few years ago right before that year we had those heavy rains. My brother still raves about Immaculate. Derek and Josh were easy to talk to and super responsive. They were never late and finished the job early. Everyday they took great care to leave my house as clean as they found it. Derek even would check in to make sure I was happy with how things were going. His workers were very polite and professional and were very hardworking, led by the foreperson Eduardo. The best part was that there were no surprises. Our roof was in bad shape and now I can rest easy because of Immaculate Roofing. read more

Derek and Josh did an amazing job with our roof repair. We had a leak on our roof in one section and some water damage on our patio, and all this was happening during the COVID-19 quarantine. Immaculate Roofing did a great job of scheduling, estimating, following quarantine protocols, and the work was above and beyond. They not only fixed both of our known issues, but also addressed a handful of other potential issues that were brought up during our last home inspection but we had forgotten about. read more

These guys set the bar high for themselves and then jumped right over it. If you name your roofing business immaculate, you have set some pretty high expectations for what is usually a pretty messy job. But that is exactly what they did. Everything was clean, professional, and incredibly well managed. Beyond their name and their tidiness, they were just an absolute pleasure to work with. Mike (our PM), Derek, Josh, Eddie and the entire crew were complete professionals. The delivered what they said they would deliver, they finished early, they left the site safe for my daughters at the end of each day, they were incredibly mindful of us during the work, they were responsive to my concerns and addressed every last one (usually going above and beyond), and they were just fun to have around. I found myself almost missing them after the job was done, lol. Even the noise was surprisingly less than what I was expecting which was a huge bonus when getting your roof done whilst working/learning from home. I honestly cant think of a single complaint, or even something minor to pick them up on. One thing in particular that stuck with me and was indicative of how they worked occurred at the very end of the project. There was a loose cable wire hanging off the roof that they were in the process of re-securing back to the structure during the final walk through. I have some painting to do on the siding, so I told them not to worry about it as I would probably need to take the cord back out and reattach later. When I said this, the carpenter had this look on his face of bewilderment. Mike explained to me that he was a perfectionist, and it would be hard for him to just leave the cable sitting there. I told him he was more than welcome to secure it if he wanted to, it just wasn't necessary. He went back up to the eave and got the cord tucked away perfectly. That level of detail, of pride in your work, not wanting to leave the job 99.9% done but 100%; that is incredibly hard to find these days and makes me feel even more secure about all the other work that was done. That's the kind of ethos you are going to get from Immaculate, a job done right. Very happy to recommend, thank you Immaculate for a roof we will love for years, and for getting the rain off of our heads. read more

Derek runs a great Roofing company. We have GAF Golden Pledge for our new roof, which has steeper pitch than the average roof. Well organized. Great communication and follow through. Derek has much confidence, and he with his team delivered. Additional thanks to project manager Michael and foreman Juan. Great to work with. They live up to the Immaculate name! read more

So, here's the deal in my opinion... Derek is a personable guy. The prices are in the middle. Maybe slightly lower than the middle. I'm not that sure because I don't get my houses re-roofed that often. I went with someone other than Derek once... the price was about the same, at least in the beginning. And by the time the job was over, it was 4K more than the original bid. So I will probably stick with Derek for my future roofing needs. Here's what I like about Immaculate: -Pretty much the only person I've ever talked to is the owner, Derek. (But that's also why it sometimes takes a while for him to get back to you.) -I've called a couple of times because of a leak or this issue or that issue... years after the original work was done... and Derek came out and fixed the problem, no charge. (Of course, it SHOULD have been no charge but you try getting hold of your roofer 4 years later!!) -I've called Derek and said, I think this roof is really old and may need replacing soon. Derek told me, "this roof is fine... I think you have a few years left on it". - On a different roof he said... "I think your problem is the flat area and the peaked area is OK". So I avoided having to do a complete re-roof and it's been fine. Is Immaculate Roofing perfect? No. But is any roofer or contractor or flooring company? If they were perfect, they'd never be available. But, based on my experience with Immaculate, having had Derek bid/evaluate three houses... he's closer to a five-star company than a four. I have had bids and meetings and roofing done by around 8 or 9 companies in the last 7 years... and Immaculate will be my first call next time. read more

Derek and his team are wonderful. They repaired some roofing for us in early 2019, and did a fantastic job. About a year a year later an adjacent part of our roof started leaking. I emailed Derek, and he had somebody at our house within an hour -- they then patched the roof under warranty. Overall Immaculate Roofing is a wonderful company with great communication and great staff - they'll be my call for any future roofing needs! read more

Immaculate originally quoted my 6 unit HOA at $40,000 even to re-do our entire roof. I asked the owner Derek for an updated quote which would include doing all the fascia boards, including painting. Next thing I know, Michael calls me to schedule the roof repair. During the call he tells the quote to redo the fascia boards would be an additional $2k. I say great, send me the updated quote in writing and we'll get started on the roof. Next thing I know, Derek and his team send me vague emails saying that we need to talk. No one will confirm Michael's verbal quote to me. Not even Michael himself! Long story short, Derek calls me days later and says that Michael didn't know what he was talking about and the quote he gave me was highly understated! Derek spoke over me, he didn't let me finish talking, then he said he had to go since he had another "appointment". He offered to call me back, which I declined since the right hand definitely doesn't know what the left hand is doing. We absolutely will not do work with companies that do not keep their word. If they are that flaky before the work starts, I would hate to see what other lies they will tell once they already get paid. read more

Aaron came out. He was highly knowledgeable and experienced and answered all of my questions. They started and were on schedule, and finished around the projected time. Derek handled our account in the back end and was very friendly and professional. If I had more roofs needing to be roofed, I'd call these guys in a heartbeat. read more