Oh boy, where to begin? We bought the 40" collapsible dog crate for my 70lb GSD as a recovery area for her surgery. The vet recommended that we instead buy an open top octagon play area instead. Upon receiving the crate, it was slightly flimsy for $800. Furthermore, there are about 5 or 6 different areas that are sharp on the inside of the crate, where the dog can accidentally cut herself. Luckily we bought the insurance protection to make returns easier (or so we were told). We started the return process (which has to be approved by impact. We then shipped it off in its original packaging to the day after receiving the shipping label with no damage.
Impact received the crate within 5 days of shipping, however, their website never acknowledged that they received it, it simply said "pending". 3 weeks later, still pending. There is no phone number to call, they only communicate via email. I was told that they have 30 days to process the returns, and 10 business days after that to issue the refund. At now 40 days, the website still shows "pending", emails are a reiteration or "we still have more time", and the $23 I paid for a seamless return was clearly a hoax. I'm now having to go through my bank for a fraudulent charge/return policy. Save yourself the money and the headache. read more
