Had a Nemesis audio system installed in October after up selling me for a extra $150. Had nothing but problems. Took it back after having it a little over a week because it sounded horrible and the back speakers did not even sound like they were hooked up. I took it in they spent about 15/20 minutes on it and try to tell me it was an app I was using. I took it to another audio place and they corrected it. Beware of this place it's sketchy at best. The people who install the audio are rude and act they would like to be anywhere else but there. Very disappointed. Enter at your own risk. You've been warned. read more

We have had remote car starts install on 3 different vehicle. All have been on time, the work professionally completed. Good place to get a remote start installed. read more

on of the best audio shops in okc they know what they doing when it comes to subs making the right box for your sub I just got mines done and what a difference I recommend them less then a week had my box ready best quality to nun of that wack shit there i promise you that best box for my xv3 sundown read more

Had some issues in the beginning of getting things added onto my car, but I spoke with the manager, and he fixed my issues and kept all the promises he made. Great place to go to give your "baby car" a make over!!!! read more

Outstanding car stereo upgrade service, prices, and warranty period in products and install. Owner walked us through options and guaranteed quality sound that was spot on. This business was highly recommended from a few coworkers and now I can see why. read more

Made an appointment for window tint, showed up right on time, stood around for 5 min waiting since I guess there's only one front desk guy. I told him why I was here, he said "our guy left sick for the day, come back tomorrow anytime". You guys can at least call your appointments to let them know so we're not wasting our time. I bought a Groupon so I had to come back. The front desk guy is very "meh" towards his customers. The vending machine is old and empty, the speaker selection seems pretty limited, and it's not really a bustling place. I was nervous letting them drive my car since it's lowered with aftermarket wheels. After waiting for 40 minutes, they started on my car and finished a total of 1.5 hours after my appointment time. The tint quality is decent, kind of bubbly but I think that's supposed to go away. and my car was in decent shape when I got it back. I think they did a good job, they left a few drips in the car but no big deal. read more

Got my subs installed here twice. Both times I got in and out with no trouble. I highly recommend this place for any sub installs done. They also have good pricing and make sure you know the right things you need to have the best experience possible. All around a great experience! read more

Called on a Mon to schedule (gave year/make/model), dropped off Wed, got a call Fri to come in to remove antenna before they could tint back window, drove 30 miles to remove antenna (which took less than 3 minutes), then was told it would be ready Sat. Came Sat, waited 1.5 hours to finish, then saw the poor work done (see pics). 2 weeks later owner said he would fix but just got bubbles out. read more

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Had window tinting done, and loved the price and the results! We were planning to move to California, and the staff even knew California tinting laws! We loved the service so much that when we decided to install car stereo it was a no-brainer! We told them what we wanted, and they made it happen... It was a complicated install of a high tech stereo with string wheel control integration and Apple Car Play as well as a rear camera. There were a few glitches at first, to be expected. We made a note of them over the first week we had the new system and brought it back. They quickly fixed the issues and even have me a ride back home while they worked. Absolutely first rate knowledge and capability; and the price was comparable to big box stores. I have seen some reviews that just don't make sense (bad reviews) given my experiences with them... If they ever had problems in the past, they have certainly improved! read more

Very patient, knows what they are talking about, not too pricey, great customer service! Puts the customer before themselves.

I got my husband a remote starter for Christmas and they were very helpful and told me what his car would need. Scheduling an install took a while, like several weeks, but it was right after the holidays and everybody was getting their new stuff installed. They put it in and gave husband very clear instructions too s on what to do and not to do. He's loved it through this past winter and is so glad to have it. read more

Imperial Car Audio is such a headache. You'll be doing yourself a favor and saving yourself some time, some frustration and some money by choosing somewhere else because Imperial is too unprofessional. They barely have the skills to do what they are advertising that they can do. There's no upper management who will make you whole if problems arises on their end. They might promise to take care of the problem if problems was to arises but at the ending of the day they will blame equipment for their mistakes and then quote you a price. You're either going to pay it or fix it yourself or simply choose to take it to a more reliable audio shop. I choose the last option to redo what I paid Imperial to do since they half did the job. This took me well past my budget and they had the nerves to have a attitude with me. Lol But trust me when I say this business have done me so cold it's ridiculous it's ridiculous. I was a returning costume but most of the time I was returning to pay them for mistake they made. I found out later that the problems was from their end not mine. If you go to their website I reviewed them twice. There you will find out in details how that got over on me. Thanks for reading. Shop here at your own risk but you have been warned that it wouldn't be a good idea. read more

Great shop. Excellent service, knowledgeable and friendly. Highly recommend for all your car stereo or window tinting needs.

Ok, I came in to Imperial first to have a remote start installed, they walked me through what was needed, quoted me a price, and scheduled the job. When I asked about a warranty they said everything, labor and parts, were guaranteed for a year but bottom line, they said they'd stand behind equipment and labor. I brought the Nissan in once to have the remote installed and they honored the quote and had the work accomplished on time as promised. Very very reasonable, very professional. I came in two weeks later to have it adjusted and they adjusted it on a walk on basis plus backed off the sensitivity of my alarm that kept going off when the high schooler up the street with the noisy truck would drive home late from work. NO CHARGE. I'm the one in the house that has to park outside so now on those super cold mornings and super hot days I just hit the lock button on my factory remote and it starts the car to heat up or cool off by drive time. It's fabulous! They beat everyone's price in town for the same remote starter. I see a steady stream of happy customers each time I'm at their store. It seems everyone there really really knows their business and the capability of their equipment. They knew exactly what was needed by my late model Nissan! I'll be back! Ok, I've been back several times for follow up service/repair/replacement of a defectively installed and defectively manufactured overhead DVD player with no success. They promised they'd call me when new part was available, they never called me and it's been over four months. The promised they'd reinstall DVD player where it didn't bounce against the roof as I drive down the road, nope they haven't called and haven't fixed it although I gave them four opportunities. At this point I wouldn't recommend them to anyone. read more

They can't even show up to open their doors when they are supposed to open. If you can't get your butt up to open your own shop and lose possible thousands of dollars of opportunities, that says a lot about the rest of the business. Enough said ! read more

Took car in for a window tint. Only took maybe an hour and a half so I waited in store. Owner is friendly and tint job was done perfectly. Zero complaints. I recommend you try imperial out. read more

This business is ran by people who just want your money. Customer service is horrible, the shop owners don't care about you or your car. I took my car in to get my stereo system rewired because of engine feedback coming through a speaker. I waited 2 hours past my scheduled time, after getting my car back I wasn't told what was wrong with it more than, "we had to snip some wires". The owner left my car outside, with the keys in it running, copper wiring was everywhere! The head unit wasn't pushed back in all the way and multiple things had to be screwed in by myself. This is the worst car and audio shop I've ever had the displeasure of dealing with and I hope you choose elsewhere. read more

This review is to provide any other customers warning before jumping into any offer from Imperial Car Audio. I would never ever recommend Imperial Car Audio to anybody. They do not care about you or your car. Quick Summary: Imperial Car Audio does damaging work to your car and we will have to now pay for repairs. My girlfriend happened across a deal for remote keyless entry from Imperial Car Audio on groupon for a very good price. So she called ahead to set up an appointment and they told her to not buy the groupon but just mention it upon payment. That was a pretty big red flag, as that just sounds like an attempt at free advertisement without having to pay the fees to Groupon. But we didn't worry about it as the man on the phone seemed nice enough. The day of the appointment we called to see if we could take it in early to possibly get it worked on sooner, which the manager agreed to. We showed up and a guy comes walking around the corner and asks for our keys. I was taken aback as he didn't introduce himself and didn't come from the shop. I asked if he worked at Imperial Car Audio and if I could speak to the manager. He replied "That'd be me." This was extremely unprofessional and overall pretty creepy. We didn't get the car back until around 3:00 p.m, and they made my girlfriend pay an additional 100 dollars for a "keyless bypass," which they installed without permission nor forewarning. They also didn't give her a new FOB for the keyless entry, but added a feature to her existing FOB to press the lock button three times as they "misunderstood" what she wanted. Once we got the car back we noticed a lot of problems: the plastic panel was put on incorrectly so parts of it no longer closed properly, an aftermarket cruise control device no longer worked, and on top of all that, the keyless entry activated the embedded security features of the car and locked everything down and triggered the siren. We drove back around 5:00 p.m. (after we figured out all the problems) and asked for them to fix what they had done, remove their product, and give us our money back. The employee agreed but said we would have to reschedule as they were booked and even had to "pay their workers overtime to finish." They did not sway even when we mentioned we were from out of town. The following week they took out their entire product but didn't fix any of the problems that they caused. They left cut wire everywhere, they didn't fix the panel, they didn't address the broken cruise control, and the car wouldn't even start which tells me they don't test their installations. After we complained, they sent one of their workers come out to the parking lot to try and fix everything. He asked for our keys so he could check why the car wouldn't start. He opened the steering column to find the rat's nest of wires and electrical tape. The work was so shoddy I had to keep myself from cursing. The individual that worked on our car said, and I quote: "didn't know the red wire and the white wire were supposed to go in different sockets." He turned the key and it started up. He then took the keys and began using them to pry off the floor paneling (instead of his own tools) and ended up not fixing it completely. We also mentioned again that something they had done had broken our cruise control. He said that it must have been the battery in the controller, as it was powered by a button battery. I asked him if we could check inside with their multi-meter and he said they didn't have one. He wanted us out of his hair. Exhausted and infuriated, we took the keys and left to get a new battery. While driving we realized they had just also broke the relay within the steering wheel, so it no longer turns off after a turn, and the steering wheel has a rattle within it. There is a small receptacle that no longer closes. We got a new button battery for the cruise control and it did not fix the problem. We believe they blew it's fuse, broke the device, or destroyed the aftermarket code programmed onto the car computer. read more

Took my 2010 Nissan Pathfinder in because our DVD player quit and Nissan wanted $2000+ labor to replace it! I walked into Imperial and they asked me what we wanted, I told them, and they gave us some options to include a higher quality screen, auxiliary plug in, stream from our iPhones so we can watch Netflix or Amazon streaming movies or TV shows. And here's the nice part..... Only $800 and that includes everything PLUS two new headphones for the kids!! Made an appointment and in and out when promised, as promised, and exact price as promised! This video player is well less than half what it would have cost us with Nissan and hands down its a much much better player, much better features, and it will last a lot longer Han the old one. They all knew their equipment and exactly what would've needed to install it on our Nissan. I'd send my mother here to have work done! We are very very happy! The kids are ecstatic! It sure makes the long drives to Atlanta,,South Georgia, and Dallas an easy trip with a four and nine year old. THANKS IMPERIAL! read more

If I could give this place 0 stars, I'd do that. I made an appointment to have my vehicle's windows tinted and the tint job wasn't bad. The issue was when I opened my trunk to find puddles of water and my laptop was in the trunk. I contacted the business as soon as I noticed the water and spoke with Hector, who I later found out was the manager, who'd told me it was very possible that they'd gotten water into the trunk, he provided me their insurance agent's name and told me that I could make a claim, which I did. Hector also told me the owner of the business wouldn't be able to contact me until Wednesday, 3 business days after the incident had occurred; but he told me that the owner wanted him to figure the situation out. 3 business days later, I received a call from the insurance's claims department that the claim had been denied after speaking with a few workers who said they use less than 2 oz of water to clean all windows of the vehicle before tinting them. I can tell you first hand that the 2 oz of water thing is false as I have pictures of my drenched laptop and my seats (which were heavily wet) after they'd completed their job. Here it is Wednesday, and I still haven't received a call from the owner as promised, last week Friday and I now have to repurchase my $900 laptop. The owner nor the manager hasn't reached out once to apologize for the mishap, or offer any assistance, they coldly had the insurance's claims department contact me Again, this isn't a business I'd recommend unless you're fine with paying for a $110 service and leaving with a $900 issue, similar to mine. Overall, this was a horrific experience, with 0 customer service upon an issue being presented to them and my only option, as a student to recover is to purchase another laptop or take the business to small claims court. read more