I've had an amazing experience getting quite a bit of dental work done with imperial and i'm definitely a happy customer! Hannah at the front desk has been a pleasure every time I have been in, very informative and professional as well! Abigail Duong and her assistant Rachel have been amazing and caring throughout all of my work! They both have small hands and always take the time to make sure I was comfortable! I sincerely appreciate this place and even though I moved to Orange County I still prefer to make the drive back to my favorite dentist! read more

They scam people out of money. When you ask for an audit of your account, no one gets back to you.

I went to this place yesterday it took them 5 to minutes to do X ray and maybe other 10 to check gums and to tell me that I need a cleaning because my gums are kind of separated from the teeth and about 2 hours and 30 sitting down while they were checking on insurance and prices and Hell NOOOO ! She came in and show me all paperwork with prices and so call discounts it's just ridiculous. And they make it seem like they doing you a favor and they giving you a 15% discount smh lmao read more

Imperial Dental Practice - Just ridiculous - General Dentistry Near Me - Yucaipa, California

Don't come here unless you want to give out your money for free. They don't do their job, they just waste your time. After my third appointment with them, they never told me I had one cavity, come to find out I had 3! EXTREMELY GLAD AND RELIEVED that I cancelled my fourth appointment with them and found a different practice that does embody integrity, honesty and actual work ethic. It's a real dam shame, though. Hope this place shuts down asap. read more

After having this provider canceling twice on my appointments and rescheduling them is very unprofessional as they will reschedule you a month out versus within that week or the following week. Their office staff doesn't realize that it's an inconvenience to their client. read more

Do not go here unless you don't mind getting ripped off in your mouth and your pocket!!!! They literally will tell you , you need unnecessary work done!!!! read more

Office staff is nice enough, however the signs of a money hungry corporate ran office is evident. I typically stay clear of these places, but their online appointment system was really convenient and I took a chance. I used to be adamant about visiting the dentist every six months, but have fallen behind since moving a year ago. I'm not a medical expert of course, but I am very familiar with dental exams and procedures. Additionally, I had a military dental exam (I'm in the Air Force) about four months ago, and the dentist told me I only needed a basic cleaning they just didn't have time to do it. Moving on to the experience: As soon as the hygienist began her periodontal probing, I could tell I wasn't in great care. She was extremely heavy handed and I've never had an exam cause so much discomfort. After the exam, she recommended an array of treatments including a laser gum procedure. Keep in mind, my teeth are healthy, I have never had a cavity (I'm 36) and my x-rays showed no signs of periodontal disease. This procedure costs $400 out of pocket and would have been completely unnecessary. Again, the staff was nice, but it's obvious the care of their patients is second to the care of their wallets. I left as fast as I could. There are plenty of good dentists in this area, so do yourself a favor and go find care somewhere else, as I will. read more

Went here for 3 years. Biggest regret of my life. They are only after your money. Most recently I had a root canal done there and something felt off. I went back for a check up with the endo and he said to pull it and said that it was my fault the root probably broke (no evidence to prove root is broken). Went to another office and turns out the endo went too far and the plug is sticking out at the bottom of the root causing inflammation. This is just one of many horrible experiences...I'm in constant pain and they RUINED my teeth. If you see this review please please please do not go here. Trusting this office was the worst mistake of my life! read more

Well its not that they aren't doing their best. Some of them are great. But I must say EVERY SINGLE Crown I've gotten there has fallen off. I have very good hygiene and no gum problems, so it is not me. I've had a couple crowns done at my last dentist that are still on fine!. I've told them their glue/cement (?) stuff sucks! Today, I had one put back on that I just got 2 weeks ago. So, like I said, it's not the students' fault. It's their "glue." By the way, did I say that that's who works there? Not any seasoned dentist with years of experience. But they are very kind and take good care of you. I think at times some things really don't need done. Many yrs of going here have caused more problems than I would have had. Also the cost of dentistry is terrible! I have to find someone else! FINALLY read more

Beware this place! My husband had a really bad tooth ache and I called this place to make an emergent appointment. They did give him a next day appointment that we were very happy about, until my husband got there. They did X-rays and told him he had an infection and that the work they were going to do would cost about $4000 out of pocket AFTER charging our PPO insurance. It would have been $10,000 without insurance. We went somewhere else where we received excellent care and for the exact same work they charged $150.. these people are only out for your money! read more

Came here for about 2 years and have ended up having to get work redone because they messed it up. They recommended me getting extra work done, and now I'm thinking it was completely unnecessary now that I am going to another dr. I should have known something was up when they had me open a credit card my first visit. I do not recommend coming here at all! read more

I have been going to this dental office for over 10 years. I have always been treated with the utmost respect and kindness from everyone working there. Dr.Leng, Kim, Hannah, Jasmin, jessica and Heidi are all amazing employees. I recommend this office to anybody that wants excellent dental care. read more

All the Nightmare stories you read about this place are true. They will perform unnecessary dental work and charge exorbitant amount of money. The ladies at the front desk, the hygienist, dental assistants and the dentists are always new, which must mean something. read more

Horrible experience here. Had a crown done here that is still causing so so many problems since 2020. Please research your dentists, they're so expensive and it's worth going to someone more experienced and knowledgeable about what to do/ not do. I now need a major procedure due to the negligence of this dental practice. I only went here due to the weekend hours but not worth it. Biggest regret ever! If I could give 0 stars I would. read more

Takes advantage of the patents . Will do unnecessary dental work and they were not recommended by a family member who is a dentist . Also was not recommended by a good family friend who is a dentist . I went to previous dentists for a second and third opinion . This happened several yrs ago . But I also have friends & Family who recently had Appointments. And they were very disappointed in this dental practice. With fees and they felt overcharged!! read more

Protect the elderly from going to this place .. luckily I understand how insurance works. They gave me issues with my insurance thinking I wouldn't call my insurance to clarify my coverage. They will try to scam you! They tried to charge me over $5000 for my child to get a root canal and my insurance actually covered everything accept the co pay. Had I not of called my insurance they would have got me. I can't imagine how many people they trick into paying out of pocket. They even listed our names under an insurance that doesn't cover as much as mine. Never taking my family back to this place. read more

Sandra and Dr.Kim are EXCELLENT. Excellent staff, service, and ease of scheduling and highly recommend. They made me feel comfortable and I believe the treatment plan is actionable and has my best interest in mind. Very professional and skilled, top to bottom. Thank you again. read more

I love this place, I've been going here for almost 10 years, I got my braces done here, all of my check ups, and my cleanings done. Sandra is amazing with sensitive teeth and making sure that the quality of care is always at its best. Although this place is alittle more expensive, I believe it's worth it for the experience you receive from them. Kim is always the sweetest check in and is always the one to greet first if she's there. I recommend everyone that asks about my Pearly whites !!! Go to Imperial! read more

Kim at the front is always a pleasure to see. Sandra did an amazing cleaning on my extremely sensitive teeth. thank you ladies.

The the only nice thing I can talk about is some of the front desk ladies. Kim, Helena and Jose, are very nice and patient. I don't have anything good to say about De Leng. I now have a hole on my molar with my nerves wide open with a temporary crown that hurts like crazy. They were supposed to do a crown but they don't have an endodontist of their own and the only option you have is a subcontractor, Mohammad Sirjani. Horrible arrogant man. He tried 2 1/2 "minutes" to do a root canal. He got up threw his tools on the small table and mumbled to himself no I can't do this in a very angry voice. He didn't come back to tell me nothing. I found out from the assistants that I should have my tooth extracted because "he's a lazy rude" Dr. That doesn't care at all. I've been left crying to the assistant Jose (an angel of a man) about my molar. The assistant said they were going to send me home with some pain killers (that he never prescribed). I am enduring this pain for about a month now. I don't have time to look around for another dentist. I am everyday in pain. They are barbaric. I'm am so disappointed in this establishment. I have recommended my friends here and was embarrassed by how much they want to charge and other things that happened. What they say on their front page "why choose imperial dental?" it's a lie! Dr. Leng cares crap about patience base on my experience. I wish I've never gone to that dentist. I should have read the reviews and avoided this place. Sorry for anyone whom I've recommended and ended up like me. (Cause I also posted a recommendation on the app Nextdoor). read more

Although it took multiple offices to find the right fit I can say confidently that 3rd time was a charm! Im so grateful we came to Imperial! From the moment I spoke to the staff by phone-Veronica felt warm and inviting. She was indeed warm and inviting in person -such a sweet person. We didn't wait long periods like in other offices either. Dr Phillips is amazing! Super patient, gentle and extremely informative! I appreciate the time he took with my daughter and explained everything to do with the treatment plan. Nicole walked me through the financial portion of the visit. It was easy to understand and I even made it a point to make appointments for the rest of my family. Rudy & Tiana were both so nice and didn't mind answering my many questions. We loved the experience!!! if I could give more than five stars I would! read more

Very poor office management. Front end employees would benefit with formal training in customer service skills.

I feel I gave them a good chance, even though the wait time was longer than I find acceptable. To begin with, you walk in and go to sign in and they ask what you are there for. There are 2 sign in sheets, no signs. The really big mistake they made was trying to over charge for a procedure. Their reply was it was an upgraded procedure as the doctor requested. They can't just change it, the doctor has to change it. This upgrade was never discussed with me at all. So, with insurance, my crown was going to cost me $1,625. Kind of crazy. I have changed dentists to a smaller office. I am hoping less overhead will result in better care and less upselling. read more

(BEWARE OF THE CONSULT FEE) Had my dental office set up an appointment for a root canal service since my Dr doesn't do posterior root canals. I came in for my appointment and come to find out it was for a consult!? Wasted my time here and they charge you an extra 187 for a consult? My dentist doesn't need to be a specialist to diagnose a root canal. They try and spring it on you same day so you feel pressured into paying. They wonder why people hate coming to the dentist and it's not even for the work..they try and gouge you read more

Went with a toothache making it clear in advance they probably have to pull it. Wanted the pain gone. Worry about the rest later after it heals. Gave me appt bit when I got there they gave me 5900 estimate and would t pull my tooth unless I agreed to their whole plan. Got up and walked out and now spending the weekend in misery. Won't go back the them. Any dentist that has to send in a "coordinator" to go over things is automatically going to be expensive. It's all about the money, folks. They could have cared less that I was in pain. Seems immoral to me to not care when you're a Dr.!!!!! read more

I went in for a deep cleaning of my lower teeth and to clean up my upper plate and replace the o rings in that plate because my upper plate was getting loose and they quoted me a price of 6,6400 what an attempt at a rip off i just got up and walked out. read more

This place is terrible. Every appointment takes forever no matter what time it's scheduled for. We've had multiple occasions where my kids' appointments have had to be rescheduled last minute and then I have to rearrange my schedule to get my kids seen. Very poor customer service on the office staff. And what's really great is that we have never been given toothbrushes at any of our appointments. The staff keep saying it's due to the pandemic but even before it started we never got them. I think it's just them being cheap because at my dentist I get one or two every 6 months no problem. read more

Horrible! Made an appointment for my son to have all four wisdom teeth pulled. Checked in at 11:45AM because we are always early. The front desk told me to sit and they'll call me to fill out paperwork. Well we waited patiently until my son started getting antsy. He had to fast for eight hours so no breakfast or lunch and minimal water. So I went to the front to ask about how long at 12:30pm. She pulled out his paperwork and had me sign them and took payment. She told me he would be called next. Well nothing and it is 12:45, my son is now saying if we could just leave because he was so hungry. So I said we would wait until 1pm and I would ask for a refund and we would leave. Mind you my son is the most patient person I know. He never wants me to ask how long or any of that. I went up at 1:05pm to the "pregnant office person" who was just not happy at all. And told her I wanted a refund and we were leaving. She said she would have to have the office manager do that but she was on the phone and she would call me up. So I get called up and she said, "He is next." I told her he is hungry has not eaten and we are going to leave if I can just have a refund. Then she says, "Well there was an emergency surgery and it's going a little longer." I told her, "It would've been nice if someone would communicate with me and let me know instead of saying we are going to be next." Then she goes to say, "Well Check in time is at 12pm not the appointment"! What the heck is that? So our appointment is whenever you want? We just get here check in and sit here until your ready no matter how long it is?! It could've been avoided if someone would've communicated with us. read more

Imperial Dental Practice - Appointment at 12:00 PM. - General Dentistry Near Me - Yucaipa, California

I have been going here for almost two years, and i have received excellent care. I also love to call anytime for information. And I recently had a cleaning and Kim the receptionist, was more than accommodating and helpful in getting my appointments organized properly. At a time when people aren't as helpful or friendly as they used to be, I found her delightful and VERY helpful! Thanks Kim! read more

Worst customer service poor practice their billing system sucks their stuff is so rude be careful when you deal with those people when you walk in they act like angels but they are devils read more

I went here last year to get my son braces off advise that this office was good and had competitive pricing. Come to find out they are overpriced as my other son we took him to bright now dental and was a thousand dollars cheaper. They front desk is rude and does not return phone calls. I would never recommend this location. On the other hand I just took my son to thier Corona location and has the same orthodontist and they are amazing there. I tried to transfer him but Yuciapa location saying I have to pay my balance in full to them to transfer, even though it is the same company. NEVER GO TO YUCIAPA IMPERIAL DENTAL, such a headache, overpriced, front office workers are all rude, the lady that gives you the qoutes rips you off. Go to the Corona location if you want to get treated like a person and not a piggy bank getting squeezed for every cent. read more

DO NOT let them work on your teeth!! My husband and I were patients here about 4 years ago and they are fine for cleanings and staff is friendly BUT as far as dental work goes, they are TERRIBLE! My husbands' on-lay has FALLEN OUT twice in the last two years and the dentist who fixed it was shocked that any dentist would gut practically the entire tooth, he now has to get a crown. I had two on-lays done, per their recommendation, and both have created HUGE food gaps that I have to floss every time I eat something. If they tell you you need work done I would definitely get a second opinion from an experienced dentist. I had at least 3 young dentists while I was there and each of them seemed inexperienced. I should have trusted my gut. read more

A greeting from staff when you walk in might be a nice gesture. they look at you and carry on with business. Or the one like today was on her cell phone. I have been coming here for years....never had this happen before. it was like this last month too. read more

I absolutely LOVE this dental office! Dr. Leng is so amazing! He always makes me feel comfortable, informed, and reassured! But, the whole staff is what really makes this place what it is! The assistants are super nice and the front desk people are the best! Becca and jen are my favorite! These girls bring great conversation to make you feel comfortable and you can just tell they care! Becca had not seen me in 3 years! She saw my name on the sign in sheet and walked into my room to ask me how everything is going and updates on my life! Soooo sweet! Jen made my finance portion of my visit a breeze! If you want a dental practice to make you feel welcomed and important this is your place! read more

Loved this place! They made it easy to get a check up with no hassle. Brought my husband for some work and had great finance options, definitely recommend not listening to the bad ratings. I got excellent service all across the board read more

I've been going here for 6 years but won't be anymore. I really enjoyed having Dr. Leng as a dentist (he has great rapport and is very friendly), but every time I've come here it is a minimum 3-4 hour visit, and I am always told that I need extra work done on my teeth. I'm brought in, sit in the chair for 30 minutes until they see me, then they pick around my teeth, then leave for another 30 minutes, then come tell me I need cavities to be filled, then I wait another 15 minutes till someone comes to fill out paperwork, then I wait another 20 minutes until they come and numb my mouth. Then I wait 45 minutes until they come back for filling my tooth. It's the longest process ever. I've never had a quick cleaning and check up visit. It's always long and drawn out, with extra money and fees. I take care of my teeth and I don't understand how they always seem to find something every time I come. You'd think after 6 years I would have learned. This will be my last time. Finding a new place. I don't have time to spend half of my day at the office. read more

Uodate**** dental insurance finalized my grievance and are refunding me over 800$$ due to over charge.

My name is Georgina C. Fadeley I had an appointment on July 17th. I was looking forward to this appointment at noon since my teeth and my jaw was hurting so bad I was gonna have a crown done. when I got there I was ready to pay my co payment which was 200 $ to my surprise they said I would have to pay 675$ they said my insurance would not pay for my crown because there was no decay. (much to my surprise) I did my homework and we were covered. I said I wanted to talk to the doctor. we finally did & the doctor said that the crowns were decayed, but there was a clause in the insurance that says they would only pay every five years for a crown. so I called delta care from the office that day and talked to the rep, they said we were insured and they would cover it because she has never made a claim with them and so I gave the phone to the receptionist and she told her I was covered, she didn't want to listen. she had talked to the doctor and whispered something so the receptionist told delta care that she should go back to her old dentist and I TOLD Them that she has moved to this location and she can't go back there. Never offered to take care of her, or take our co payment. We both left upset she was crying wondering what she did wrong. so the bottom line is that if this place can't upsell you or make money off you they don't was you as a client(, what a sad way to do business) .9097087533 PROTECT THE ELDERLY!!!!!! JULY 17/2023 read more

I've gone to this place twice and both times I've set-up an appointment for regular cleaning and guess what both times I didn't get the service that I requested for instead they are always trying to sell more and "recommend" other services that I don't need. Place is friendly but than once they know that you aren't interested in the product or service they will change up on you fast! read more

Check around for costs before you schedule an appointment, especially if you don't have good dental insurance. I know they too need to make a living. I got a partial deep cleaning at their recommendation, and had a crown replaced. My insurance isn't very good at all. I did manage to get 20% off which brought my bill down to $2,400. I'm non-confrontational and just wanted to get my tooth repaired. If the price had come with gentleness and a comforting environment, the cost wouldn't have been as painful. It was not a positive experience. It was very stressful, but I did leave with a new crown and clean teeth. Looking for a new dental office. read more