Great Team!! Extremely professional and responsive…read more Definitely will recommend using them.

Saw these guys working on a water leak down the street and decided to use them. Now they have been…read moreto my propriety 3 times, and I still have a leak!!

When you are looking for an honest plumber look no further. I have used this company for years…read more Recently I have a minor problem in the kitchen and it was addressed quickly and professionally. Best yet the prices are reasonable. Since Matthew took over the company it's nothing but amazing.

Knowledgeable and got the job done, however, they are ALWAYS late (even outside of a provided…read morewindow) and they are disorganized. They come without parts that are needed for the job. Very expensive services as well, but they do get the job done.

H&M was recommended to me by my neighbor. She trusted Henry and crew and I discovered she was…read moreright. They were so professional and are very reasonable. They made sure I had my water back on as soon as possible. That means a lot to me. They were respectful with my landscaping. They cleaned up everything and were very nice. I felt their prices were very reasonable because I had contacted another plumber before I got their number. I just had a feeling that the 1st plumber was overcharging me. H&M will be my plumber of choice from now on. Thank you so much Henry and crew. You went above and beyond. I am happy to have met y'all. If there were more than 5 stars, I'd be giving them to you.

Wish there were more then 5 stars to rate them with. These guys are so professional and nice. They…read morefind the problem tell you the price upfront with no hidden fees. They are very covid conscious and you can't tell they were here when the leave. They definitely don't rob you blind Char

So they are "nice", and answer their phones on a Saturday, and Michael the husband plumber seems…read moreknowledgeable, but not competitive in pricing nor fully transparent. Wife was sneaky in getting to come to property when job could have been quoted over phone and sly in trying to skeeze a service fee they never ever communicated anywhere along the way to basically write me an estimate on the way home from an emergency service call job. Would. Not. Use. Husband and wife team in a transit van and I called them when trying to get a water heater replaced in Frisco over the weekend. I sent pictures, provided all details, knew exactly what I wanted done down to the exact brand of the water heater and parts. This could have and should have been a straight quote over the phone with the info I was given. The range given on the phone was 1800-2300 despite having all of the details in the pictures before arriving the property. I was led to believe pricing could be toward lower end of range by saving sediment trap, pan and more... After coming out with nothing materially changing, they quoted me nearly $2400 in person. They also wouldn't come back out for the inspection with city either...Legacy Plumbing quoted $2150 over the phone and they were high...soup to nuts with a better warranty. After I mentioned that they said they would match it.. no thanks... Best part of all.. after feeling like I had wasted my time, at the end of the estimate when They had offered to "come out" when they were on their way back from another job to see if they could make the price cheaper, they tried to charge me $69!! made absolutely no mention of any fee to do so. Had I known about the fee, This would have been an immediate no, and move on to the next plumber. When I told wife you never mentioned on phone at any time she said you know what, forget it and walked off.. Numerous reputable plumbers quoted this, with parts and all based on pictures and details without coming out, cheaper than they did. Again, this is with brand of water heater, size, parts, and components all clearly and consistently aligned and communicated. I felt like this is another one of these contractors gaining customers through the "recommended by" uninformed people on Nextdoor who recommend contractors who are "nice" to them and who act as if they are "affordable" and cheaper than larger outfits but are really higher priced and lower offerings than others. I wasted my time on an important Saturday and the entire process made me feel deceived. When I sniffed and snuffed out the nonsense it was game over. Went an alternate route in the end with a better warranty for far less money, got a new water heater in by end of night but learned ...again... the "recommended bys " on Nextdoor are nearly worthless depending on who is writing the reviews ... I am going with three stars only because Christmas is coming soon and I'm trying to be nicer even to those who deceive, I don't know the actual quality of the work, just the sales process and feel as though I wasted my time and was deceived through niceties.

Highly recommend Michael & Shannen for the best customer service and professional work. Thank you…read morefor helping unclog a stubborn pipe! We appreciate you addressing the service requested and knocking it out of the park. 5 STARS!!!

Had a nearly impossible project. Had an old 80gl water heater in a small closet that needed to be…read morereplaced with a similar capacity tank; but the newer tanks are wider and taller. Stan responded on a Saturday when my tenants didn't have hot water and temporarily fixed the issue. He worked with me to order the right water heater. He provided his insightful advice along the way. The installation was not straightforward given the size of the closet and the need to reroute the pipes. His solutions were quite creative and he accomplished the project. I highly recommend Stan. He is super talented and a really pleasant person to interact with. His rates are reasonable. Care, diligence, attention to details, integrity and high standards are integral components of his work and business. Thank you Stan and wish you continued success!

Stan is wonderful. You will not regret calling him! He is extremely knowledgeable, honest, and will…read moreteach you how to take care of your plumbing. Incredible to find such a sincerely honest plumber and one who genuinely cares about doing things the right way. We will never call another plumbing company. Stan is our man! We called him this afternoon because our water heater was leaking from the hot water exit pipe above the tank and he came out within just a few hours to take a look at it. We appreciate him so much!

I've used this company many times before and have been happy . I had a toilet that the top black…read morepiece was spewing small amounts of water and you could hear it. The part was maybe 20 bucks. The plumber replace the line too ( not necessary) and was there 30 minutes and my bill was 400. The toilet now flushes very loudly. I understand we all need to make money but I feel as though I was taken advantage of. This should have been a less than 200 job. Another plumber same company came out to check his work because it flushes so loud now it's actually worse than the initial problem. For 400 I should be happy and I'm not. I will not use them again. Very disappointed. I do want to say that Eugene is my favorite plumber, but he is not the one that did the work. I was definitely overcharged for the work that was done.

I called AAA Auger Plumbing because they were on a list of approved contractors for my Downtown…read moreDallas mid-rise condo. I needed two new toilets installed and my water heater flushed. David, a Master Plumber, came to my condo to give me a quote. He then came back the next day with an apprentice to install the toilet and flush the water heater. David answered all of my questions. He and his apprentice installed the toilets. The job was an A+. Here are some of the details: * Plumbing is a high-stakes job in a mid-rise condo such as mine. One leak could destroy multiple floors beneath. * My HOA requires proof of insurance that covers multi-family. AAA Auger had that proof, which is how they got on our approved list of contractors. * David has 40 years of plumbing experience, so he was well prepared to manage the complexities of working in my mid-rise condo. * AAA Auger sent a text message before the visit with a picture of David and his bio. I think that's a nice way to introduce a technician before they arrive. * David easily found the building and parked in the loading dock. I didn't have to call him once before he arrived. What a relief - sometimes this can be hard to explain how to get here. * Along with the new toilets, I purchased an artificial wax ring and some new hoses. David evaluated those, but given the placement of the toilets against the tile, recommended a different wax ring and different hoses. He had the recommended products in his truck. I trusted his judgment and went with his products. * After installing the toilets, David flushed my water heater. * I've gotten my water heater flushed by other plumbers each year for the past three years. Each time, it takes the plumber only 15 minutes. David took 30+ minutes to drain the water heater. I asked why, and he showed me that's how long it *actually* takes to drain all the way. In other words, the previous plumbers were cutting corners and not draining the water heater all the way. * After flushing the water heater, David checked the toilets and found a few drips under the new hoses. He discovered the hoses had a manufacturing defect and replaced the hoses again during the same visit. HIS PROACTIVE APPROACH SAVED ME FROM HAVING TO CALL HIM OUT AGAIN. * The next day, the dispatcher from AAA Auger called me to follow up and see if I had any questions. I told them everything was perfect. * I'm writing this review a week after my service call, and the toilets are working perfectly. There's no leaks on the hoses. The water heater is performing well. * I'm very happy with the service I received from AAA Auger. I would recommend them. * 1 big thing - I paid a pretty penny for the service. It was worth it because of the quality of the install, the experience of the plumber, and the insurance they carry that's compatible with my HOA requirements. * 1 more way to look at the cost: I don't expect to call a plumber to service the toilets for another 10 years. So, the way I look at the price I paid today is to divide the price by 10 - that's how much per year the job cost me.

AVOID AT ALL COSTS!!! Had a shower leak in the upstairs bathroom. They demanded a ton of info to…read moreset an appointment. We provided the info, and an access code so they could check it out while I was at work. They confirmed the appointment, and then no showed entirely. They claimed their technician didn't have the door code and that I had only provided a gate code. We have no gate lock whatsoever and no keypad for a gate. They just hadn't shown up. They then said they would ask about getting somebody back there later today. Then texted me saying they wouldn't provide the service. Unprofessional & lazy.

Jacob and his team at Pure came out and saved our kitchen sink. Hubby was making dinner and in the…read moremiddle of dinner realized that our sink was no longer draining, black water started emerging from the pipes and we had no way to finish making dinner. Jacob kept us informed the entire time of what he was doing and gave us suggestions on some better care practices for future prevention of the same occurrence. He was so nice, was able to fix the issue surprisingly fast and even cleaned up everything including putting stuff back under the sink for us! If anyone asks me for a plumbing recommendation it's literally this place. Highly recommend.

One of the best company to hire to do your plumbing. Very honest, respectful and and kind. The…read moreowner Shawn called me directly to go over whatneeded to be done. Also, Shawn stopped by my house to make sure I was happy with their work. I have not seen this kind of professionalism from any other company. AAAAA+++++ I recommend to everyone.

Very thorough inspection for a possible slab leak. They left no doubt we had no slab leak. I highly…read morerecommend their work.