My pump stopped working and I assumed I was looking at a huge expense to replace it. They sent their service technician, Ricky, with the new pump but he checked my old motor thoroughly before just replacing it and found a loose wire. After repairing the wire the old motor is working fine which saved me a huge expense. Kudos to Ricky for being so thorough and saving me money !!! Great customer service ! read more

I bought my pool from these guys not knowing anything about pools. They we're willing to answer any questions I had to help me get started. I have had my pool now for about 4 years and they still are willing to help me with any problems that I have. The staff is very knowledgeable and on top of pool chemistry. They are always so nice and welcome you when you come in the door. I have tried other cheaper pool chemicals that didn't work so well (shame on me) and had to go back to them to get my pool straightened out. (expensive lesson) It is about 30 minutes away from my house but we'll worth the drive. It doesn't matter how many times I take a water sample in there they are always willing to test it no questions asked. Sometimes I need nothing and they don't try to trick me into buying anything. I love this place and I trust them with my pool. Thank you staff and owner of imperial pool. read more

Always first class and professional. Folks here will get your pool in shape and ready for the summer. My family has been using this Imperial Pools and Spa for over 20 years. read more

They sell 6 hot tubs per year. Not helpful with advice regarding a pad/base to build for Piedmont red clay (how can you NOT have recommendations? Best practices?, etc). Hot tubs are a side-dish for these guys. read more

I am due to make a payment on my pool and haven't even gotten it yet, have been waiting a month. Found out my pool hasn't even been delivered yet, but no one has contacted me to tell me anything. So why am I making payments on something I do not even have. Very poor customer service. read more

We just purchased an above ground pool recently and had trouble with the chlorine levels and pH levels. We decided to go here because it is very close to home in Rock Hill, and had heard you could take water samples to pool supply stores, but was warned pool supply companies are expensive. To be honest, the products prices are not really any different than what we had paid at Walmart and Home Depot, but they advised us against using those types of chemicals (as they can damage your pool, the chlorine isn't as potent as its processed with something I forget that they mentioned overseas), and I came home and researched it and they were 100% correct! They use USA manufactured products only with regards to pool chemicals (I'm sure also for hot tubs as well). I bought a little baby floaty for an 18 month old relative at prices cheaper than Walmart and I guarantee a better product! A week or so later our water started getting cloudy and the pool floor and sides began feeling slimy. Immediately we go back to them and they hooked us up with the chemicals--worked overnight! Supposed to take in another sample of water this week for them to test. They will get your pool/spa just right for you! Testing the water is free if you purchase the products they suggest--you cannot beat that! Everybody I've interacted with at this store has been friendly and knowledgeable about pools (and I've been three times)--two of the best qualities employees can have! This is the only place to get your pool/spa products and I've had my pool for less than a month now! read more