We were losing water and needed a repair. We called around for some quotes but we always end up…read moreback at Hydra. Not just because we bought our pool and hot tub from Hydra, but because they consistently have the best service. Mike, their service technician, responded quickly to our concern. He came out and was on time. Unfortunately, that morning, an animal decided to go for a swim and didn't make it out alive. Due to this, we had to reschedule and Mike made it a priority to get back over ASAP - once we shocked the pool! He came again, on time and prepared and fixed the pool. Right in time for the last day of school! Thank you Hydra - Thank you Mike

Mike Wilson was amazing! Very communicative, efficient, and friendly. I just moved into a new house…read moreand he helped give me clear direction on the state of my hot tub.

Been a customer for years spent multiple thousands there buying equipment. They will have some…read morereally good deals price-wise. They are not very service friendly or communicate well. Example bought outdoor refrigerator price was above online price but they install it and haul the old one away. Problem refrigerator was not leveled. I watched the install it looked good. When checking it later it did rock. I signed off on the job so that is my fault but after having multiple surgery's it's hard to throughly examine and test everything. I asked if some someone could drop by and level up the legs, no hurry just when they are in the neighborhood. I was told that will be $179 to stop at your house. That seems to be unreasonable to me. In the future i will buy online and hire a contractor to install.

We got a hot tub from them about 4 years ago was told it was a great tub we have it paid down to…read moreabout 900.00 then it will be paid off a few pipes busted on it and keeps leaking out so I called a your lady was very nice and was willing to try to help , she got up with a service person who told her even thou I sent photos and video what was going on he must come out . He wanted to charge me $179.00 and then you had to add taxes to it . I all most forgot the tub i did take was not even the one i order it was the wrong color . Sorry I want be going back there to get anything stay away stay away............

These folks know their stuff!…read more They offer an on-site water test that makes it super simple to keep your pool crystal clear and clean! Super knowledgeable and friendly folks here and always eager to help you enjoy your pool. Chantel is always honest and very informative of what needs to be done. She offers clear directions and always stands behind her recommendations. Highly recommend if you are looking to install a pool or in need of maintenance!

Convenient hours and location but haven't had great experience with their water testing. They tell…read moreme to add twice the amount of chemicals as other pool companies and I seem to have more trouble with algae. I spend twice as much money when I use them.

Local pool store. Very friendly & knowledgeable staff. Family business. They've taught me…read moreeverything I know about pool care. Go in, get your water tested for free, and be ready to talk pool care.

We have been using Imperial Pool since 2011. We were very happy when they opened up their Clover…read morelocation 2-3 years ago now. Barrett is top of her class when it comes to knowledge and friendliness. Bring in your water sample and they will test it at no charge and tell you what you need to get your pool/spa back to where you want it to be. Not only do they tell you what you need, they give you a detailed, step by step instruction on how to apply. Kevin (owner?) also does pool repair, liner installation, etc. Fantastic overall.

Tyler at Hot Tub Guy fixed 17 leaking jets in my hot tub. He was quick and the price was right. I…read morehighly recommend!

From the owner: Our team, led by Tyler Strom is committed to exceeding your…read moreexpectations. We specialize in servicing ALL brands, ensuring your hot tub runs smoothly for years to come. Contact us today for expert maintenance and repairs. Let us create a personalized hot tub experience that elevates your relaxation and well-being. Contact us for maintenance & repairs!

Best construction I could have asked for. The pool is extremely well done and beautiful. The job…read morewas fun to watch, the excavating precise and everything is top notch. The plumbing is actually pretty, and yard was left clean and level for landscaping. Highly recommend Eric and his crew. They come in, get the job done, tell you everything along the way and leave a beautiful product. And they are really nice about it. I wish all business would perform like they do. If you are looking to install a pool, don't hesitate to give them a call. You won't regret it.

These guys are amazing. They built our pool in Fort Mill in 2020 & came to the beach this year to…read morebuild a pool there. Eric was helpful in making sure we could build on our lot. Kylie went above & beyond to help with permits & HOA approval and their crew worked long hours to get the job done. You won't regret having them install your pool.

When my wife & I bought our house in Charlotte we bought our second spa from Kevin, the owner of…read moreMister Spas in Pineville. We still have that spa & use it whenever the weather gets cold. Its about 9 years old and the only part that had to be replaced was a control board. I visited him a couple days ago to pick up some new filters and a jar of bath crystals. There are probably other spa dealers in Charlotte but Kevin has always given me great service. I'll be buying my next spa from him too.

Kevin and his crew just finished installing our spa and the experience from the first time we…read morewalked into the store until now could not have been better. We had a difficult spa situation, both in regards removing the old and installing the new spa in an ackward place and our needs regarding safetly getting in and out for two old people. Kevin came to our house several times, considered the situation and at one time indicated he was not sure he could meet our needs. We worked together and he did more research and was able to develop a plan that has worked. I never felt he was upselling, in fact we decided on our own to get a higher cost unit. I am amazed at the negative reviews, nothing could have been more different in my experience and I would highly recommend them. I will do another review of my operating experience in a few months. Frank W.

We stopped into this business to get information on a waranty for our spa cover. The staff…read more,including Brayden, were welcoming and very helpful. Alex went out of his way to explain our options and show us the products. We were very pleased with the service and would highly recommend working with this company.

From the owner: Charlotte's Largest Showroom for Hot Tubs, Pool Tables, and Saunas. #1 Dealer of Sundance and…read moreCaldera Spas. Brunswick, Olhausen, California House pool tables. Finnleo Saunas. Full line of home game room furniture and games. Best brands, better customer service.

You walk in this store & there is someone to greet you & ask what they can help you with…read more I was directed to the exact aisle & found the box I needed, It was $14..00 less than the same box at the UPS store, I thought they 'specialized' in boxes? The lady at the UPS store apologized. I called around to Office Depot & U-Haul and went to two other stores before I found exactly what I needed at Lowes, PLUS they offer a 10% Vet discount. Lowes, yes it's a big box store but somebody needs to give Home Depot some completion to keep prices in check, plus they are a huge employer in the state of NC creating jobs and stimulating the economy.

Management at this store would not honor a price we found at the Rock Hill store even though we had…read morebeen assured by personnel at the Rock Hill store that the posted price was corporate-wide. I can understand that it could have been a 'local' price but I was distressed to have been given the run around by Baxter management. We may still shop at Lowe's but probably never again at this store.