That manager helped me and had such an attitude that I would prefer NOT to go back…read more Someone needs to explain to him that people who come Into his store are there for help not to be treated like 3rd rate trash. I personally have been in the auto parts industry for over 45 years and this person was rude, with zero empathy. I can't imagine why anyone would go in there after being treated so poorly.

Honestly, this Autozone has some of the best customer service I have experienced at any Autozone…read more I came here for some winterizing products and they were more than helpful. They even checked the back store room for some of the things I needed and they found them!

Just bought a new RDX at Grubbs Acura. I have used their service center for years for my older…read moreAcura and have always been happy with their work. Everyone we met at the dealership was friendly and professional. They found the exact car I was looking for in short order (going to get it in 3-5 days). The process was smooth, straightforward, and I feel we struck a fair deal. I highly recommend talking to them if you're looking for a new vehicle.

UPDATE (June 12, 2026): I am updating this publicly because my paperwork reveals significant…read morepricing inflation. The dealership charged me for an aftermarket window tint package, but the physical windows are stamped with the factory code "TEMPERED DOT865 AS2 M531". This proves the slight solar tint is standard equipment from the manufacturer (Fuyao), not an aftermarket dealer add-on. No plastic film was ever applied. Furthermore, my signed documents show completely inconsistent vehicle pricing: - Official Acura MSRP: $39,200.00 - GAP Insurance Stated Vehicle Price: $39,693.52 (An unauthorized $493.52 markup) - Final Buyer's Order Price: $42,347.99 (An additional $2,654.47 hidden premium) Grubbs Acura has padded my final purchase price by a total of $3,147.99 above MSRP without providing any itemized line items, third-party installation invoices, or physical add-ons to justify it. A formal Texas DTPA 60-day notice is being sent via certified mail to the General Manager demanding a full refund of this contract padding. If it is not resolved, I will be filing a formal claim in the Texas Small Claims Court for statutory triple damages. Buyer beware: verify every single document line by line before signing here. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - From pushy sales tactics (thanks, Jacklen!) to lack of communication, or hidden fees (despite what their website says), you've got an array of options, or in my case, all the above! I recently purchased a 2026 Acura Integra from Grubbs Acura. While the team has generally been responsive when I have reached out, my overall experience has raised serious concerns about communication, documentation, and post-sale follow-through. The initial purchase experience was tolerable despite the pushy sales tactics, but several issues became apparent afterward. I had a less-than-ideal service experience related to an emblem installation (for which they've apologized for but have not offered any further remedy). After the sale, I received incorrect information regarding the registration/title/inspection process. This misinformation, it turns out, came from a AI rep that did not clarify they were not a person. So that caused me to waste time going to get my car inspected when the process was already in motion on my behalf but was never communicated that this would be completed. The bigger concern is the paperwork and pricing. After reviewing my documents more closely, I found different vehicle price figures across the purchase and product documents. The factory window sticker shows one price, including destination and handling. My purchase paperwork shows a higher selling price. When I asked about the difference, I was given some insight that ended up being in my favor but when I dug deeper it turns out I paid for the "Pro Pack," which I initially declined at the very beginning of the car purchase process. When I asked about it, I was provided with two different numbers. And, on top of that, there is an even LOWER number listed on their website! Additionally, I have yet to be provided with a signed document showing that I agreed to purchase a Pro Pack, what it included (they provided a sheet of what it included but this was after the fact and NOT a signed, official document), or the final price I "agreed" to pay (again, I have written proof that I declined this). They say it is a "standard fee" but can't provide official information on the cost and documentation showing that I agreed to it. Overall, my experience has been terrible and Grubbs Acura has ruined Acuras reputation for me as this entire process from start to post-purchase has not been as transparent or organized as it should be for a major financed vehicle purchase. I hope the dealership improves its documentation, pricing clarity, registration communication, and post-sale follow-through so future customers do not have to chase down answers after the sale.

I have been needing wiper blades for several months for my Audi Q5, dropped into this store to see…read moreif they had ones to fit. Not only did they have them but they were on sale, yay! I asked Lane, the gentleman helping me if he would mind "popping" them on for me and he was more than happy to do so. Turns out this was not as easy as it looked, they are like a Lego project- took awhile to figure it out but he got it done and was so nice about it! I was very impressed how helpful he and the other employee there was! Thank you both so very much! Napa rocks!

Dealerships can vary in terms of customer service and Grapevine Honda is no different. My home…read moreHonda dealership is McKinney Honda, however, Grapevine Honda is closer to my office so I took a chance. Here are my two experiences, both from the last month, with my certified pre-owned Honda CR-V. 1. I was having battery issues as it wasn't holding a charge. I had AAA diagnose the problem earlier in the day and the tech indicated it was a bad cell preventing it from holding a charge. Because the CR-V had an extended warranty and certified pre-owned, I thought perhaps the battery would be covered under warranty so I took it into the dealership. Unfortunately, Grapevine Honda said the battery was not part of the warranty and it would cost $300 for the regular battery and $450 for the H5 battery which my model CR-V required per the sales advisor. I ended up calling AAA again and had them install the H5 battery for $244 along with a 3 year warranty. The mark-up for a car battery at Grapevine Honda is insane. Service interaction was good, but the price gouging is unacceptable. 2. Maintenance code B127 popped up on the display, which meant I needed an oil change. Grapevine Honda was running a special on oil changes, so I went there due to the proximity to my office. Part of the multi-point inspection showed that I needed to change my transmission fluid as there was no record of it ever being changed, so I approved of it based on the history that was presented to me in the moment. However, when I got home late that night, I reviewed the certified pre-owned checklist paperwork and the transmission fluid was indeed changed prior to buying the vehicle 5 months before. The next day, I talked to the service advisor, Kyle Guyette, who helped research further and discovered that the Honda database (EVRM) did indeed show that the transmission fluid was changed a few months prior. (Apparently, Grapevine looks at Carfax data on vehicles as EVRM may not always be accurate; in this case the Carfax data was missing work that was done on my CR-V.) Nonetheless, Kyle was able to resolve the situation and issued a full refund on the transmission fluid flush that was done but not required. I appreciated the fact that Kyle was very professional and handled the situation extremely well by making things right - there was no hesitation or trying to deny or negotiate. Bottomline: work was done that was not required to the vehicle, but Kyle rectified and resolved the situation professionally and quickly. Because of this, trust has been established. The next time the CR-V needs servicing, I will be working with Kyle, who I highly recommend to anyone who has a Honda that requires maintenance or repairs.

I want to be fair…read more Everyone has story about buying car from a dealership. We get there at 5:00 and take test drive and say yes we want to buy the car. Now the beating begins and again everyone has a story. Hey we have a trade in and please give us your interest rate. They run credit check on my step son and his wife. They both have good credit and so here is the interest rate. Oh no it's terrible (7.61%). We do it argue about the price or the trade in. Ok fine I'm paying cash and they can pay me back. More time . I write the check at 7:00 but they still need to sign papers with the credit manager. I leave. At 9:00 they leave the building. Hey Grapevine Honda does it really take four hours to buy one or your cars for cash? Honda used to mean quality.

The only one who has helped us at this terrible dealership is the service manager!!! He saw all of…read morethe problems we were having all of this time through sales , finance and even service and he made things right with his department!

This dealership has been my "go to" service department for the past 9 years with two vehicle…read moreservices. When I am traveling back and forth Houston /Irving I make plan for all services to be done at this dealership . I purchase a suv from them as well . Today, I visited the service center for an issue I recently encountered after work they did on my car, which my car was at the shop for 2 months . The engine start on/off stop working after I received my car from the service center for some engine works 3 months ago . I noticed the issue once I was out of town and within a week , I immediately called the service center and advised service manager JacksonH , he was pleasant and helpful , went through some remote diagnostics and advised me that it was an easy fix due to battery charge % showing a low charge and is covered under warranty ( since the battery is only 1 year old) . I did mentioned to him that I won't be back till the month of June . I got back in town last week , Today when I went in for this service , I was greeted by Trevor , extremely polite and helpful advisor , after talking to him and him taking to Jackson , he advised me the issue was not going to be covered under warranty. I don't know what was changed , although Jackson assured it would be covered . I I know for fact that the issue started after I received my car back , and definitely caused by their last engine service completed by the end of February which is also warrantied for another year. THIS DEALER HAS FAILED TO ASSUMED RESPONSIBILITY OF THEIR REPAIR QUALITY. THEY CAUSED THIS ISSUE AND SHOULD HAVE REPAIRED IT AT NO EXTRA CHARGE . I have been loyal customer of the Ford brand in general for many years and owned at 5 Ford brand purchases this far , Although , I am happy with the brand , I have decided to move away from using Grapevine Ford for purchase nor service works in the future and going to find a new Ford dealership that VALUES CUSTOMER LOYALTY , STAND BY THEIR WORD and BACKUP THE QUALITY OF THEIR WORK . Thank you ,

Great Experience at Grapevine Golf Cars North Lake Location Texas …read more Jackie Spivey was great sales person ,no pressure gave me all the facts about the different models & brands as well as parts availability. I purchased a Denago Rover XL 2025 ,after careful review.Great Cart solid powder coated aluminum frame big plus just like Club Car frame ,Denago has many features!!

The WORST customer service ever. Twice now we've looked at buying a $20k cart from this company and…read moretwice been disgusted at the attitude of their staff. First time was while they were at a Robson Ranch event and the fellow dismissed me and told me to have my husband come and speak to them rather than talk to me. Not only did that attitude belong in the early 1900s but I'm the financial source of funds for the cart so I don't need a husband to speak for me. Second time was today when we stopped in their Grapevine location, asked about a very specific four-forward on their site listed as available, were told they didn't have it and as we started to ask if they had another, the lady just picked up an inbound call and started talking to them rather than focusing on the customers literally standing in front of them. Their sense of entitlement and deep lack of respect for customers is absolutely the reason they are avoided by so many and have such a terrible reputation. Avoid at all costs until you want to be treated like dirt on the bottom of their shoe.

I had a great experience with Day at Park Place Lexus Grapevine. I absolutely love my NX 300!!!…read moreThank you, Day, for all of your kindness, patience, and wisdom. 10/10, would highly recommend.

Purchased two (2) vehicles from Amy Velasquez and absolutely impressed with her service and…read moreattention to taken care of our needs. She has gone above and beyond of our expectations and truly appreciate her help. Outside of selling the vehicles she has been a tremendous resource as well for servicing our car. Will need another vehicle soon and will be calling Amy again, HIGHLY RECOMMENDED!!!! Would give more stars if available!