Why is anyone giving this place 5 stars is completely beyond me!!! Horrible horrible pedicure! I had so much skin left over on my toes I had to cut it myself. I will admit that the staff was super friendly, but what a crappy pedi! She was acting like she was trying so hard to massage my feet and believe me she didn't even put the slightest pressure on my soles her hands or the joke of a buffer NEVER touched my heals. I'm so frustrated! It's kinda like blue balls ya know??? read more

Disappointed after reading such great reviews. I came with a friend. Her pedicure seemed rushed and her nail tech wasn't friendly. I started my pedi first and my friend was done 5 minutes before me. Mimi who did my pedicure did a nice job and was friendly and smiled. I like the water very very warm during a pedicure and they just didn't get it warm enough -- after asking at least three times. They did give a one minute backrub as your toes dried. The woman in charge seemed great but she was with another client. Less than 30 minutes for a "spa" pedicure for $35. Not impressed. read more

Impress Nail & Spa - $10 off pedicure coupon. - Day Spas Near Me - Needham, Massachusetts

My first ever Yelp review. I wanted to get a quick manicure close to work on my lunch break. After searching on yelp, I called this place and after no answer, I requested an appt. via yelp. Julia (the owner) responded immediately and confirmed that the time I mentioned would work. I arrived 5-10 minutes before the set time and they rudely said because they had an appt. 20 minutes before mine, they could not see me. Mind you, they also only had about 3 customers at the time. Pretty ridiculous and complete waste of time. Apparently making an appt. means nothing to them. Would not recommend and will not be going back. read more

This is my second time coming in here, first visit was ok, salon is so close to my house, and the two ladies that did my pedi/mani were courteous and did a good job with my cuticle, which is often mistaken for an ingrown nail. Today, however I am welcomed, barely, by a young looking girl who is wearing a mouth mask, the girl does not even talk, she hand gestures almost every thing she wants you to do. When I asked her kindly if she could remove some of that hard cuticule on my big toes she refused and said ..no I can't... this will bleed if I touch.. no can't do... ‍for the rest of time she kept on throwing my foot into the water soak pull the other one out and no in a gentle way. I had high hopes for this place, the reason why I came back, and I had plans to get their lemon pedi one, which costs $55 and the pedicure lasts 40min, the girl never even asked me what I wanted, just because I said no nail polish just buffer, she assumed I'm coming in for an 8minute pedi, splashing lotion and over my legs for less than a minute.. the girl clearly hates her job and can't stand being there. It's a shame! The salon is clean and very well kept but the services are not worth it. What a disappointment. Next! read more

Impress Nail & Spa - Nail bar - Day Spas Near Me - Needham, Massachusetts

One star? Not even. It was worst and quick job done with no interest and no knowledge. The manager came when I asked the person doing it who was not able to paint to get someone else. She was rude to a point she was fighting in the salon and asserting that service was done fine. I was drying my nails and she was so loud and rude and I was uncomfortable being there to a point I left. Ideally service not rendered if she made so much drama and yelled that I had to leave. Will report to consumer service for sure. read more

Very bad service. She made me pay more money than what it says on their website. My daughters had their nails painted with different colors and without telling be beforehand, she charged me more money for each one. It was also very rude that while she was painting my nails, she came with her phone so I could pay her by Venmo. I didn't want to tip her because she charged me with more money than what she should've and she demanded the tip and even told me what to tip her. My nails chipped and broke immediately, when I had asked for a long lasting manicure. We won't go back there. read more

Was in the area last weekend, I live in NY. Desperately needed a manicure and found Impress on Yelp. Great service and one of the best manicures I've had. Thank you ladies read more

I was recommended to try this salon by a coworker as it is very conveniently located near our office. It's a beautiful little salon behind a major road--something I'd call a "hidden gem". As other have mentioned, the salon is brightly lit by huge windows lining the walls. The atmosphere is really relaxing--I believe they played a mix of Louie Armstrong and soft jazz over the speakers--and the two ladies working were super nice. Immediately upon entering, Juliet offered me a refreshment and led me to their huge selection of polish. I was really pleased with the variety of colors and brands they offer--it seemed like they had the whole Essie line, which happens to be my favorite! In no time I was seated and treated to the best manicure I've ever had. For just $15 you get the usual trim & paint, as well as a paraffin wax dip, moisturizing, and a brief back and hand massage. Juliet took real care to make sure my nails were well done, going back with the cuticle cutters a few times if she noticed that she missed a spot. My nails were trimmed, filed, cuticles cut, painted twice, and topped with a clear coating to prevent chipping. A quick sit under the dryers and my nails look fantastic! I was also very pleased with the cleanliness and professionalism of the salon. All of the bottles were sealed using a cleaning solution and the work stations were well kept and neat. For extra value, they have a loyalty card (every $20 spent goes towards a discounted visit), and $5 off of a pedicure for first time customers. Definitely worth another visit! read more

I have been going to Impress for two years. Since it is within a block from my home it is very easy to get to. Today I took my daughter for the first time (she had a pedicure and a gel manicure). I got the usual powder dip manicure. The salon is great, nice and clean, maintains masking requirement, the nail techs are very friendly and skilled, and it is usually quiet with only a couple of clients at a time. Today we had it all to ourselves! My daughter was just as pleased as I was. Have always had great service there, even before COVID when they were busy. I highly recommend it and hope they stay for a long time! read more

Of the salons in Needham, this was my favorite until my experience today. The manager, I don't know her name but she's always there. She scolded me for not giving her a big enough tip. I seriously can't believe she asked me to increase my tip, after spending $90 on a mani and pedi. Their prices have also jumped way up, since the last time I visited about a month ago, or she overcharged me. Either way, you just lost a customer by demanding a higher tip. That is by far the rudest thing I can think of in terms of customer service. I don't carry a lot of cash and you don't accept tips on credit card, so what do you expect?! Accept tips on credit card - yes, then you'll need to claim them on your taxes, but then you might get the tip you think you deserve. read more

I just found this place through Yelp, really close to my work. The woman was extremely nice and helpful, even gave a little shoulder massage at the end! The other woman were sweet as well. The place was super clean and very nice, easy to find and park. This review would have been 4 stars easily if not for the situation that just unfolded. I checked in with Yelp to get $10 off, It popped up when I looked for a place so why not?! I mentioned this coupon before the service and after. The woman asked me to a write a review and I said sure, but then proceeded to say, "yes thank you while your nails dry". Then stood there awkwardly for what felt like an eternity!! She finally left after I started to type the review. She came back with my receipt that said $35, she didn't take off the $10! She asked if I wanted a gift card, I said no I want the $10 off. In the end they voided my sale and re did it. They were very nice the whole time, but my regular place is better and is only $25, so I probably won't be back. If you need a place and are in the area I would certainly give it a try! read more

Tip: the entrance in around back on the side of the building. Very nice people with a clean salon. A bit pricier for the pedicure than I'm used to ($35 vs. $25.) However, I enjoyed the nail polish selection and appreciated the cleanliness. The only thing is, I wish they'd visibly clean the tools and the pedicure tub a bit more because I couldn't verify that. As well, I didn't notice anything "natural" about the place, so if you're used to like a MiniLuxe or something of that sort -- you may want to go elsewhere. Also they didn't give much of a foot massage! Maybe she was upset that I didn't order the full $60 treatment? read more

Professional, long lasting gel manicures. Better than many other places I've gone in the area. Friendly and good customer service. Fair prices. Following good Covid protocols. read more

I came to this nail shop through a friend and had a fantastic experience! As people have mentioned, it's probably best that you make an appointment and go. The service was nice and wonderful and the massage was excellent! read more

Impress Nail & Spa - Day Spas Near Me - Needham, Massachusetts

I've been here twice for a pedicure and both times I've felt extremely rushed! During the 2nd visit she didn't even include every step of the service, my nails were not trimmed evenly and she badgered me for a larger tip (I gave 10% but she wanted 20%) which I found extremely rude. The only good thing were the massage chairs. read more

Had a wonderful lavender pedicure and regular manicure with Sue - she has magic hands! The massage was truly fantastic. Super attention to detail with my nails. Wonderful clean facility, plenty of parking (in the back). I'll be back to see Sue soon! read more

They say walk ins welcome. They asked me to leave and come back once I got there because they were too busy. There were only two customers in there... read more

This salon is doing everything right! It is immaculate inside The manicures are only $15 Manicures come with a free paraffin dip Free shoulder massage while the paragon hardens Very friendly staff Clean and they did a Beautiful job on my nails! The only reason I took away a a star was because they have a super small staff. When I showed up at lunch time on a Friday they only had three girls working...almost turned me away and did turn another girl away while they were doing my nails! I will absolutely be back, but will most likely make an appointment! :) read more

Great nail salon with excellent service. Staff is very nice and friendly. They also offer massage and they are fantastic if it. Highly recommend this place! read more

Worst place - stay away. Rush job and worst pedicure massage ever. They also tried to do my nails sitting in the pedicure chair which is not great at all. Just do not go here read more

I was so excited when I first arrived at this nail salon because the layout was inviting, the massage chair was so comfortable and I haven't been at a nail salon in more than a year. I wish I would have read reviews before coming but since it was so close to my house and I wanted to get pampered I gave into my excitement. I was COMPLETELY shocked and disappointed by my Gel manicure that peeled off two days later on three nails and by the end of the week my nails looked a HOT MESS. The point of getting Gel is because it supposed to stay on your nails for three weeks straight. I had to take time out of my schedule to return and have the Gel done properly. Julia didn't ask me to wash my hands first nor did she wear gloves during the service. Julia, the manager, is unbelievably rude and for me doesn't know the meaning of true customer service. I bought a visitor with me and she rushed through her pedicure and as I was getting my nails done she came over to me yelling loudly that I didn't tip her for doing my eyebrows as I was still getting serviced. I found them to be pricey and lacking in good customer service. I recommend you think twice before booking an appointment at Impress Nail & Spa. ~Adrienne H. Needham, MA read more

Got my eyelashes done and they look EXTREMELY natural! The owner did it for me (Sarah/Kyung-Ah) and she's so gentle with putting on each eyelash that I caught myself falling asleep a couple times. It's embarrassing, but that's actually a REALLY GOOD sign that you're comfortable with someone working around the eyes! It took a little more than an hour to finish (which is typical) and it's inevitable that your muscles around the eyes feel strained. But she gives you a nice head and face massage at the end. And when it comes to eyelash extensions, they will fall out and you'll probably need refills. But as long as you're careful with putting on/taking off makeup and washing your face, they'll last! It's been a week for me and only a few have fallen out. Honestly, I don't wear makeup as much when I have the extensions because they make a huge difference. I love them! read more

I've been going to Impress for almost 2 years now and had an amazing experience until a few months back. They hired a couple new people and one of them does my nails every single time I go there, very sloppy job, but I gave her a chance 3 times thinking she might get better each time but I was wrong. I went to get my gel mani and pedi on Friday after making an appointment. The same lady took almost 2 hours to do my nails and again a very sloppy job. I told the owner, Julie, and she apologized and told me to come and that she would fix it for me with no charge as I had spent a lot of time for a bad job and paid the full amount for it plus a tip! Julie also gave me a $25 off coupon and told me I could use it anytime next time I come for a mani-pedi. Today, a day later, my gel nail is peeling off and I have a wedding to attend so I call Julie and make an appointment to get my nails done again. She greeted me and told me she was sorry and painted my nails again and fixed it. I was expecting to leave with a tip for Julie since she spent time re-doing my nails but then she asked me for the $25 off coupon that she had given me to use for another time! I was totally startled and didn't want to argue with her and just left after giving the coupon. Seems like the nail salon is losing its value because they're having bad customer service and don't take good care of their regulars, and she lied to me that I could use the coupon for some other time in front of other customers. But when no one was there she took the coupon from me! I'm not going back there again and really sad that I lost a good nail salon and the satisfaction I had after I got my nails done but where is the honesty? read more

Worst customer service. Extremely rude. Went in for a manicure. Half way through my manicure a woman with 3 children arrived asking for 4 mani pedis. Instead of making them wait all of 5 minutes while she properly completed my manicure she globbed polish onto my nails leaving polish all over the sides of my fingers. When I asked her to clean them up she reluctantly dabbed my pinky and sent me to the drying rack. I tried to get over it and sat there drying for close to 12 minutes. When I stood up to leave the polish on my ring finger dripped because she put it on WAY to thick. I asked for my money back and a cotton ball to remove the polish and she refused to give me a full refund. Now my hands are literally stained red and I look like a fucking murderer. read more

Stay away! I went in a couple of days ago to have the dip powder nail treatment done. The woman who did my nails hacked two of my cuticles so they were bleeding and also filed my nails so they are shorter in the middle and longer on the sides. The amount was $45.00. I gave a 15% tip because of how the woman did my nails and when i was checking out the owner said you can just give me the cash and i will give it to the nail tech. I gave her the cash and as i was walking out of the salon the owner yells out (insert nail tech name here) She gave you $6 so i am going to give you $9. In front of all of the other patrons in the salon. I just couldn't believe she did that. I'm sorry that you felt 15% was not enough for your employee and felt the need to shout it out in front of all of the others in the salon. Be more professional and courteous to your customers. read more

I have come here many times and have really enjoyed it but my last visit was uncomfortable. I had someone I never had before and she was actually rude. I don't think she was new. She had an air of cockiness. It was rushed and then she left me to find a dryer on my own and set it up myself. But as soon as I sat down, she came over to have me pay up then stood there waiting for a tip. I usually tip when it's all done on my way out but I didn't have that choice without giving rise to an uncomfortable moment. After I paid and tipped, she took my water away and left the shop leaving me to finish. Usually they help you figure out when you're dry enough. It's too bad this one person ruined the whole experience with Impress because the rest of the staff seems super sweet. Their prices are high but I don't mind paying if it's a pleasant and relaxing experience. I won't be back. read more

I love this place. My gel pedi was perfection-- from the heel soaks and leg massages to the very careful and painless nail treatment. My pedi looks perfect and lasts FOREVER!! Everyone is really nice, and the vibe is chill. read more

This nail & spa tucked away on Needham Street is a very good place to go. My daughter and I each had a pedicure which was very satisfying and done well. The place is very clean and the women who work there were friendly and hard-working. read more

Everything was good the first few times but it got worse. Customer service was horrible - I felt like I was doing a favor to be there, and the quality of work got worse too. Too bad. I really liked their space and concept but now will look for a different place. read more

We came here while visiting the area and had one of the best pedicures we have ever had. They took such great care in making sure the experience was great, and did a wonderful job scrubbing away the dead skin. Massage was nice too. Would definitely come back. read more

I went for a gel mani and pedi. The young lady that did my pedi was great but the guy who did my dip gel mani was horrible. He removed my old polish using A nail file and filed the thickness down to the point that my fingernails would bend without polish. I am used to having the polish removed with a nail drill. Also he refused to put a third coat of dip despite the color being uneven and him not covering the sides of the nails with polish so bare Nail was exposed. i asked him to correct it and he put a single line of polish on the edge so that there was a clear step down on the finished nail. read more

This review is solely based on the lack of professionalism of this place - I am sure they do a nice job with nails. We made an appointment for a specific time and then got a call back to move it down. We obliged saying we absolutely needed it to be no later than 3:20 due to another appointment, which they said wouldn't be a problmlem. Lo and behold when we got there at we had to wait until 3:45 before being taken and they almost took a lady who had an appointment at 3:30 before us! What's the point of making an appointment?! With so many other options, we will not be coming back here and will go somewhere where people value customers' time and keep their appointments. read more

Just went for my first time and was pretty disappointed in my pedicure. While the staff was lovely, their pedicure is basically just a $35 polish change jazzed up with an unnecessary calf massage. No dead skin was removed, which my heels badly needed. Now going elsewhere to get a real pedicure to be ready for strappy shoes this weekend. Won't be back and wouldn't recommend, given the other options in the area. read more

They did a terrible job on my nails. They charged me more money than the original price and even demanded a tip apart from that. They practically robbed me for the horrible job they did on my nails. I asked for a long-lasting mani and Pedi (supposed to last two weeks or more) and they didn't even last three days! She was also so rude and was shoving her phone in my face when so I could pay her by Venmo when she wasn't even done with my manicure. I will never go back there again and I recommend you not to either. read more

I received a coupon thru mail so I decided to try. My wife and I had one of their spa pedicures and It was amazing. Very friendly staffs with all new fancy chairs. My wife loved it, so Mission accomplished. read more

Showed up without an appointment and was able to get started immediately. There were only two young ladies working so I could see if you had a big party, it may be a bit harder. Other than that, I had a great experience. Super friendly staff and very clean. Great selection of nail polishes! They even have nail art which I may try next time! Will definitely be back if I'm ever in the neighborhood. read more

Got my pedicure today on a first visit. People are very nice and accommodating. I got help picking a nice pink shade for my toes.

I tried this salon for the first time today and I was very impressed!! I was greeted warmly by Julia and she even helped me pick out my gel nail color and made some great suggestions. A paraffin dip and shoulder massage come with the gel manicure as well. The space is very clean and inviting. I'll definitely be back! (Bring cash for tips) read more

I absolutely love Julia, she is amazing. She is super accommodating. As soon as you sit down you are offered water, tea or coffee. The manicures and pedicures are amazing. The manicure comes with a 2-3minute massage; both manicure and pedicure come with a paraffin wax treatment. Julia waxes my lip and eye brows, she always keeps them on point. The salon is super clean and beautiful. I highly recommend going here! read more

Excellent service even when I walked in without an appointment. Friendly smiling tecnitialns and cool selection of nail art for the holidays. read more