On June 2, 2025, I purchased a necklace from Impression Jewelers kiosk in the Memorial City Mall. On this morning June 3, 2025, while applying lotion to my neck the chain broke. After work I took the necklace to the jeweler along with the receipt that clearly states "no refund but exchange within 7 days" with the receipt. I spoke with Tony, who then called SK (the jeweler who originally sold me the necklace) and it was agree upon that they would "this one time" exchange the necklace. I did not want another necklace, I asked if I could exchange it for a bracelet. Tony said yes, I did not see anything there that I liked, so I inquired about their other kiosk also within the mall. I walk over to the other kiosk and spoke with Jasmine, who then contacted Kaye (someone at their corporate office) who flat out said no, that I cannot exchange it. Jasmine even advised Kay that SK said yes, but she did not budge. I will be reporting this business to the BBB and filing a formal complaint in order to get my money back, because this is fraud and theft. As the receipt clearly states I can exchange the merchandise, but I was given two different answers and the worst customer service from Tony, SK and Kay. read more