Placed an order online and picked up in store. Customer service was excellent and show room is clean and bright! read more

Impressions Vanity - Home Decor Near Me - Chino, California

I drive from Riverside to find the perfect Santa gift for my daughter. Devani in the show room was very nice and helpful. I was in there a while looking and looking I finally decided on the perfect vanity, chair and mirror. The guys in the warehouse: SUPER nice! I wish I had his name but he was a Caucasian guy with black eyeglasses. They looked and looked and scoured that enormous warehouse for the chair I had just purchased and to no avail. They ended up shipping it to me for free! I was willing to drive back another day for it after they did a transfer but that gesture was the icing on the cake. If you haven't been to the showroom it's a MUST see! Absolutely gorgeous things! read more

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I didn't even realize that they moved away from Irvine, but the products are always amazing and the showroom is a really good way to get a feel for what you want before you buy the item. read more

Recieved the package earlier than expected but was not able to open up the box until a few days later. The vanity was recorded damaged but because I didn't email them within 48 hours I was told they couldn't help me. Horrible customer service. read more

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Loved it. It was a bday gift to myself and it's gorgeous. I got the Kylie desk. George C helped keep me updated about shipping and was patient with me. Thank you! read more

Impressions Vanity - Hello kitty mirror and Kylie desk - Home Decor Near Me - Chino, California

Very good service helped by Jessica very kind and professional would recomend came to buy my daughters vanity and was taken care of very happy with service read more

How this mirror should've started! Like the new My Melody and Kuromi mirrors, Hello Kitty has a full face with the nose, eyes, and whiskers. Now it has 3x the magnification. Before it was only 2x. Like Apple, this is now USB C chargeable. I have to rate the company 3 stars because they care more about their business than your safety. Also another older design, the light started to glitch only under 1 year. Cute products but it needs work as well as their Costumer Service. read more

Impressions Vanity - Latest Hello Kitty Mirror - Home Decor Near Me - Chino, California

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I don't have words that I can think of that describes this place. I am not sure why they are even business. Impressions vanity takes your money and never sends your item. No working number. Never responds to emails. Always something wrong I always have to go just to pick up my item because they are the worst. Products are lovely and that's why I believe they stay in business no one makes mirrors like you do. read more

I purchased a vanity and after 3 years, it just died. Lights wouldn't turn on but the Bluetooth still functioned. I emailed Impressions Vanity Support and had the pleasure of working with George C, a client relations specialist. I let him know what happened with my mirror, he checked if it was still under warranty and it was. He had me mail the mirror to them and I was told that once it is repaired, they will mail it back. George C later let me know that the mirror was not repairable and that they would replace it with a new one. The mirror was shipped on 6/25 and I received it today! George C made it happen quickly, efficiently, and was updating me during the entire process. Very pleased with his customer service! Thank you Impressions Vanity and George C. Yall are great!!! read more

Beautiful products and great customer service! I had the opportunity to visit the showroom and didn't want to leave! read more

supurb customer service from George C. highly recommend the website has such cute pieces will def be back read more

I received excellent customer service from George C. I had erroneously placed the order for pick up and there was no way that I could get to Irvine to obtain my order so George pushed my order through for delivery without question. I am greatly appreciative. Thank you! read more

I was looking into purchasing my first vanity. Elizabeth helped me with facts about certain tables. She was able to give me enough information and I hope to make my purchase soon. This place has great customer service. read more

Terrible Customer Service!! 11/23/2023, placed order. 12/1/2023, received order but one item was damaged. Called asking for replacement. 12/27/2023, finally provided return label. 1/2/2024, item delivered back to warehouse. 1/31/2024, finally received replacement. This is my first and last time I will order from here. Incompetent staff. read more

Bought my gf a vanity for our anniversary. Shipping was quick. It did come in two separate packages which arrived a day or so apart. Vanity looks great and my gf loves it. It's def pricey but I think it will last a while. read more

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This review is for the girl jenn who helped me and my husband find a vanity, mirror, chair in the outdoor sale. She was amazing! We were treated poorly by one of the other girls I won't say her name (she was wearing a nameplate) but she was so rude and not helpful. Told me all the silver vanities were Sold! Thankfully jenn picked up where the other girl dropped the ball. They're were several silver vanities available She was such a delight and helpful. It was so hot out and hours of standing and waiting but jenn made the experience exceptional!!! I spent a lot of money but the sale was definitely worth it!!! read more

Impressions Vanity - The vanity is beautiful and the chair too! - Home Decor Near Me - Chino, California

i ordered the slaystation vanity from impressions vanity and it came in a box of practically a million pieces of wood to put together, but the instructions were horrible. I also ordered the hollywood premier pro mirror in the wrong color. when I contacted customer service to change the color through phone (at least 10 times before my order was fulfilled) and emailed (at least 5 times) I received no response from either. Nobody answers their phone.. They simply let it ring. THEY REALLY HAVE ZERO CUSTOMER SERVICE. I will avoid this business from now on at all cost. I have seen nicer furniture at BED, BATH & BEYOND and even on AMAZON where they have better cust service. NEVER AGAIN WILL I SHOP FROM IMPRESSIONS VANITY!!! read more

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Was missing soemthing in my vanity & they helped right away. Thank you ! Customer service was fast to respond

Purchased the luxe SlayStation for my daughter. It was to ship FedEx ground... No call or notice that it was shipping and came home to find this read more

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Excellent customer service. Alicia was so incredibly helpful in resolving a few issues I had. She was responsive, knowledgeable, and very patient when I called due to some issue with my order over both email and the phone. She even went above and beyond trying to contact Route (the insurance company) so they could resolve my issue properly and quickly, read more

Came for the Saturday warehouse sale, and wow. The line started super early and went crazy long! We came from Sacramento and arrived at about 1:30AM and there were already about 10 people lined up. Anyways we were the lucky few that got the extra gift for being the first 20 customers. They gave us the option of a Hello Kitty compact or the Micky ring light. Overall, was a bit disappointed in the stock they had available. They had plenty of other styles of mirrors but not much of their makeup holders/caddies. They did have the entire Hello Kitty collection, however it was still pricey and not much of a markdown. Lucky there were a nice variety of the vanities and the matching mirrors for them as well. I waited for a bit a few times for staff to inform me of certain prices since none were listed yet & for them to find the proper stock since they didn't place them together with the display. They are very detailed in the pickup and loading of the furniture which was nice. They checked the receipt when exiting, when you bring your car, & after the items have been loaded to ensure you have received everything. The nice employees played great Tetris as well to fit everything into the car. read more

if I could give less than one star, I absolutely would. This is the most horrendous store and customer service I have dealt with in 53 years of life. The ignorance by the Customer service when you ask them questions is unmatched. You ask for a manager and he's never available. When there's a problem with your order once they know your phone number, they don't answer the phone. Do not I repeat, do not ever order from this company or you will be sorry read more

I ordered 2 Ariel mirrors as a gift for my daughter for Christmas. Unfortunately only the compack arrived. The hand held never made it. I called and emailed pictures showing that it came in a small little bag and costumer service agreed the hand held never made it. Saying "oh yes I see the bag is to little for it to be in there". They asked to take pictures and send it so their team could send me what I paid for. It has been 3 weeks my emails are not being returned and costumer service tells me over the phone it's being "worked on"! By who? Do I have to drive to pick it up myself??? Smh for me being a customer for YEARS this is unacceptable and I'm definitely going to start buying somewhere else! They need to hire new team members since no one knows how to do their job! How hard is it to ship 2 products with clear description? read more

Ordered on 11/22, received product in 12/5. Received the wrong base for the top. Messaged the company in 12/7 and I've had a run around until today 12/19 informing us we need to ship back the item in the original packaging. We are lucky we even kept the packaging because you would think that what gets sent is correct. And if we didn't keep the packaging would we be charged for shipping it back even if it isn't our fault??? Finally shipping the base back as we received the shipping label, was told "once we receive your product at our facility we will be able to further assist you." Do not order from this company. If there is any sort of mistake they will not help you at all. read more

DO NOT BUY FROM THIS COMPANY! This company hides their full return policies and covers themselves by putting their "inspection rule within 24-48 hours" in their FAQs! It is not listed in their return policies. I have asked them to exchange since I was within the 30 day mark but since I didn't report the damage in time they did not offer any assistance what so ever. They did not offer a replacement mirror which came broken. The item I received was never used and now I'm stuck with a $350 dollar item. Do not buy anything from these people or you will be disappointed! read more

Customer service is great you just need to give it a little time during big sales. Quality of items is Great. Alicia was a huge help super responsive and fast when I had an issue with my original order being incorrect even got me a credit. Love my vanity and will order more from this shop ! read more

I've been wanting one of these mirrors for soooo long, and I finally decided to bite the bullet and buy two for my studio! Eva at the front desk was a huge help in showing me around the showroom and helping me select the perfect sizes and options. I highly recommend stopping into their new location to see the impressive selection and experience the friendly service. Thanks, Impressions! read more

Impressions Vanity - Home Decor Near Me - Chino, California

I was having a drawer issue with my vanity and George C was very helpful in getting the issue resolved. Thank you for all your help!

I ordered 2 months ago and never got a follow up email on shipping so I reached out and was told there was a delay. Then got a follow up that my item is out of stock mind you it was still available on the website and so I requested a refund and to cancel the order and they ghosted me. Sent multiple emails and now have to dispute through my bank. I'm upset because I've been a customer and loved my vanity. It's just taking a risk with them. read more

If I could give Zero stars I would. I'm not one to get mad, complain or even write a bad review to anyone but today's experience at the Warehouse Sale was just horrible. Worst experience I ever had. I was completely aware that the line was going to be long and told myself (31 weeks pregnant) it's fine, just go through the process and get the 1 thing I wanted- Stagelight Pro and/or Posh Vanity Mirror. After an hour in line, I went to the ladies wearing pink and black (the one letting people in) and kindly asked if they have a special line for pregnant/disabled/senior citizen. It doesn't hurt to ask. Lady in pink was kind enough to explain and offer a chair and said No they don't have a special line. I said ok no worries I understand, and I went back to the line. 2 hours later, my feet is killing me, the sun was scorching in the afternoon, and I went back to ask the lady wearing black if they have the Stagelight Pro and/or Posh mirror because that's literally all I wanted and don't want to waste my time. She said "she's not sure about their inventory, and they should have it but the box might be defective". She looked at me as if she's annoyed and didn't want to interact or want my business. I said it again "I just want to make sure you have the Stagelight mirror or Posh because that's the only thing I'm here for. She gave me a silent treatment and didn't know what else to say when she could've checked with the clipboard ladies. I was literally about to faint at this point but I was hopeful and stayed another hour because we're close to the gate and the lady in black said "they might have it" and I believed her. As soon as I went in, I immediately asked the tall lady with a clipboard, BUT she said NO they don't have the Stagelight Pro or Posh. Only the mirrors that are out and Hollywood mirrors are available! I was fuming! By the 3rd hour, I wish the lady in black just called 1 of the clipboard lady or checked via walkie talkie if it's available. If you are pregnant, disabled or a senior citizen, this is not the place for you nor they try to be helpful!! I have wasted 4 hours of my day and have never felt so disrespected as a pregnant woman. Actually everybody was helpful except the lady letting people in. She knows I'm pregnant and would've atleast tried to ask someone if Stagelight Pro or Posh is in the inventory. Never again. Please do not waste your time if you are pregnant/disabled in this place because they don't care. I feel so frustrated and disrespected. read more

This company has the absolute worst customer service I have EVER experienced! I ordered 9 items, many of which are Christmas gifts, on 11/28 and saw that the date of delivery was promised to be between 7-10 business days which was fine with me because that would arrive in plenty of time before Christmas, or so I thought! The window of 10 business days had long passed without even a notification of my order being shipped. I tried contacting the company via email and phone several times with no response! The phone number doesn't even have any type of voicemail message or anything by the way, what kind of company is this?? Super unprofessional! One day I was finally able to reach someone on the phone and they promised that my order would be expedited since it was well past the 7-10 business days. I had to follow up 2 more times after that before I finally got a notification that my order was shipped. I finally receive my order on 12/27 (AFTER Christmas!) and come to find that although the email said all 9 of my items were delivered, I had only received 1/9 of my items! I contact someone on the phone again and they confirm that the warehouse only scanned the one item that was delivered and again they would "expedite" the process to get the rest of my 8 items delivered. It is now another week later 01/03 and I have still yet to receive any confirmation that the rest of my 8 items have shipped and I also cannot reach anyone on the phone. The whole time I was fighting this battle by the way, I kept receiving marketing emails from the company stating that "West Coast order by 12/19 to receive your order by Christmas!" Yeah right! Don't order from this company unless you have the time and energy to go back and fourth with customer service for weeks and also if you don't want to actually receive the expensive items you ordered! read more

I bought my mirror from the Orange location about 7 years ago and it still works perfectly. I love locally so going in to select my mirror was easy and I'm so happy I did. I was able to select the lights that worked best for me and see everything in person. I highly recommend the product and if you're close enough go in so you can get exactly what you want and instant gratification! read more

You guys forgot to give me piece went back that Monday and you guys didn't make a big deal thanks for the understanding and the trust you have in your customers. I will be coming back for SURE!!!!!! And by the way the box I got still had my name on it !!!! lol. Thank you guys are amazing !!!!!! But sale was a great outcome for them but for us it was a nightmare I was there from 11-6pm left with a bad migraine. It was exhausting. Next sale I believe you need more cashiers. But everything else was great. Your staff was very helpful and friendly. read more

This place is lucky I can't give them zero stars!!! Was there last week Friday and the girl at the counter was nice she took our order, my husband and I were there, my husband paid for it. The girl that helped gave us instructions about picking it up, she handed me the receipt and said all that was needed was the receipt to pick it up, never in the whole conversation did she say I had to be present since I gave her all my information for the order, and we specifically told her my husband was going to pick it up on Friday in a bigger car and she said it was fine. Well today my husband went it to pick it up and they denied the order because it is under my name are you freaken kidding me?!?!?! After my husband explained everything we were told they still denied him the order, so my husband decided to cancel the order! Save yourselves the bad experience and don't shop here it's ridiculous how they go upon the "order pick up" process! Give me a break! You need to train your staff to be on the same page shame on you for wasting people's time!! Ain't no one trying to steal a vanity with a receipt in hand especially after him calling me to tell me you won't release my order!!! read more

I absolutely love Alicia Diaz. She makes my whole shopping easy fun and worry free. My pieces are high quality and so beautiful. read more

Impressions Vanity - Home Decor Near Me - Chino, California

Don't waste your time or money!!!! There is NO CUSTOMER SERVICE!!! I ordered a bundle for my niece's Christmas gift and the mirror was not included in the delivery yet the description clearly stated which mirror. When I did speak to Christine customer relations she said a manager would call me. Nothing!!! So finally I ordered the mirror separately so she could use her vanity and we'd make the adjustment later. Nothing!!!! After repeated calls & emails! The mirror has arrived shattered TWICE!!! And you're expected to dispose of all the broken glass!!!! Now I have let insurance know that I will pick it up since its a problem. Only to have them email me they are shipping again!!! Called immediately but no response! They are NOT A REPUTABLE COMPANY!!! read more

Impressions Vanity really saved the day! We needed a vanity really quickly for a TV show. Alicia was on the case! She made sure our shipping was expedited and arrived before expected. The vanity arrived in perfect condition and was packaged exccellently. Thanks Alicia and Team! read more

I talked to a customer service agent Alicia about a problem I had and safe to say this was the best interaction I've ever had with customer service ever! She was so nice, solved the problem SUPER fast. I'm super satisfied read more

5 stars to Impressions Vanity for their customer service! Laura and Eva helped me last week look for some gifts which all the recipients loved! Both the workers were truly helpful and from my personal experience in retail, they are amazing workers who try to figure out what the guest truly wants to better assist them. Thank you very much Laura and Eva! read more

Very disappointed that I've ordered light bulbs for my vanity mirror more then once & each time the bulbs didn't work, I was told to record a video of my switching out my bulbs to show proof they don't work. I didn't waste my time doin it because why should I have to when I had spent much more money on my mirrors and other accessories, now I ordered more bulbs and same thing has happened again non working bulbs! read more