I expected to sit there for hours based on previous experience with other urgent care centers. I…read morewas pleasantly surprised to get in and out in 31 minutes. Staff was direct, to the point and friendly enough. Hopefully won't need to go back bit I definitely would if necessary

Based on other reviews I was kinda expecting the worse, however it was the totally opposite!! Check…read morein was smooth (completed on my phone) and was taken back within 5 mins of completing it. All stuff were very friendly and the doctor was informative and took the time to understand my whole medical issues and then focused on what brought me in. I was fully taken care of within 30 mins and off to the pharmacy I went. Would highly recommended and definitely will come back if ever needed. You can schedule appointments online but they also accept walk-ins

I can see why the reviews are bad. I'm always optimistic and always give places chances but…read moreabsolutely not! Walking in, the receptionist Geraldine was very condescending. Very rude disrespectful. I walked in and said we are here for my son's appt that we did online. She immediately asked in a very disrespectful way "who" while giving me this annoyed look and I proceeded to hand her the papers and she didnt say anything. She acted like she was busy when there was no one else but us. It was empty. We still had to wait a long time to get seen. However, Fabian the MA was very caring and respectful. The PA was amazingly nice the only reason I'm giving them a 3 star of because of the MA and PA.

This review is pretty much for all healthcare facilities…read more It never fails. I hesitate to actually go to the doctor here in the U.S. because it's usually a waste of money and time. Let me add that you also miss school and work for nothing. I wasn't incorrect again. You go in sick or injured and you get no tests or X-rays done, are sent home with no medication, but you've paid your expensive copay and your insurance is billed ridiculously. "It will go away on its own", and in the meantime you can't function or are in much pain. ‍  In Mexico, you go to the doctor, get X-rays, MRIs and full lab or blood work done, and within a few hours have all of the results. You are also given an ACTUAL treatment for weeks to months that RESOLVE your issue.  You also receive instant relief!   How do you explain that, when we, in the U.S., have the latest technology and resources. I know....its all politics and about the money here and not the patient.   It may not be a bad idea to opt out of my private insurances, save the premiums and just travel to Mexico when need be. It would definitely be cheaper!! Please take my review as something to improve on and not as a rant. Thank you.

There won't be any improvement at this hospital as every single time I've there is always the worst…read moreservice ever in fact I have said I'm never going back but I forgot or perhaps wanted to give another chance, but was not worth as they really do not care. My husband end-up taking me to Banner and less of two hours I was done knowing what I have.

ER care was top notch. Amazing staff, massive shoutout to my main Nurse Kristi P. She took care of…read moreme and went out of her way to make sure that I was comfortable. Plus she made sure my pain was under control.

I'm not a fan of doctors, or doctor's offices. This concept and this staff may have changed my…read moreattitude for good. Wonderful experience! Pleasant, caring, professional staff. Highly recommend.

I've been going here for a few years and the front desk staff is just so bad. I went in for an…read moreappointment and forgot to get a refill so I called and they are making go back in even though they just saw me and had all my labs drawn. At the VERY least ask my dr if it could be done. All about the money here and so I guess it's time to find a new place. I can't spend all my time here, every visit is at least two hours and that's with an appointment.

worst service to the practitioner denied my special needs under age son service because he did not…read moreconsent. her face looked disgusted was not empathetic at all. She denied service and no accommodations was made. Left and went to an actual hospital.

Overall, quick and painless. Was able to check-in and be seen right away…read more The pediatrician and staff were all friendly and professional. If we need to get our son in during the weekends, this is definitely a go-to.

My experience with this office has been nothing but unprofessional and disorganized. My boyfriend…read morecalled to schedule an initial appointment and was never told he needed to fast for the labs they planned to run. When we arrived, they charged us for an office visit just to take his vitals....nothing else could be done because he wasn't fasting. We had to reschedule and pay for a second visit, something that could have been completely avoided if the receptionist had given basic instructions during scheduling. When his bloodwork results came in, nobody contacted us. We had to call the office ourselves only to be told his vitamin D was low and that a prescription would be sent to his pharmacy. Weeks went by and the pharmacy had no record of anything being called in--in fact, he didn't even have an account there because the office never sent the prescription in the first place. When I reached out to the doctor, she told us to "just buy it over the counter because most insurances don't cover it." Insurance was never the issue!!! We simply wanted the prescription that THEY told us they were sending. When I asked what dosage is needed to take and what exactly to buy OTC, I received no response at all. This office lacks communication, organization, and basic patient care. Save yourself the frustration and go somewhere that actually values your time, money, and health.

This was my first time visiting this office for my annual checkup, and I have to say the doctor was…read moreabsolutely amazing--kind, thorough, and made me feel very comfortable. I'll definitely be coming back because of the doctor's care. That said, my experience with the medical assistant was very disappointing. They removed my EKG stickers abruptly without giving me any warning, which was quite painful. At one point, the exam room door was left open while I was undressed, which made me feel very exposed in front of other staff. During the blood draw, my arm was rested on the footrest of the exam bed, which did not feel sanitary at all. I think this office could benefit from better training for their medical assistants on professionalism, patient comfort, and privacy. I'll return because I really trust the doctor, but I'll definitely be requesting a different medical assistant next time.

The office staff is less than competent and apparently the office manager isn't really concerned…read moreabout that. I was seen by a PA who I felt did a good job, but there were problems with paperwork and follow-up with me and with SimonMed. The end result was I had broken bones in my hand for a week that didn't get proper treatment because the office staff didn't follow up. One interaction I had with a staffer was so sub-par that I asked for the name of a supervisor to contact. My thought was no just about my complaints, but rather that if someone with a serious condition got the same level of (sub par) treatment as I did, there might be serious consequences. They need to up their level of service. The email I sent the manager has gone unanswered. That speaks volumes.

I scheduled an appointment online for an ankle injury and when I got to the facility (Saturday,…read more12/20 at 1:10pm for a 1:24 appointment time - in case someone cares about how their staff treats people) the rude man at the front desk abruptly asked me if I was going to be needing X-rays. I said, 'likely so'. He quickly responded, 'we don't have a tech here on weekends, so...' I asked him why the website or scheduling system didn't mention that and he shrugged his shoulders and responded, 'I'll cancel your appointment.' I will NEVER come back to this location! SO RUDE!

This Urgent Care was a life saver for us today. Our 6 month old grandson became increasingly sicker…read moretoday as the day went on. When we saw him repeatedly pulling on his ears today, we knew we needed to bring him for urgent care. My daughter especially liked that she was able to make an appointment on line. She was pleased to be able to schedule the appointment for 2 hours later. This urgent care looked very clean and staff were professional. Medical Assistant Danielle was amazing and efficient. Our real hero, though, was NP Alisha. She was OUTSTANDING and quickly diagnosed Carter with a severe double ear infection. Alisha was everything a NP is supposed to be. She was knowledgeable, emphathetic and approachable. I HIGHLY recommend this clinic!

this place stinks! The front desk staff don't wear badges, there are no peak flows completed, no…read moreone cleans the place. The front desk staff have badges that have all kinds of clinics. What are they doing? Collecting PII. They even took a photo copy of my DL and then "pretended to look me up in the system" I'm sorry...we can't find you. I was like...WTF...I have been here several times A-HOLE. Nice try though. Then I got a bill from simon med when my insurance covers everything. and the NP refused to send in a nebulizer to the pharmacy through my insurance. RED FLAG RED FLAG. RED FLAG people/ Who in the world is the medical director. Emma Stephans needs to be in charge of all of these urgent cares because she actually does a good job and knows patients are not protocols and has TONS of ER experience.

Great service took me in right away. They gave me a shot I didn't even feel anything…read more They were very friendly since I went with a lot of pain The doctor explained to me the procedure and my options. I dropped a bag of bricks on my toes The nail was black around the edges. The toenail looked awful The pain has gone away and is healing. Thank you to everyone there at Urgent Care.

Spent 90$ for this Dr. to scare me into a fatass bill at the E.R. And a whole day wasted…read more E.R. Doctor literally said urgent care didn't want to do their job cause based off my intake/symptoms I didn't need a CT scan. Could've gotten the EKG and the Chest X Ray at urgent care but I guess I'll pay a fat bill for someone to sit around all day instead of listening to patients Thank you SO MUCH for sending me to the ER where I'll be paying 1,500$ that I don't have! You're all SO KIND!

Nice clean facility with nice staff and providers. Clean environment and comfy waiting arearead more

If you care about your health or your family's health, do not go to Banner. I have been trying to…read moreget my refill for a chronic health condition for over a week. I have been on the medicine for 12 years. Dr Willis was too busy to be bothered with my refill about a year ago, and I got extremely ill. She made me go 5 days without it last time. I am out again, and I have no idea how many days it will take this time. I am switching out of Banner even if my insurance won't cover the new Dr. It's that bad. I have made 8 requests for the refill so far only to be ignored.