I can see why the reviews are bad. I'm always optimistic and always give places chances but…read moreabsolutely not! Walking in, the receptionist Geraldine was very condescending. Very rude disrespectful. I walked in and said we are here for my son's appt that we did online. She immediately asked in a very disrespectful way "who" while giving me this annoyed look and I proceeded to hand her the papers and she didnt say anything. She acted like she was busy when there was no one else but us. It was empty. We still had to wait a long time to get seen. However, Fabian the MA was very caring and respectful. The PA was amazingly nice the only reason I'm giving them a 3 star of because of the MA and PA.

This review is pretty much for all healthcare facilities…read more It never fails. I hesitate to actually go to the doctor here in the U.S. because it's usually a waste of money and time. Let me add that you also miss school and work for nothing. I wasn't incorrect again. You go in sick or injured and you get no tests or X-rays done, are sent home with no medication, but you've paid your expensive copay and your insurance is billed ridiculously. "It will go away on its own", and in the meantime you can't function or are in much pain. ‍  In Mexico, you go to the doctor, get X-rays, MRIs and full lab or blood work done, and within a few hours have all of the results. You are also given an ACTUAL treatment for weeks to months that RESOLVE your issue.  You also receive instant relief!   How do you explain that, when we, in the U.S., have the latest technology and resources. I know....its all politics and about the money here and not the patient.   It may not be a bad idea to opt out of my private insurances, save the premiums and just travel to Mexico when need be. It would definitely be cheaper!! Please take my review as something to improve on and not as a rant. Thank you.

There won't be any improvement at this hospital as every single time I've there is always the worst…read moreservice ever in fact I have said I'm never going back but I forgot or perhaps wanted to give another chance, but was not worth as they really do not care. My husband end-up taking me to Banner and less of two hours I was done knowing what I have.

This is me at Banner Emergency room off the 101 and Thomas, I walked into the abrazo buckeye…read moreemergency room with blood dripping down my face and telling both the person doing my vitals and the front desk worker that I had gotten hit in the face and the back of the head in a car accident, I made them aware I had lost consciousness in the past hour and thrown up. Desk worker absolutely clueless and rude, the male nurse doing my vitals could not give less of a shit as I'm wiping the blood from my face and obviously disoriented and in shock. This "hospital" is full of overgrown mean girls from high school and unqualified "nurses". Make the extra 20 minutes to the Banner Estrella Emergency room, it will save your life. The 20 minutes you'll spend driving there will take off the 40 you'll spend in the waiting room bleeding out.

I came to My Dr Now last month because I had a horrible headache, blood pressure felt high and I…read morefelt light headed. I didn't want to drive because I wasn't sure I could. My husband brought me in. The office staff was nice when we arrived . Filled out paperwork, and gave my insurance card. I was informed my insurance didn't start until July 1, this was June 28. They advised me to come back if I didn't want to pay cash prices! I knew my insurance was valid now, but they insisted I couldn't be seen without payment! I was having a horrible headache and felt lightheaded and they said I could come back! I forked over the 99.99 to be seen. They said I would be reimbursed when the insurance paid them. Fortunately, all was normal in the exam. The Dr was nice. Monday I called to find out and sure enough my insurance never had a time I wasn't covered . I called my Dr now, which is a nightmare because you stay on hold for over 20 minutes and finally got through. The option for a call back or message was there, but wanted to wait. I was informed to give it 2 weeks and call back. I went on vacation and upon return noticed the insurance paid out my claim, but I have yet to receive my credit. I called again yesterday to the on hold cycle. I opted after 10 minute wait to receive a call back option. Then I also called back to hold my place in line option. I called in the morning, never heard back from anyone. Very frustrating customer service experience. Just want my money refunded. Will try a call again today and hope to get through.

I saw Dr. Scott Jonason yesterday at this location. He is very rude and refused to prescribe…read moremedication that I have been taking for over 8 years. He stated that I am too old to be taking this medication and he only gave me a partial dose suggesting I needed a psychiatrist. I have seen several doctors and a couple of psychiatrists in the past years ago, which I informed him about. I stated that I had a full physical 8 months ago including several specialists for tests such as a cardiologist and gastroenterologist. I stated all knew of the meds I had been taking and none found a problem with them. He said he would prescribe a bridge of which will help me get by until I see a psychiatrist. He refused the daily dose amount I needed. I advised I have no reason to see a psychiatrist and will see a real doctor as I have in the past 8 years. He is not very kind and I feel knew nothing of my diagnosis or the fact I don't need a psychiatrist to fill the prescription. He said this was all he could do for me and I was dismissed. Don't waste your time or money on him! Terrible bedside manner.

worst service to the practitioner denied my special needs under age son service because he did not…read moreconsent. her face looked disgusted was not empathetic at all. She denied service and no accommodations was made. Left and went to an actual hospital.

I went in with pain and the dr was so kind to me. I was in so much pain and she was courteous and…read moregentle and had patience. she did her testing, double checked for more things that could be possible when my results were negative. And sent me home with the antibiotics I needed. I had only a couple minutes wait time to hey I'm and definitely will use them again.

My experience with this office has been nothing but unprofessional and disorganized. My boyfriend…read morecalled to schedule an initial appointment and was never told he needed to fast for the labs they planned to run. When we arrived, they charged us for an office visit just to take his vitals....nothing else could be done because he wasn't fasting. We had to reschedule and pay for a second visit, something that could have been completely avoided if the receptionist had given basic instructions during scheduling. When his bloodwork results came in, nobody contacted us. We had to call the office ourselves only to be told his vitamin D was low and that a prescription would be sent to his pharmacy. Weeks went by and the pharmacy had no record of anything being called in--in fact, he didn't even have an account there because the office never sent the prescription in the first place. When I reached out to the doctor, she told us to "just buy it over the counter because most insurances don't cover it." Insurance was never the issue!!! We simply wanted the prescription that THEY told us they were sending. When I asked what dosage is needed to take and what exactly to buy OTC, I received no response at all. This office lacks communication, organization, and basic patient care. Save yourself the frustration and go somewhere that actually values your time, money, and health.

This was my first time visiting this office for my annual checkup, and I have to say the doctor was…read moreabsolutely amazing--kind, thorough, and made me feel very comfortable. I'll definitely be coming back because of the doctor's care. That said, my experience with the medical assistant was very disappointing. They removed my EKG stickers abruptly without giving me any warning, which was quite painful. At one point, the exam room door was left open while I was undressed, which made me feel very exposed in front of other staff. During the blood draw, my arm was rested on the footrest of the exam bed, which did not feel sanitary at all. I think this office could benefit from better training for their medical assistants on professionalism, patient comfort, and privacy. I'll return because I really trust the doctor, but I'll definitely be requesting a different medical assistant next time.

The office staff is less than competent and apparently the office manager isn't really concerned…read moreabout that. I was seen by a PA who I felt did a good job, but there were problems with paperwork and follow-up with me and with SimonMed. The end result was I had broken bones in my hand for a week that didn't get proper treatment because the office staff didn't follow up. One interaction I had with a staffer was so sub-par that I asked for the name of a supervisor to contact. My thought was no just about my complaints, but rather that if someone with a serious condition got the same level of (sub par) treatment as I did, there might be serious consequences. They need to up their level of service. The email I sent the manager has gone unanswered. That speaks volumes.

I scheduled an appointment online for an ankle injury and when I got to the facility (Saturday,…read more12/20 at 1:10pm for a 1:24 appointment time - in case someone cares about how their staff treats people) the rude man at the front desk abruptly asked me if I was going to be needing X-rays. I said, 'likely so'. He quickly responded, 'we don't have a tech here on weekends, so...' I asked him why the website or scheduling system didn't mention that and he shrugged his shoulders and responded, 'I'll cancel your appointment.' I will NEVER come back to this location! SO RUDE!

Hands down best urgent care service in Goodyear! Staff is always friendly and the doctor on call…read moreeach time has been patient with me and takes the time to listen. This is the only urgent care I will use in Goodyear!

this place stinks! The front desk staff don't wear badges, there are no peak flows completed, no…read moreone cleans the place. The front desk staff have badges that have all kinds of clinics. What are they doing? Collecting PII. They even took a photo copy of my DL and then "pretended to look me up in the system" I'm sorry...we can't find you. I was like...WTF...I have been here several times A-HOLE. Nice try though. Then I got a bill from simon med when my insurance covers everything. and the NP refused to send in a nebulizer to the pharmacy through my insurance. RED FLAG RED FLAG. RED FLAG people/ Who in the world is the medical director. Emma Stephans needs to be in charge of all of these urgent cares because she actually does a good job and knows patients are not protocols and has TONS of ER experience.

Great service took me in right away. They gave me a shot I didn't even feel anything…read more They were very friendly since I went with a lot of pain The doctor explained to me the procedure and my options. I dropped a bag of bricks on my toes The nail was black around the edges. The toenail looked awful The pain has gone away and is healing. Thank you to everyone there at Urgent Care.

Spent 90$ for this Dr. to scare me into a fatass bill at the E.R. And a whole day wasted…read more E.R. Doctor literally said urgent care didn't want to do their job cause based off my intake/symptoms I didn't need a CT scan. Could've gotten the EKG and the Chest X Ray at urgent care but I guess I'll pay a fat bill for someone to sit around all day instead of listening to patients Thank you SO MUCH for sending me to the ER where I'll be paying 1,500$ that I don't have! You're all SO KIND!