Overall, definitely a decent place to live. At first glance, this complex is AWESOME. Newer building, new appliances, epic gym, pet spa, etc. And I do love all these things - especially the gym. But when you take a closer look, I feel like some of the appliances and features of the building fall short. Pros: -Gym: Loved the gym so much. Everything is pretty clean and neighbors are mostly respectful. A TV is in the gym to play sports games or music. Pelotons are amazing, but note you have to pay for your own subscription. -Community room/outdoor amenities: So much fun! You can reserve the community room to throw mini little get togethers. Ping pong tables, big scrabble board, shuffle board. It's a great place to lay out yummy snacks and entertain your friends! -Maintenance: The maintenance team is just awesome. Very kind, respectful, and super quick to respond to requests. -Friendly & pet friendly community: Overall, the people living here were incredibly friendly. And meeting everyone's pets was so much fun! So many furry friends at this complex. Cons: -Noise Volumes: I recognize every apartment is different - but have to share that we may have had one of the WORST apartment locations. Located in a corner unit, we had Ranch 99 on one side, and a construction site on the other side (we didn't know it was going to be a construction site until after we moved in). The noises were absolutely unbearable. Multiple massive trucks start loading inventory into Ranch 99 starting at as early as 3am. The beeping for hours before sunrise pierced my brain. My fiancée and I resorted to Olympic-style earplugs...but even that didn't help. We had a full year living here with the worst sleep of our lives. The construction was incredibly loud as well, and the workers have no qualms about blasting music and yelling all day. It was impossible to take work meetings on Zoom without it sounding like a war zone. On top of all this...we had very noisy neighbors above us...but that didn't even scratch the surface compared to the trucks and construction. All goes to say...this is not a quiet community. -Smells: Because Ranch 99 is right next door, the entire area smells of fish every few hours. Wasn't smart for us to open any windows while living here...instead of fresh air, you'd just get hot air that smells like fish. -Weak appliances: Although this building seems very modern, you start to realize the appliances in the apartment are pretty cheap. The bathtub tiles are bendy plastic, nails are popping out of the air vents...and the pipes underneath the kitchen sink kept detaching and creating leaks. I even noticed some floorboards and blinds were built crooked. -Mail: The mail room can get out of control during busy times. Residents are lazy and don't collect their packages, so the package lockers are always full. As a result, your packages are left outside, and often times they were ripped open and things were stolen. The office tried their best to handle the situation - sending out emails, putting a huge sign near the mail room to collect your packages in a timely manner, etc. But it still continued to be a problem. -Garage: Garage door is pretty finicky. When we first moved in, management tried having the garage closed only at night time, but that resulted multiple thefts. Our locked bike was stolen from the bike rack. Management then thankfully changed it so that the garage was always closed. But the garage door broke at one point later in our stay...and was left fully open 24/7 for about a month. At other times when the door was closed, the garage sticker would not open the door when you try to get in. Overall just not a very reliable garage door. Also...must add that we told the office management about our stolen bike...they went out of their way to tell us they'd scour camera footage to see if they could find anything...but never followed up or got back to us. Pretty sure they never did it. Even if they couldn't do anything about the case, wish they would have at least followed up to tell us they couldn't find or share anything with us, just as common courtesy. Pretty disappointed about that. Like I said, overall this place is decent. There are just some things that disappointed us during our stay here. I recognize nearly half of my "cons" have to do with things that are out of the building's control (noises and smells), but still wanted to mention them in my review because it's important to consider when renting here. It may be worth it to consider the north wing of the building (vs. south near Ranch 99). The office staff was usually kind and friendly. read more

IMT 6500 - An example of packages that were ripped open and stolen - Apartments Near Me - Van Nuys, California

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Everything was great! Keith at IMT 6500 was always ready to help and he managed to get our apartment in no time at all! I would definitely recommend IMT6500 to anyone. Having a great time at our new home, thank you IMT 6500 and for the kind and helpful service of Keith. read more

We came for a tour to check out a one bedroom apt that we saw online. Keith greeted us and showed us around. He was really informative while showing us the different amenities and really kind. We didn't end up moving here but this apt complex was pretty darn nice. 5 stars for the tour! read more

Keith was so helpful and kind. He always responded to any questions/concerns in a timely manner.

I recently moved in July 2021. Since then I've had a roach infestation problem in my unit. Pest control came twice to spray and I'm still having the issue. I have video footage and pictures of the roaches. I went to corporate and no one wants to address the issue. On top of that, the garage is always having malfunction issues as well as the elevator. My bike attempted to get stolen from the garage. At first I liked the apartments minus them not having a pool. But now I'm not a happy camper at all. People in the office pretend to be nice but in the long run it's all fake. read more

IMT 6500 - Roach in my bathtub from this morning! - Apartments Near Me - Van Nuys, California

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Keith and Isaias in this building are 10/10. They're always ready to assist with a smile, no matter the request. Whether it's helping with paperwork, answering questions, or solving issues quickly, they make the entire process smooth and stress-free. Their positive attitude and willingness to go above and beyond really set them apart. It's so reassuring to know that whenever I need something, they're happy to help! read more

Honestly, I don't even want to share how great the team is here because I love them so much. But alas, the biggest compliment you can give is a referral!! Andrew Morcos is AMAZING. He is so friendly, professinoal, and has been so helpful to me as a resident. Sometimes, I come downstairs just to say hi to him. He has fixed everything I need and provided great advice for me to better understand my home!! Don't hesitate today: join this amazing community, even if its simply to have Andrew helping manage!! :) read more

For those potential residents who are planning to move in here, a friendly reminder that DO NOT make this choice since some of those people are never mindful to their neighbors. Even the leasing office reached out to them several times regarding to the quiet hour policy but they never follow. If you choose to move in, then be ready to be scared by those unexpected noises and CANNOT sleep well or be woke up in the early mornings. read more

We've been living in this building for a month and really like living here. After looking at many apartments in this area and in the Woodland Hills area, this apartment felt like the best value. A few things that stand out to me about IMT 6500 are the brand new units, ample storage space, laundry in the units, beautiful aesthetics (inside units and in common areas), very clean common areas, and location--many stores nearby and a few minutes from the 405 freeway. The staff here are very friendly too--we've mostly interacted with Brenda, Andrew, and Natalie on the leasing team. They are very professional, attentive, and responsive. In addition, the security person is very friendly and attentive to who comes in and out--we feel very safe living here :) Two things to be aware of: 1) the application process took a long time and they required many documents from us and 2) if you are on the lower levels and live in a unit facing the courtyard, the natural lighting is not the best. read more

We love this building! Keith and the entire team are amazing and genuinely care about the residents. Keith is always professional and very very helpful and his follow through is excellent. read more

Great building! Specifically Erik in maintenance is fantastic. Always super fast response for issues and he always does excellent fast work. The entire staff here is super nice, including Brenda who was great to work with when getting our initial lease. The building is also super pet friendly!! read more

I have been living here for 10 months, so I felt now was the appropriate time to provide a review. As a first time renter, especially out of state - it was especially daunting to try and find housing. But our leasing agent Keith and team was with us every step of the way. Throughout the whole process, from asking a million questions, to seeing the unit, on how to apply - he never lost patience with us and was always quick to provide what we needed. Even as we decided to add a new pet to our family, they were so helpful on making sure that we were compliant, and always quick to give her a little treat. The Amenities I Love: - In Unit Washer & Dryer: This was a non-negotiable for us and the appliance was brand new and in working condition - Mailroom: We have package lockers that most shippers adhere to, I feel safe knowing that I can leave my package for a couple of hours without fear of it being stolen - State of the Art Gym: It has a variety of machines and - Walkways and public rooms: are kept clear and clean and smell fresh - Parking Garage: although we're sad it's only one parking spot, it is close to the elevator and I feel safe knowing that my car is secure - High Speed Fiber Optic Internet: Me and fiance are avid video gamers and knowing that this option existed was a big plus for us as some places in LA don't offer this type of internet yet. - Location: it's proximity to an asian grocery store (literally walking distance) is unmatched. You don't have to fuss about parking to grocery shop but it also conveniently located near the 405 and 5-10 minutes away from popular malls, a costco, trader joe's etc. - Required Keys for the Elevator: in order to get to a floor, you need a key FOB. It provides an extra layer of safety for me and makes me feel a little more at ease to live here. Overall, my experience at IMT6500 has been a positive one and have decided to renew my lease for the upcoming year. read more

This complex is amazing! Great location, great price point, absolutely beautiful grounds. Top to bottom, this place is stunning and has all of the amenities you could ever want. The best part though is the staff. Everybody is incredible and goes out of their way to help you no matter what you need. Andrew is your guy! He is always so friendly and willing to go the extra mile for everyone. Seriously couldn't ask for a better person to represent the place you live. He's just a rockstar! Highly recommend living at IMT 6500!! read more

I am a resident at IMT 6500 and I could not be happier with the excellent care and service from both the office and service staff. The other day the office helped me locate a missing package due to a delivery error and the service staff is always very quick to respond to any issues. Thank you all for all the work to make living here so enjoyable read more

Amazing staff, very friendly and helpful. A lot of rules and security regulations, but it adds to safety.Andrew was especially very helpful, he was very informative and patient with all of my questions. read more

We had a wonderful experience with Andrew as our leasing specialist. He was attentive, kind and intelligent in his choices for our future home. We appreciate him and the team at IMT 6500 for all they did for us during the renting process. Not to mention, the IMT 6500 complex, apartments and amenities are the best I have seen in all of Los Angeles. Thank you Andrew and IMT 6500 Team! read more

I had such a positive experience with Andrew as my leasing specialist. He was super helpful throughout the entire process. He was informative, kind, and patient. I recommend reaching out to him if you are interested in leasing here. One of the nicest buildings I've seen! Super clean, gorgeous, modern, and prices are reasonable. read more

Been living here for around 6 months and my experience so far has been amazing. Property managers, Andrew and Keith, helped us with the application/moving process and theyre very reliable and responsive which made our moving smooth and efficient. Maintenance are very quick and helpful. All staffs are friendly and nice, which I definitely appreciate. All the public areas such as the gym, mail room, dog spa, etc are kept clean and maintained for everyone to use. They even have a work room which is very ideal for students and even those who work from home. Theyre very dog friendly, they have a pet spa and a dog park plus they even give out dog treats by their office! Overall, really love living here and it's definitely a home to me! read more

Nicest newest building you'll see anywhere in the Valley. Natalie with the leasing team was very sweet and kind and patiently guided me through their updated leasing process. While it took long, they were very thorough and updated me throughout the process. This is a building you'll want to live in. Nicest amenities out there! Outdoor BBQ and ping pong table's with the outdoor furniture give it a nice touch. Very excited to be living here!! read more

Three false fire alarms in three months. Don't expect a heads-up from management--the alarms have been going on and off all day today, and the only email we received was to address a prior false alarm (from a day ago). No mention whatsoever of the continuous jarring blaring sounds of today. If you work from home and expect fire-alarm-free days, I would not recommended. If you have pets, I would also not recommend. The fire alarms are not pet (or human) friendly. read more

I've been living at IMT 6500 since June 2021 and have had an amazing apartment experience so far. Having lived in larger apartment buildings/complexes for years, the IMT 6500 team has been without a doubt the best I've interacted with. I've dealt mostly with Andrew and Brittany who have always gone above and beyond to make sure everything I've needed is taken care of as quickly as possible. Maintenance has been fantastic and quicker to respond than any other building I've ever lived in, and since the entire building is less than 2 years old everything is in amazing shape and quality. Overall incredibly happy living here. read more

I've tried to stay positive because there are many people who are working very hard in maintenance team doing their best to maintain the quality of this apartment. This apartment could've been amazing but as always, the biggest issue here are the tenants, as I've personally encountered two residents above us and who threw a loud party once, and another who are creating unbearable amount of noise consistently without a stop for 24/7. I've tried everything including talking to them directly to reason with them, but ended up getting yelled in my face by crazy tenant. I can't even count how many times I called to the management and email the actual patrol office but feeling of being neglect and not even trying to resolve an issue feels extremely frustrating. The noise is affecting the work and general well being because nothing is being done. Fortunately we are leaving this shithole behind soon but I would feel extremely bad for anyone who are taking our place. read more

This is by far the worst experience we have ever had. We live on the 4th floor and a few months into our lease, someone moved in above us. At first we didn't mind because we understood that the individual was moving and noise is common, however, this had been an ongoing issue. This person stomps, drops loud things like a basketball and weights on the floor, runs across our ceiling anywhere from 11pm to 3-4am. We complained to management, we complained to corporate, we called on site security, and we even called the cops. We recorded the events and personally asked security to come into our home and listen to these disturbances since they did not believe us. Management had done absolutely nothing to help us with this issue. Corporate basically told us you're welcome to move out, basically not giving a crap about us or our well-being. We pay quite a lot for rent and we haven't been in our apartment and have been staying with my parents for weeks because of a careless, entitled, stupid human being. Not once did they reach out to see what else can be done to help us with the situation or check in to see if the noise has even stopped. I absolutely do not recommend this building as your next home. They do not give a crap about their tenants or what they have to say. They'll be nice in the beginning and take your money, but after that they couldn't care less about your comfort or peace. By law and a lease agreement we are entitled to peace in our home, but this hasn't been the case for months thanks to a careless neighbor and poor management. We will be moving out as management advised us to do, instead of helping us, they're giving us the boot. If you wanna have sleepless nights, a dirty park for your dogs, management who doesn't give a crap, and a unwelcoming environment, this is the place to be. Do not waste your money or time and be fooled by their fake kindness. This is a terrible place to live in. read more

I look forward to living here! The tour was conducted thoroughly and professionally. From the moment I walked through the doors of the building, I was impressed by the organization and courtesy of the IMT team. The building is well kept, full of luxe amenities, and the apartment is spacious and within my price range. I really liked having a gas range offered as well as a full size washer and dryer in-unit. The pet park and grooming station were great selling points, especially with how busy of a road Sepulveda is. Shout out to Brenda for the great tour as well as prompt and detailed email replies! read more

So many issues with this apartment complex, garage gate is always broken every other few weeks. The only two elevators are extremely slow and also break all the time and smell like urine all the time. The tenants that recently been moving in since summer of 21' have always been leaving trash all over the complex. They abuse the dog park by leaving dog poop all over the place and not picking up after the dogs. This has been an on going issue for over 6 months. Management only sends out emails which do absolutely nothing at all. If management was truly doing something this issue of dog poop and pee left behind all over the complex and dog park would not be happening. When you move into an actual unit it's lovely at first but then you start noticing the true details. My apartment had so many paint cracks in every room of my unit. There is no guest parking so that causes tenants to have their friends park in any spot that's open and it's assigned parking lot too. Then this complex has so many hidden fees it's crazy, the new year is approaching and they are already raising everyone's rent prices immediately unless you commit to a 15 month lease. Now your monthly rent will always change and will never be the exact price you were first told when moving in and signing your papers. Sad that management is here 7 days a week yet there's all these issues that reoccur everyday every week. read more

Do not fall for their "IMT family" nonsense that they promote. I've been living here for several months and have hated almost every minute. IMT does not care about its residents at all - it cares about your money. I've been living below rude tenants who stomp and pound on the floor and walls all the through the day and night. It is so heavy, I've had pictures legitimately fall off my walls. I'm been averaging about 5hrs of sleep per night due to their nonsense. We all sign a contract with a noise clause but IMT does not care to do anything about this. I had some family visit for a night and they got TWO hours of sleep. If I had a dollar for every time someone at IMT said "they will look into it", I could have have a month's rent paid for. They just collect the checks and hope it will go away. The "courtesy patrol" that they have on site is not much help. They've flat out lied to the office before regarding a situation that honestly sounded violent and there have been multiple occasions where I've seen them sleep on the job. So much for the perk of building safety. After an entire MONTH of being told someone from the corporate office would be reaching out to me, I finally spoke with a shockingly condescending and patronizing woman who tried to gaslight me. They basically will only do something if I purchase some commercial grade sound equipment to record all these experiences that can capture the noise to some arbitrarily-chosen level of acceptance. The solutions they offered were for me to move to another unit which was not only much smaller, faced a courtyard with zero privacy AND more expensive but - after their fees - would have cost me almost $2000 or I have to pay double rent to end my lease early. "If we made an exception for people who complain about sound, we'd have to make it for everybody" - We all sign a contract saying we will not make excessive noise but apparently I've been inquiring about the one contractual obligation that IMT does not want to follow. I'm floored that something like this is even legal. How is this an exception when it's in a legally binding document? The nonsense above me gets to continue but I'm the one being forced to pay more? You'll also have a monthly fee for the delivery lockers that the vast majority of delivery people don't even use anyways. They will just dump your packages in the mailroom and then the office will send out emails telling us we shouldn't have things delivered outside the lockers - as if we asked them to? Lastly, there are plenty of tenants who still smoke weed despite the building not allowing it which will seep into your apartment at all hours and the lower garage wreaks of it often, tenants who let their dogs pee and poop in the elevators/hallways/garage, and weekly emails about random cars that will park in your reserved parking spots. The gate to enter the garage breaks or malfunctions somewhat frequently as well so be prepared. As I miserably sit in my apartment writing this, the neighbors above still sound like they are hammering the floor and the smell of weed has engulfed my apartment so I have to open my windows again in 90+ degree weather. Save yourself the stress, the sleepless nights, and the lack of empathy and choose another building. After letting them know I had to stay with a friend for a week just to be able to catch up on sleep, it took the office 9 days to reach out and reiterate that my only option is to give IMT more money. read more

I had such a positive leasing experience with Andrew. I've been living here since last January and have really enjoyed it. The leasing staff and maintenance team are fantastic. The building is really nice and has lovely amenities. read more

All amenities are new and kept clean by all who live here. Office staff and maintenance is always helpful at any hour. Ask for Andrew in the leasing office as he is here to help. read more

Honestly the best staff ever! Thank you guys for always being responsive, helpful and accessible. Andrew and Brenda and all other staff are amazing per usual! Does not matter the time or day the friendly staff around the building is always ready and happy to greet their tenants. The building is always clean, they have security patrolling during late hours, super animal friendly, gym is always clean, the parcel room is large for everyone's package, safe and locked with fob accessibility, neighbors are friendly, and there is a common area for studying and computers available. Also, move in process was super easy and the staff was available at all times to answer all questions. Thanks guy. Extended my lease and super excited to continue being apart of the IMT community! read more

Save your Time!! stay away! unprofessional staff and horrible communication. Seems like they don't want people to move there. As a Guarantor of my friends who wanted to live there (witch I highly recommended not to them). the process is a joke, paperwork and statements was brought to them with all the requirement they needed, every time something else was missing on there end or they didn't tell us. required time 4 income from rent (was provided to them), Investment account with Times 6 the yearly rent (was provided to them). wasn't enough for them. just a waste of time, paper and energy. Natalie the Community manger is just unprofessional and has 0 communication skills. I cant imagine living in that place with this kind of MANGMENT. straight Disrespectful. I HOPE the IMT cooperate will understand they have a management that's driving away great residents from there building. read more

Bad experienced with expensive living I have ever had. I moved here just a couple weeks I got a problem with the oversized package couldn't drop off at the mail room, I had over 5 items that returned to the senders and others need to pick up at USPS or others. The office doesn't receive the packages but also doesn't allow the deliver go up to drop it off at the door. I paid $5 extra monthly for the parcel mailbox but there are not the room for lagers packages. I put the note to drop it at the mail room but they took it out, the office called me they are not allowed to drop the oversized packages, they said I need to be home for receive it. Is it a stupid answer? Where can it drop off? How can I know it gonna be arrived? I'm so disappointed that I have never had before in my life if I have a home but I can't over things delivery to my home. When I wrote a complaint letter they replied about how much I need to pay for breaking the contract if I want to move out but they didn't mention to solve the problems and still took my note off again. I don't see anyway the packages can drop of. read more

For real tho it's IMT 4L of for as long as this staff works here their really the best. I don't know how to explain it you just have to experience it and the lobby always has this amazing smell and guests just always love it and this place is amazing the people that work here make it 1000x better!! You gotta come see for yourself get a bag or go home as my grandpa would say :) read more

I am writing this review as someone who went to view the apartments but has not leased / does not live there. This is for Andrew who works in the leasing office. He is extremely professional, charismatic, and great at his job. He went above and beyond during our tour! read more

I have lived here for couple months and the experience was amazing. From leasing personnel, manager to maintenance guy, everyone are so helpful and extremely nice. read more

So far it has been a pleasant experience. The complex is new and well kept up with very nice amenities. Staff is super friendly and professional. Brenda M.and other consultants did a great job of providing me with info and keeping in contact during the application process as well as during and after move in. read more