Have always enjoyed the food at this location. One of your employees, Michelle, is the nicest and always gives the best customer service.

Simple concept, perfectly executed. Great burgers, Great fries, no fuss. Service is friendly and efficient. The uniforms and decor definitely transport you back to a 1950s burger shop. I highly recommend! read more

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I need to know when the employee CHASITY is not working. This is probably the 4th or 5th time now we have gotten her to take our order and she is just RUDE!!!! I know her voice the minute we order at the drive thru and right there I already know it's gonna get messed up. First of all, my son wanted to order his meal, he's 5. It's late, there's literally no cars and repeatedly she's like "hold on" ummm ok? He started ordering and she interrupts again saying hold on. So then I get on and I said we've been holding, you start to take the order and then proceeds to cut us off. He didn't even wanna order anymore and he's been so excited to order his food lately. We get to the pickup order and I'm just waving my money out and she hasn't grabbed it. Hands me everything but isn't taking the money so I'm like ok here we go again with this rude bitch. She's walking away, doing everything else, again, there's no one there!!! It was one car infront of me and one behind me. She's ignoring us, not taking the money, not doing anything. Finally she takes the money and starts handing me my box of food which only had one burger and one grilled cheese, she tells me "no two hands, can't hand it to you with one hand" I'm like just give it to me it's a small ass box and she said no "grab with two hands, it's a liability" I got out of the car, grabbed my shit and took off. Why is she still working there???? She's so rude!!!! read more

What can one say about IN N OUT but best food ever. Quick service. Great to just sit eat and watch everyone enjoying their meal.

I wasn't always a big fan of in and out. I would say I didn't really appreciate them until we had kids and they got a little older. In and Out is the one place we can go and feed the family for about $10/person. Today my 8 year old and I stopped in for lunch and got our usual. I used to order animal style because that is one of the most popular ways to order a burger. But when I found out you could get whole grilled onions on your burger it changed everything. I realized the thing I didn't like was the caramelized onions. They just don't taste good to me. But let's start from the beginning. As we approach the entrance we were greeted by an employee who held open the front door for us and welcomed us in. After a short wait in line (maybe 1 minute) we were helped at the next available register. As we approach the employee held out a kids activity packet for my son. After placing our order we took a seat and worked on his activity packet while we waited for our order number to be called. My son got a plain hamburger with pickles, fries and a drink My order is a bit more detailed. I get a double, double protein style with whole grilled onions x2 and an extra patty. I also get whole grilled onions on my fries with spread on the side. If you're never had the whole grilled onions on your burger or fries at In and Out I highly recommend you try it. I think the flavor is better than the caramelized diced onions. In and out customer service is amazing. The restaurants are always as clean as can be and they don't ask for a tip. So many fat food and fast casual restaurants are asking for tips. It's just gotten out of control. In and Out has become our families go to spot because of their fast and friendly service. Great food and clean restaurants. I'm excited for the new location opening up just down the street from us. read more

In-N-Out Burger - Triple patty, double cheese, whole grilled onions, tomatoes, pickles, spread and lettuce wrapped. - Burgers Near Me - Surprise, Arizona

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In-N-Out Burger is a family-owned restaurant from California. Due to its popularity, the family has expanded its operations by opening establishments in surrounding states, including Arizona and Texas. This particular one is directly outside of a retirement community on Bell Road in Surprise, Arizona. Like every single one of these restaurants, it is so popular that the company has had to invest in some innovative drive thru car lanes to accommodate the numerous vehicles that visit daily. Think snake lanes for lining up for a ride at Disneyland...but for cars. Despite the unusual weaving of my car back and forth in a zigzag line to place my order, the process went relatively smoothly. There were bright orange cones that helped guide your car in the right direction. The employees at this location were amazing. It was almost like a flashback to a 1950s soda stand. They were young, upbeat, and welcoming. They donned their uniforms neatly and even wore the matching hat with pride. They flashed a smile, executed the order quickly, and were very polite. They spoke clearly and loudly. The speaker was turned up so that older, hard-of-hearing customers could easily understand what was being said. The order was repeated to ensure that everything was correct. Oh, and the food, well it's a solid burger combo deal. The menu is limited and uncomplicated. We were provided with two full banana boats of french fries. Also, you can order them unsalted. They truly cater to the senior citizens living in this area. read more

This is Fast food and it was as expected. Walk up, order, wait for food. It was busy but the restaurant was clean, the employees courteous. The food was good as well. Had the cheeseburger with grilled onions which put the burger over the top for a fast food burger. Ordered fries animal style with cheese grilled onions and sauce, added a nice touch. Finished it with a pink lemonade. Fast summer meal! read more

In-N-Out Burger - Burgers and fries - Burgers Near Me - Surprise, Arizona

With the increase in the price to eat out there is the hope it will be made as requested, nothing elaborate just extra grilled onions and no cheese on the monster fries. Sadly, I had very little grilled onions or spread (some all over the outside of the container makes it messy to open. We've visited this location twice now and each time the order has had an error last time it was cheese on my burger when I requested it have none. On the up side everyone is very friendly :) read more

In-N-Out Burger - Burgers Near Me - Surprise, Arizona

The food here is great usually order number 1 combo with double cheese burger with fries and a drink. Service here is ok, it can be better. I was very unhappy about the fries, when I order the fries i told them i wanted it to be hot and not warm temperature of course, when they called out my number for pick up the fries was warm mixed with cold fries, but I wanted hot the person took my order didnt let the back know I wanted hot, so when I got my order the 2nd time I told them is this fries? Because I won't take if its not hot. Here at this location I been getting mixed fries with warm and cold fries. I am a repeated customer and its always been like this so I didnt want to leave a review like this but, I had too cause it needs to be addressed so it doesnt happen to other customer as well. Service needs to be little better as customer upon request. Ambience its always busy here. read more

In-N-Out Burger - Burgers Near Me - Surprise, Arizona

I've been coming to this location for a long time, but my most recent visit with my family was honestly one of the worst service experiences I've ever had here. The employee taking our order, Chasity, repeatedly walked away while we were in the middle of telling her our order. When we tried to continue, she said she needed to "close a gap in the line" and kept walking--even though there was literally no one behind us. It came across as extremely dismissive and disrespectful. We were just trying to order our food, and instead we were left standing there wondering why the person helping us kept leaving in the middle of taking our order. It made the whole experience uncomfortable for my family and completely ruined the visit. What makes this even more disappointing is that I've come here many times before and never experienced service like this. I'm not someone who usually leaves negative reviews, but this interaction was bad enough that it needs to be addressed. Customers deserve basic respect when they're ordering. I hope management looks into this and takes it seriously so other families don't have the same experience. read more

My daughters and I went to this location the first week in August. The restaurant was very busy in the drive-through and the inside, but the employees were taking orders quickly, and the food came out in 10 minutes or so. We ordered the cheeseburgers and all of our fries were animal style. Our food was good, but it was pricey for three meals adding the animal style fries to them came up to $40.. Overall, our experience was decent. The animal fries was good, but you have to eat them while they're hot and get cold very quickly. read more

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Always great food. As usual, the line was moving at a good speed, employees were friendly, engaging, polite. Good amount of food for your money. We get ours to eat in the car but inside is nice. We'll be back. read more

The food was good as always and the customer service is always great but the sign in the drive thru with QR code for human trafficking donation is tacky just thinking about that ruined my appetite sure wasn't expecting that I think it could be a better less tacky way to support Thanks for listening read more

It's hard to fault In n out! They have amazing consistent food. Their service is fast and efficient, and they are unique while still being a simple staple in fast food! Familiar interior is inviting! read more

Not only is the food always great and properly cooked at this location, but every member of their staff--whom I've encountered--is also cheerful, friendly, caring (when something goes wrong, which is rare), and very skilled at doing their specific job! read more

We're in town visiting family and In-N-Out is 3 mins from our hotel. We decided to stop in last night because everything else near us closed at 9pm and it was close to 9:30pm when we were hungry and looking for a place to eat. Surprisingly, there wasn't a long line or long wait like how the OR location is and how some of the CA locations are. We got 2 double doubles and fries, animal style for all items. Staff was so nice and so friendly. Greeted us with smiles and happy faces and even sent us off and told us to have a good night. It's so good to receive nice treatment from customer service workers. The food was good and fresh, and our burgers were prepared nicely and not sloppy. Parking lot was full of cars but drive-thru only had a few cars. The drive-thru area is not so great. Small and tight and not that easy to get into. read more

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It's really frustrating when you ask them three times to please make sure the meat is extra well done, and there's bits and pieces of raw meat. I'm not sure why their cooks are so bad. The hamburger patty is really small and then can't even cook a burger well done. If people want their meat raw that's good for them but if someone asks nicely to please have it cooked extra well done and they can't even enjoy their burgers that's sad. read more

In-N-Out Burger - Burgers Near Me - Surprise, Arizona

I'm usually happy when I come to In-N-Out. But this time the lines were long, which is normal, but I asked for a light or medium well fries and got burnt fries and hard fries. They don't even taste fresh, very disappointed!!! Everything else taste good read more

In-N-Out Burger - Burgers Near Me - Surprise, Arizona

Also a reliable fast food place. The quality and taste is very good. It's the only fast food place that I go to.

Very nice service, it was busy but drive thru went exceptionally quick. The burger and homemade fries were super good. Love In-N-Out read more

In-N-Out Burger - Drive thru, run very efficiently - Burgers Near Me - Surprise, Arizona

Upon arriving the place was packed but we were able to order fairly quickly. It took about 10 mins for our food to be ready. The food was 10/10 flavor was there and juiciness of the burger was great. The in and out is like all the classic in and outs along with good amount of seating inside too. read more

In-N-Out Burger - Double Double Burger Hamburger - Burgers Near Me - Surprise, Arizona

In-N-Out Burgers are great but their fries are HORRIBLE! The fries are so bad that I will not go to In-N-Out because of them. The fries are limp and NOY crispy. Fresh Cut Fries are a great draw but if you do not take the time to twice fry them, they are just potatoes boiled in low temperature oil. I have asked for crispy, but they still come out limp and flavorless. Unless they fix their fry problem I will never go to In-N-Out again. read more

We don't stop by here as often as we used to. Our girls' favorite thing to do is sit down and eat inside, which we do not do too often. So today we stopped in. Awesome service, special order correct as usual, and delicious. It is such a treat to eat together out as a family with our crazy schedules. The stickers and hats always make it an extra special visit for the kids. read more

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Best value in Surprise for a good burger and fries, it's definitely one of the cleanest restaurants in the area and I would give it 5 stars but every time I order a double double animal style it comes out different. It all depends on the employee making it. read more

Oh yeah the fries here are great and the burgers too i highly recommend this food for whoever hasn't tried this yet if you haven't, well what are you waiting for! The service here is so good and whenever i go this makes me feel so comfortable And I highly recommend the pink lemonade inside with the lemons inside of it it is so good but make sure you squeeze the lemon juice in it it makes it better. read more

This was my first time ever eating In-N Out and I really loved it! I got the double burger protein style, an order of fries, and a diet coke. I noticed that there was a very long line for the drive-through, but it went by quickly. The people taking our order, making our order, and delivering our food were really efficient and fast when giving us our correct orders. I was really impressed. I loved my burger, and I'm a huge fan of the special sauce which just happens to be dairy and gluten-free. The fries are also gluten-free, although they were cold. The burger was still very juicy and delicious. I would really like to try animal style the next time I order from the west coast. I look forward to my next visit. read more

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So I'm definitely biased when it comes to In-N-Out, because although they are plentiful here in the West, we do not have it in Michigan. I had no idea Phoenix had them - I just had them last month in Vegas too - and when I arrived at 11:30pm on Friday night, my boyfriend and I made this my first stop. I always get an animal-style burger, I was hungry so I got the double-double minus cheese. I like the fries just plain and not animal-style though. We also ordered a Neopolitan shake off the "secret menu," which ended up being very good. This location was clean, as well, and so was the bathroom, even though it was later at night. I think all In-N-Out locations now close at 1:30am, although don't quote me on that. In-N-Out's animal-style burger is my favorite fast food burger, so I was glad to be able to have one here in Phoenix. read more

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The new Surprise location has 2 lanes that merge into 1 to order! No one out there taking orders, you order from the outside menu, one car at a time! Horrible planning!! read more

After moving from WA (where we have the amazing Dicks burgers) I discovered the infamous In-N-Out. Initially I thought it was meh. Didn't get all the hype. Not a lot of flavor in the shakes or fries but the hamburger was tasty. After eating here a few times (and trying their double), I've grown to really enjoy their food. Simple, cheap and fresh! I stick to water now but a single burger (w/grilled onions) and shared fries is the best after hiking meal! The customer service is always friendly and helpful too! read more

The food is always really good when I come here, it tastes very fresh. The fries are good as well, and you can choose what level of cooked you want them to be. Our food was 16 dollars for two meals, way worth the price. The service was friendly and fast, the restaurant was very full but clean. The only thing I'd say wasn't the best was the shakes, they aren't very chocolatey but that's what I'd expect from a fast food place. Other than that, we love In N Out and it's a place we'll probably always visit when coming to AZ. read more

This place is always busy even at 1130 pm. The food is simple and well prepared. My only complaint is they are slow to get to your order, however, the volume of drive thru and walk ins as first come first serve is the reasoning for this delay in getting your food with the limited staff. read more

Despite the line for the drive-thru being so long, the wait wasn't bad. Really efficient service! Burgers were good, you go to In-In-Out for the consistency and this location did not disappoint. read more

In-N-Out Burger - Burgers Near Me - Surprise, Arizona

High-quality food, fast. This makes In-N-Out one of my favorite places for fast food. Our food was prepared quickly. Tomatoes were ripe. Lettuce and onions were crisp. Burgers were hot and juicy. (I know, I know, that is the tagline for Wendy's.) Buns were lightly toasted. Burgers were textbook In-N-Out. I am not a fan of their fries, so I did not order any. My kids enjoyed their well-done fries. My husband said his animal style fries were well dressed. Dining room cleanliness could use some work. Associates were not cleaning the tables during our visit. read more

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Faris did an exceptional job. However the older gentleman at the drive thru was rude to all of his workers. Faris needs a raise.

These are hands down the best burgers on the West Coast! The lettuce and tomatoes taste like they've just been picked from the garden, and the meat is high-quality and incredibly fresh. The fries are cut and cooked right in front of you, adding to the experience. True to its name, In-N-Out delivers fast service with a friendly touch. The restaurant vibe is nostalgic, maintaining that classic old-school burger joint charm. read more

This is my favorite burger place. I only recommend ordering your burger Animal Style. If you have not tried it/-you must. It is on their not so secret, secret menu. Where the patty will be cooked in mustard and served with pickles, extra In-N-Out Spread and grilled onions, in addition to the standard toppings. I must say this makes the burger so much better compared to Culver's which fries their burger in butter, hence "butter-burger" to a crispy patty. I cannot eat at Culver's what I feel like burnt overcooked burgers. As for Shake Shack which has better shakes than has decent burgers within NYC but not the same elsewhere. As for French fries, Culver's and Shake Shack are better. So skip the fries. Yes they are freshly cut, but they need to cook them twice like they do at fine restaurant. read more

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Burgers are usually really good at this location but I do recommend eating them there so the bun doesn't get soggy and fall apart. Love how organized the lines are and they really do go by quick. Customer service is always on point and the inside and outside are both very clean! Great location to grab a great burger! read more

Sometimes I'm late to the party. I had a free offer from the Arizona Fall League. Went to the Surprise stadium and a promotion for 2 players on the Surprise team hit 2 doubles in one inning. Everyone was given a free hamburger at In-N-Out Burger. It would be my frist time trying a Double Double burger. I had it with just lettuce and tomato. I haven't had American cheese on a burger ever. Come to think of it , I haven't had American cheese since I was a little kid. Man have my grown up taste buds change. Thoght the burgers were good. The cheese , eh. Since the signature chesse is American at In-N-Out I think my inaugural visit will bee my last visit. I am still liking the raining champ for me . The Habit Burger. read more

In n out has great food, but I went inside with a group of friends and I SWEAR I heard the guy taking orders when I grabbed my food say "yeah even though I called your number 30 times, bi*tch", even tho he called my name once. Every single one of my friends agreed he only called my number the one time I went up. I also asked him for 2 extra spread, I said "thank you" and get the NASTIEST "YUP" I've ever heard in response. NEVER have I hear that nasty of an attitude going to an in out. If you were the SCARY looking blonde (nearly bald) dude working 02/01 around 12 am, what tf is your problem? You need THERAPY. read more

Yet again, the food is great and the service is consistently terrible. I came here at 1 AM on Aug 26 and the drive thru is literally run by 14 year olds. It was a complete rush job. The girl that took my payment did not even give me a half second to respond to her when she asked me how I was doing, before she cut me off and started quickly reading off my order. read more